What qualifications do you need to be an IT support technician?

Question

Zippia Team · Accepted Answer

The minimum base qualifications for an IT support technician are an associate's degree in computer science and some work experience. Typically companies prefer to hire people with a bachelor's degree and deep knowledge of various computer programs.

In addition to technical requirements, there are a variety of other skills needed to become a computer support specialist.

IT support technicians should possess or develop specific skills that will enable them to further their careers. These skills include customer service and listening skills. A computer support specialist should possess both patience and empathy to relate to customers and their situations and best solve their problems.

This requires excellent listening skills to accurately assess the problem and solve it as quickly as possible. This also involves expert-level problem-solving skills.

Finally, an IT support technician needs to effectively communicate to provide the best service to the clients and customers. This means explaining complex technical issues or problems to the customer in layperson's terms to improve understanding.