Bar hostess vs customer service and serving

Differences between bar hostess and customer service and serving duties and responsibilities

Bar hostess example responsibilities.

• Lead the quality assurance line to maintain accuracy, presentation, and cleanliness with every plait meal.
• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Schedule reservations and handle customer concerns and special requests.
• Receive, record and make any necessary arrangements for reservations and special functions in restaurant.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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