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The differences between associate retailers and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service retail associate has an average salary of $30,002, which is higher than the $28,763 average annual salary of an associate retailer.
The top three skills for an associate retailer include ladders, sales floor and loss prevention. The most important skills for a customer service retail associate are POS, customer service, and customer orders.
| Associate Retailer | Customer Service Retail Associate | |
| Yearly salary | $28,763 | $30,002 |
| Hourly rate | $13.83 | $14.42 |
| Growth rate | - | - |
| Number of jobs | 474,522 | 580,336 |
| Job satisfaction | 3 | - |
| Most common degree | High School Diploma, 35% | High School Diploma, 33% |
| Average age | 41 | 41 |
| Years of experience | - | - |
An Associate Retailer is responsible for keeping the sales area up to standard and assisting customers while inside the store's premises. Most of the tasks revolve around keeping items on shelves clean and well-organized, greeting and offering assistance to customers, responding to inquiries and locating products, and even providing suggestions or recommendations when necessary and in adherence to the store's policies and regulations. In other stores and retail outlets, the Associate Retailer may also process payments and returns while still putting importance to customer satisfaction.
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Associate retailers and customer service retail associates have different pay scales, as shown below.
| Associate Retailer | Customer Service Retail Associate | |
| Average salary | $28,763 | $30,002 |
| Salary range | Between $23,000 And $35,000 | Between $23,000 And $37,000 |
| Highest paying City | Seattle, WA | Bellevue, WA |
| Highest paying state | Washington | Washington |
| Best paying company | Mars | Tractor Supply |
| Best paying industry | Hospitality | Finance |
There are a few differences between an associate retailer and a customer service retail associate in terms of educational background:
| Associate Retailer | Customer Service Retail Associate | |
| Most common degree | High School Diploma, 35% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between associate retailers' and customer service retail associates' demographics:
| Associate Retailer | Customer Service Retail Associate | |
| Average age | 41 | 41 |
| Gender ratio | Male, 35.1% Female, 64.9% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 21.5% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.6% | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 7% |