Appointment setter vs outbound sales representative

The differences between appointment setters and outbound sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an outbound sales representative has an average salary of $45,723, which is higher than the $31,866 average annual salary of an appointment setter.

The top three skills for an appointment setter include schedule appointments, windows and telephone calls. The most important skills for an outbound sales representative are outbound sales, customer service, and excellent interpersonal.

Appointment setter vs outbound sales representative overview

	Appointment Setter	Outbound Sales Representative
Yearly salary	$31,866	$45,723
Hourly rate	$15.32	$21.98
Growth rate	6%	4%
Number of jobs	21,100	240,781
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Average age	37	47
Years of experience	-	4

What does an appointment setter do?

An appointment setter supports the sales operations of an organization. Appointment setters call potential clients and set an appointment for them to speak with a salesperson. They use their telemarketing skills to connect leads to the company's staff. Most of their time is spent on the telephone and computer to assist customers with questions and make appointments. They should be useful in managing their responsibilities to reach their goals every workday. Therefore, they need to have strong communication and management skills.

What does an outbound sales representative do?

An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.

Appointment setter vs outbound sales representative salary

Appointment setters and outbound sales representatives have different pay scales, as shown below.

	Appointment Setter	Outbound Sales Representative
Average salary	$31,866	$45,723
Salary range	Between $22,000 And $45,000	Between $24,000 And $84,000
Highest paying City	Salem, OR	Hoboken, NJ
Highest paying state	Oregon	New Jersey
Best paying company	EcoWater Systems	Altice USA
Best paying industry	Media	-

Differences between appointment setter and outbound sales representative education

There are a few differences between an appointment setter and an outbound sales representative in terms of educational background:

	Appointment Setter	Outbound Sales Representative
Most common degree	High School Diploma, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	SUNY College of Technology at Alfred

Appointment setter vs outbound sales representative demographics

Here are the differences between appointment setters' and outbound sales representatives' demographics:

	Appointment Setter	Outbound Sales Representative
Average age	37	47
Gender ratio	Male, 26.3% Female, 73.7%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	6%

Differences between appointment setter and outbound sales representative duties and responsibilities

Appointment setter example responsibilities.

Receive leads from the TSR's, and obtain credit card information and process payments.
Contact alumni to request donations and pledges focuse on achieving university goals and objectives.
Maintain a high sales average, through upselling and cross- selling.
Specialize custom gem setting work for elite clientele
Company specialize in the sale and installation of HVAC units.
Repair and maintain gages for tolerances CNC - operate the CNC machine

Outbound sales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Build rapport while selling customers solar panels, porches, and double glaze windows.
Assist customers with there questions and concerns, telemarketing, distribute flyers within neighborhood.
Require multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
Educate customers and are experts in all TWC products, services and packages along with competitor's offerings.
Serve as expert and educator to customers on all TWC products, services and packages along with competitor's offerings.

Appointment setter vs outbound sales representative skills

Common appointment setter skills

Schedule Appointments, 23%
Windows, 9%
Telephone Calls, 9%
Inbound Calls, 7%
Sales Reps, 6%
Cold Calls, 6%

Common outbound sales representative skills

Outbound Sales, 25%
Customer Service, 11%
Excellent Interpersonal, 9%
Excellent Organizational, 8%
CRM, 7%
Inbound Calls, 5%

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Appointment Setter
Appointment Setter vs Outbound Sales Representative

Updated January 8, 2025

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