Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
This question is about customer success manager resumes.
What should a customer success manager put on a resume?
A customer success manager should put information on their resume that highlights their customer service skills, managerial experience, sales, leadership, communication, and problem-solving skills.
A large part of a customer success manager's job is helping to improve the communication and relationships between customers and clients. Consistent with this, your resume should also effectively communicate to a potential hiring manager that you're worth building a working relationship with.
To get started, you need to start with a strong customer success manager profile summary. Your profile summary is a snapshot of your skills and experience, which you can capture in one to three concise sentences. The goal is to keep it simple while emphasizing your skills in customer service and management.
For example, "Results-oriented customer success manager with seven years of experience providing customized solutions to customers. Skilled in providing attentive customer service, managing customer relationships, and increasing customer retention by fostering long-term relationships."
When writing about your experience, you need to really highlight skills related to customer service and management. When detailing your work experience, focus on the results you've delivered and use hard numbers to show employers what you can do.
Quantifying your achievements will prove you're capable of combining strong customer service skills with leadership abilities to make a real impact on the relationship customers have with the company. For example, "Increased customer retention rates by 45% in three years."
Top resume skills for a customer success manager:
Strategic planning
Proactivity
Customer needs analysis
Resilience
Decision-making skills
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
