Call center agent jobs in Bothell, WA

Job Description Must be fluent in Mandarin and English Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand. What You'll Do Welcome and assist passengers through check-in, boarding, and arrival processes Accurately review travel documents and issue boarding passes Offer bilingual assistance to travelers with questions or concerns Communicate clearly with passengers, coworkers, and airline staff Help maintain a smooth flow of operations in the terminal Ensure compliance with airline procedures and safety standards Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What You Bring Fluency in Mandarin and English (required) Strong interpersonal and communication skills Computer skills with accurate data entry Ability to stay calm and effective in a busy airport environment Physical ability to be on your feet and move throughout the shift Legal authorization to work in the U.S. Must pass a background check and drug test Schedule Must be available weekends and holidays Schedule Part-Time Must be available weekends and holidays Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am Benefits Hourly Rate: $ 21.00 Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus

Job Description Compensation Range: $18.00-$20.00 / Hour Schedule: Saturday & Sunday 5:30am - 2:00pm About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows: Accountability Take ownership of customer inquiries and issues, ensuring prompt and effective resolution. Keep accurate records of customer interactions and follow-up actions. Adhere to call center policies, procedures, and quality standards. Participate in ongoing training and development programs to improve skills and knowledge. Family Promote teamwork, cooperation, and mutual respect among call center staff. Collaborate with team members and supervisors to share insights, best practices, and customer feedback. Work together to achieve team and individual performance targets. Celebrate achievements and milestones together as a team. Exceptional Ace Service Strive to deliver exceptional service experiences to customers on every call. Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information. Maintain a high level of parking knowledge to effectively assist customers. Understand and address customer needs and concerns with empathy and professionalism. Continuously seek ways to improve service quality and exceed customer expectations. Communication Communicate with customers in a clear, empathetic, and professional manner. Collaborate with colleagues and supervisors to share insights and best practices. Escalate complex issues to appropriate departments when necessary and follow up on resolutions. Provide feedback on customer trends and issues to improve service. Profitability Record and maintain detailed and accurate customer information and interactions in the CRM system. Identify opportunities to maximize revenue through customer retention. Contribute to cost-effective operations by optimizing call handling processes. Utilize resources efficiently to ensure profitability. About YOU: The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service. Your Qualifications: High school diploma or equivalent; some college education preferred. Previous customer service or call center experience is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to handle high call volumes and stressful situations with patience and professionalism. Proficiency in using CRM software and call center technology. What We Can Offer You for All Your Hard Work: Vacation/Sick for full-time and part-time employees Holiday full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $23.50 . YOUR ROLE AT SIXT You ensure a seamless rental experience by verifying customer documents, checking the validity of driver's licenses, and requesting additional documentation when needed d You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Description Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us. We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands. Compensation • $42,000 base salary + significant commission • Top performers regularly earn $60,000-$80,000+ annually • Rapid advancement opportunities for strong performers What You'll Do • Make and receive calls with homeowners to schedule in-home design consultations • Confirm and follow up on appointment leads generated from marketing campaigns • Coordinate schedules with the sales team and keep calendars organized • Provide excellent customer service and handle objections with confidence • Hit (and exceed) weekly and monthly appointment goals What We're Looking For • Strong communication skills - clear, friendly, and persuasive • Comfortable working evenings and weekends • Confident with technology and CRM tools • Team players with a competitive streak and a drive to win • Prior call center, sales, or customer service experience preferred Why Work With Us • Uncapped earning potential • Growth opportunities with a rapidly expanding company • Supportive team culture and hands-on training • Real opportunity to turn effort into income and advancement Limited positions available - apply now and build a career, not just a job. Powered by JazzHR EPnmLfPKge

Workforce Classification: On-site Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic. We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions. The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. This role will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane) or Spokane Valley. What you'll do: * Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries. * Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience. * Achieve daily inbound call goals aligned with call volume demands. * Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences. * Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required. * Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements. * Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations. * Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference. * Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed. * Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies. * Assist in developing improved communication processes to streamline patient services. What you'll bring: * High school diploma or equivalent. * One year of customer service experience in a call center, medical office setting, or equivalent experience. * Proficiency in Microsoft Office Suite. * Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology. * Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software. * Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment. * Associate's degree in healthcare administration, customer service, or a related field. (Preferred) * Two years of experience in a medical call center or similar environment. (Preferred) * Knowledge of medical terminology and healthcare insurance processes. (Preferred) * Experience using EPIC. (Preferred) Working Environment * Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas. * The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments. * This role requires the ability to navigate within clinical or administrative areas of a healthcare organization. Physical Requirements The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: * This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer. * Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items. * This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone. * Manual dexterity for data entry and use of office equipment. Vaccine Requirement: Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines. Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (****************************) if you are requesting an accommodation to participate in the application process. What we offer: * Paid Time Off & Paid Holidays * Medical/Vision/Dental Insurance * Personal Funding Accounts (HSA, FSA, DCA) * 401K * Basic Life Insurance * Disability-Short Term and Long-Term * Supplemental Life and ADD&D * Tuition Reimbursement for qualifying programs * Employee Assistance The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. National Plus Salary Range: $46,100.00 - $69,200.00 * National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

Job Description As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs. Scheduled: Monday - Friday 8:00 am - 5:00 pm Starting pay: $21.68 per hour How you will serve Answer the Mission Central Intake hotline in a compassionate and professional manner. Provide an average of four services to each caller: Assess participant needs. Provide supportive advocacy. Start intake into program if applicable. Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible. Return voicemail and emails from clients and community partners. Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available. Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process. Work with Mission Relationship Manager to provide comprehensive information and referral services. Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress. Other tasks and projects assigned. Participate in organizational meetings, training, and initiatives as required. Perform other duties assigned to support the Mission's success. How you qualify Acknowledge and sign the Mission's Statement of Faith (see below). High School Diploma or equivalent required. 1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred. Experience working with a complex or multi-line phone system required. Experience working with a client tracking system Clarity or similar CRM preferred. Proficient with Microsoft Office Suite (Outlook, Excel & Word) The ability to speak multiple languages is highly preferred. Knowledge of homeless services is a plus. How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits All regular full-time employees, you are eligible to participate in our generous benefits package: Medical / Dental / Vision Long Term Disability - 100% company paid Basic Life Plan - 100% company paid Voluntary Products EAP and 24/7 Virtual Mental Health - 100% company paid 4 weeks of paid vacation (prorated based on hire date) 11 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday Retirement benefits w/ company match Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. Statement of Faith We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21) We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2 We believe in the deity and humanity of our Lord Jesus Christ: His virgin birth (Luke 1:35, John 1:1-2, John 1:14) His sinless life (Phil. 2:5-11) His miracles (Matt. 4:23) His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2) His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5) His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24) His future return in power and glory (1 Thess. 4:16-18) We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17) We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23) We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15) We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) Mission Statement To bring the love of Jesus and hope for a new life to our homeless neighbors. Vision Statement To see every homeless neighbor - beloved, redeemed, restored. Pre-Employment This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

(Internal Candidates Only - Job Description not to be shared externally) Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is looking a Senior Escalated Fraud Customer Support Agent to be part of the team. The Senior Escalated Fraud Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. In addition to Fraud agent responsibilities, the Senior Escalated Fraud Customer Support Agent will play a critical role in training Fraud agents and provide ongoing coaching on Fraud reports and tickets. The Senior Escalated Fraud Customer Support Agent will also be in direct contact with our client to facilitate communications regarding trending issues and process changes. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to Fraud tickets within the established SLA and performance guidelines Respond to Fraud tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution Assist customers with purchase and refund issues, subscriptions, payment processing issues, licensing, fraud, chargebacks Investigate and lock accounts for fraud Identify trends and inaccuracies within the Steam store and forward to the client Multitask between multiple tools and systems and apply information and knowledge to customer situations Assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Effectively collaborates with the client to work through the troubleshooting process, ensuring customer problem resolution Monitor client facing tools (Matter Most) and keep up with client updates and directives Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting 1+ years of experience within the Fraud team, and fully trained on all Fraud reports is required 6+ months of experience in the Billing queue and exhibit a thorough understanding of the Billing queue through ticket work Written and verbal fluency in English language required Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Must be meeting performance expectations of the current role Proficient with Microsoft Office Suite or related software Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability and interest in conducting research on unlawful activity and utilizing resources to resolve customer inquiries Ability to shift approach between very different ticket styles. Use LOB expertise to pivot and align response based on the type of ticket (customer v/s fraud). Exercise judgment around very sensitive decisions that can set precedent and potentially face public scrutiny Expertly build narratives around fraud trends to help identify and protect client and customer assets Strong analytical skills, excellent pattern recognition, and comfort with large data sets Familiarity with online video game marketplaces and online gaming Understanding of gaming culture, especially games with economies (MMOs for example) and auxiliary websites (such as those created by gold farmers and other scams) Excellent interpersonal, organizational and relationship building skills Able to perform with little or ambiguous guidance Able to prioritize tasks and manage multiple priorities simultaneously Able to de-escalate customer complaints Must be able to work in a fluid, multi-cultural, close-working, diverse environment Proven track record of successful and professional communication to key business stakeholders Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Essential Functions: Availability: Must be willing to work the 4x10 hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. Specific work shifts may be subject to change based on business needs. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($24.00 - $27.25). The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

We are seeking a motivated Call Center Representative / Appointment Setter to join our growing team. In this role, you will support our sales professionals by reaching out to prospective clients via phone and email, helping them stay on track with their monthly meeting goals. Your primary responsibility will be to connect with potential clients, determine their interest in our products and services, and schedule appointments with our Sales Representatives. Key Responsibilities: Make outbound calls to prospective clients using provided call lists. Answer inbound calls and respond promptly to prospective client inquiries. Keep accurate and detailed call logs, including attempts and outcomes. Follow up with prospects who could not be reached initially. Provide prospective clients with essential information about our products and services. Schedule one-on-one or group consultations between clients and Sales Representatives. Address basic questions and concerns to build interest and trust. Requirements & Skills: Strong verbal, written, and interpersonal communication skills. Excellent listening skills with high attention to detail. Professional phone etiquette and a courteous, confident demeanor. Persuasive, results-driven, and able to handle rejection professionally. Ability to learn and retain knowledge of products and services quickly. Reliable telephone line with nationwide calling and a stable Wi-Fi connection. Education & Experience: High school diploma or equivalent (required). Prior experience in customer service, telemarketing, or sales support (preferred). Proficiency in relevant computer applications. Strong knowledge of customer service principles and best practices.

If you are looking for a part-time job or to start a career with the largest car wash company in Washington State, Brown Bear Car Wash could be the Beary Best place for you. We seek customer service representatives for our car wash location at 22121 SE 56th St in Issaquah. We will have full and part-time positions available. The starting rate is $21 and you must be 16 years or older to apply. If you have what it takes to be on the Beary Best team in the state, apply to join our team today! CStore - Wednesday through Friday 5:30 am to 2:00 pm Carwash - Monday through Friday 7:30 am to 3:30 pm Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people. We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details. *Eligible after 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.

As a Customer Success Rep 1 at CharacterStrong, you will play a critical role in ensuring our customers achieve meaningful impact and lasting value from our solutions. Embedded within our Small Accounts Team, you'll be part of a collaborative, team-based model responsible for supporting a large portfolio of customers. Your primary focus will be to drive retention through proactive renewal outreach and delivering impactful, scalable customer experiences that empower our customers to thrive. CharacterStrong's Background & Mission CharacterStrong, a FullBloom Company, is a fast-paced, tech education company that makes PreK-12 digital, social-emotional learning curricula and offers professional learning opportunities to support schools with implementation. There's currently a team of more than 90 full-time employees and over 30 contractors and interns collaborating to bring this work to life. Our mission is to create a more loving world by equipping educators with tools to teach the critical social, emotional, and character skills necessary to foster a more empathetic, connected, and generous world. In less than 10 years, our aim is to have reached 50 million students and over 2 million educators. We were ranked by INC. as the 449th fastest-growing private company in the country. At CharacterStrong, you will have the opportunity to positively impact education, both in the United States and internationally. CharacterStrong employees offer their innovation, dedication to excellence, and compassion to help produce transformational curricula and professional learning for educators. CharacterStrong's Company Values & Norms We Produce Excellence - Producing timely, quality results and consistently asking the question, “How can we make this 1% better?” We Take Full Ownership - Taking initiative to drive work forward, demonstrating responsibility when things do not go according to plan, and being proactive in closing identified gaps. We Practice Kindness - Exercising inclusion, care, and empathy with others, balancing honesty with compassion, and cultivating the well-being of self and others. We Problem-Solve - Identifying issues, analyzing for understanding, and taking action to implement the best possible solution. Customer Success Rep 1 Responsibilities Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements. Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings. Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates. Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams. Consult on how to increase adoption and improve customer ROI. Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes. Identify Upsells: Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals. Prepare and Facilitate Customer Meetings: Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions). Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty. Required Qualifications Minimum 1-year experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services Ability to think on your feet and quickly grasp new concepts Strong communication and interpersonal skills, with the ability to build rapport and trust with customers Self-starter who is comfortable working independently Extremely organized and consistent with strong attention to detail. Produces timely, quality results and consistently asks the question, “How can I make this 1% better?” EdTech (K-12) preferred Efficient with CRM's, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred Other Duties: Performs other duties as assigned. Salary & Benefits Starting salary range $65,000 - $75,000 commensurate with experience Employees are eligible to earn up to $25,000 annually by achieving retention-based performance metrics. Laptop computer and other needed equipment Education & Tuition Reimbursement up to $1,000 annually 401k Savings Plan with employer contribution Medical, Dental, & Vision Insurance Life, AD&D, and Disability Insurance Employee Assistance Program, Mental Health Support, and Well-Being Programs 3 weeks Company-Paid Parental Leave Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays Visit CharacterStrong.com to learn more about us.

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

Job DescriptionDescription: bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc. Responsibilities include: Customer / Seller Advocate in the Auction Service Center in support of Customer Success Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc. Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses Assist with sales analysis/reports Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations Assist with appraisal and valuation process: pictures, specifications, data entry, etc. Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc Other duties as assigned in response to the sales team and to create repeat business. Requirements: Qualifications Include: 2+ years of experience in a B2B customer service role 1+ years of experience reviewing customer contracts Intermediate experience with Microsoft Office Suite and GSuite CRM experience- Salesforce preferred Sales support experience Collaborative, solution-based attitude Bidadoo is an equal opportunity employer.

Compensation Range: $18.00-$20.00 / Hour Schedule: Saturday & Sunday 5:30am - 2:00pm About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows: Accountability Take ownership of customer inquiries and issues, ensuring prompt and effective resolution. Keep accurate records of customer interactions and follow-up actions. Adhere to call center policies, procedures, and quality standards. Participate in ongoing training and development programs to improve skills and knowledge. Family Promote teamwork, cooperation, and mutual respect among call center staff. Collaborate with team members and supervisors to share insights, best practices, and customer feedback. Work together to achieve team and individual performance targets. Celebrate achievements and milestones together as a team. Exceptional Ace Service Strive to deliver exceptional service experiences to customers on every call. Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information. Maintain a high level of parking knowledge to effectively assist customers. Understand and address customer needs and concerns with empathy and professionalism. Continuously seek ways to improve service quality and exceed customer expectations. Communication Communicate with customers in a clear, empathetic, and professional manner. Collaborate with colleagues and supervisors to share insights and best practices. Escalate complex issues to appropriate departments when necessary and follow up on resolutions. Provide feedback on customer trends and issues to improve service. Profitability Record and maintain detailed and accurate customer information and interactions in the CRM system. Identify opportunities to maximize revenue through customer retention. Contribute to cost-effective operations by optimizing call handling processes. Utilize resources efficiently to ensure profitability. About YOU: The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service. Your Qualifications: High school diploma or equivalent; some college education preferred. Previous customer service or call center experience is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to handle high call volumes and stressful situations with patience and professionalism. Proficiency in using CRM software and call center technology. What We Can Offer You for All Your Hard Work: Vacation/Sick for full-time and part-time employees Holiday full-time and part-time employees Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.

Job Description Legendary Doughnuts in , Lakeland hills is looking for one decorator/ customer service to join our team. We are located 1401 lake tapps pkwy e , auburn Our ideal candidate is attentive, motivated, and a people pleaser. Wage approximately $23.50 per hour (base pay + tips). Insurance benefits available for employees working 30 or more hours per week.er week with shifts ranging between the hours of 4:00am - 7:00pm. Must be available weekends. This is a part time position approx 25-30 hrs a week, additional avail up to full time depending on availability and performance This individual is expected to: -Have a positive attitude -Maintain regular and punctual attendance -Exhibit a high level of knowledge about our products -Take customer orders and handle them professionally -Use a 'guest first' decision making process in prioritizing duties -Demonstrate excellent customer service skills -Prepare various specialty drinks -Display and serve doughnuts as well as prepare and serve doughnuts sandwiches -Partake in various cleaning and production type tasks -Obtain a Food Handlers Card and follow all food safety guidelines -Decorate doughnuts as needed as well as fill special requests -Prepares shop for the following day -Complete various tasks as assigned -Fill Doordash orders as they come in Job Type: Part-time Pay: $16.66 starting - $23.50 (includes tips) Schedule: Holidays Weekend availability Location:1401 Lake Tapps pkwy se, Auburn By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu. Essential Functions: Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.

What you'll do Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. Depending on airport location this position may work in various weather conditions. Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Job Description Join a team that cares about our customers and you! Soutsakhone & Oudom Insurance Agency in PUYALLUP, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Agent. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Evenings Off Career Growth Opportunities Flexible Schedule Hands on Training Responsibilities Process and manage policy change requests with accuracy and efficiency, ensuring all client updates are handled promptly in compliance with underwriting and carrier guidelines. Complete Evidence of Insurance (EOI) requests and documentation with precision, maintaining timely and professional communication with clients, mortgagees, and other third parties. Demonstrate a thorough understanding of underwriting, rating methodologies, and compliance regulations, ensuring all activities align with company policies and state/federal insurance laws. Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs. Conduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities. Serve as a trusted advisor, educating clients on available products, coverage options, and risk management strategies tailored to their personal or commercial needs. Collaborate with internal teams and insurance carriers to streamline processes, troubleshoot policy issues, and provide seamless customer experiences from quote to claim. Requirements Eager to Learn and Grow: Demonstrates a genuine willingness to develop professionally, with an intuitive, resourceful mindset and a coachable attitude that welcomes feedback and guidance. Positive and Energetic Attitude: Approaches each day with enthusiasm, optimism, and a can-do spirit, creating a motivating and supportive environment for both clients and team members. Highly Self-Motivated: A proactive self-starter with a strong sense of urgency and the ability to take initiative without constant direction. Excellent Communication Skills: Strong interpersonal abilities with clear, professional verbal and written communication; able to build rapport quickly and convey information effectively. Professional Phone Etiquette: Comfortable handling both inbound and outbound calls with courtesy, clarity, and professionalism, maintaining the highest standards in every interaction. Customer-Focused Mindset: Committed to delivering exceptional service by understanding client needs, offering personalized solutions, and ensuring a positive experience at every touchpoint. Effective Problem-Solving Abilities: Able to assess situations quickly, identify potential solutions, and take appropriate action to resolve client concerns confidently and efficiently. Open to Entry-Level Candidates: No prior insurance experience required, only a strong desire to learn and grow within a supportive, fast-paced environment.

Compensation Range: $18.00-$20.00 / Hour Schedule: Saturday & Sunday 5:30am - 2:00pm About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone. Your primary focus will be providing exceptional customer service, answering inquiries, and resolving issues promptly. You'll work as part of a dynamic team, and your ability to communicate effectively and efficiently is essential. The position is in-person with a schedule of Sat/Sun 10:00 am - 6:00 pm. Other duties and responsibilities are embodied in our Company's core values as follows: Accountability * Take ownership of customer inquiries and issues, ensuring prompt and effective resolution. * Keep accurate records of customer interactions and follow-up actions. * Adhere to call center policies, procedures, and quality standards. * Participate in ongoing training and development programs to improve skills and knowledge. Family * Promote teamwork, cooperation, and mutual respect among call center staff. * Collaborate with team members and supervisors to share insights, best practices, and customer feedback. * Work together to achieve team and individual performance targets. * Celebrate achievements and milestones together as a team. Exceptional Ace Service * Strive to deliver exceptional service experiences to customers on every call. * Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing product or service information. * Maintain a high level of parking knowledge to effectively assist customers. * Understand and address customer needs and concerns with empathy and professionalism. * Continuously seek ways to improve service quality and exceed customer expectations. Communication * Communicate with customers in a clear, empathetic, and professional manner. * Collaborate with colleagues and supervisors to share insights and best practices. * Escalate complex issues to appropriate departments when necessary and follow up on resolutions. * Provide feedback on customer trends and issues to improve service. Profitability * Record and maintain detailed and accurate customer information and interactions in the CRM system. * Identify opportunities to maximize revenue through customer retention. * Contribute to cost-effective operations by optimizing call handling processes. * Utilize resources efficiently to ensure profitability. About YOU: The ideal candidate is a great communicator, has excellent phone etiquette, and is dedicated to delivering top-notch customer service. Your Qualifications: * High school diploma or equivalent; some college education preferred. * Previous customer service or call center experience is a plus. * Excellent communication and interpersonal skills. * Strong problem-solving abilities. * Ability to handle high call volumes and stressful situations with patience and professionalism. * Proficiency in using CRM software and call center technology. What We Can Offer You for All Your Hard Work: * Vacation/Sick for full-time and part-time employees * Holiday full-time and part-time employees * Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.