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Call center agent jobs in Auburn, AL - 125 jobs

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  • Customer Experience Representative

    Mountville 4.0company rating

    Call center agent job in LaGrange, GA

    BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance. JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims. ESSENTIAL FUNCTIONS OF THE JOB: Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer. Process customer orders Answer phone or email inquires Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information Post-secondary education or college degree WORK ENVIRONMENT: General office conditions COMPENSATION: Pay commensurate with experience BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.
    $36k-50k yearly est. 60d+ ago
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  • Scheduler/Call Center Representative

    Yadkin Valley Cabinet Co 4.0company rating

    Call center agent job in Montgomery, AL

    Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production. Job Description Core responsibilities include: Answers all incoming calls and dispatch requests Dispatches and assigns service requests Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer's and/or leader's needs: Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will. Sets high personal standards of performance and accepts responsibility and accountability of all actions. Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties. Qualifications Minimum Requirements: Must be able to read, write, comprehend, and communicate the English language. High school diploma or GED required. Six months to one year of previous related experience and delegation skills is desired. Five years working with computers and data entry is required as well as the ability to type 40 wpm. Ability to remain calm in less than calm circumstances. Strong Verbal and Written Communication Skills. Flexibility, versatility, and reliability as a team player. Physical Requirements: Must be able to sit at desk for long periods. May occasionally require walking, bending, or stretching. Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less. The potential for eyestrain exists with long-term exposure to the computer monitor. Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-40k yearly est. 60d+ ago
  • Call Center Agent

    Confident Staff Solutions

    Call center agent job in Columbus, GA

    Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates. Job Overview: We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise. Key Responsibilities: - Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner - Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates - Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints - Maintaining accurate and detailed records of all customer interactions and transactions - Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues - Following company policies and procedures to ensure compliance and maintain customer confidentiality - Meeting and exceeding performance targets and goals set by the company - Continuously developing and improving product knowledge to better assist customers Qualifications: - High school diploma or equivalent - Previous experience in a call center or customer service role preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to multitask and work in a fast-paced environment - Proficient in computer skills and experience using CRM software - Flexibility to work various shifts, including evenings and weekends - Must be legally authorized to work in the United States Perks: - 1099 Contractor - Make your own schedule - Paid Training To get started quickly, click the link below to learn more about our company. Company Overview - Confident Callers
    $22k-31k yearly est. 60d+ ago
  • Call Center Representative - Montgomery, AL (Onsite)

    Gainwelltechnologies

    Call center agent job in Montgomery, AL

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.This position is part of a cross-functional team responsible for handling inbound calls from providers and/or recipients of Alabama Medicaid. Call Center Representatives are responsible for listening to provider and/or recipient needs/issues and providing helpful solutions. This is a very high-volume call center. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed * Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved * Update address information, verify benefit limits, adhere to the client's SLAs, and consistently meet production targets * Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes * Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow * This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk. What we're looking for * Call Center Experience: Minimum of 1 year of experience in a call center environment preferred. * Customer Service: Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients. * Eligibility & Claims Support: Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information. * Problem Resolution: Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing. * Transportation Support: Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity What you should expect in this role * Onsite position in Montgomery, AL * The Provider Assistance Center operates Monday-Friday, 8:00AM-5:00PM CST. * The EMC Helpdesk operates Monday-Friday, 7:00AM-8:00PM CST; Saturdays, 9:00AM-5:00PM CST; and on holidays with the exception of Thanksgiving and Christmas Day. * As part of the application process for this position, you will be required to complete an assessment in order to proceed further. * Video cameras must be used during all interviews, as well as during the initial week of orientation. Employee Benefits & Perks: * Health benefits (medical, dental, and vision) begin on Day 1 of employment. * 401(k) with company match and additional benefits become available within the first few months. * Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell. * Career growth and advancement opportunities are encouraged and supported. * A company-provided computer is supplied for work use. #LI-ONSITE #LI-PP1 #LI-CM1 The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $27.2k-38.9k yearly 12d ago
  • Customer Service Representative

    Greenpoint 4.3company rating

    Call center agent job in Montgomery, AL

    Description About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.Essential Functions Builds strong customer relationships through providing excellent service Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) Addresses customer requests via phone or email (internal & external customers) Performs customer invoicing Collaborates with teammates Performs inventory management within ERP system Works closely with sales, supply, logistics and other GreenPoint Ag teams Ensures consistent adherence to approved credit policy Assists Warehouse Manager with merchandising, inventory management and housekeeping Deliver products when necessary Assist with loading/unloading products Supervisor This job has no supervisory responsibilities. Required Qualifications One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience Experience with agriculture preferred Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities Excellent interpersonal skills necessary for customer relations Strong written and verbal communication skills Dedication to building strong relationships with external and internal customers Creative problem-solving abilities Courageous decision-making abilities Aptitude to effectively prioritize and execute tasks to full completion Ability to meet challenging deadlines while still producing high-quality work Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to communicate with associates and customers Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. BenefitsMedicalDentalVisionLife and AD&DDisability 401K Paid Vacation TimePaid Sick TimePaid Personal Choice Days (2) Paid Community Volunteer TimeEmployee Assistanceand more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at *************************************
    $27k-33k yearly est. Auto-Apply 60d+ ago
  • Veterinary Customer Services Representative

    Auburn University 3.9company rating

    Call center agent job in Auburn, AL

    Details Information Requisition Number S5000P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title Veterinary Customer Services Representative Job Class Code AA79 (A-B) Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary Are you a superb customer service professional with a passion for animals? Do you enjoy helping veterinary patients and clients? Find satisfaction in contributing to a medical team? Look no further! If you're ready to be part of something great, come join our incredible team at AUCVM as we seek a Veterinary Customer Services Representative to perform clerical duties related to veterinary care. This is a 12-hour shift, 6am - 6pm. The shift rotates from 3 days one week to 4 days the next week. Here at the College of Veterinary Medicine, you'll contribute to a veterinary team by compiling a thorough medical record, processing client-owned animals for admission into & discharge from Auburn University Veterinary Teaching Hospitals, and serving as the frontline contact with our clients. Customer service representatives liaison with referring veterinarians, facilitate admission of patients needing emergency medical care and guide clients through the process of deciding which area of the hospital suits their patient's needs. In this position, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient. This position will primarily be focused within the Emergency and Critical Care department in the Bailey Small Animal Teaching Hospital. Learn more about VET MED and take a campus tour here: ***************************** Essential Functions * Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics. * Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival. * Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful. * Communicates frequently with the clinical team regarding patient/client needs and expectations. * Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response. * Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment. * Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients. * Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client. * Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions. * Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office. * Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals. Why Work at Auburn? * Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. * Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. * We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. * Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. * A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications Minimum Qualifications Level I: High school diploma or equivalent. Level II: High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. Substitutions allowed for Experience: Degrees may be accepted in lieu of experience. Minimum Skills, License, and Certifications Minimum Skills and Abilities Minimum Technology Skills Minimum License and Certifications Desired Qualifications Desired Qualifications * Medical office experience * Previous experience in a referral veterinary practice is highly desired * Excellent written and interpersonal communication skills, including public speaking skills; customer service skills; experience with medical software such as an electronic medical record, practice management software, scheduling system, billing system, etc. * Education beyond the high school diploma or equivalent from an accredited institution is desired * Excellent stress management and critical thinking skills Posting Detail Information Salary Range $31,200- $43,520 Job Category Agricultural/Veterinary Medicine Working Hours if Non-Traditional 6am - 6pm with 3 days one week and 4 days the next week. City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 01/14/2026 Closing Date Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings ******************************************* Documents Needed to Apply Required Documents * Resume Optional Documents * Cover Letter * Other * Other Documentation (2) Supplemental Questions Required fields are indicated with an asterisk (*). * * Please tell us how you first heard about this opportunity. (Open Ended Question) * * Please select the answer that best describes your current employment relationship with Auburn University: * Current full-time Auburn or AUM employee within probationary period * Current full-time Auburn or AUM employee outside of probationary period * Current part-time Auburn or AUM employee * Not an Auburn or AUM employee * * Do you have a high school diploma or equivalent? * Yes * No
    $31.2k-43.5k yearly 5d ago
  • Call Center Representative

    116508 Innovation at Work

    Call center agent job in Montgomery, AL

    Job DescriptionDescription: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
    $22k-29k yearly est. 18d ago
  • Call Center Representative

    Eyesouth Partners

    Call center agent job in Montgomery, AL

    Montgomery Eye Physicians are committed and dedicated to serve. We continue to provide state-of-the-art eye care to patients of all ages. Offering a broad range of services from routine eye exams, glasses, contact lens, to no-stich cataract surgery as well as Lasik, corneal transplant and Glaucoma Surgery. We have locations in Central Alabama and the River Region. Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Responsibilities Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $22k-29k yearly est. Auto-Apply 60d+ ago
  • Motivated Customer Service Representative

    Elite Level Marketing 4.0company rating

    Call center agent job in Montgomery, AL

    No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description The Personal Approach: Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client. Qualifications Responsibilities in this program include: • Team Leadership • Customer Acquisition • Building Client Relations • Oversee Campaign Development • Manage Customer Service, Administration, and Sales Personnel Our Company offers: • Competitive Pay Structure • Hands-on Training • Outstanding Growth Opportunities • Travel Opportunities Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
    $24k-31k yearly est. 7h ago
  • Customer Service / Sales Representative

    Rnr Tire Express and Custom Wheels

    Call center agent job in Opelika, AL

    Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. Bilingual is highly desirable. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Related: Rent to own, Aaron's, Rent a Center, Buddy's, Rim Tyme, Rent a wheel, Sales, Customer service, Customer service rep. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates * Bilingual is highly desirable. Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Related: Rent to own, Aaron's, Rent a Center, Buddy's, Rim Tyme, Rent a wheel, Sales, Customer service, Customer service rep. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $24k-32k yearly est. 60d+ ago
  • Customer Service Rep.

    Local Finance 4.1company rating

    Call center agent job in Opelika, AL

    Local Finance strives to create an environment with its customers based on service, privacy, and trust. Recognizing that our customers often utilize our services for smaller, immediate need purchases, we will constantly work to exceed their expectations. Job Description Local Finance, is seeking a Customer Service Representative. The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be: · Making outside sales calls and reporting customer activities to the Branch Manager · Growing the business, bringing customers to the finance office or putting customers in touch with the Branch Manager · Contacting past due customers for credit and collections · Collecting past due payments for current clients for credit and collection purposes Job Responsibilities The Customer Service Representative will assist the Branch Manager with outside sales, credit and collections, customer service, finance, banking, and management functions including: · Assisting in achieving monthly finance loan volume standards by conducting outside sales and soliciting loans over the telephone and at the credit sales counter · Completing training development exercises · Completing daily/weekly progress reports and maintaining daily and weekly standards · Assisting in meeting standards in weekly credit delinquency reduction, finance loan volume, and slow file percentages Job Requirements : The qualified Customer Service Representative is required to be present and prompt on all scheduled workdays while conducting themselves in a professional manner. The ideal Customer Service Representative will have: · Previous finance / credit and collections experience - not required but a plus · Education equivalent to high school diploma minimum · At least one year of experience in outside sales, credit and collections, customer service, finance, banking, credit, and or management · A positive attitude every day, outgoing personality, higher than average energy level Qualifications *** Valid Drivers License Required. *** Bilingual (English & Spanish) a plus. Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-31k yearly est. 7h ago
  • Customer Service Representative I

    ASM Research, An Accenture Federal Services Company

    Call center agent job in Montgomery, AL

    Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 9:30 AM - 6:00 PM EST **Job Responsibilities** + Supports customer to submit and process transactions + Assists customer with identifying and resolving processing issues and website access inquires + Supports inbound calling, outbound calling, email, web chat and outreach to customers + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application + Meet Quality Assurance Requirements and other key performance metrics **Minimum Qualifications** + High School Diploma or GED + 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to successfully adapt and perform during times of high call volume. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong written and verbal communication skills. + Strong listening ability to interpret and clarify information being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working relationship and rapport with customers. + Keen attention to detail and accuracy. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $17.75 - $17.75 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $24k-32k yearly est. 3d ago
  • Customer Service Representative

    Mavryn Marketing Inc.

    Call center agent job in Montgomery, AL

    Job Description We are looking for a full-time Customer Service Representative to join our growing team! The primary responsibility of this entry-level role is to meet with potential customers to expand company outreach. The CSR will provide thorough information regarding products and services to ensure ongoing business relationships. The ideal candidate will strive to enhance the customer experience and promote brand loyalty. Responsibilities: Act as the initial point of contact; meet with customers in assigned territories. Respond to potential customers with inquiries about products and services, as well as other customer service-related inquiries. Collaborate with our internal sales team to identify sales opportunities for both new and existing accounts. Engage in internal training programs to enhance your knowledge of new and existing product offerings. The ideal candidate will have: High school diploma or equivalent; some college is preferred. 1+ years of experience in a Customer Service, Marketing, or similar customer-facing role is PLUS. Excellent communication skills, both verbal and written. Positive attitude and team player mindset. Company Culture: Company funded travel opportunities. Training in sales, marketing, and business. Full paid, comprehensive training. Merit-based promotions. If you're up for a challenge and looking to grow, APPLY TODAY!
    $24k-32k yearly est. 14d ago
  • Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred)

    Milliken 4.9company rating

    Call center agent job in LaGrange, GA

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn. Position Overview: The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday - Friday, 9:00 am - 6:00 pm. Job Responsibilities: * Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements. * Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery. * Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates. * Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies. * Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. * Participate in special projects and perform additional duties as required. Qualifications - Required: * High School diploma or GED * Computer experience with MS Word, MS Excel, Internet Explorer and Outlook Qualifications - Preferred: * General office experience is preferred with exposure in a customer service environment. * Call center experience is a plus. * SAP experience is a plus. * Bilingual, Spanish-speaking, strongly preferred The successful candidate will have strengths in the following: * Positive attitude and proper phone etiquette. * Prioritize work and effectively manage one's time. * Highly effective communication and telephone skills. * Be able to apply new-job related knowledge to practical use. * Able to adapt to a changing environment. * Customer focused and able to build customer loyalty. * Maintain professionalism in stressful situations. * Proactive and willingness to take action when appropriate. * Strong organizational skills and demonstrate high attention to detail. * Excellent team interaction skills for working in small work groups. * Initiative and self-motivation. * Problem solving / Quick decision making. Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law. To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact ******************************.
    $25k-32k yearly est. 28d ago
  • Customer Service Rep(05810) - 1709 Broad Avenue

    Domino's Franchise

    Call center agent job in Lanett, AL

    You got game? You got spring in your step? You want the best job in the world? Even if you just need a second job for some extra cash, you've found the right place. As a Customer Service Rep, you will have: Weekly Pay Flexible Schedule Referral Bonus Pick up shifts at multiple locations to earn more Employee Discounts Employee Assistance Program Free access to board-certified physicians 30 days of employment Ability to grow into management positions Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! Operating the cash register and collecting payment from customers. Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. Maintain a professional appearance to be in compliance within the Domino's Pizza Image Standards. Other duties as assigned. What are we looking for? The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative: Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude! You have to be at least 16 years old. Additional Information All your information will be kept confidential according to EEO guidelines.
    $24k-32k yearly est. 9d ago
  • Scheduler/Call Center Representative

    Yadkin Valley Cabinet Co 4.0company rating

    Call center agent job in Montgomery, AL

    Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production. Job Description Core responsibilities include: Answers all incoming calls and dispatch requests Dispatches and assigns service requests Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer's and/or leader's needs: Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will. Sets high personal standards of performance and accepts responsibility and accountability of all actions. Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties. Qualifications Minimum Requirements: Must be able to read, write, comprehend, and communicate the English language. High school diploma or GED required. Six months to one year of previous related experience and delegation skills is desired. Five years working with computers and data entry is required as well as the ability to type 40 wpm. Ability to remain calm in less than calm circumstances. Strong Verbal and Written Communication Skills. Flexibility, versatility, and reliability as a team player. Physical Requirements: Must be able to sit at desk for long periods. May occasionally require walking, bending, or stretching. Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less. The potential for eyestrain exists with long-term exposure to the computer monitor. Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-40k yearly est. 7h ago
  • Customer Service Representative

    Greenpoint Ag 4.3company rating

    Call center agent job in Montgomery, AL

    GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors. Essential Functions * Builds strong customer relationships through providing excellent service * Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) * Addresses customer requests via phone or email (internal & external customers) * Performs customer invoicing * Collaborates with teammates * Performs inventory management within ERP system * Works closely with sales, supply, logistics and other GreenPoint Ag teams * Ensures consistent adherence to approved credit policy * Assists Warehouse Manager with merchandising, inventory management and housekeeping * Deliver products when necessary * Assist with loading/unloading products Supervisor * This job has no supervisory responsibilities. Required Qualifications * One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience * Experience with agriculture preferred * Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities * Excellent interpersonal skills necessary for customer relations * Strong written and verbal communication skills * Dedication to building strong relationships with external and internal customers * Creative problem-solving abilities * Courageous decision-making abilities * Aptitude to effectively prioritize and execute tasks to full completion * Ability to meet challenging deadlines while still producing high-quality work * Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) * Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn * Ability to work varied hours/days, including nights, weekends, and holidays as needed * Ability to communicate with associates and customers * Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. Benefits Medical Dental Vision Life and AD&D Disability 401K Paid Vacation Time Paid Sick Time Paid Personal Choice Days (2) Paid Community Volunteer Time Employee Assistance and more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in "@greenpointag.com." If you have questions about any of our open positions, please visit our careers website at *************************************
    $27k-33k yearly est. 60d+ ago
  • TES Veterinary Customer Service Rep (all shifts)

    Auburn University 3.9company rating

    Call center agent job in Auburn, AL

    Details Information Requisition Number TES3113P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title TES Veterinary Customer Service Rep (all shifts) Estimated Hours Per Week 20-40 Anticipated Length of Assignment 1 year Job Summary This is a pooled posting. This posting will remain open for an extended period of time and selected applicants will be contacted as future staffing needs arise. We have openings for day shift and night shift positions. Day shift will be scheduled between the hours of 6am - 6pm, Mon - Fri. Overnight shifts will be between 6pm - 6am, Mon - Fri. Some weekends and occasional holidays will be necessary. Total hours per week and shift details will be discussed at interview and upon hire. Flexibility is necessary. The College of Veterinary Medicine is hiring TES Veterinary Customer Service Representatives. This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals. Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: * Assistance in the place of a regular employee who is absent for a specified period of time * Additional assistance during periods of abnormal or peak workloads * Assistance with special projects * Seasonal work * Emergencies If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. AU student employees are not eligible for TES. Essential Functions * Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics. * Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival. * Communicates frequently with the clinical team regarding patient/client needs and expectations. * Receives and screens telephone calls. * Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes. * Determines appropriate course of action, referral, or response. * Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients. * Discharges clients in a timely and appropriate manner. * Addresses any past accounts or financial follow-ups. * Confirms client does not have any further clinical questions. * Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed. * Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals. Why Work at Auburn? * Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. * Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. * We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. * Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. * A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications High school diploma or equivalent Expectations: Medical Office Experience Desired Qualifications * Experience in a referral veterinary practice is highly desired. * Excellent written and interpersonal communication skills, including public speaking skills and customer service skills * Experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc. * Education beyond the high school diploma or equivalent from an accredited institution is desired. * The successful candidate will possess excellent stress management and critical thinking skills. Posting Detail Information Salary Range $15.00 - $16.00/hour based on experience (shift differentials provided for overnight shifts) Work Hours Day shift is between 6am - 6pm, Mon - Fri. Overnight shift is between 6pm - 6am, Mon - Fri. Some weekends and holidays will be necessary. Total hours per week and shift details will be discussed at interview. City position is located in: Auburn State position is located: Alabama Posting Date 11/07/2025 Closing Date Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings ******************************************* Documents Needed to Apply Required Documents Optional Documents * Resume * Cover Letter * Other * Other Documentation * Other Documentation (2) Supplemental Questions Required fields are indicated with an asterisk (*). * * Please tell us how you first heard about this opportunity. (Open Ended Question) * * Do you have a high school diploma or equivalent? * Yes * No
    $15-16 hourly 60d+ ago
  • Call Center Rep 3:00pm-11pm Part Time

    116508 Innovation at Work

    Call center agent job in Montgomery, AL

    Job DescriptionDescription: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
    $22k-29k yearly est. 8d ago
  • Customer Service Rep - INSIDE SALES!

    Elite Level Marketing 4.0company rating

    Call center agent job in Montgomery, AL

    No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description Elite Level Marketing is seeking a Customer Service and Sales Representative to join our team! Our ideal candidate is a person who is flexible, adaptable, and trainable. A person looking for a long term career and wants to get their foot in the door with a company to grow. You will resolve customer questions and offer solutions to drive company revenue. We are hiring this week, so apply now for immediate review and possible interview. Looking For: Competitive nature Student mentality Leadership potential Gain business experience Willingness to start at an entry level position and move up Qualifications Responsibilities: Present and sell company products and services to new and existing customers Prospect and contact potential customers Reach agreed upon sales targets by the deadline Resolve customer inquiries and complaints Set follow-up appointments to keep customers aware of latest developments Create sales material to present to customers Qualifications: High school diploma/ GED Competitive and sports minded Ability to build rapport with clients Strong negotiation skills Deadline and detail oriented Friendly, outgoing with good communication skills Professional demeanor, organized, hard working Why Work For Us: Industry training with leadership Upward mobility is merit based, not on seniority Family environment and encouraging culture Genuine care for employees within our company Travel Opportunities Weekly paychecks (hourly pay + commissions) Generous bonus program Schedule flexibility (great for college students!) Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
    $24k-31k yearly est. 7h ago

Learn more about call center agent jobs

How much does a call center agent earn in Auburn, AL?

The average call center agent in Auburn, AL earns between $17,000 and $33,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Auburn, AL

$24,000
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