Call center agent jobs in Buffalo Grove, IL

Job Summary/Overview: Under the guidance of the Clinical Operations Manager, the Patient Service Representative is a part of the patient's care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation. We are hiring for both full-time and part-time postions. As the first point of customer contact, the goal of the Patient Service Representative is to provide exceptional customer service to patients. Patient Service Representatives must demonstrate effective communication; knowledge of policies, procedures and guidelines; and the ability to collect information from various sources (including patients and their families). Additionally, as a part of the patient's care team, the Patient Service Representative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions. Minimal Qualifications, Experience & Skills * High School diploma or equivalent * Experience working in a clinical setting * Knowledge of multi-line telephone system * Call Center experience preferred * Bilingual Preferred * Knowledge of Electronic Practice Management (EPM) and Electronic * Health Records (EHR) systems preferred * May require travel to support clinic coverage needs at all CCHC locations * Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption. Responsibilities: * Provide initial customer service to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco) * Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations * Uses payer resources and websites to explore and assess patient eligibility * Ensures correct insurance information is collected at the time of scheduling. * Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients * Responsible for collecting income information for un-insured patients at the time of scheduling * Responsible for routing incoming calls and/or messages to the appropriate staff member(s) * Screens and informs patients and clinical staff of CCHC's policies and procedures regarding method of payment sources for services rendered * Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services * Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges * Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns * Serves as a backup Patient Access Representative (PAR) as needed * Performs other related duties as assigned Employee Benefits offered to Fulltime Staff * Blue Cross Blue Shield Medical Insurance * Blue Cross Blue Shield Dental and Vision Insurance * Supplemental Benefits * Life Insurance (Provided by the company)

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Restaurant Call Center Agent (5pm-midnight) Berwyn, IL, 60402 We are seeking highly motivated and customer-oriented individuals to join our team as a Restaurant Call Center Agent. The successful candidate will be responsible for answering incoming calls from customers, taking orders, and providing excellent customer service. At this time, we are looking for candidates available for the late shift. Weekday and weekend nights needed from approximately 5pm-midnight. Responsibilities: Answer incoming calls from customers and take orders Provide excellent customer service Resolve customer complaints and issues Upsell menu items and promotions Enter orders accurately into the system Communicate with restaurant staff to ensure timely and accurate order delivery Follow up with customers to ensure satisfaction Maintain a clean and organized work area Requirements: High school diploma or equivalent Excellent communication and customer service skills Ability to work in a fast-paced environment Strong attention to detail Ability to multitask and prioritize Basic computer skills Flexibility to work evenings and weekends

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

SURESTAFF is immediately hiring a Bilingual Call Center Agent for a company in Harvey, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $19/HR as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 1st Shift (M-F, 8:30am-5:00pm). Bilingual Call Center Agent Duties and Responsibilities: Answer all inbound calls promptly and professionally Transfer calls to appropriate staff, departments and suites Schedule patient appointments accordingly, process cancellations and facilitate appointment reschedules Work to ensure that the department is operating effectively and efficiently Attend staff meetings as announced by management Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations Complete call logs and reports Verify medical insurances for all new patients (if applicable) Other duties as assigned Bilingual Call Center Agent Requirements and Qualifications: Bilingual in English and Spanish High School Diploma or equivalent. Bachelor's degree preferred Min of 2 years experience in a fast paced, high call volume environment - health care a plus Windows based computer skills and telephone experience preferred - Microsoft Office a plus Excellent customer service skills Typing speed of 30-45 wpm Advanced oral, written and interpersonal communication and listening skills About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let's get started today!

SCR Medical Transportation LLC Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: PM shifts only start times at 10am, 11am, 12pm, or 1pm & must be able to work both Saturday and Sunday, additional days to be added for a FT shift. The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position. Essential Job Functions: * Answer reservation calls within three (3) rings. * Provide trip status updates in the form of ETA calls. * Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e. 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less. * Provide support to client's by addressing questions, issues, concerns, regarding registering for the service * Proper handling of Lost and Found Calls. * Communicate to management personnel any issues that impede the efficient operation of the call center. * Actively participate in re-training sessions. * Other Duties as assigned by the Supervisor or Manager. * An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act. Key Performance Indicators: * 95% of all calls answered within 30 secs. * Daily average talk time 90 seconds or less * Ability to follow the department Standard Operating Procedures (i.e. same day trip request) * Attendance * Ability to multi-task * Receive a minimum of 30-34 calls per hour Responsibility Profile: * Provide excellent customer service to all inquiring parties. * Answer all incoming calls and emails with a polite and professional attitude. * Record all inquiries still outstanding after initial communication concludes. * Follow up on outstanding inquiries as soon as applicable. * Route communication to appropriate parties if resolutions are not possible. * Meet quotas and provide reports as necessary. * Perform other duties as assigned. Qualifications * One (1) year work experience. * High School Diploma. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

SCR Medical Transportation LLC Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: PM shifts only start times at 10am, 11am, 12pm, or 1pm & must be able to work both Saturday and Sunday, additional days to be added for a FT shift. The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position. Essential Job Functions: • Answer reservation calls within three (3) rings. • Provide trip status updates in the form of ETA calls. • Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e. 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less. • Provide support to client's by addressing questions, issues, concerns, regarding registering for the service • Proper handling of Lost and Found Calls. • Communicate to management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager. •An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act. Key Performance Indicators: 95% of all calls answered within 30 secs. Daily average talk time 90 seconds or less Ability to follow the department Standard Operating Procedures (i.e. same day trip request) Attendance Ability to multi-task Receive a minimum of 30-34 calls per hour Responsibility Profile: Provide excellent customer service to all inquiring parties. Answer all incoming calls and emails with a polite and professional attitude. Record all inquiries still outstanding after initial communication concludes. Follow up on outstanding inquiries as soon as applicable. Route communication to appropriate parties if resolutions are not possible. Meet quotas and provide reports as necessary. Perform other duties as assigned. Qualifications One (1) year work experience. High School Diploma. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance . Hours: Part time hours Monday and Wednesday 10 am - 6 pm Friday 8 am to 6 pm Saturday 8 am to 4 pm Pay $ 20.00-25.00 Experience: 1 year of medical or hospital call center. 6 months of experience in a call center or customer service role Must be bilingual of Spanish and English Speaking Handling inbound and outbound calls Providing information to patients Assistance with appointment scheduling Strong verbal communication skills. Familiarity with call center systems and healthcare software is beneficial. Must be able to understand medical terminology and healthcare processes Benefits: Medical, Dental, Vision after 90 days 401K after 1 year of employment 2 weeks paid vacation after 1 year of employment 1 week of sick time after 90 days

Job Description Provide consultative service and support to credit union members via telephone. Process financial transactions of simple to moderate complexity on member's accounts, resolve member issues, evaluate and identify the member's financial needs with compassion and care. Build relationships with members in order to provide assigned levels of member service and satisfaction, and targeted referrals to internal business partners that result in deeper relationships. Use de-escalation skills and reliance on technical knowledge of credit union products, policies and regulatory compliance to handle call types that include but not limited to account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers. Essential Responsibilities Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation by leveraging departmental tools by handling call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers Process financial transactions on member's accounts in an efficient and effective manner Review, qualify, open and close deposit accounts and ATM/debit cards Complete money transfers and assist with check withdrawals Decision fee-refunds within defined relationship parameters Act as a member advocate and handle difficult conversations with professionalism and courtesy Resolve member's concerns while ensuring regulatory compliance Build partnerships with management and peers in contributing to a productive team environment Education & Years of Experience Minimum - High School or Equivalent Minimum - 1 Year Banking, Retail, Customer Service or Related Preferred - 1 Year Call Center within a Financial Services Environment Compensation & Benefits: Salary range: $22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Additional Benefits: Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment. Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Join Tricoci University as a Call Center Representative! Tricoci University of Beauty Culture is dedicated to excellence in beauty education, fostering a supportive and innovative environment for students. We are committed to empowering our students with the essential skills and knowledge needed for a successful career in the beauty industry. Position Overview: As a Call Center Representative at Tricoci University, you will be the voice of our institution, assisting prospective and current students with inquiries about our programs, services, and admissions processes. Your role is crucial in providing excellent customer service and enhancing the overall experience for callers. Key Responsibilities: Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services. Provide accurate and detailed information regarding admissions, financial aid, and course offerings. Assist with the scheduling of campus tours and informational sessions for prospective students. Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction. Collaborate with team members and management to meet and exceed customer service metrics. Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner. Stay updated on university programs and policies to provide accurate information to callers. Why Work With Us? Be part of a respected organization that prioritizes student success and satisfaction. Engage in a collaborative and dynamic work environment that values your contributions. Opportunities for professional development and growth within the beauty education field. Flexible scheduling options that promote work-life balance. Enjoy discounts on beauty services and products as a valued employee. Requirements Qualifications: High school diploma or equivalent; relevant coursework in communication or customer service is a plus. Previous experience in a call center or customer service role is preferred. Excellent verbal and written communication skills to interact clearly with callers. Strong organizational skills and ability to handle multiple tasks effectively. Familiarity with CRM software and basic computer skills, including Microsoft Office Suite. A customer-focused attitude and a desire to help others succeed. Willingness to work flexible hours, including evenings and weekends as needed. Benefits Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you! Pay & Benefits: $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience. Health insurance - Blue Cross, Blue Shield 401K with minimum 3% match Free life insurance - 25K Free vision insurance Free dental insurance Paid vacation and holidays Opportunity for advancement! Requirements: Ability and willingness to learn and multi-task Experience and knowledge in Microsoft Excel, Access, and Word Excellent organizational and documentation skills Excellent communication skills both verbal and written Excellent and confident customer support skills and positive disposition Flexibility for On-Call responsibilities Ability to handle high call volume Tasks Include, But Not Limited To : Identify, research, and resolve customer questions Complete call logs and reports Recognize, document, and alert supervisor of trends in customer calls Recommend process improvements Transfer calls correctly to the appropriate staff when necessary Provide customers with basic information regarding the nature of our business "Other duties as required." Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ************ Ext 5010. Covid-19/Coronavirus update: Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.

Full-time Description Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Temp to Perm Role: Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months. Schedule: Full-Time, Monday-Friday regular business hours Paid Training Schedule: Monday-Friday on site 1st week only, rest remote. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation - no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. What you will do: Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans. Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Additional Information: Equipment (computer, headset) provided by the company Must have own internet access RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements What You Need: Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others Salary Description $18.20/hr

Job DescriptionDescription: Hybrid. Only 1 day a month on site after training. Office located in near Wabash and Michigan Avenue. Overview: We are seeking for Full-Time and Part-Time Bilingual Call Center Representative for a healthcare service provider. The ideal candidate is fluent in English and Spanish. They must be able to read a Spanish and English script. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer interactions. Temp to Perm Role: Based on strong performance in this role, you may be offered the opportunity to transition to a permanent position after the first six months. Schedule: Full-Time, Monday-Friday regular business hours Paid Training Schedule: Monday-Friday on site 1st week only, rest remote. Pay: $18.20/hour if bi-lingual in English and Spanish Benefits: Paid Leave Paid Sick Leave Promotional possibilities Good hours of operation - no late nights or overnight Weekends and holidays off Additional benefits available if an employee transfers to a permanent position. What you will do: Answer incoming calls from customers, general public, and providers Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans. Facilitate the fulfillment of caller requests for materials via mail, email, or download Track and document all inquiries using the applicable systems Transfer/refer consumers to appropriate entities according to the established guidelines Escalate calls or issues to the appropriate designated staff for resolution as needed Complete associated tasks according to the established guidelines Meet Quality Assurance (QA) and other key performance metrics Follow all policies, procedures, and protocol when engaging with caller Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems. Additional Information: Equipment (computer, headset) provided by the company Must have own internet access RTR HR and Staffing Services is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 15 years, and helping our employees achieve their career objectives. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements: What You Need: Be fluent in English and Spanish Can read English and Spanish High School diploma or equivalent 1 year of experience in call center environment or 1 year of experience in customer service Highly proficient in the latest version of Microsoft Office 365 Ability to work with multiple screens Typing requirement of a minimum of 25 wpm Comfortable being on camera during work shift Internet speed of at least 20MBPS for remote work Must be able to commute to the South Loop of Chicago when needed Excellent verbal and written communication skills A genuine desire to help others

Job DescriptionDescription We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls, addressing inquiries, resolving issues, and providing information about products and services. This position requires excellent communication skills, patience, and the ability to handle customer concerns professionally and efficiently. Key Responsibilities Answer inbound customer calls in a timely and courteous manner. Resolve customer complaints by identifying problems and providing solutions. Document and update customer information in the database during and after calls. Follow up with customers when necessary to ensure their issues are resolved. Provide customers with accurate and detailed information regarding promotions, products, and services. Escalate complex issues to appropriate departments when necessary. Skills, Knowledge and Expertise High school diploma or equivalent; college degree is a plus. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks. Proficiency in computer skills, including MS Office and CRM software. Strong listening skills and empathy toward customer needs. Benefits Competitive salary and performance-based bonuses. Health, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays. Opportunities for professional development and career growth.

Job DescriptionTemporary Call Center Representative , approximately 1 month long. Answer inbound calls from customers, providing information and assistance in a professional and courteous manner. Resolve customer inquiries, complaints, and requests efficiently while following company policies and procedures. Maintain accurate records of customer interactions and update databases as needed. Collaborate with team members and supervisors to ensure high-quality service and support. Requirements: High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving skills and ability to handle difficult situations calmly. Basic computer skills and familiarity with call center software or CRM systems. Contact InformationTo be considered for this opportunity, please reach out to Trova Advisory Group by sending an email to ********************** with your resume, the position you are applying for, and a brief introduction. When contacting us, please ask for the hiring team to ensure your application is directed to the right person. We look forward to hearing from you! About Trova Advisory GroupTrova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at ***************** Include the nature of your request and your contact information, and we will be happy to assist you.Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

Job DescriptionBenefits: 401(k) Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members. Responsibilities: Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies. Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols. Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time. Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures. Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities. Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch. Assist with the implementation and enforcement of security policies and procedures. Provide clear and concise instructions to security personnel and guide them during critical situations. Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner. Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies. Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary. Address and relay any security related hardware or software issues as needed. Continue to work with vendors or internal support to rectify any issues that arise. Qualifications Required: High-school diploma or GED Successful completion of IAHSS Basic exam within 90 days of hire. Maintain IAHSS Basic certification Current BLS through American Heart Association within 9 months of hire Interpersonal and communication skills necessary to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement and other outside agencies Attention to detail to accurately document incidents and maintain records. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Writing skills necessary to complete reports and paperwork that meets departmental standards. Physical ability to sit for extended periods and operate computer equipment. Willingness to work in shifts, including nights, weekends, and holidays, as physical security operations require 24/7 monitoring. Proficient in the use of Microsoft Office applications and the Internet. Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems. Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor Preferred: Previous experience in a security dispatching role or similar position. Associate/Bachelor's degree Valid driver's license. Valid Firearm Owner's Identification (FOID) card Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at Warrior Insurance Network (WIN), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed QUALIFICATIONS REQUIRED: Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills Preferred: High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus! Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network (WIN) employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $15/hr-$16/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed QUALIFICATIONS REQUIRED: Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills Preferred: High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus! First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $15/hr-$16/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro