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Assistant general manager jobs in West Mifflin, PA

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  • District Manager

    Dollar General 4.4company rating

    Assistant general manager job in Pittsburgh, PA

    Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish divisional and regional goals. DUTIES and ESSENTIAL JOB FUNCTIONS: Lead store teams by ensuring: A culture that fosters Dollar General's mission and values. Fair administration of human resources policies & practices. Superior customer service through fun, friendly stores. Area annual sales growth that meets or exceeds company targets through quality orders and efficient flow processes. All tools are effectively utilized in each store and market resulting in superior inventory presentation and management. Effective planning & execution of company objectives. Maximization of performance & productivity through a commitment to sensible store scheduling. Total development of human capital through proactive recruitment, selection and education of employees and customers. Protection of company assets through loss prevention and expense efficiencies. Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Consistent and effective communication of divisional and regional priorities to store teams. Qualifications KNOWLEDGE and SKILLS: Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of Dollar General's mission and values. Demonstrated record of achieving performance goals and objectives. Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory. Demonstrated ability to produce desired results by leveraging resources, maintaining tough expense control, managing merchandise effectively, and defining and communicating clear expectations. Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability. Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations. Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style. WORK EXPERIENCE and/or EDUCATION: Four+ years retail management experience with progressively more responsibility, managing multi-unit operations in retail, grocery or convenience store operations with full P&L responsibility. Bachelor's degree preferred. “Big-box” retail management and/or equivalent education and experience combination will be considered. COMPETENCIES: Drives results by identifying opportunities to improve performance. Works efficiently by planning and organizing work to achieve goals and objectives. Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction. Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives. Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential. Communicates effectively by providing clear and timely communication and demonstrating effective listening skills. Demonstrates adaptability by adjusting to changing business priorities.
    $103k-140k yearly est. 4d ago
  • Assistant Store Manager

    Staples, Inc. 4.4company rating

    Assistant general manager job in Pittsburgh, PA

    Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer's needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately. Get great perks. Full-time hours, generous paid time off, career development program and weekly pay Bonus plan eligible Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer Develop team to deliver results through coaching, training, and role playing Attain sales and services goals, profit margin and execution of store operations Establish business cadence for sales readiness Provide direction daily for merchandising opportunities within the store Assist with delegating operational tasks in partnership with the GM Shared responsibility for total store operations and cost control as well as acting as the Floor Leader Champion company initiatives, being adaptable and flexible to change and responsibilities Essential skills and experience: 2+ years managing a sales team in a retail or services industry Experience managing and coaching a team in a customer-centric, solutions-based environment Must be able to engage and speak to customers and understand their needs Strong communication, organization, planning and adaptive to changing business priorities Review results against business goals and strategies and deliver plans for growth and improvement Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to work cooperatively in a high paced and sometimes stressful environment Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Experience using financial metrics to track sales progress to drive profitable sales and margins Ability to network and engage with the community Staples does not sponsor applicants for work visas for this position. #MGT #LI-MC1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $35k-41k yearly est. Auto-Apply 5d ago
  • Vice President & General Manager

    Scalo Inc.

    Assistant general manager job in Pittsburgh, PA

    Job DescriptionSalary: About Us: Since 1956, Burns & Scalo has been the leader in commercial roofing and sheet metal services in the Greater Pittsburgh area. We are consistently named in the Top 50 roofing contractors in the nation by Roofing Contractor Magazine and one of the fastest-growing companies by the Pittsburgh Business Times. If you are looking for a company that values your work, invests in your development, and continues to position itself as an industry leader, The Scalo Companies is the right fit for you. Position Summary: The Vice President & General Manager is responsible for managing, owning, and growing the divisions income statement while leading day-to-day operations across the commercial roofing, sheet metal, warehouse, and crane services business units. This role has full accountability for operational execution, financial performance, customer satisfaction, and team leadership. From supporting the sales process through project kickoff, execution, and closeout, the Vice President & General Manager ensures that the systems, processes, and teams are in place to deliver high-quality work safely, efficiently, and profitably. Reporting & Relationships: The Vice President & General Manager reports directly to the Chief Operating Officer / Executive Vice President. All commercial roofing and sheet metal teams, as well as the warehouse and crane services teams, report to this position. Job Responsibilities: Provide strong leadership to the organization, especially to the Field with a positive attitude and calm demeanor Serve as an integral part of the sales process by partnering with the sales and estimating teams to support key pursuits, strengthen customer relationships, and help close strategically important opportunities Responsible for the Operations team ensuring a proper hand-off process from time of sales through operations to provide the best customer experience possible Work closely with Project and Estimating teams in a collaborative manner, providing consistent feedback on estimates with factual data Review and approve commercial roofing and sheet metal bids when required. Focus on job preparation of new projects to set the teams up for success and avoid the need to react to issues at the back end of projects Work together with in-house sales and operations teams to understand processes for submitting detailed and accurate roof measurements, estimates, and proposals Responsible for providing oversight to both the companys Warehouse and Crane Services teams Research, investigate, and provide solutions for project errors regarding costs, estimates, and operational measures Monitor blueprinting, shop drawing and submittal process, and contract interpretation and administration Administer in-progress work order changes, approvals, and project close-out actions Provide oversight on roofing and sheet metal information - price, quality, point of sales material Ensure full life-cycle customer relationship management including proactive customer service initiatives, resolving customer concerns in a timely manner, and proactively solving problems Provide mentoring and coaching to the team and assist in creating a culture of collaboration and learning Responsible for conducting weekly Operations Management meetings as well as monthly Foreperson's meetings Responsible for proper tracking of pending change orders and the processing of the change order approval process Other duties and responsibilities as assigned Job Qualifications: Minimum of five (5) years of construction industry leadership experience with heavy emphasis on commercial roofing and sheet metal Minimum of three (3) years of experience overseeing and training teams Strong understanding of the commercial roofing and sheet metal industry from Sales to job close outs Effective verbal and written communication skills to influence clients and team members Must possess strong organizational and time management skills. Attention to detail is essential while overseeing sales and operations teams Ability to read and understand architectural drawings, interpret schedules, and bid data, and enter information into estimating and project management programs Computer and technical skills such as Microsoft Office and the ability to learn and administer functions in company software systems such as Sage, Follow Up Power, and MasterKey Physical demands of the job include accessing roofs via climbing ladders and hatches, walking, sitting, bending, lifting, and kneeling as needed to complete essential job functions Preferred Qualifications: Bachelors Degree in Business, Construction Management, or related field preferred Benefits and Compensation: Competitive executive-level compensation aligned with experience and qualifications Profit Improvement Incentive 15 Days of Paid Time Off and 7 paid Company holidays Health, Dental, and Vision Insurance Company-paid life insurance 401(k) with company match Short and Long-Term Disability Insurance options Health Savings Account with company contribution Employee Assistance Program (EAP)
    $126k-205k yearly est. 4d ago
  • F&B Outlets Manager at Braddock's Rebellion / Renaissance Pittsburgh Hotel

    Sage Hospitality 3.9company rating

    Assistant general manager job in Pittsburgh, PA

    Why us? When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it's done. Enliven your senses by joining forces with this top-notch team. Take pride in providing fresh, local ingredients and inspired menu choices to our local and travelling guests in our Braddock's Rebellion Restaurant, StreetSide bar, Event Space and In-Room Dining. There are many moving pieces to the operation. With a passion for food, interaction and teamwork you could be the perfect fit. Could this be where you belong? At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Responsibilities Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate. Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s). Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market. Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Qualifications Education/Formal Training More than two years of post high school education. Experience Two to three full years of full employment in a related position with this company or other organization(s). Knowledge/Skills Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors. Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules. Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies. Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs. Must have knowledge of chemicals/agents for training purposes. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required. Mobility -95% of shift covering all areas of outlets supervising. Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location. No driving required. Environment Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen Benefits The Perks: Fully Loaded Medical, Dental, & Vision Insurance 401(k) with 100% Employer Match Paid Vacation and Sick Time Complimentary Employee Meals Hotel Discounts (Both Marriott and Sage Portfolios) Eligible for Referral Bonuses Incentive Programs Cell Phone Discounts
    $59k-86k yearly est. Auto-Apply 19d ago
  • Restaurant Manager

    Twin Peaks Restaurant 4.0company rating

    Assistant general manager job in Crafton, PA

    GENERAL PURPOSE OF THE JOB This job requires the Manager to direct the work of other store employees in order to create and maintain a profitable store environment that provides best-in-class service, hospitality, and food and beverage to every guest. The Manager must also manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed, including employment and incident documentation. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of a Manager include, but are not limited to: * Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls * Proactively recruit and cast Twin Peaks Girls that meet or exceed Twin Peaks costume standards. Must follow proper audition and casting guidelines * Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table * Hold kitchen staff accountable to standards, safety, and sanitation guidelines * Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits * Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager immediately and the Twin Peaks Corporate Office if necessary * Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance * Drive sales by working with other Managers, Twin Peaks Girls and other team members to execute excellent operations and local store marketing efforts * Effectively coach and counsel * Hold team members accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks * Maintain organized and updated training schedules, programs and materials for new employees * Effectively execute training and development programs * Practice sound inventory control * Dress and act professionally each day to set a good example for all employees * Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks * Ensure that alcohol is always served responsibly and in accordance with the law EDUCATION AND/OR EXPERIENCE Must have leadership experience in high-volume restaurants and/or bars. LANGUAGE SKILLS Ability to effectively communicate in the English language. Spanish and/ or Creole communication skills are extremely helpful. REASONING ABILITY Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to mathematically compute proper change and accurately settle checks. Ability to apply common sense understanding to carry out multi-step instructions. Ability to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits. CERTIFICATES, LICENSES, AND REGISTRATIONS Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Manager training program prior to working a shift without supervision. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications. PHYSICAL DEMANDS The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Manager is regularly required to stand for up to 10 hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The Twin Peaks Manager frequently is required to reach with hands and arms. The Twin Peaks Manager is occasionally required to sit. The Twin Peaks Manager must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the Twin Peaks Manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks Manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and Twin Peaks General. Managers may be exposed to cigarette or cigar smoke in this area. ACKNOWLEDGEMENT FOR RECEIPT OF I expressly acknowledge and affirm that I do not find my job duties, uniform requirements or work environment to be offensive, intimidating, hostile, or unwelcome. I also acknowledge that I have received a copy of this written job description. I acknowledge that Twin Peaks maintains policies expressly restricting harassment, fraternization, and drug and alcohol abuse. I understand completely and agree to abide by each of these policies.
    $35k-44k yearly est. 60d+ ago
  • Hotel Manager

    Accorhotel

    Assistant general manager job in Pittsburgh, PA

    Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. What Is In It For You: Competitive salary and flexible benefit plans Opportunity for commissions Employee rates at Luxe Accor properties in North and Central America Learning programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives Job Description What You Will Be Doing: Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary) Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America. Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan Provide coaching; leadership development; and goal setting with hotel department heads Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved Play a lead role in yield management for Rooms, Food & Beverage and Spa Be a key player in redevelopment and capital projects from an operations viewpoint Ensure the implementation and delivery of all Fairmont Standards Handle all guest concerns and ensure effective follow up thereof Assist in Labor Management and the maintenance of productivity levels Follow up on all guest comments, responding to any guest complaints or requests Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.) Provide active leadership role in the culture of Health and Safety and accident prevention Act as hotel champion and culture leader in hotel committees Oversee services rendered to The Residences (condo board association). Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team Play a key role and lead change management for Rooms and Food & Beverage initiatives Assume the responsibilities of the General Manager in his/her absence Qualifications Your Skills and Qualifications: Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience Clear knowledge of budget planning & execution Post secondary diploma/degree in hospitality an asset Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results Exceptional interpersonal and guest relations skills Proven team-leader with outstanding motivational skills and coaching ability Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions Comfortable working evenings, weekends, holidays and various schedules Additional Information Physical Aspects of Position (include but are not limited to): Constant walking and standing during shift May occasionally exert up to 25 pounds lift, carry, push, or pull objects Visa Requirements: Must have proof of valid U.S. work authorization. Our Commitment to Diversity & Inclusion Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
    $50k-81k yearly est. 60d+ ago
  • General Manager of Construction, The Tustin Group

    Astra 4.6company rating

    Assistant general manager job in Pittsburgh, PA

    Focused on continuous improvement of sales, operations, processes, technology, and policies. Designs and executes strategies for various initiatives/projects. Contributes to the development of construction programs such as quality assurance. Assesses operational and financial risks for proposed construction projects. Strong multitasking and leadership skills are essential, with the ability to effectively delegate tasks. Essential Duties and Responsibilities: Design and execute strategies for HVAC construction initiatives and quality assurance programs. Improve operational systems, processes, and policies to enhance efficiency and profitability. Maintain P&L responsibility and ensure accurate cost estimates. Foster a positive work environment promoting creativity, teamwork, and accountability. Prepare and review financial reports to achieve annual group financial goals. Conceptualize HVAC Design/Build projects including warehouses, office spaces, and retrofits. Manage HVAC Designers by performing load calculations and preparing CAD drawings. Review HVAC design outputs for accuracy and feasibility. Perform sales to existing clients and pursue new opportunities. Meet clients to understand goals and propose HVAC systems that meet budget and performance needs. Cultivate relationships with new and existing clients. Manage HVAC Estimators in preparing proposals including ductwork, piping, equipment, and subcontractor costs. Review all outgoing bids to assess risk and determine profit margins. Track, analyze, and report sales and operational data. Manage Project Managers overseeing sold projects. Conduct weekly project scheduling and financial review meetings. Supervise completion of final punch lists and coordinate service contract opportunities. Lead and motivate department personnel. Develop and implement procedures for operational excellence. Perform other duties as directed by management. Experience and Skills: Bachelor's Degree or Operations Management experience required Valid driver's license and clean driving record Strong knowledge of HVAC codes, estimating, financials, and P&L Ability to read construction documents, blueprints, and HVAC plans Strong math and mechanical aptitude Excellent time management, organization, decision-making, and leadership skills Proficiency in Microsoft Office, especially Excel Previous project management experience preferred Physical Demands/Work Environment: Regularly required to stand, walk, sit, use hands, reach with arms Frequently required to climb, balance, stoop, kneel, crouch, crawl, talk, or hear Occasionally required to taste or smell Must frequently lift/move up to 10 pounds Vision requirements include close and distance vision Frequently exposed to moving mechanical parts and electrical shock risk Occasionally exposed to wet/humid conditions, heights, extreme temperatures, explosives, radiation, and vibration Disclosure Statement: s assist organizations in ensuring that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization and The Tustin Group as an Equal Opportunity Employer. s are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Job descriptions are not an offer of employment.
    $72k-131k yearly est. Auto-Apply 3d ago
  • Manager, Guest Experience | Full-Time | PPG Paints Arena

    Oak View Group 3.9company rating

    Assistant general manager job in Pittsburgh, PA

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Manager, Guest Services is responsible for overseeing all guest-facing operations at PPG Paints Arena. This role ensures that every guest receives a safe, welcoming, and memorable experience from arrival to departure. The manager leads a team of front of house staff, and guest service representatives, and collaborates closely with security, operations, and event production teams. This role pays an annual salary of $52,000-$62,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. Responsibilities Essential Duties and Responsibilities include the following: Other duties may be assigned. Guest Experience: Lead and manage guest services teams to deliver exceptional customer service Resolve guest inquiries, complaints, and special requests with professionalism and urgency Ensure ADA compliance and accessibility accommodations are properly implemented Monitor guest satisfaction and implement continuous improvement strategies Oversee lost and found operations and guest feedback systems Front of House Operations: Supervise entry gates, ticket scanning, and crowd flow during ingress and egress Maintain cleanliness, safety, and visual standards of lobbies, concourses, and seating areas Coordinate with custodial, security, and event operations for seamless execution Manage signage, wayfinding, and public information displays Enforce emergency procedures and support incident response protocols Manage uniform inventory, distribution, and appearance standards for all front-of-house staff Team Leadership Recruit, train, and supervise front-of-house staff including supervisors, ushers, greeters, ticket takers, and guest service reps Develop staffing plans and schedules for events of varying scale Conduct pre-event briefings and post-event evaluations Foster a culture of hospitality, accountability, and teamwork Design and manage staff incentive programs to boost performance, morale, and guest satisfaction Administrative & Compliance Document and report guest incidents and accidents occurring in public areas Coordinate with risk management and legal teams to file and track insurance claims related to guest incidents Ensure timely and accurate submission of incident reports and supporting documentation Maintain confidentiality and compliance with internal policies and external regulations Qualifications Qualifications Bachelor's degree in Hospitality, Event Management, or related field (preferred) 3-5+ years of experience in guest services or front-of-house management in a large venue Strong leadership and interpersonal skills Excellent oral and written communication skills, with the ability to interact effectively with guests, staff and stakeholders Familiarity with ticketing systems and crowd management tools Ability to work evenings, weekends, and holidays based on event schedule Desired Traits Passion for live events and guest satisfaction Calm under pressure and quick-thinking in dynamic environments Detail-oriented with strong organizational skills Collaborative and proactive leadership style Work Environment Fast-paced, high-volume arena setting Requires standing and walking for extended periods Exposure to loud environments, large crowds, and variable weather conditions Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to operate a keyboard and move around the facility. Must be able to hear and speak to use two-way radio and telephone. This position is not substantially exposed to adverse conditions. May be exposed to high levels of noise. Computer To perform this job successfully, an individual should have knowledge of Microsoft Office Software, as well as working knowledge of payroll and timekeeping systems. Certifications, Licenses, Registrations No certifications are required Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $52k-62k yearly Auto-Apply 38d ago
  • Assistant General Manager

    Victra 4.0company rating

    Assistant general manager job in Pittsburgh, PA

    Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away. * Leading your team by resolving customer issues and assisting with customer transactions. * Taking direction from store leader on day-to-day operations. * Setting and sharing daily/weekly/monthly goals with sales teams. * Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic. * Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments. * Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality. * Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store. * Leading store merchandising and planogram compliance in accordance with company expectations. * Completing store opening and closing activities. * Collective responsibility on attaining store targets daily/weekly/monthly. Here is what we can offer you in exchange for your world-class work: * Paid Training * Premium Health, Dental, and Vision Insurance * Paid Maternity Leave * 401K Match * Tuition Reimbursement * 50% off Verizon Service * VNation Disaster Relief * Referral Bonus * Frequent Contests * Career Advancement Opportunities * A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more! Compensation: We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $13.50 plus uncapped commission. What we are looking for... You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering. You will need to have: * Background in customer service within the retail, restaurant, or wireless industry preferred * 1-2 years of experience in a Customer Service or leadership role * Management experience in a commissions-based sales environment. * Proven track record of achieving challenging team and individual sales goals. * Balanced multiple opposing priorities in a multifaceted environment. * Set goals, evaluated performance, and developed a high performing team. * Basic interview skills and enhanced staffing knowledge. * High school diploma or GED. * One or more years of customer service, preferably in a retail or sales environment. * Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. * At least 18 years of age * Legally authorized to work in the United States Physical Requirements * Ability to lift ten pounds. * Ability to stand for long periods of time Training Requirements All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. After you apply… You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
    $43k-67k yearly 8d ago
  • Assistant General Manager Thirsty for Growth!

    The Milk Shake Factory

    Assistant general manager job in Pittsburgh, PA

    Ready to Blend Your Passion with Growth? Join Us as an Assistant General Manager! Hey future leader! If you've been feeling like you've hit a ceiling and crave more, MilkShake Factory is calling your name. We're a family-owned business with a passion for creating sweet experiences, and we're looking for driven leaders who are ready to grow into General Managers and beyond. With 10 locations in Pittsburgh and a national presence on the rise, the sky's the limit for your career with us! Why Join MilkShake Factory? Great Pay for Great Work: Your hard work deserves recognition, and we make sure it shows in your paycheck. Flexibility for Your Life: Need balance? We get it! Flexible scheduling makes sure you've got time for work and play. Take That Much-Needed Break: With 13 days of paid time off, you'll have plenty of time to recharge. Unlimited Growth Potential: Dreaming of becoming a General Manager? We've got a clear path to help you get there-your success is our priority! Team-First Vibes: We're all about people, and that starts with a collaborative, supportive environment where every team member shines. Comprehensive Benefits: Medical, dental, vision, 401(k) with match, pet insurance-we've got you and your loved ones covered. Lead with Confidence: You'll run the show at your location, but you're never alone-we'll be there to back you up every step of the way. Guest-Centered Service: Delivering an exceptional guest experience is at the heart of what we do. We're all about those memorable moments that keep people coming back for more. Who Fits Right In? Natural Leaders: If you love inspiring your team and keeping things positive, this is your jam. Growth-Minded Go-Getters: You've got your sights set on growth, and we're here to help you reach it. Future General Managers: If you're hungry for that next step, we'll help you make it happen. Clear Communicators: You know how to connect with your team and keep things running smoothly. Mentor Material: You're passionate about helping others grow, just like we are. Ready to Shake Things Up? Hit that apply button, and let's make your next career move the most exciting one yet. We can't wait to see how you grow with us at MilkShake Factory!
    $41k-63k yearly est. 60d+ ago
  • Assistant General Manager

    Town Place Fitness

    Assistant general manager job in Pittsburgh, PA

    Town Place Fitness, has established a culture were a career in fitness, health and wellness is available to you. We believe our team and their individual talents and abilities help create a friendly place to support our members, guests and colleagues. Our team is prepared to lead & encourage, while making everyone feeling welcome, respected, and important. Town Place Fitness is more than a just a gym. It's the place where your career can be achieved. We are actively recruiting positive and friendly people to join our team of dedicated, enthusiastic associates. Job Description The Assistant Manager will establish and implement short and long-range objectives for the assigned departments, oversee related staff functions and activities, and administer company policies and procedures. Supervisory Responsibilities Oversee hiring and training new staff and assist the General Manager with this process. Coordinates and oversees the day-to-day workflow of subordinate staff. Assist in providing a safe, clean, well-maintained environment. Troubleshoot physical plant issues. Support the sales team and achieving or exceeding new membership sales goals. Organizing a variety of events including but not limited to membership appreciation. Qualifications Bachelor's degree in related field required. Two years of related experience in the industry required. Knowledge of the philosophy, mission, leadership, and planning needs of the organization preferred. Excellent verbal and written communication skills. Well organized, resourceful, strong attention to detail and a skill for multi-tasking. Ability to work both independently and collaboratively. Excellent time management skills with the ability to assign and delegate tasks. Strong customer service experience. Proficient with Microsoft Office Suite and related software. Excellent organizational skills and attention to detail. Additional Information We offer a competitive wages and a robust benefits package. Free gym memberships, paid parking while working, and discounts on food and beverages are available as well as vacation & personal time off days and the chance to work with a great team of people. Most importantly, we'll give you the opportunity to be a successful health and wellness professional. So what's your passion? Please connect with us to discuss how you could bring your individual skills and abilities to Town Place Fitness. Town Place Fitness is an Equal Opportunity Employer committed to a diverse workforce.
    $41k-63k yearly est. 60d+ ago
  • Assistant General Manager

    RHWM007

    Assistant general manager job in Pittsburgh, PA

    Benefits: Dental insurance Employee discounts Health insurance Training & development Wellness resources Schedule Requirements: Must have broad availability including weekdays, weekends, and select holidays; must be able to work full scheduled days Work Locations: Primarily Shadyside, with occasional shifts at Restore Upper St. Clair Benefits/Perks A competitive salary plus bonuses Flexible Schedules Casual Dress-code Fun, wellness-focused work environment Bonus Eligibility: Eligible for bonus pay after 60 days Company OverviewRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America. Job SummaryRestore is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.As an Assistant General Manager, you'll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture. You'll have the opportunity to assist in developing a team, training and coaching them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services. Responsibilities People Management Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level. Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity. Assist in the management of disciplinary actions involving all Restore employees. Provide in-the-moment feedback and coaching to your team when necessary. Oversee the onboarding and training of all new non-medical employees. Work with the General Manager to adapt your team to new system procedures, education, and performance expectations. Operations Management Ensure all opening and closing procedures are followed, stepping in to complete as needed. Maintain a safe, clean and secure environment for all guests and employees. Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies. Act as the point of reference for general issues/concerns that may arise while the General Manager is not present. Serve as an expert on Restore products and services. Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education. Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency. Lead on the floor and embody Restore's core values. Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately. Make timely and effective decisions regarding customer service issues. Work a minimum of one weekend day per week. Support the General Manager to ensure all company-wide initiatives are executed in your store. Perform additional duties and responsibilities as assigned by and in the absence of the General Manager. Sales & Marketing Check-in with Restore members regularly to ensure they're achieving their health and wellness goals. Deliver individual sales goals and motivate your team to reach their targets. Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team. Manage declined auto-pays and follow up on expiring credit cards. Follow up on missed appointments. Process freezes/terminations in a timely manner and send email communication to members. Assist the General Manager with store marketing and community outreach. Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager. Assist the General Manager in planning and leading monthly team meetings. Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement. Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager. Company Culture Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle. Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions. Qualifications You've obtained an undergraduate degree or higher. You love the sales process and have a proven track record of B2B sales. You have at least one to three years of management experience. You're passionate about fitness, athletic achievement, and general health and wellness. Your verbal and written communication skills are on point. You're a numbers person and can deliver action plans based on key metrics. You embrace a supportive leadership role and are also a strong team player. You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team. You get joy and fulfillment from helping people feel better and live healthier lifestyles. You place importance on ethics and integrity and exhibit this every day. Compensation: $22.00 per hour Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care-Hyper Wellness . Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before. Restore is one of America's fastest-growing companies right now, and for good reason. Inc. 5000 just named Restore the #1 hottest franchise in America, and #113th company in America. We are on a blazing mission to restore people's health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That's why it is paramount that we attract people who are as passionate about helping people as we are. Join us on our mission to help people feel better so they can do more of what they love. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.
    $22 hourly Auto-Apply 28d ago
  • Manager, General-IV

    Simon Property Group 4.8company rating

    Assistant general manager job in Pittsburgh, PA

    PRIMARY PURPOSE: The primary purpose of this position is to protect and enhance the owner's real estate assets by identifying center objectives, and through the direction of subordinates and the performance of income producing activity, translate these objectives into operations, marketing, leasing and other profit enhancing programs. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Maximize EBITDA through a deliberate process of increasing all potential income sources, while controlling expenses within Procure to Pay (P2P) parameters Manage net profit programs for maximum results and benefit, including but not limited to: Redistribution, Parking Services, and Waste Handling Develop and implement a comprehensive Strategic Business Plan which addresses the opportunities and needs of the center Maximize permanent local leasing results (LLT) through the development and oversight of the local tenant leasing process from lead generation to tenant opening Actively contribute and support the Leasing Representative and Local Leasing Representative in developing and implementing the center's leasing strategy Professionally represent the Company and develop strong relationships with existing and prospective tenants. Proactively respond to tenant issues, conduct formal and informal tenant meetings to promote/discuss marketing, operations and security Support Tenant Coordination and work with local governmental permit agencies to overcome obstacles that can delay tenant construction Work with Security Services Provider to establish a customized safety and security program and Comprehensive Emergency Management Plan (CEMP) customized for each property, and assure appropriate Simon Programs are in place Support marketing in the development and execution of a comprehensive marketing plan that enhances Shopping Center and key retailer sales, enhances SBV revenues, deliver compelling mall programming and maximize technological resources such as social media to connect with shoppers Maintain exceptional visual presentation, design standards and merchandise use for the retail zones of the property including the strategic location of kiddie rides and vending uses Create a world class shopping experience for customers through establishing and maintaining exceptional operating standards including; maximizing contracted services, oversight of the property's preventative maintenance program, development of a comprehensive energy and capital plan Develop and retain a highly skilled mall team. Provide employees with appropriate tools and training to create an environment that maximizes performance and adheres to all company policy and procedures Maximize the mall's influence and leadership position in the community and with partners for the company's benefit MINIMUM QUALIFICATIONS: 3- 5 years of experience or training in shopping centers or equivalent retail environment Bachelor's Degree from a 4-year college or university preferred Ability to read, analyze and interpret complex documents Effective writing and communication skills in public speaking Good working knowledge of budgeting, accounting and financial analysis Strong interpersonal and relationship skills Ability to adapt to changing work environment
    $72k-115k yearly est. Auto-Apply 21d ago
  • Planet Fitness - Assistant General Manager - Pittsburgh Area

    Taymax

    Assistant general manager job in Penn Hills, PA

    Pittsburgh (Penn Hills), PA11660 Keleket Dr Unit Frnt, Pittsburgh, PA 15235-3327, United States of America Pay : $16.00 - $16.50 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary As an integral member of our team, the Assistant Manager will be responsible for assisting in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. This position will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.Essential Duties and Responsibilities Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff to ensure that all shifts are regularly covered. Ensure staff is providing exceptional customer service at all times. Assist in resolving or escalating employee issues or concerns. Assist in administration and processing of all weekly employee payroll as needed. Provide backup support as needed for any employee who is absent. Lead by example with involvement in all front desk related activities. Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome! Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests. Facilitate all member requests and help to resolve any member issues and questions. Assist in overseeing cleanliness and maintenance of the club. Keep the front desk area and lobby clean and orderly. Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Club Manager and Facilities Maintenance team in a timely manner. Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights. Assist in ordering of supplies using the specific budget based on club requirements. Assist in tracking various statistics and reports on a weekly, monthly, and annual basis. Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions. Make daily bank deposits as needed. Other duties as assigned based on club needs. Qualifications/Requirements Must be 18 year of age or older and have a high school diploma/GED equivalent required. One year of customer service experience preferably in a similar gym or retail environment. Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly. Solid supervisory, diplomacy and listening skills. Hard working, enthusiastic and energetic, and a passion for health and fitness! Strong customer service and problem resolution skills. Ability to work independently as well as part of a team. Must have a valid driver's license, acceptable driving record and must have own reliable means of transportation. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone . More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at ****************** to make an accommodation request. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
    $16-16.5 hourly Auto-Apply 53d ago
  • Assistant General Manager

    Papa John's-Penn Hills

    Assistant general manager job in Penn Hills, PA

    Job Description Papa John's is looking for a full-time, energetic, and dedicated Assistant General Manager to join our team. As the Assistant General Manager, you will oversee the day-to-day operations of the restaurant, ensuring profitability, quality, customer satisfaction, and employee development. You will also play a key role in creating a positive work environment and upholding Papa John's values and culture. In the absence of the General Manager, you will assume leadership responsibilities to ensure the continued success of the restaurant. The ideal candidate is a motivated leader with a passion for delivering exceptional service and developing a high-performing team. You'll work closely with the General Manager and Area Supervisor to achieve store goals and contribute to the overall success of the business. Why Papa John's? At Papa John's, we are committed to creating a positive, supportive work environment that allows employees to grow and thrive. Join a company with a strong culture of teamwork and a dedication to providing excellent service and high-quality products. If you're looking for an opportunity to build your career in the restaurant industry, Papa John's is the place for you! Key Benefits Bi-weekly pay with daily tip payouts. Opportunities for career advancement into other management roles. Employee discounts on food both on and off the clock. Access to hundreds of retail perks and discounts. Compensation: $14 - $16 per hour Responsibilities: Lead and develop a high-performing team by providing guidance, coaching, and support. Oversee the daily operations of the restaurant, ensuring exceptional customer service and efficient service delivery. Ensure adherence to food safety standards and uphold quality control across the restaurant. Collaborate with the General Manager and Area Supervisor to achieve business goals. Maintain a clean, organized, and efficient work environment. Qualifications: Strong leadership abilities with a focus on team development and customer satisfaction. Must have reliable transportation to get to and from the store, the bank, and required meetings. Previous restaurant management experience or experience in a similar role is a plus. Exceptional organizational and time management skills. Willingness to be considered for a General Manager position if one becomes available nearby. About Company Papa John's seeks people who have an enterprising spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities, and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa John's, we call ourselves team members instead of employees because we believe it is only through a strong team that we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally, Papa John's has a variety of positions for talented and passionate people. Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company's philosophies of promoting from within and rewards based on performance are important elements of our company culture.
    $14-16 hourly 10d ago
  • Guest Services Manager

    General Accounts

    Assistant general manager job in West Homestead, PA

    Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryResponsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Scheduling/managing the front desk team. Working with the other departments to create a clean transition in communications. Address all guest concerns and ensure follow up is complete Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner. Qualifications: Highly organized. Must possess a thorough knowledge of guest service and satisfaction. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. Must possess basic computational ability. Must possess basic computer skills. Benefits/Perks: Medical, Dental, and Vision Insurance Options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country Opportunities for bonuses each month DailyPay: access to your already earned wages before payday
    $34k-48k yearly est. Auto-Apply 60d+ ago
  • Vice President & General Manager

    Scalo Inc.

    Assistant general manager job in Pittsburgh, PA

    Job DescriptionSalary: About Us: NexGen Design Systems, Inc., a trusted producer of high-performance architectural metal panel systems, is seeking an experienced and strategic Vice President/General Manager to lead and grow our business unit. For over 60 years, our family-owned company has been fabricating metal panels and sheet metal with a reputation for quality, trust, and innovation. As VP/GM, you will own and manage the income statement for NexGen, oversee sales, operations, and customer satisfaction, and drive both top-line growth and operational excellence. This is an opportunity to run a business within a business with the support and resources of a larger organization. What Youll Do: Provide strong leadership across sales, design, estimating, and production teams. Own the customer experiencefrom sales through operations to project close-out. Drive revenue growth and improve profitability by optimizing processes and efficiencies. Collaborate closely with production and estimating to ensure accurate, high-quality work. Oversee bids, proposals, job preparation, and project handoffs. Mentor, coach, and develop staff while fostering a collaborative, customer-focused culture. Lead P&L management, invoicing, reporting, and financial performance accountability. Stay ahead of industry trends in architectural metals and building enclosure systems. What Were Looking For: Bachelors degree in Business, Construction Management, Engineering, or Architecture. 10+ years of progressive leadership experience in construction, building enclosure, roofing, or architectural metals. Proven ability to manage P&L, drive growth, and deliver profitability. Strong knowledge of architectural panel systems, fabrication, and installation processes. Ability to read and interpret architectural drawings and bid documents. Experience leading multi-functional teams (sales, estimating, operations, production). Tech-savvy with Microsoft Office and industry tools (AutoCAD, Revit, Sage, etc.). Excellent communication, problem-solving, and relationship-building skills. Benefits and Compensation: Competitive executive-level compensation aligned with experience and qualifications Profit Improvement Incentive 15 Days of Paid Time Off and 7 paid Company holidays Health, Dental, and Vision Insurance Company-paid life insurance 401(k) with company match Short and Long-Term Disability Insurance options Health Savings Account with company contribution Employee Assistance Program (EAP)
    $126k-205k yearly est. 29d ago
  • Manager, Guest Experience | Full-Time | PPG Paints Arena

    Oak View Group 3.9company rating

    Assistant general manager job in Pittsburgh, PA

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Manager, Guest Services is responsible for overseeing all guest-facing operations at PPG Paints Arena. This role ensures that every guest receives a safe, welcoming, and memorable experience from arrival to departure. The manager leads a team of front of house staff, and guest service representatives, and collaborates closely with security, operations, and event production teams. This role pays an annual salary of $52,000-$62,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins. Responsibilities Essential Duties and Responsibilities include the following: Other duties may be assigned. Guest Experience: Lead and manage guest services teams to deliver exceptional customer service Resolve guest inquiries, complaints, and special requests with professionalism and urgency Ensure ADA compliance and accessibility accommodations are properly implemented Monitor guest satisfaction and implement continuous improvement strategies Oversee lost and found operations and guest feedback systems Front of House Operations: Supervise entry gates, ticket scanning, and crowd flow during ingress and egress Maintain cleanliness, safety, and visual standards of lobbies, concourses, and seating areas Coordinate with custodial, security, and event operations for seamless execution Manage signage, wayfinding, and public information displays Enforce emergency procedures and support incident response protocols Manage uniform inventory, distribution, and appearance standards for all front-of-house staff Team Leadership Recruit, train, and supervise front-of-house staff including supervisors, ushers, greeters, ticket takers, and guest service reps Develop staffing plans and schedules for events of varying scale Conduct pre-event briefings and post-event evaluations Foster a culture of hospitality, accountability, and teamwork Design and manage staff incentive programs to boost performance, morale, and guest satisfaction Administrative & Compliance Document and report guest incidents and accidents occurring in public areas Coordinate with risk management and legal teams to file and track insurance claims related to guest incidents Ensure timely and accurate submission of incident reports and supporting documentation Maintain confidentiality and compliance with internal policies and external regulations Qualifications Qualifications Bachelor's degree in Hospitality, Event Management, or related field (preferred) 3-5+ years of experience in guest services or front-of-house management in a large venue Strong leadership and interpersonal skills Excellent oral and written communication skills, with the ability to interact effectively with guests, staff and stakeholders Familiarity with ticketing systems and crowd management tools Ability to work evenings, weekends, and holidays based on event schedule Desired Traits Passion for live events and guest satisfaction Calm under pressure and quick-thinking in dynamic environments Detail-oriented with strong organizational skills Collaborative and proactive leadership style Work Environment Fast-paced, high-volume arena setting Requires standing and walking for extended periods Exposure to loud environments, large crowds, and variable weather conditions Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to operate a keyboard and move around the facility. Must be able to hear and speak to use two-way radio and telephone. This position is not substantially exposed to adverse conditions. May be exposed to high levels of noise. Computer To perform this job successfully, an individual should have knowledge of Microsoft Office Software, as well as working knowledge of payroll and timekeeping systems. Certifications, Licenses, Registrations No certifications are required Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $52k-62k yearly Auto-Apply 41d ago
  • Assistant General Manager

    Victra 4.0company rating

    Assistant general manager job in Tarentum, PA

    Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away. * Leading your team by resolving customer issues and assisting with customer transactions. * Taking direction from store leader on day-to-day operations. * Setting and sharing daily/weekly/monthly goals with sales teams. * Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic. * Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments. * Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality. * Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store. * Leading store merchandising and planogram compliance in accordance with company expectations. * Completing store opening and closing activities. * Collective responsibility on attaining store targets daily/weekly/monthly. Here is what we can offer you in exchange for your world-class work: * Paid Training * Premium Health, Dental, and Vision Insurance * Paid Maternity Leave * 401K Match * Tuition Reimbursement * 50% off Verizon Service * VNation Disaster Relief * Referral Bonus * Frequent Contests * Career Advancement Opportunities * A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more! Compensation: We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $13.50 plus uncapped commission. What we are looking for... You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering. You will need to have: * Background in customer service within the retail, restaurant, or wireless industry preferred * 1-2 years of experience in a Customer Service or leadership role * Management experience in a commissions-based sales environment. * Proven track record of achieving challenging team and individual sales goals. * Balanced multiple opposing priorities in a multifaceted environment. * Set goals, evaluated performance, and developed a high performing team. * Basic interview skills and enhanced staffing knowledge. * High school diploma or GED. * One or more years of customer service, preferably in a retail or sales environment. * Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. * At least 18 years of age * Legally authorized to work in the United States Physical Requirements * Ability to lift ten pounds. * Ability to stand for long periods of time Training Requirements All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. After you apply… You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
    $43k-67k yearly 14d ago
  • Planet Fitness - Assistant General Manager - Hampton

    Taymax

    Assistant general manager job in Allison Park, PA

    Allison Park (Hampton), PA4848 William Flynn Hwy, Allison Park, PA 15101-2362, United States of America Pay : $16.00 - $16.50 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary As an integral member of our team, the Assistant Manager will be responsible for assisting in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. This position will work closely with the Club Manager to build a positive and enthusiastic team atmosphere as well as a financially successful club.Essential Duties and Responsibilities Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff to ensure that all shifts are regularly covered. Ensure staff is providing exceptional customer service at all times. Assist in resolving or escalating employee issues or concerns. Assist in administration and processing of all weekly employee payroll as needed. Provide backup support as needed for any employee who is absent. Lead by example with involvement in all front desk related activities. Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome! Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests. Facilitate all member requests and help to resolve any member issues and questions. Assist in overseeing cleanliness and maintenance of the club. Keep the front desk area and lobby clean and orderly. Assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Club Manager and Facilities Maintenance team in a timely manner. Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights. Assist in ordering of supplies using the specific budget based on club requirements. Assist in tracking various statistics and reports on a weekly, monthly, and annual basis. Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions. Make daily bank deposits as needed. Other duties as assigned based on club needs. Qualifications/Requirements Must be 18 year of age or older and have a high school diploma/GED equivalent required. One year of customer service experience preferably in a similar gym or retail environment. Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly. Solid supervisory, diplomacy and listening skills. Hard working, enthusiastic and energetic, and a passion for health and fitness! Strong customer service and problem resolution skills. Ability to work independently as well as part of a team. Must have a valid driver's license, acceptable driving record and must have own reliable means of transportation. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone . More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group. Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at ****************** to make an accommodation request. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
    $16-16.5 hourly Auto-Apply 22d ago

Learn more about assistant general manager jobs

How much does an assistant general manager earn in West Mifflin, PA?

The average assistant general manager in West Mifflin, PA earns between $34,000 and $77,000 annually. This compares to the national average assistant general manager range of $35,000 to $73,000.

Average assistant general manager salary in West Mifflin, PA

$51,000

What are the biggest employers of Assistant General Managers in West Mifflin, PA?

The biggest employers of Assistant General Managers in West Mifflin, PA are:
  1. Drury Hotels
  2. Carrols Restaurant Group
  3. Town Place Fitness
  4. Wendy's
  5. Holistic Industries
  6. honeygrow
  7. Jiffy Lube
  8. Taymax
  9. The Milk Shake Factory
  10. Tupeloms
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