What should I put on my resume for a call center job?

For the profile summary, you should add two to three sentence snapshots into who you are as a candidate and what your strongest skills are. For example, "Friendly call center agent with over seven years experience. Seeking to use proven skills in problem-solving and communication to provide expert service".

The experience section should further elaborate on the skills you gained during your career and your accomplishments. This section should include three to five bullet points for each position listed.

We recommend beginning each sentence with an action verb and using quantifiable measurements of success whenever possible. For example, "Worked with manufacturers and vendors to answer customer questions. Maintained 91% customer service satisfaction rating for five years straight". '

If you have never worked in a call center before, consider that's okay. There are many call centers that hire candidates with no previous call center experience. For the work experience section on the resume, provide information for any other previous jobs, internships, or volunteer positions you have performed call center duties and responsibilities.

For example, did you answer the phone? have you worked in sales? Or volunteer at a nursing home? Also, consider using the education section to provide examples of any academic achievements or activities that may be relevant, such as a high GPA or courses that you may have excelled at, for example, communication or psychology courses.

Top skills to include in your call center job resume:

• Communication skills

• Learning proficiency

• Problem-solving and troubleshooting

• Close attention to detail

• Organizational skills

• Empathy

• Ability to stay calm in emergencies

• Persuasive selling