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Bilingual Customer Service Specialist (Spanish)- Multi Store
Sherwin-Williams 4.5
Call center agent job in Danvers, MA
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
The individual selected for this role will be expected to work at stores within a 10-mile radius of store # 705664, located at: 151 Endicott Street, Danvers, MA 01923, store # 705452, located at: 900 Broadway, Saugus, MA 01906, and store # 705459, located at: 7 Traders Way, Salem, MA 01970.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
$33k-39k yearly est. Auto-Apply 23h ago
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Customer Service Representative
Renovation Brands 4.0
Call center agent job in Leominster, MA
Reggio Registers @ Renovation Brands
As a Customer Service Representative at Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services.
Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care.
Reggio Register is a premium brand celebrated for its world-class customer service. We're looking for someone who truly enjoys connecting with people and helping them get exactly what they need. In this fast-paced role, you'll manage 30+ calls a day, bringing a positive, solution-focused attitude to every interaction. If you thrive in a busy environment and love turning customer questions into exceptional experiences, this is the role for you!
Location: On-site - Leominster, MA
Reports to: Customer Service Manager
Base Salary: $20.00 per hour
Schedule: Monday - Friday, 8:30am - 5:00pm
What You'll Do:
Phone Calls (Inbound/Outbound):
Answer inbound customer inquiries and make outbound follow-up calls.
Provide exceptional customer service and promptly resolve any issues.
Document and maintain accurate records of customer interactions.
Order Processing:
Accurately process customer orders using the company's order management system.
Track and monitor order status, updating customers on their order progress.
Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery.
Inside Customer Service (with Our Vendors):
Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries.
Build and maintain strong relationships with vendors to ensure smooth operations and mutual satisfaction.
Email Correspondence:
Manage and respond to customer and vendor emails promptly and professionally.
Draft clear and concise email communications.
Follow up on email interactions to ensure all issues are resolved satisfactorily.
Trade Customer Liaison:
Serve as the primary contact for trade customers, ensuring their specific needs are met.
Address trade customer inquiries and provide support related to orders, product information, and account management.
Foster strong relationships with trade customers to promote loyalty and repeat business.
What We're Looking For:
2+ years of comparable customer service experience.
Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and team members clearly and professionally.
Problem-Solving Abilities: Strong analytical skills to identify issues, develop solutions, and implement effective customer service strategies.
Customer-Centric Mindset: Deep commitment to providing exceptional customer service and enhancing the overall customer experience.
Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Technical Proficiency: Familiarity with customer service software, CRM systems, and basic IT skills to streamline operations and improve service efficiency.
Adaptability and Resilience: Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism.
Candidate Experience:
Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.
Artificial Intelligence (AI) Usage:
We recognize that AI tools can be helpful in preparing for the job search process. To ensure a fair and transparent evaluation, we ask that candidates represent their own work and responses throughout our hiring process. While candidates may use AI tools for preparation, all assessments and interviews must reflect their own experience and capabilities.
About Renovation Brands:
Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
Commitment to Diversity:
At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.
As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.
Our Benefits:
At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:
Competitive Base Salary in line with market expectations
Medical, Dental, and Vision plans
401(k) Safe Harbor Plan with 4% employer match dollar for dollar
Paid vacation allocated by position, and numerous paid holidays
Paid Parental Leave
Paid Sick Days (based on applicable state laws)
Employee Discount program across all brands at a price of 10%-20% above cost
Voluntary Life Insurance & Disability Insurance
Voluntary Accident & Critical Illness Insurance
Employee Referral Program w/Monetary Bonus
Discounts through LifeMart
Our Mission:
Empowering our customers to bring their visions to life.
Our Culture & Values:
Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.
Our foundation is supported by five (5) core values that serve as pillars of our culture:
Empower the Customer - This is about their vision, not ours.
Think big. Move fast - We sprint when others stroll.
We're a team first - Period.
Fearlessly Transparent - Robust debate, wholehearted respect, and commitment required.
Do'ers Not Dreamers - We get more done with a match than other companies do with a blowtorch.
Our Brands:
American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter
Visit ************************* & on LinkedIn @ Renovation Brands - LinkedIn
$20 hourly 4d ago
Customer Service and Logistics Specialist
New England Wire Products 4.1
Call center agent job in Leominster, MA
Customer Service Representative (Early-Career / 2+ Years Experience)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service.
We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment.
Role Overview
As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions.
This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment.
Key Responsibilities
Customer & Order Management
Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination
Provide accurate and timely updates on order status, lead times, and product availability
Serve as a primary point of contact for assigned customer accounts
Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach
Customer Communication & Relationship Building
Deliver professional, consistent communication via phone and email
Build familiarity with customer preferences, product usage, and ordering patterns
Proactively follow up to confirm accuracy, satisfaction, and on-time delivery
Escalate complex or time-sensitive issues appropriately while maintaining customer confidence
Cross-Functional Collaboration
Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities
Communicate clearly across departments to support scheduling, prioritization, and problem-solving
Participate in process improvement discussions related to order flow, customer communication, and efficiency
Systems, Documentation & Accuracy
Maintain accurate records in internal systems related to orders, customer communication, and changes
Ensure high attention to detail across pricing, quantities, shipping details, and documentation
Follow established processes while identifying opportunities for improvement
Qualifications
Bachelor's degree required (business, communications, supply chain, or related field preferred)
1-3 years of experience in customer service, account coordination, order management, or a related role
Experience working in manufacturing, distribution, or B2B environments preferred
Strong written and verbal communication skills with a professional demeanor
Highly organized with the ability to manage multiple priorities and deadlines
Comfortable using Microsoft Office and learning ERP or order management systems
Proactive, dependable, and team-oriented with strong follow-through
Why Join New England Wire Products?
Opportunity to take ownership and grow within a stable, family-owned manufacturing company
Hands-on exposure to sales, operations, and production processes
Collaborative, low-ego team environment with long-term employee tenure
Clear path for increased responsibility and career development
Job Details & Benefits
Job Type: Full-time
Work Location: In person
Benefits Include:
401(k) with company match
Health insurance
Dental insurance
Paid time off
$33k-42k yearly est. 3d ago
Customer Experience Rep II / Bilingual Customer Experience Rep I
Unitil Service Corporation 4.9
Call center agent job in Concord, NH
Job Description
We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
*Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose:
Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner.
Availability & Scope
POSTING DETAILS
Our CallCenter is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter
We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation.
Operating Hours
Regular business
Monday through Friday, 7am - 7pm
Emergency business
Monday through Friday, 5am - 7am & 7pm - 10pm
Saturday & Sunday, 8am - 4pm
Work Shift
Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined
An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies.
Holiday coverage is provided on a volunteer basis
On-Call Availability
There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise
Principal Accountabilities:
% of Time
End Results
70%
Respond and communicate promptly to customer inquiries through various communication channels
Acknowledge and resolve customer complaints
Process all customer requests in accordance with all policy and procedures
Communicate and coordinate with peers and supervisors as necessary
Provide feedback on the efficiency of the customer service processes
Ensure customer satisfaction and provide professional customer support
Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution
Contribute to the team and help foster an atmosphere of support by applying Unitil core values
Maintain a positive, empathetic and professional attitude toward customers at all times
20%
Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience
Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay
10%
Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies
As
Needed
Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager
Qualifications for Customer Experience Representative II
High School diploma, general education degree or equivalent experience
2-year experience in providing telephone customer service in a callcenter environment
Possess advanced keyboarding and PC skills in a Windows environment
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Qualifications for Bilingual Customer Experience Representative II
High School diploma, general education degree or equivalent experience
Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish
2-year experience in providing telephone customer service in a callcenter environment
Possess advanced keyboarding and PC skills in a Windows environment.
Advanced web communication skills
Ability to work in a changing environment
Strong written and oral communication skills
Demonstrated reliability and flexibility
Must accept alternate shift coverage on a rotational basis, and as required
Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
High degree of self-awareness and pride in one's work
Ability to stay calm when customers are stressed or upset
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last updated: 01/06/2026
$32k-35k yearly est. 20d ago
Customer Development Representative
Crown Linen Service Inc. 4.2
Call center agent job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
$60k-90k yearly 8d ago
Welcome Center Representative
YMCA of Greater Boston 4.3
Call center agent job in Waltham, MA
Department
Center Staff
Employment Type
Part Time
Location
Waltham YMCA
Workplace type
Onsite
Compensation
$16.00 - $17.00 / hour
Reporting To
Melissa Hinck
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
$16-17 hourly 60d+ ago
Call Center Agent
Spire Orthopedic Partners
Call center agent job in Peabody, MA
Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
What you'll do:
Be the helpful guide who serves as initial point of contact through our callcenter to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Responsibilities/Duties:
* Manage calls from patients requiring medical care and provide / gather information needed.
* Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.
* Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
* Observes telephone flow; offering or requesting assistance as needed.
* Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
* All other duties as assigned by the manager.
$32k-43k yearly est. 25d ago
Cashier/Store CSR
Sandri Energy, LLC 3.9
Call center agent job in Winchester, NH
?? Now Hiring! Part-Time Cashier Sandri Hinsdale Store ??
?? Schedule: 12:00 PM 8:00 PM (34 days/week) plus Saturdays 5:30 AM 1:30 PM
Looking for a part-time role where you can stay busy, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandris Hinsdale store! Were hiring a Cashier who can work with a smile, stay organized, and handle the physical pace of a busy convenience store.
?? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
?? What Youll Be Doing:
Customer Service & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
?? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
?? Who Were Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
?? Perks of Working at Sandri:
?? Uniforms Provided
? Paid Time Off & Vacation (for full-time team members)
?? Growth Opportunities We love to promote from within!
Apply today and bring your energy to a company that values its people!
Compensation details: 13-14.5 Hourly Wage
PI405e5565d312-31181-37297868
RequiredPreferredJob Industries
Other
Learn more about us here! (***********************************************************************
Bilingual Customer Action Representative (Portuguese)
Customer Action · Lawrence, Massachusetts
Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.
We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.
Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese:
Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
Conduct eligibility screenings for clients to help them better understand what programs are available to them.
Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
Miscellaneous tasks associated with executing our programs, as needed.
Required Qualifications:
Bilingual professional fluency in English and Portuguese, both written and spoken
Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
Demonstrate ability to creatively problem solve and overcome obstacles
Ability to work independently and as a part of a small, nimble team
Detail-oriented and able to keep tasks, records, and systems organized
Preferred Qualifications:
Experience communicating with the residents of low-income and/or majority-minority communities
Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising
Experience working with key performance indicators (KPIs)
Experience with phone banking, voter registration calls, or other phone-based outreach
Experience with Customer Relationship Management (CRM) systems like Salesforce
Basic knowledge of how homes use and lose energy
Fluency also in Spanish and/or Khmer
Hours, Benefits, Compensation
Full-time (night and weekend availability preferred)
$27.89/hour
Paid sick time, vacation time, retirement, and technology benefits
Health, dental, and vision insurance
Required attendance in the Lawrence office, occasional work from home is possible
For a detailed list of benefits, go to bit.ly/AIEbenefits
$27.9 hourly 60d+ ago
Call Center Representative
Fyzical Dizziness and Fall Prevention Center
Call center agent job in North Andover, MA
Benefits:
401(k)
Paid time off
Profit sharing
New England ENT is looking for an experienced CallCenter Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support
Use questioning and listening skills that support effective telephone communication
Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.
Understanding of medical terminology and ability to use EMR
Bilingual skills (Spanish) strongly preferred.
Schedule
Full Time, Monday- Friday, no weekends
Benefits
Paid Time Off
Health Insurance
Flexible Spending account
401(k)
Job Type: Full and Part Time
$31k-40k yearly est. Auto-Apply 60d+ ago
Senior Customer Success Representative
Arclight Consulting 4.3
Call center agent job in Burlington, MA
ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business.
Work with companies remotely to support Oracle HCM
Support business users by providing application support
Provide advice and training to end-users
Maintain current knowledge of relevant technologies
Understand and support all system interfaces for assigned applications
Work closely with business and vendor to tune and troubleshoot applications
Provide project support as required for system upgrades and requests for new functionality
Provide support in the area of process improvements & automations
Monitor assigned software applications, document, and analyze problems
Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring
Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases
Test, debug, implement, and document programs
Develop work plans and track/report status of assigned projects/tasks
Liaise with vendor support on all issues
Responsible for problem management activities such as issue resolution and root cause analysis
Utilize & Maintain customer tickets via internal ticketing system
Skills & Requirements:
Oracle HCM Cloud experience required
Experience with Oracle Cloud ERP is a plus
Knowledge of HR processes
Excellent interpersonal, communication and presentation skills
Self-motivated and able to plan work effort and manage priorities
Ability to effectively work in a remote model with clients and peers
Bachelor's degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
3+ years of experience in a similar role
Can be based anywhere in the US
Minimal travel may be required as per need basis
$45k-63k yearly est. Auto-Apply 60d+ ago
Customer Service Banker
New Hampshire Mutual Bancorp
Call center agent job in Alton, NH
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Customer Service Banker (Universal Banker) at our Alton, NH branch.
MVSB was recently voted 1
st
place for “Best Place to Work” in the Laconia Daily Sun's, Best of the Lakes Region.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Hourly pay begins at $20.64 and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly Auto-Apply 31d ago
Customer Call Center REP
Global Channel Management
Call center agent job in Concord, NH
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:
Monday to Friday 8am to 4:30pm
Callcenter
Clerical/customer service experience
Must pass preemployment, drug test
Communicate well with team
Grammar accuracy
Customer Call Rep duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
$29k-37k yearly est. 60d+ ago
Customer Service Banker
MVSB
Call center agent job in Rochester, NH
Job Description
MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail team. We are seeking a full-time Customer Service Banker (Universal Banker) at our
Rochester, NH
branch.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Starting salary begins at $20.64 per hour and is negotiable based on level of experience
JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
$20.6 hourly 2d ago
Customer Call Center Representative
Planet Honda Colorado 3.9
Call center agent job in Tilton, NH
Planet Honda in Tilton NH is currently in search of a full-time Business Development Representative to join our team and help grow our business in the Lakes Region and beyond!
We have a passion for providing amazing customer service to customers who are actively searching for their next vehicle. Due to our rapidly growing reputation in the area, we are in immediate need of people who will share that passion and help provide that customer service to the influx of new and returning customers!
Responsibilities Include
Responding to inbound inquiries from interested customers via phone/text/email
Schedule appointments for the customers to visit the showroom.
Follow-up with sold and unsold customers to provide customer service that results in referrals and repeat business
Provide customers with up to date information on the Honda product
What We Offer
Motivated Reps can earn $60,000+
Paid Time Off
Advancement Opportunities
Medical, Dental, and Vision Insurance
401K
In House Training
About Us
The new Planet Honda NH features a state-of-the-art 55,000 square foot facility, over 18 service bays, a customer service lounge, cafe, kids' room, and more! We couldn't be happier to be part of the community and offer our first-class service to even more drivers. From honest and transparent new car sales to reliable auto service, Planet Honda will be proud to be your go-to car dealership in New Hampshire for years to come.
Our parent store, Planet Honda NJ, is the #1 Honda dealer in NJ, and one of the top 5 Honda dealers in the nation. We've built a model for success over more than two decades, and have put all that passion, experience, and process into the new Planet Honda NH!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$60k yearly Auto-Apply 60d+ ago
in-office CSR w/ Plumbing, HVAC exp
Super Service Today 3.8
Call center agent job in Danvers, MA
Job DescriptionSalary:
Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.
We offer a broad range of paid opportunities, including development and training programs, ongoing personal growth, and competitive pay, that give you the chance to reach your full potential. We take great pride in empowering our people through constant learning, not just in the skills of the trade, but in leadership, in sales and the life lessons that help them show up as their best selves, every single day, for their family, their coworkers, and their customers.
If this sounds like you, and youre ready to be part of an awesome team, engage, and learn every day, then take the next step because wed love to get to know you. Join us today and let's make a difference together!
What We Offer:
Plenty of advancement opportunities
Paid training (huge personal development opportunity)
Growth opportunities
Paid holidays and vacations (for FT)
Medical/Dental/Vision (for FT)
Your birthday is paid
Your Skill Set:
You love to serve and help others
Strong communication skills
Strong organizational skills
You enjoy challenging yourself to be better
You are eager to learn and have a desire to be cross-trained so you can become a greater asset to our growing company
You are willing to be coached by experience mentors
What the Job Entails:
Answer inbound phone calls and book appointments for our customers
Place outbound phone calls to convert marketing leads into customers
Be a team player and help out wherever it is necessary
Be willing to learn, grow and take on more responsibilities
You understand the importance of serving others (your team members and our clients)
$34k-41k yearly est. 8d ago
Call Center Representative
Irwin Toyota Ford Lincoln
Call center agent job in Laconia, NH
Join our Internet Sales Department handling incoming phone calls and leads to set appointments for our sales staff. Fast paced, busy and fun environment!
Ranked as one of the fastest-growing companies and best dealerships to work for in New Hampshire and New England, our team is comprised of many of the most talented automotive professionals in the industry. We are currently seeking an enthusiastic Service Technician Trainees to join our team. We are willing to train from the ground up. No experience is needed! As you develop through our 5-level mentorship program, you will have training opportunities that no other shop can offer. We are a place for employees to have a career, not just a job.
What We Offer
Medical and Dental Insurance
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
Technician Specific Benefits
State-of-the-art, brand new facility and cutting-edge technology
Uniforms provided
Discounts on products and services
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands-on and web-based training
Clean and professional work environment
Competitive wages
Responsibilities
Learn to perform work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Learn how to Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
Learn how to Execute repairs under warranty to manufacturer specifications
Take ASE Certification Assessment
Qualifications
No Experienced Required
Passion for cars
Willingness to learn
Must hold a high school diploma or equivalent
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
$29k-37k yearly est. Auto-Apply 60d+ ago
Call Center Agent | CHMG Patient Contact Center | Full Time | Days
Concord Hospital 4.6
Call center agent job in Concord, NH
Under the general supervision of the CallCenter Manager or the Assistant Manager, the CallCenterAgent performs a variety of callcenter tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The CallCenterAgent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Education
High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.
Certification, Registration & Licensure
None required.
Experience
Excellent communication skills
Ability to problem solve
Demonstrates accuracy and attention to detail
Ability to thrive in a self-directed, online work environment
Ability to handle a high call volume environment while maintaining professionalism and high performance
Strong computer and keyboard skills required (Words per minute will be asked upon interview)
Knowledge of medical office and hospital operations a plus
Familiarity with medical terminology a plus
Responsibilities
Answer incoming calls and triage appropriately
Schedule appointment in the electronic medical record
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
Performs other duties as assigned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************.
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.
$29k-35k yearly est. Auto-Apply 60d+ ago
Inside Customer Service Representative
Fastsigns 4.1
Call center agent job in Waltham, MA
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: 16-18/ hour + Benefits +PTO
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$33k-39k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Fyzical Dizziness and Fall Prevention Center
Call center agent job in North Andover, MA
Job DescriptionBenefits:
401(k)
Paid time off
Profit sharing
New England ENT is looking for an experienced CallCenter Representative with strong interpersonal and verbal communication skills
Experience
Provide quality customer service and support
Use questioning and listening skills that support effective telephone communication
Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.
Understanding of medical terminology and ability to use EMR
Bilingual skills (Spanish) strongly preferred.
Schedule
Full Time, Monday- Friday, no weekends
Benefits
Paid Time Off
Health Insurance
Flexible Spending account
401(k)
Job Type: Full and Part Time
How much does a call center agent earn in Goffstown, NH?
The average call center agent in Goffstown, NH earns between $28,000 and $48,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.