Call center agent jobs in East Islip, NY

Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance. The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment. This role is in person - 5 days on site - in Brooklyn, New York.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

TITLE: Call Center Agent LOCATION: Bronx, NY DEPARTMENT: Primary Care REPORTS TO: Assistant Vice President of Clinical Operations FLSA STATUS: Non-Exempt POSITION STATUS: Full-Time (Temporary) 3 - 6 Month assignment SUMMARY OF POSITION: The Call Center Agent will assist in presenting the “Face/Voice” of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical and MH appointments for all PC sites. ESSENTIAL FUNCTIONS: Answer all incoming external and internal calls. Responsible for scheduling appointments for all clinic sites through the electronic health record. Update patient demographics on the electronic health record as needed. Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients. Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed Act as a successful team member by being receptive to feedback and coaching Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. Provide coverage for other departments, i.e., front desk, as directed by manager Performed other duties as needed. The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. Demonstrated ability to establish and maintain excellent customer and employee relations. Demonstrated ability to motivate others and be a team player/leader. Bi-lingual communication (verbal / written), a plus.

HOURS: Monday, Tuesday: 8-4, Wednesday 8-1 Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy. * Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. * Observes telephone flow; offering or requesting assistance as needed. * Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * All other duties as assigned by the manager.

Call Center Agent At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: Call center agents perform various functions in ensuring customers' inquiries are adequately answered to their satisfaction. The responsibilities, tasks, and duties carried out by call center agents are shown in the job description below: Manage all incoming and outgoing calls in the organization Build long-lasting relationships with customers Be informed that NetCost Market keeps a comprehensive record of all calls and/or conversations in the organization's call center data bank Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customers' problems Route calls to the appropriate channel(s) Forward complex issues or complaints to supervisors Work during extended odd hours and/or during holiday periods Obtain, verify and enter client information by answering telephone calls and interviewing clients Determine customer eligibility by comparing client information to requirements Inform clients by explaining procedures, answering questions and providing information Maintain communication equipment by reporting problems Maintain and improve quality results by adhering to standards and guidelines Update job knowledge by studying new product descriptions and participating in educational opportunities Accomplish the company mission by completing related results as needed Provide customer service support for online reviews and reputation management through phone calls and e-mail correspondence Cooperate with other departments in order to work with the company efficiently (stores, GMI, delivery service, etc.) Cooperate and communicate via different channels with drivers regarding deliveries, routes and customer requests Fill in for delivery dispatch position upon necessity Preferred Qualifications: Must possess good communication and listening skills Must have good interpersonal skills to enable an easy flow with customers at all times Must be able to multi-task and manage time properly and effectively Must be able to adapt to different situations and individuals Ability to prioritize in the face of multiple tasks or assignments Ability to work as part of a team if need be Ability to work with little or no supervision Must be self-driven at all times Must have good knowledge of customer relationship or customer service practices Must have good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment Fluency in both Russian and English is required

Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary. -Extensive phone experience and computer literate. Required Skills & Experience: -Two (2) years of experience and Bilingual (facility specific). -Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. -Active listening providing full attention to callers to understand their concerns and needs. -Effective problem-solving to analyze a situation, identify core issue and find effective solution. Preferred Skills & Experience: -N/A Required Education: -High School Diploma or general education degree (GED). Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And its really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks!

Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities: Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller. Schedules appointments for callers with the appropriate physician or provider. Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice Introduces patients to our patient portal and its associated functions. Accurately documents all necessary patient information into the appointment notes. Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient. Retrieves messages from the patient portal and responds to them in a timely manner. Directs phones calls that require assistance from office personnel to appropriate office staff. Performs other related duties as assigned by direct manager or other authorized manager of TVE. Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.

Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Responsibilities/Duties: * Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. * Manage calls from patients requiring medical care and provide / gather information needed. * Take electronic messages and convey information to respective medical care providers. * Screen and transfer calls to the appropriate person/department. * Assign pending documents into a patient's chart within the EMR system. * Other duties as assigned by managers and leads.

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services. Responsibilities: Handle inbound and outbound calls in a professional and friendly manner Assist customers with scheduling service and sales appointments Provide accurate information about dealership services, promotions, and inventory Document all customer interactions in the CRM system Support dealership teams by following up with leads and ensuring excellent customer service Qualifications: Previous call center or customer service experience preferred Excellent communication and problem-solving skills Ability to multitask in a fast-paced environment Computer and data entry skills required Reliable, positive, and team-oriented attitude Benefits Top Rated Medical/Dental Benefits $25,000 Free Life Insurance 401(k) with company match after one year Paid Vacation Fun, energetic environment with lots of employee appreciation events Employee referral program Much more! About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Replies within 24 hours We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And it's really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks! Compensation: $15.00 per hour