Call center agent jobs in Acworth, GA

Work Schedule: M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Qualifications 3+ years' work experience (minimum) … 5+ years preferred: Excellent command on English and Spanish Language Strong customer service skills and phone etiquette. Must have clean criminal record with the ability to pass finger-print background check. Provide support for IT projects-installation of software on machines and mobiles. Additional Information Vikas Kumar vikas.kumar(@)360itpro.com

Call Center Agent / Navigator at our offices. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. Tele Specialists Offers: A great culture with a team environment A fun, diverse work environment A rapidly growing company with career advancement opportunities Medical, Dental and Vision benefits 401k match Paid Vacation Leadership Training Classes Mentorship Program Tuition Reimbursement About the Role: The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information. Duties/Responsibilities: Coordinates and manages teleneurologists' schedules for rounding and teleneurology Serve as an essential link between patients and teleneurology team Receive and triage calls from client hospitals. Promote collaboration to both internal and external healthcare team members. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to interact with internal and external customers Flexible and adaptable with learning and understanding technology Strong written, oral and interpersonal communication skills Highly self-motivated, directed and proactive Ability to effectively prioritize and execute tasks in a high-pressure environment Able to communicate effectively within department and with members of interdisciplinary teams Education and Experience: High School Diploma required 1-year in a call center preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times

Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $16 / Hour Shifts Offered: Full Time - 40 hours per week, 10 hour shifts Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates. Job Overview: We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise. Key Responsibilities: - Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner - Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates - Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints - Maintaining accurate and detailed records of all customer interactions and transactions - Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues - Following company policies and procedures to ensure compliance and maintain customer confidentiality - Meeting and exceeding performance targets and goals set by the company - Continuously developing and improving product knowledge to better assist customers Qualifications: - High school diploma or equivalent - Previous experience in a call center or customer service role preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to multitask and work in a fast-paced environment - Proficient in computer skills and experience using CRM software - Flexibility to work various shifts, including evenings and weekends - Must be legally authorized to work in the United States Perks: - 1099 Contractor - Make your own schedule - Paid Training To get started quickly, click the link below to learn more about our company. Company Overview - Confident Callers

Job Description 📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞 JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER ! Location: Morrow, Chamblee or Athens Georgia FULL TIME POSITION WITH FULL COMPANY BENEFITS Schedule: 5 DAY WORK WEEK About the Role We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience. Key Responsibilities Make outbound calls in volume to sales leads and successfully create appointments that show. Follow up with past customers and internet inquiries Update customer information in our CRM system Follow up with past customers and internet inquiries Meet daily/weekly call and appointment goals Provide exceptional service that reflects the dealership's values Confirming appointments and following up on missed appointments Qualifications and Requirements Excellent communication and customer service skills Strong phone etiquette and a positive attitude Ability to multitask and work in a fast-paced environment Meet daily/weekly call and appointment goals Prior call center experience with a proven track record is required What We Offer Competitive pay with performance bonuses Opportunities for growth within the dealership Paid training Supportive team environment Full Company benefits-Major medical, health, dental, vision and matching 401k plan JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !

Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda) Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry Unleash Your Potential. Drive Your Own Success. Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia. What You'll Do: This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency directly impact your paycheck. Handle inbound and outbound calls from new and returning customers Set service and sales appointments for both Beaver Toyota and Beaver Mazda Provide exceptional customer service, ensuring every caller has a “wow” experience Follow up with leads, vehicle or servicing inquiries, and missed appointments Collaborate closely with sales and service teams to keep the schedule full and customers happy Track activity, appointments, and follow-up to maximize commission You'll Thrive Here If You: Love connecting with people and have a friendly, professional phone voice Are a self-starter who thrives in a fast-paced environment Want to control your income based on performance Enjoy working with a fun, supportive, and driven team Are coachable and ready to learn What's In It for You: Competitive base pay + commission Monthly performance bonuses Full benefits package (medical, dental, 401(k), paid time off Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f. Restaurant on campus g. Salon on campus - with employee discounts h. A positive, empowering culture at a company that actually cares about its people i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda Requirements: Call center or customer service experience is a plus (but not required) Strong verbal and written communication skills Ability to multi-task, stay organized, and work independently Must be available for some evenings and weekends Ready to Join the Beaver Team? If you're ready to build a career - not just a job - apply now. Let's grow together. Apply today and start earning what you're worth.

Job Description Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda) Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry Unleash Your Potential. Drive Your Own Success. Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia. What You'll Do: This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency directly impact your paycheck. Handle inbound and outbound calls from new and returning customers Set service and sales appointments for both Beaver Toyota and Beaver Mazda Provide exceptional customer service, ensuring every caller has a “wow” experience Follow up with leads, vehicle or servicing inquiries, and missed appointments Collaborate closely with sales and service teams to keep the schedule full and customers happy Track activity, appointments, and follow-up to maximize commission You'll Thrive Here If You: Love connecting with people and have a friendly, professional phone voice Are a self-starter who thrives in a fast-paced environment Want to control your income based on performance Enjoy working with a fun, supportive, and driven team Are coachable and ready to learn What's In It for You: Competitive base pay + commission Monthly performance bonuses Full benefits package (medical, dental, 401(k), paid time off Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f. Restaurant on campus g. Salon on campus - with employee discounts h. A positive, empowering culture at a company that actually cares about its people i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda Requirements: Call center or customer service experience is a plus (but not required) Strong verbal and written communication skills Ability to multi-task, stay organized, and work independently Must be available for some evenings and weekends Ready to Join the Beaver Team? If you're ready to build a career - not just a job - apply now. Let's grow together. Apply today and start earning what you're worth.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: Peachtree Corners Office Compensation: $16.00/hour Paid Training Start Date: Monday, January 19, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting) Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence. * Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. * Identify root cause of issues and concerns and determine resolution. * Maintain and organize all pertinent back up information to substantiate payment postings as necessary. * Follow up in a timely manner to ensure customer satisfaction. * On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair). * Perform other duties as assigned by management. Qualifications Ideal Candidate Qualifications: * High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired. * Previous call center/customer service experience preferred. * Exhibit strong attention to detail. * Good mathematical and analytical skills required. * Ability to maintain the highest level of confidentiality. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in a multi-tasked environment. * Ability to prioritize and organize work. Work Environment * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation. Note: * Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Job DescriptionCall Center Representative | Entry Level | Bilingual Spanish (required) Job Type: Full-Time Schedule: Monday-Friday, 9:00 AM-6:00 PM Training Schedule (first two weeks): 8:00 AM-5:00 PM About Us We are seeking an upbeat and friendly Bilingual Call Center Representative who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Decatur, East Point, Hiram, Cartersville, and Dalton. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient. Required Qualifications Bilingual in Spanish (required) Previous customer service, call center experience is a plus Strong communication and organizational skills Compensation Pay is negotiable and based on experience Responsibilities Answer incoming calls and emails promptly and professionally Make daily outbound calls to schedule patient appointments per clinic protocols Document all call interactions according to standard operating procedures Assist in resolving customer complaints with the support of the Customer Service Manager Enter new patient information into the practice management system Update existing patient records Benefits Medical, Dental, and Optical Insurance (available after 90 days for full-time team members) Paid Time Off (PTO) and Paid Holidays Opportunities for professional growth Unique opportunity to work in a multi-specialty dental practice

Cumming Dental Associates is looking for an entry-level Call Center candidate to join our dedicated team in Cumming, GA! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role has strong communication skills and a team-oriented mindset. If this is the place for you, submit your application today! Compensation: $15-17 per hour, based on experience Schedule Full-time Monday - Friday Perks & Benefits Medical, dental, vision, and life insurance PTO and paid holidays 401(k) options Responsibilities Answer incoming calls on a multi-line phone system in a professional and courteous manner Collect and verify patient information during phone interactions Direct calls and messages to appropriate team members or departments Maintain a positive and friendly attitude with patients and staff Support front office and clinical teams as needed Demonstrate a willingness to learn and grow within the role Qualifications Prior call center experience is a plus, but not required Bilingual in Spanish is preferred Knowledge of Dentrix software INDHRFO02

We are searching for a polite, outgoing Scheduling Center Representative to join our team. Scheduling Center Representative to work in our Lawrenceville location who can work closely with other team members to provide outstanding service to our patients by scheduling appointments, answering their questions, handling complaints, and routing calls to the appropriate manager/coordinator if needed. The Scheduling Center Representative will handle a high volume of Ophthalmic inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Excellent multitasking and organizational skills are a must for this busy fast paced position. To be a successful Scheduling Center Representative, you should be incredibly polite, patient-focused, detail oriented, and efficient. As well as reliable, knowledgeable, adaptable and compassionate. Scheduling Center Representative Responsibilities: Answer all incoming calls from patients, doctors offices, insurance companies etc. to assist in their scheduling requests. Respond efficiently and accurately to all callers, ensuring a pleasant experience. Engage in active listening with callers, confirming or clarifying information and diffusing upset callers, as needed. Strive to meet or exceed call center metrics while providing excellent consistent customer service. Adhere to all company policies and procedures. Requirements Scheduling Center Representative Requirements: High School Diploma or equivalent, college degree preferred. Exceptional customer service, compassion, and active listening. Extremely professional & polite phone voice. Excellent verbal and written communication skills, as well as strong typing skills. Ability to probe callers and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Bilingual with experience in eye care preferred but not required. Salary Description $16-17/hr

NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology. Job Description Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem-solving skills Ability to multitask and be able to diffuse difficult situations Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed. Essential skills and experience · College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry · High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. · Ability to multi-task (talk and type at the same time) and use multiple applications · Excellent interpersonal, verbal, written and listening communication skills · Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer · Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied · Computer literate with the ability to learn customer service software applications · Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers · Flexibility to work specified shift and extended hours as necessary Qualifications High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. Additional Information All your information will be kept confidential according to EEO guidelines.

Reports To Practice Manager To support practice growth by managing incoming phone volume, scheduling appointments, manage incoming referrals and the fax inboxes. * Answer incoming calls and route them to the appropriate department * Schedule both new patient and follow up appointments for both commercial and legal patients. Prior to scheduling, please check the alerts for patients who should not be scheduled. Ensure the visit types, visit statuses, and facilities are correct based upon the type of patient (commercial or legal) the visit type (NP, F/U, post op, etc.), and telehealth or in office visit. * Ensure the patient brings all applicable documentation to the appointment including Med Pay policy limits and accident report for MVA, ID and insurance card for commercial insurance patients. * Ask if patients have imaging disks, and ask them to bring those to their scheduled visit * Manage all incoming referrals for both commercial and legal through the R jellybean (incoming), through the D jellybean in both fax inbox plug in and fax inbox web mode consistently throughout each day. Create the referral and make outbound calls to schedule patient appointments. Forward legal referrals to the case manager for follow up with the assigned attorney and/or case manager. If the patient does not make an appointment after 3 attempts, mark the created referral addressed. * Route all non-referral faxes received in the fax inbox lug in and web mode to the appropriate staff member internally consistently throughout the day * Check voicemail and return calls consistently throughout the day * For FMLA/LOA paperwork received by fax, scan into the patient's chart in the FMLA/Disability folder. Send an action to Kristen, attach the document, time stamp and add a comment letting her know whether payment has been received in advance * Fax treatment notes to either attorney offices or referring physicians on a weekly basis for the previous week visits

Job Description Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues. so you must have good quality internet. You will be developing a personal relationship with our callers so you must have strong people skills. Primary Duties and Responsibilities: • Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services • Consistently gains customer commitment throughout the referral process • Develops and maintains positive relationships with key referral sources • Act as a liaison between service providers and the customer • Draft communications to prospective customers (text) • Accurately refer clients to the appropriate provider organization • Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners Job Qualifications and Requirements: • Fluent in both English and Spanish • A minimum of 2 years' proven sales experience preferred • Preferred experience in customer service, call centers, sales • Experience in developing text and all strategies • Excellent speaking, written, and verbal communication skills. • Ability to establish and develop relationships with leads • Ability to clearly communicate with customers through phone call and email • Results driven - documented success in exceeding goals or objectives. • High School Diploma required • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled • Job Type: part time (full time available after trial period) Schedule: • Monday to Friday • Working Remotely

DescriptionJob Description: As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction. Key Responsibilities Duties and Responsibilities: Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution. Make outbound calls to follow up with clients and provide additional information or solutions as necessary. Document all customer interactions in the company's database to ensure accurate records are maintained. Handle customer complaints and escalate issues to the appropriate department when needed. Provide clear and accurate information about XTalk Prep's services and offerings. Meet individual and team performance targets, including call resolution time and customer satisfaction. Collaborate with team members to improve processes and ensure consistent service delivery. Skills, Knowledge and Expertise Required Skills & Abilities: High school diploma or equivalent; additional education or customer service training is a plus. Prior experience in a call center or customer service role preferred. Strong verbal communication skills with the ability to engage and assist customers effectively. Problem-solving skills and the ability to think quickly in fast-paced situations. Familiarity with CRM software or call center systems is beneficial. Ability to multitask and manage time effectively while meeting performance goals. Positive attitude and a commitment to providing outstanding customer service. Benefits Benefits: 401(k) plan with employer matching. Accidental Death & Dismemberment (AD&D) insurance. Dental insurance coverage. Disability insurance for financial protection. Bonus opportunities for high performance. Opportunities for career growth and professional development. A supportive, team-oriented work environment.

Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit ************************** The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured. Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file. Provides thorough claim documentation for each claim. Create invoice for files worked. Skills & Requirements: Report First Notice of Loss Claims Manage Outbound Calls in a Timely Manner Meet Team/Personal Qualitative and Quantitative Targets Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Ability to multitask, set priorities, and manage time effectively. Knowledge of Microsoft Office i.e., Word, Outlook, Excel. Ability to type a minimum of 40 words per minute. High school degree. Supervisory Responsibilities: N/A Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel. Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: $12.00 per hour Job Specifics: In Office (Conyers, GA) Full-Time (M-F, 8:30 am-5:00 pm) Travel Required: None Why Choose Alacrity?: Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Accruals Paid Holidays Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for all Shifts including nights and weekends. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Sandy Springs, GA As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours