General Manager
Assistant store manager job in Boston, MA
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location:
Located in Boston's Back Bay neighborhood, we're a 5-minute walk from Prudential Center and three blocks from Fenway Park - home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview:
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities:
Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
Complete required corporate training modules, and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Qualifications:
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Auto-ApplySenior Manager, Risk Management
Assistant store manager job in Westborough, MA
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
Competitive Wages
Work today, get paid tomorrow through our earned wage access program*
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Position Summary:
This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable.
Responsibilities:
Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business
Manage the company's third-party certificate of insurance compliance program
Work with the Director to create standard insurance terms and conditions for vendor contracts and leases
Review and comment on the insurance terms and conditions of vendor contracts and leases
Work with Director on claims management and loss control strategies
Assist Director in preparing parts of the Risk Management Department budget
Provide summary reports to Director
Must be able to perform the essential functions of this position with or without reasonable accommodation
Working Relationships:
Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR)
Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration
Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts
Licenses/Certifications: CPCU, ARM or CRM preferred
Soft Skills/Competencies:
Excellent oral and written communication skills
Strategic thinker
Ability to foster teamwork and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work collaboratively with outside consultants and partners
Able to drive outside consultants and partners to meet deliverable deadlines
Travel: Limited travel required (5%)
Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval.
Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.
At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.
Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
KFC General Manager - Referral Bonus $100
Assistant store manager job in Newport, RI
Restaurant General Manager
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
Store Manager
Assistant store manager job in Providence, RI
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Providence, Rhode Island. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: Providence Place Mall (Rhode Island)
Salary: $75-85K
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
Inventory & Operations Manager
Assistant store manager job in Weymouth Town, MA
Warehouse Operations Manager
Weymouth, MA | Full-Time | On-Site
DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth.
What You'll Do:
Oversee daily warehouse operations
Manage inventory accuracy and stock levels
Expedite order fulfillment process
Coordinate purchasing and supplier interactions
Handle shipping and receiving
Assist with local deliveries as needed
What We're Looking For:
Experience with fasteners, hardware, or MRO products (strong plus)
Background in warehouse operations, logistics, and inventory control
Strong organizational and time-management skills
Clear written and verbal communication
If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
Assistant Store Manager - Alltown Fresh
Assistant store manager job in Framingham, MA
We are looking to add a Store Operations Manager (SOM) to our family here at Alltown Fresh. Our SOM is responsible for assisting the general manager with the management of day-to-day operations of the store, while adhering to Global Partner's policies and procedures.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Complete required daily accounting paperwork and transmit by deadline.
Supervise, develop, train and discipline non-exempt (hourly) employees, holding them accountable for upholding operational standards.
Monitors shift cash handling and inventory. Assists in investigations of shortages/overages of $100 per month or less as well as inventory variations of 1% of sales or less.
Maintains business records, review cashier accountability sheets and records prescribed by the General Manager and or Territory Manager.
Perform banking, invoicing, payroll, and/or other administrative duties as requested, adhering to all Global Partner's cash control policies.
Maintain Grand Opening Ready Standards -According to Global Partner's store image standards.
Maintains high levels of cleanliness and sanitation.
Ensures store is secure and safe; complies with all safety and environmental guidelines.
Reporting any issues to proper authority as well as management.
Ensure adequate gasoline levels as well as coordinate gasoline deliveries.
Engage in all company promotional initiatives.
Promotes a high level of guest service.
Perform duties as required by company policies and procedures (encompasses Company Handbook) and any other duties assigned by your General Manager/ Territory Manger.
Additional Job Description:
Must be available to work flexible hours that may include day, nights, weekends and or holidays.
1-2 years supervisory experience.
Ability to work unsupervised.
Ability to communicate, count, read, and write accurately.
Ability to perform basic computer functions.
Must have reliable transportation and valid driver's license.
Ability to work in intermittent temperatures, i.e. outside, cooler, etc.,
Ability to reach, bend, twist, stoop, kneel, crouch, climb latter/stairs and lift up to 25 lbs. during a shift.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
High School Diploma High School Diploma
Pay Range:
$49,000.00 - $65,000.00
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-###-#### or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Retail Store Manager
Assistant store manager job in Providence, RI
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager.
What You Will Achieve
Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent;
Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience.
Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures.
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings.
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed.
Must be able to work flexible hours including nights, weekends, holidays.
Up to 10% travel may be required to support, attend business operation meeting with international team in evening.
What You Will Need
Retail industry knowledge, skills, and abilities;
1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience.
Experience in managing more than 10 or more retail employees in store.
Experienced working with international business partners, ability to speak or understand multiple languages is a plus.
Associates Degree or Bachelors Degree in Business Management related will be preferred.
Ability to adapt to a fast-paced environment and implement new standardization directives.
What We Offer
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law
Antique Jewelry Store Manager
Assistant store manager job in Boston, MA
Join the Market Square Jewelers Team in Boston!
Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry.
About Market Square Jewelers
With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston.
The Role
As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement.
Key Responsibilities
Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals
Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation
Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry
Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic
Collaborate with company leadership to execute marketing and community engagement initiatives
Monitor store performance and implement strategies to improve efficiency, productivity, and profitability
Qualifications
2+ years of retail management experience (jewelry industry experience strongly preferred)
Operationally minded, with excellent organizational and leadership skills
Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused
Passion for jewelry, design, and personal style
Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment
Why You'll Love Working With Us
Be part of an established, family-owned business with a rich history and a loyal customer base
Work in a newly designed showroom in one of Boston's most charming neighborhoods
Lots of support through our network of 7 stores, while staying in a growth mindset
Competitive compensation and growth opportunities within a respected jewelry company
Store Manager
Assistant store manager job in Worcester, MA
*Store Manager in Training* Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let's create a welcoming and positive environment for customers and associates alike.
*Your Role at Dollar Tree:*
As a Store Manager in Training at Dollar Tree, you'll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard for merchandising, placement, and store signage and by using proper display techniques to create an inviting atmosphere for customers. Your day-to-day job duties as a Store Manager will include, but are not limited to, the following:
* Recruit and hire store associates to serve our customers
* Foster the growth and development of associates through training on operations and merchandising while coaching and correcting when appropriate
* Oversee and delegate all store activities to ensure smooth daily operations
* Ensure full compliance with applicable laws and regulations, while enforcing company policies and procedures
* Perform opening and closing procedures as needed
* Implement operational and merchandising direction that is communicated from our corporate headquarters
* Help your store reach its maximum profit contribution
* Protect company assets
* Maintain a high level of customer service across the store
* Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
*Your Skills and Experience:*
* Minimum 3 years prior retail management experience is preferred
* Experience with hardlines or variety merchandise; BIG BOX experience a plus is preferred
* Strong productivity management in freight processing is required
* Strong communication, interpersonal, and written skills are required
* Ability to work in a high-energy, team environment is required
* Must be able to lift up between 30 to 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation is required
*Here, your hard work pays off in more ways than one! *
*When you successfully meet your performance goals, you'll earn a quarterly bonus!*
*Your Perks and Benefits:*
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
* Employee Assistance Program
* Paid time off
* Retirement plans with matching contributions
* Employee Stock Purchase Program
* Educational Assistance
* Access to PerkSpot, an employee discount platform for goods and services
* And much more!
*Who We Are:*
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.
Dollar Tree Stores, Inc. is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the for this position, and which may be amended from time to time at the discretion of Dollar Tree Stores, Inc. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree Stores, Inc. is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time50 Mill Street,Worcester,Massachusetts 01603-#######16Dollar TreeFrom:
0.00To:
0.00
Senior Manager Clinical Pharmacology
Assistant store manager job in Waltham, MA
Sr. Manager, Clinical Pharmacology
6 month contract
Must be able to work on a W2
Hybrid in Waltham, MA 3x per week
We have an exciting opportunity for a highly motivated and experienced quantitative clinical pharmacologist to join the team supporting the CNS therapeutic area as a key member of the Clinical Pharmacology, DMPK, and BA department. This individual will represent the function as a Clinical Pharmacology Lead and provide subject matter expertise on cross-functional project teams. The position includes core scientific responsibility for selecting optimal doses and dosage regimens in patients, integrating knowledge of PK/PD, quantitative modeling and simulation, drug development, TK, and nonclinical PK (ADME and DMPK). This role offers the opportunity to support multiple programs through participation on internal project working teams and will serve as a liaison between chemistry, life sciences, regulatory, and clinical operations. Hands-on modeling experience is desirable.
Requirements
Contribute to clinical program design, trial protocols, analysis plans, study reports, and regulatory submissions.
Conduct and oversee pharmacokinetic (NCA) analysis, exposure-response analysis, simulation-based trial design and dose selection, and population clinical pharmacology modeling.
Present strategy and defend outcomes of model-based approaches to internal governance boards and regulatory agencies.
Write or review clinical pharmacology components of regulatory documents and responses; participate directly in regulatory interactions.
Promote model-informed drug discovery and development through external collaboration, journal publication, and conference presentation.
Function effectively in a highly matrixed team environment.
Serve as an active contributor on multi-disciplinary project teams, providing innovative and progressive input.
Act independently within a highly matrixed clinical development organization and provide sound clinical pharmacology input to project teams.
Qualifications
Ph.D. or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field with 3+ years or 4+ years of pharmaceutical industry experience.
Demonstrated experience serving as a clinical pharmacology lead on development programs.
Strong understanding of pharmacokinetic theory, compartmental modeling and simulation, and statistical approaches utilizing current computational tools.
Working knowledge of cross-functional interfaces relevant to drug development and detailed understanding of non-clinical and clinical DMPK processes.
Programming experience in Phoenix required; additional experience in Monolix, R, WinNonlin, SAS, or Splus is desirable.
Current knowledge of FDA regulatory guidance related to nonclinical and clinical pharmacology; direct interaction with FDA including IND, NDA, and other submissions required.
Experience in non-compartmental and model-based PK and PK/PD analyses and incorporating data into manuscripts, study reports, and regulatory submission documents (INDs, NDAs, CTDs).
Excellent interpersonal, leadership, communication, and time-management skills; demonstrated experience managing internal and external personnel (including outsourced projects).
Clinical pharmacology experience with small molecules desired.
Experience with pharmacokinetic/pharmacodynamic modeling, bioanalytical analysis, and nonclinical ADME desired.
Knowledge and experience in CNS therapeutics desired.
Hands-on modeling experience desirable.
Assistant Manager
Assistant store manager job in Walpole, MA
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As An Assistant Manager:
You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
General Manager
Assistant store manager job in Boston, MA
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Builds SMART action plans to resolve issues in their restaurant
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory,
managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements: Is This You?
High School minimum, University Degree Preferred
2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
General Manager
Assistant store manager job in Weymouth Town, MA
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie's pool supplies is the “World's Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.
Job Overview:
Oversees the performance of a Leslie's store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.
Responsibilities:
Hire only “A” players this year to support the accomplishment of the following objectives:
Meet or exceed sales budget.
Meet or exceed EBITDA/SOC goal.
Meet or exceed labor rate goal.
Achieve shrink percent of .4% or better.
Meet or Exceed your gross margin budget for the fiscal year.
Meet or exceed APC goal.
Drive customer count increase over last year.
Meet or exceed Mystery Shop goal of 95%.
Essential Competencies:
Ability to hire “A Players - Sources, selects, and sells “A Players” to join the company.
Efficiency - Able to produce significant output with minimal wasted effort or supervision.
Organization & Planning - Plans and organizes in an efficient manner.
Industry knowledge - Highly knowledgeable of the business, products and competitors.
Customer service mindset - Understands the customer, is focused on providing superior customer service.
Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
Intelligence - Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
Analytical skills - Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
High standards - Expects personal performance and team performance to be nothing short of the best.
Attention to detail - Does not let important details slip through the cracks or derail a project.
Proactivity - Acts without being told what to do. Brings new and visionary ideas to the company.
Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
Honesty/integrity - Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Creativity/innovation - Generates new and innovative approaches to problems.
Positive attitude/enthusiasm - Exhibits passion and excitement over work. Has a can do attitude.
Work ethic - Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
Communication - Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
Teamwork - Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
Flexibility/adaptability - Adjusts quickly to changing priorities. Copes effectively with complexity and change.
Qualifications:
Successful completion of all training modules inclusive of GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills, and proficiency with computers.
Pay: $40,000 - $44,500 salary
Leslie's provides a robust benefits package, including:
Comprehensive medical, pharmacy, dental, & vision plan options.
Health savings account (with enrollment in the high deductible health plan option).
Health & dependent care flexible spending accounts.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Pre-tax and Roth 401(k) with company match.
Paid vacation, sick, and bereavement leave.
Paid holidays, including a floating personal day.
Employee assistance and wellness programs.
Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
Product discounts at Leslie's Retail stores.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
#RetailHiring
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
District Manager - NW Pharma and Manufacturing
Assistant store manager job in Newton, MA
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.
Nalco Water, an Ecolab Company, is seeking a District Manager to join our industry leading sales team. You'll be responsible for revenue and profit growth of programs and services in targeted accounts in the Manufacturing & Pharma division. Using a consultative sales approach, you'll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers.
What's in it For You:
The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact with a company that is passionate about your career development
Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
Enjoy a flexible, independent work environment
Receive a non-decaled company vehicle for business and personal use
Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
Drive profit growth to meet defined district profit increase goals by developing and executing a district plan to maximize revenue
Regularly interact across functional areas with senior management or executives to ensure objectives are met
Generate sales forecasts and accurately predict revenue on a monthly basis
Participate in strategic & tactical planning for the district by leveraging, allocating, and maximizing ROI for all tools and resources
Construct business plans incorporating essential market drivers and all obtainable analytics, while monitoring and adjusting plan according to shifts, emerging conditions, and threats to the business
Demonstrate strong leadership by, championing corporate initiatives, and by planning and leading District Meetings
Provide continuous coaching and development team of sales engineers and technical service representatives to create and maintain value
Ensure all new hires achieve training standards that lead to expertise in discussing products & services
Take action quickly to address performance deficiencies. Maintain documentation and apprise appropriate others of the status of performance issues
Support team and internal partners in identifying trends, understanding market conditions, and sharing expertise and knowledge
Reinforce a clear vision for the team corresponding to strategic objectives
Work closely with large, strategic, current and prospective customers to understand business needs
Position Details:
Candidate must reside within a commutable distance from Virginia to the Northeast area of the United States. Expectation is living near a major airport within the geographic area.
District Territory will include: Northeast, New York, Pennsylvania, D.C., Virginia
40% overnight travel required
Minimum Qualifications:
Bachelor's Degree
3 years leading and developing teams
5 years of successful technical sales or outside sales experience utilizing a consultative sales approach
Ability travel as required to support the district
Position requires a current and valid driver's license
No Immigration Sponsorship available for this opportunity
Physical Requirements:
Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
Ability to perform essential functions of the job, with or without reasonable accommodation
Preferred Qualifications:
Bachelor's degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.); MBA preferred
10 years of successful technical sales or outside sales experience to include calling on multi-level plant or facilities management, and developing executive-level relationships
Extensive knowledge of boilers, cooling towers, and wastewater treatment systems highly preferred
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Annual or Hourly Compensation Range
The total Compensation range for this position is $138,200-$207,400 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Auto-ApplyPrincipal Customer Experience Program Manager
Assistant store manager job in Boston, MA
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs.
You will independently drive and execute key customer enablement initiatives - such as evolving our
Power Up
experience, improving the
Klaviyo Community
as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide.
How You'll Make a Difference:
Program Leadership & Execution
Lead the planning and delivery of digital-first and self-serve programs from concept through impact measurement.
Own end-to-end execution for major CX initiatives in partnership with department leaders to drive customer education adoption, community engagement, and in-app enablement engagement.
Translate strategy into actionable plans with clear milestones and success metrics.
Manage multiple initiatives simultaneously with minimal oversight.
Strategic Thinking & Thought Leadership
Define and drive the strategy for how customers engage with Klaviyo's learning and self-service resources across multiple domains - ensuring alignment between Customer Academy, Help Center, Community, and in-app guidance experiences to deliver a cohesive, intuitive, and connected customer experience.
Partner cross-functionally to ensure visibility and integration of educational content after publication - serving as a thought partner on how resources are surfaced, prioritized, and promoted across lifecycle programs, in-product experiences, and ad hoc campaigns.
Define the strategy and focus areas for customer and market research, partnering with CX Strategy, Product Design and Research teams to uncover insights that guide experience / program priorities and design.
Partner cross-functionally to design and deliver customer-facing thought leadership content that helps Klaviyo users navigate changes in technology, industry, and compliance landscapes.
Identify emerging trends in AI, automation, and learning behaviors to inform experience / program direction.
Represent CX Programs in cross-functional forums, sharing best practices and lessons learned.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Stakeholder Management & Influence
Build strong partnerships across Product, CSS teams, Marketing, and other teams to align on objectives and execution.
Influence decision-making through storytelling, data, and customer insight.
Create a feedback loop with the Customer Education team to prioritize content and education needs to support CX programs and feature releases within content sprint planning.
Ensure clarity, alignment, and accountability across cross-functional partners.
Measurement & Reporting
Define program KPIs linked to adoption, engagement, satisfaction, and self-serve utilization.
Report results and insights regularly, highlighting business impact and next-phase recommendations.
Who You Are:
7+ years of experience in Program or Project Management within CX, Customer Success, or SaaS.
Proven ability to manage large, cross-functional initiatives independently from planning to execution.
Strategic problem solver who connects customer needs to business goals.
Excellent communication and storytelling skills; able to simplify complexity for varied audiences
Data-driven problem solver who thrives in ambiguity.
Deep curiosity about self-serve enablement, AI-driven learning, and emerging customer behaviors.
Ability to quickly develop deep understanding of new tools, systems, and software, building technical fluency in Klaviyo's products and broader tech stack to inform program design and execution.
Confident influencer and collaborator who drives progress without formal authority.
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Why This Role Matters
Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$108,000-$162,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice
here
and here (FR).
Auto-ApplyAI Customer Experience Manager
Assistant store manager job in Boston, MA
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As an AI Customer Experience Manager, you'll drive the evolution of AI-powered support within our Customer Experience Team. You'll manage the optimization, evaluation, and deployment of AI agents ensuring they perform reliably in production and align with real user needs. Collaborating with cross-functional partners, you'll translate feedback into action, build evaluation frameworks and maintain high operational standards in a fast-moving environment.
What you'll do
Continuously refine AI agents through prompt optimization, data enrichment and stakeholder feedback.
Lead model evaluations, including building scoring rubrics and golden datasets with Analytics partners.
Monitor live systems, detect anomalies and coordinate incident response to minimize impact.
Create and maintain documentation, SOPs and QA playbooks for consistent workflows.
Oversee model change management including A/B testing, version control and staged rollouts.
Partner with Engineering, Data Science and Customer Experience teams to align strategy and updates.
What you'll bring
Solid grasp of machine learning, NLP and conversational AI; hands-on experience a plus.
At least 3 years of experience evaluating models or managing AI systems in production.
Experience with live system monitoring and incident resolution.
Strong documentation and process-building skills.
Familiarity with version control and rollout processes (e.g., Git, A/B testing).
Clear communicator with strong stakeholder management capabilities.
Analytical, detail-oriented and energized by solving complex, evolving problems.
#LI-SA2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 84,000.00 USD - 105,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyDigital Customer Experience Manager - Trip Pages
Assistant store manager job in Boston, MA
Are you passionate about crafting digital experiences that captivate travelers and drive business growth? Join Grand Circle Corporation as our Digital Experience Manager - Trip Pages, where you'll lead the vision for how customers discover, engage with, and book our journeys online.
In this highly visible and cross-functional role, you'll blend strategy, analytics, and creativity to transform our trip pages into immersive, high-performing experiences. You'll mentor a talented team, streamline operations, and partner closely with UX, Creative, and Brand leaders to bring our world-class travel experiences to life online.
Your success will be measured by engagement, accuracy, and conversion-giving you the opportunity to make a visible, measurable impact on how travelers connect with the world.
What You'll Do
Lead, coach, and develop a team of Digital Experience Specialists focused on optimizing trip page performance and storytelling.
Own end-to-end management of trip content, layout, and functionality-ensuring every page inspires confidence and wanderlust.
Monitor and improve key performance metrics: engagement, conversion, and accuracy (targeting
Drive experimentation through A/B testing and personalization to continuously enhance the customer journey.
Partner with UX, Platform, and Creative teams to align digital updates with brand standards and business goals.
Streamline workflows and content processes to improve speed and efficiency by 50%.
Build dashboards and share actionable insights on trip page performance and business impact.
Champion innovation through data-driven, customer-first enhancements.
What You'll Bring
5-7 years of experience in digital experience, e-commerce, or merchandising management (travel or hospitality a plus).
Proven success leading teams and improving conversion through UX, content, or personalization strategies.
Strong analytical mindset with experience in A/B testing and optimization tools (Optimizely or similar).
Excellent project management, communication, and cross-functional collaboration skills.
A passion for travel and creating digital experiences that inspire customers to explore the world.
Total Rewards
The base salary range for this role is $115,000 - $125,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
Premium Merchandising Manager
Assistant store manager job in Boston, MA
In office requirements: This is a hybrid role based out of our Boston office (4 days/week in office, 1 day/week remote) At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.
Seeking a dynamic Premium Merchandising Manager to craft a best-in-class e-commerce shopping experience for our specialty customers. This role requires a balance of strategic vision, analytical rigor, and hands-on execution. You'll work closely with cross-functional teams, driving innovation and measurable outcomes by optimizing the customer shopping experience.
What You'll Do
* Serve as the department expert on merchandising for our Specialty Retail Brands: AllModern, Joss & Main, Birch Lane as well as our Verified Products on Wayfair
* Drive improvements to the site experience through the development and implementation of strategic tests and cross-functional projects that will improve conversion rate and drive revenue growth
* Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience, formulating concrete roadmaps to drive measurable change
* Collaborate with various teams across technology and commercial business on projects to drive completion and ensure cohesive customer experience across all touch points
* Communicate findings and results with senior leaders throughout Wayfair, acting as a member of the broader 'single thread' within your vertical and act as an advocate
* Perform daily maintenance and merchandising updates on site
* Manage, coach and develop a team of Merchandising Associates
What You'll Need
* Excellent communication, leadership, and presentation skills
* Organized, process-oriented, and the talent to multitask in a fast-paced and entrepreneurial environment
* Comfortable working with data sets and making data-driven decisions
* Able to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions
* Quickly learn the necessary technical tools. Experience with GBQ is a plus
* Bachelor's degree
* 5+ years of experience
Benefits & Perks - US
* Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
* No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
* Global Traveler Health Insurance through GeoBlue.
* 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
* Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
* 401(k) matching with immediate vesting.
* Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
* Tuition Reimbursement.
* Wayfair Employee Discount.
* Gym/Fitness Discounts (Wellhub and varying regional memberships).
* Exclusive access to thousands of perks & discounts through BenefitHub.
* Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (***************************************** If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at *********************************.
Easy ApplyGroup Selling Manager
Assistant store manager job in Boston, MA
is All About Under the direction of the General Manager, the Group Manager is responsible for driving sales through developing and managing effective selling teams to create a high performance culture. The Group Manager must maintain high visibility to model clienteling behaviors and ensure an enhanced customer experience. The Group Managers takes an active role in the ongoing education and training of the selling teams and specifically, Brand Ambassadors. The successful candidate understands that in order to ensure the success of the team, performance issues must be effectively managed and a solid pipeline of talent should be in place. The Group Manager is a stepping stone from Senior Selling Manager to Assistant General Manager of Merchandise
Who You Are:
* You get things done by engaging in high level teamwork and flexing your interpersonal skills.
* You are a respected and proven thought leader with a quantifiable track record of success in delivering results within a large complex organization.
* A natural problem-solver, who is also intuitively analytical and creative.
You Also Have:
* 3+ years of management experience with retailer.
* Full mobility required.
* Ability to develop, manage and motivate a sales team while driving company initiatives.
* Proficiency in utilizing available technology (Microsoft Office Suite is required).
* 4 year degree preferred.
As The Group Manager, You Will:
* Selling Culture
* Drive the Saks clienteling culture and the use of technology to increase overall business and engagement.
* Coach Selling Managers to drive selling and model clienteling behaviors.
* Champion the use of technology to increase sales and enhance service.
* Maintain a strong floor presence.
* Product
* Provide ongoing education to the selling team to increase product knowledge.
* Maintain strong communication with DMMs, Buyers and Regional Store Merchandising.
* Talent Development
* Directly oversee the majority of Selling Managers in specific departments.
* Responsible for developing top talent Selling Managers for promotion.
* Lead ongoing training for Brand Ambassadors to enhance business acumen.
* Know competitors' top talent selling Associates.
* Partner with Talent Acquisition and Talent Development to ensure top talent is placed in focus businesses.
* Manage substandard performance effectively to improve the team while partnering with the Employee Relations Service Center.
* Marketing
* Drive clienteling behaviors through marketing outreach.
* Foster a store climate that coaches Selling Managers to achieve Marketing event goals.
* Ad hoc responsibilities as needed
Your Life and Career at SFA:
* Be a part of a team of disruptors focused on stores and redefining the luxury experience.
* Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
* A culture that promotes a healthy, fulfilling work/life balance
* Benefits package for all eligible full-time Associates (including medical, vision and dental)
* An amazing Associate discount
Salary and Other Compensation:
The starting salary for this position is between $89,000 - 100,000.00 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Merchandising Manager, Global Running Apparel
Assistant store manager job in Boston, MA
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Merchandising Manager, Global Running Apparel is responsible for delivering the art and science of merchandising from a global business unit perspective. They will define the global and regional marketplace capacities informed by data from business analysts and consumer insights research team and use this to inform and guide their global assortment range plans. They will partner with the Global Business Unit (GBU) creation teams and global marketing leads to build a plan that achieves the commercial goals and satisfies the brand ambition.
MAJOR ACCOUNTABILITIES
* Lead the merchandising efforts for the Running Business Unit and be the conduit in and out of the regions for the GBU.
* Deliver seasonal story led distribution plan direction & assortment with planned product mix and lifecycles.
* Integrate consumer insights and regional feedback to inform the overall long-range plan for the Running category.
* Solicit, consolidate, and reconcile commercial regional input, (participate in the LPA and convergence processes).
* Validate GBU creation plans and consumer intent prior to handoff to markets and ensure GBU & brand plans are adopted at each milestone consistently across the globe.
* Facilitate go to market touch points and milestones with the markets, planning, and key commercial teams, and be the day to day go to for the regions within the Running go to market process.
REQUIREMENTS FOR SUCCESS
* Bachelor's degree required, with 5+ years of industry experience preferably in apparel, footwear, sport merchandising.
* Be comfortable with ambiguity, knowing the optimal solution will often be made up of multiple compromises.
* Have a strong background of analytics and product / marketplace & consumer knowledge, art & science, possess data and creative skills.
* Knowledge of channel segmentation, range architecture, product assortments, concept drivers, and product flow.
* Sophisticated communicator, able to clearly present and negotiate with multiple regions, cultures, and areas of expertise at all levels.
* Leadership skills with the ability to influence. Strong problem-solving and decision-making skills are essential. Open to change and new ways of working. Capable of building new ways of working and processes / systems.
* No more than 25% Travel required.
Boston, MA Headquarters - (NB) Only Pay Range: $97,185.00 - $125,400.00 - $153,615.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.
Auto-Apply