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  • Customer Service Specialist

    Addison Group 4.6company rating

    Call center agent job in Palatine, IL

    Job Title: Customer Service Specialist Industry: Manufacturing Assignment Type: Contract to hire Pay: $23 - $25 / Hourly is eligible for medical, dental, vision, and 401(k). Job Description: In this role, you will support customers by ensuring smooth order processing, responding to questions, and resolving concerns efficiently. Success in this position requires a customer-first mindset, technical proficiency, and the ability to adapt in a dynamic work environment. Key Responsibilities: Process and manage daily customer orders received through phone, email, fax, and electronic ordering systems Serve as a primary point of contact for customer inquiries, complaints, and service requests Drive end-to-end order fulfillment, maintaining accuracy and meeting delivery timelines Address customer questions related to shipping, billing, warranties, and product information Provide timely, professional responses to customer inquiries, concerns, and service issues Qualifications: High school diploma required Minimum of 2 years of customer service, admin, or hospitality experience Strong technical skills to keep up with fast-paced training
    $23-25 hourly 3d ago
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  • Customer Service Specialist

    4Front Engineered Solutions 4.0company rating

    Call center agent job in Muskego, WI

    Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events. What's needed for success? Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus. Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. Experience using manufacturing ERP software, JD Edwards, preferred. Why 4Front? Generous PTO program 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days) Company sponsored benefits include: Employer contribution to Health Savings Account, up to $1000 Life insurance STD/LTD/AD&D Reimbursement for PPE, including safety shoes and prescription safety glasses UHC Employee Assistance Program All coverage begins on Day 1 of employment!
    $27k-34k yearly est. 2d ago
  • Customer Support Agent (Onsite Candidates Local to Chicago Only)

    E.Bit Consulting

    Call center agent job in Schaumburg, IL

    The Customer Support Agent serves as a front-line contact center professional, delivering exceptional customer experiences to our clients and servicing partners via high-volume inbound and outbound phone calls, email, and ticketing systems. This role is responsible for resolving customer inquiries efficiently, accurately, and empathetically, while supporting operations through account research, transaction reconciliation, and issue resolution. The Consumer Service Agent acts as a trusted point of contact, collaborating closely with Operations and Information Technology teams. The role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metric-driven contact center environment. This role reports to the Consumer Services Manager. Duties and Responsibilities include but are not limited to the following: Serve as a primary point of contact for clients and servicing companies through high-volume inbound and outbound phone calls, emails, and ticket systems. Deliver empathetic, professional, and solutions-oriented customer service while handling sensitive financial situations. Resolve client and servicing partner inquiries on first contact whenever possible, escalating issues appropriately when needed. Accurately document all interactions, actions, and resolutions in internal systems. Manage multiple client interactions simultaneously while maintaining service quality and composure. Adhere to call handling standards, quality expectations, and productivity benchmarks. Demonstrate strong active listening skills and the ability to tailor communication style to each caller. Review and assist with client account maintenance, scheduled transactions, and audit-related files. Support daily reconciliation of transactions and investigate discrepancies. Identify issues impacting the client experience and proactively work toward resolution. Ensure all client communications are clear, accurate, and compliant. Partner with Operations and IT teams to improve processes, tools, and system functionality. Identify, document, and communicate best practices to streamline client and servicing workflows. Provide detailed feedback from customer interactions to support management decision-making. Participate in team meetings to discuss business updates, service trends, and priorities. Assist with special research, reporting, and projects assigned. Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets. Qualifications and Required Skills High School Diploma or GED required, Associate's Degree or higher preferred. 1-3 years of experience in a contact center, call center, or customer service environment. Experience handling high call volumes and sensitive customer interactions preferred. Bilingual (English & Spanish) preferred. Background check required. Experience in debt settlement, banking, financial services, or treasury operations is a plus. What Will Make You Stand Out Client-centric approach with a commitment to delivering exceptional service. Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive. Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9). Associate degree, Bachelor's degree or some college coursework in business or communications.
    $28k-36k yearly est. 18h ago
  • Customer Service Specialist [Manufacturing]

    PPC Flex

    Call center agent job in Pewaukee, WI

    The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team. Essential Accountabilities: Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands Escalate internal systematic/process concerns until final solution/resolution is provided to customer Identify and upsell opportunities by recommending new or complementary products to meet customer needs Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction KEY CHARACTERISTICS & ABILITIES: Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectations Values teamwork and supports a team environment Desire to continually learn and improve skill set Skilled in deescalating situations both over the phone and in writing (email) Ability to maintain professional and helpful attitude in high-tension or stressful situations Assertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas Must have high attention to detail and accurate data entry Must be able to manage multiple work items at one time with a high sense of urgency Must have strong problem solving and organization skills Shares learning with peers Minimum Qualifications: 5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy Bilingual in Spanish is a plus but not required Ability to think critically, adapt to changing priorities, and resolve issues effectively
    $28k-36k yearly est. 3d ago
  • Customer Service Representative

    Connect Search, LLC 4.1company rating

    Call center agent job in Milwaukee, WI

    Hours: 8:00am - 4:30pm, Monday-Friday Compensation: $19-22/hour Benefits: For eligible employees, Medical, Dental, & Vision Insurance available and 401(k) This role serves as a primary point of contact for customers while supporting daily customer service operations. The position is responsible for processing customer orders, identifying customer needs, providing product information and suggestions, and assisting with the resolution of customer issues. This role plays an important part in delivering a professional, responsive customer experience in a fast-paced, in-office environment. Key Responsibilities Process customer orders received by phone, email, fax, or mail Interpret customer requirements by checking product availability, providing specifications, and recommending appropriate products Introduce new or alternative products when applicable using proactive selling techniques Respond to customer inquiries and resolve issues Follow up with customers regarding order status and resolution Negotiate and process resolutions Provide assistance and price quotes and complete required documentation to place orders into production Required Skills & Experience 3+ years of recent high-volume call center experience Ability to calculate discounts and percentages and apply basic algebra concepts
    $19-22 hourly 3d ago
  • Customer Service Representative

    Patient's Choice Medical

    Call center agent job in Rolling Meadows, IL

    Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Rolling Meadows " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management
    $29k-38k yearly est. 18h ago
  • Customer Service Representative

    Spectrum Staffing Services/Hrstaffers Inc.

    Call center agent job in Elm Grove, WI

    This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration. RESPONSIBILITIES Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions. Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems. Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups. Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions. Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations. Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records. Receive, unpack, sort, and identify incoming customer tools and materials for processing. Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed. Provide administrative and operational support to leadership to ensure daily production and customer service goals are met. Develop and maintain working knowledge of products, services, and reconditioning capabilities. QUALIFICATIONS Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred. Strong communication skills with the ability to professionally interact with customers and internal teams. High attention to detail and accuracy when managing orders, documentation, and system data. Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment. Proficiency with basic computer systems and order management or ERP platforms is a plus. BENEFITS Full-time, day-shift schedule providing work-life balance. Opportunity to gain experience in manufacturing operations and production coordination. Collaborative team environment with exposure to multiple departments. Stable role within an established organization offering long-term growth potential. Hands-on involvement in processes that directly impact customer satisfaction and operational success.
    $29k-38k yearly est. 1d ago
  • Customer Service Representative

    Graff 3.6company rating

    Call center agent job in Oak Creek, WI

    GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products. We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service. The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills. This is an on-site position. Key Duties and Job Responsibilities: Provide superior customer service to both internal and external customers via phone and email. Answer high phone call volume to respond to customer requests and provide resolution to customer concerns. Prepare, review, process and accurately enter a high volume of sales orders. Support field sales staff including Regional Managers and Manufacturer's Sales Reps. Administrative support activities, as needed, including issuing product returns and credits and special projects. Provide applicable basic technical support regarding product and application questions. Performs other related duties as assigned. Knowledge, Skills, and Abilities: A strong customer focus and approach with outstanding customer service skills. The ability to multi-task and time management skills in a fast-paced environment. Detail orientation and accuracy in the administration of customer accounts and data. Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry. Interpersonal skills to relate to customers and address their concerns diplomatically. Exceptional follow-up and organizational practices to best serve customers' needs. Education and Work Experienced Desired: Bachelor's degree or equivalent related combination of professional experience and education/training desired. Three years of professional customer service experience in a manufacturing or distribution setting is required GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match. If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role. Please visit our websites for additional information regarding our growing organization and team: ********************* and ********************
    $29k-37k yearly est. 3d ago
  • Customer Service Specialist

    City of Waukesha

    Call center agent job in Waukesha, WI

    This position performs receptionist and administrative duties for the Department Director, supervisors, and managers, and provides customer service to visitors and patrons of the Department. Schedule: 8:00am - 4:30pm, occasional nights and weekends required Starting hourly rate: $22.3453 hourly ($46,478.29 annually) Initial interviews: February 2nd and 3rd Start date: TBD Explore the City's benefits here: City of Waukesha Benefit Guide Essential Job Functions: The job functions listed herein are neither exclusive nor exhaustive, but are intended to be illustrative of the types of tasks the employee will most likely be expected to perform on a regular basis. The employee may be asked to perform different or additional tasks than the ones listed here, as the needs of the employer and/or the requirements of the position change. 1. Performs receptionist duties; answers telephones and provides information or routes calls; greets visitors in person and responds to inquiries or directs to appropriate individual; responds as appropriate to email inquiries. 2. Provides effective and courteous customer service both over the phone and in-person; gives information regarding programs, classes, events, and rentals; when assigned to the SRC, shows rental rooms within SRC 3. Processes incoming and outgoing mail. 4. Processes refunds, credits and payment plans; posts payments and refunds to accounts; maintains accurate records. 5. Balances cash drawer on a daily basis. 6. Initiates routine correspondence, forms and reports in accordance with established Department procedures. 7. Provides general administrative support and feedback to supervisors and managers. 8. Provides support for all sports programs; creates rosters; communicates with coaches and managers; orders T-shirts; updates and maintains team sideline website; creates online schedules and tournament brackets enters updates on rainouts, scores, standings, etc. 9. Provides support for the Before/Afterschool Program Manager, school staff and parents as needed; maintains and updates student files. 10. Maintains files of correspondence, forms, records, reports, manuals, confidential information and other materials in accordance with established Department procedures. 11. Assists in developing administrative policies and procedures. 12. Assists with Recording and maintaining PRF Board minutes and historical records. 13. Assists with updating and maintaining Department website and social media. 14. Attends meetings and training sessions as required. 15. Provides assistance with Department financial record keeping. 16. May assist with processing accounts payables and seasonal payroll. 17. Creates and maintains databases (recreation and asset management software). 18. Develops software tutorials and provides technical support to staff. 19. Maintains office equipment; schedules repairs and maintenance as needed; troubleshoots operating issues; orders supplies. 20. Creates marketing materials, databases and documents and assists with Seasonal Activity Guide. 21. Conducts editorial proof reading for Department. 22. Issues work permits for minors. 23. Enters and submits course records through American Red Cross. 24. Opens and closes office; assists custodial staff in ensuring general safety, cleanliness and appearance of buildings; performs custodial services when necessary. 25. Assists with room setup for classes and programs; assists with storage and location of equipment in the building. 26. Ensures safety of patrons by observing safety practices and enforcing established safety procedures, responding to emergencies and documenting accidents. 27. Provides effective and efficient customer services and promotes and maintains responsive community relations. Graduation from high school plus at least 1 year of technical training at a technical or business school, supplemented by at least 1 year of clerical or administrative experience in an office setting; or any equivalent combination of training and experience which provides the following knowledge, ability and skills: Knowledge of *Operating systems at SRC (fire, alarm, heating/cooling and lighting). *The use and operation of standard office equipment, including computers and relevant software programs. *Business English (grammar, tone, spelling and punctuation). *General office practices and procedures. Ability to *Understand, follow and carry out instructions. *Establish and maintain effective working relationships with supervisors, coworkers, residents and the general public. *Work independently, multi-task, prioritize workload and meet established deadlines. *Deal tactfully and courteously with the public *Maintain confidential information. *Maintains records and filing systems. Skill in *Oral and written communications. *Organization and attention to detail. *Public relations. Necessary Special Requirements CPR/AED and First Aid Certified; ability to pass criminal. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision, prolonged visual concentration and the ability to adjust focus. *While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. *The employee is occasionally required to climb or balance; bend, stoop, kneel, crouch, or crawl. *The employee must occasionally lift and/or move up to 50 pounds. The City of Waukesha is an Equal Opportunity Employer It is not typical for someone to be hired at or near the top of the salary range. The specific compensation offered to a candidate is reviewed and based off a variety of factors including skills, qualifications, experience, certifications, and internal equity. Internal City applicants: please review HR Policy F2 Salary Plan and Administration regarding promotions/transfers.
    $46.5k yearly 4d ago
  • Customer Care Representative - Full Time

    Associated Bank-Corp 4.6company rating

    Call center agent job in Hales Corners, WI

    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary As a Customer Care Representative, you'll be the friendly, knowledgeable voice our customers rely on. You'll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Key Accountabilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers' needs. Mentor and train new team members to ensure consistent, high-quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Education & Experience Required: High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential). Why You'll Love Working Here Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You'll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first - where your work truly makes a difference. Apply today to start building your future with Associated Bank! In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more. Personal banking, loan, investmentand insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook,LinkedInandX. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish. Associated Bank is Pay Transparencycompliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $17.00 - $26.14 per hour
    $17-26.1 hourly 4d ago
  • Customer Service Representative - Technical Support

    Teksystems 4.4company rating

    Call center agent job in Delavan, WI

    We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe's, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries. *Key Responsibilities:* * Respond to customer calls and emails with professionalism and urgency. * Troubleshoot product performance and application issues. * Coordinate warranty returns and evaluate products for warranty eligibility. * Process replacement orders or issue credits as needed. * Maintain accurate records in SAP, Salesforce, and CAR systems. * Communicate effectively with internal teams and escalate issues when necessary. * Assist customers with product-related questions and documentation. * Conduct internal and external product evaluation trainings (minimal travel). * Help develop and maintain training materials. *Schedule:* Monday-Friday, 7:30 AM-4:00 PM | Hybrid (WFH Wednesdays & Fridays) *Training:* 2-4 weeks onsite, ideally 9:30 AM-6:00 PM *Qualifications:* * Experience with Salesforce and SAP preferred. * Knowledge of pumps and plumbing is a plus. * 1+ years of customer service in any environment that includes product troubleshooting * Strong communication and customer service skills. *Team Environment:* You'll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support*.* *Job Type & Location*This is a Contract to Hire position based out of Delavan, WI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Delavan,WI. *Application Deadline*This position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $21-21 hourly 1d ago
  • Customer Service Rep - Vernon Hills

    The Auto Club Group 4.2company rating

    Call center agent job in Vernon Hills, IL

    Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years.Our members know and trust us! Branch Offices house travel, membership, insurancesalesand support employees You will be challenged to drive newbusinesswith competitive products and helpretain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: TheBranchCustomer Service Representativecan be the start of a long-term career with The Auto Club Group.Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions - Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more A DAY IN THE LIFE ofa Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representativeswho can promote ACG productsand services, promote customer satisfaction, andparticipatein office events to help generate revenue by improving member awareness of products.As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership,travel products (car, hotel, basic tour packages, etc.)and (some)banking products. Generateleads, updatemembers on travel and insurance specials,and providetravelinformation Respond to customer inquiries and refer to senior staff or agent whenappropriate Provide cashiering services to memberswhich includes taking and processingpayments forinsurancepolicies(installment,lapseor reinstatement),travelandsale of tickets,and travel money products, processing remittance/depositorytransfersand balancing cashdrawer Receive and resolve member/customer complaints and seekassistancefrom management in complaint resolution whenappropriate Provide administrative support to the travel and/or insurance sales staff during peakperiods Conduct outbound promotional calls for insurance and/or travelproducts Other duties asassigned HOW WE REWARD OUR EMPLOYEES Our Auto Club GroupBranchCustomer Service Representativesearn a competitivehourly wage of $19.00 - $21.50, based on experience,withadditionalincentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoptionassistance Paid Time Off (PTO), company paid holidays, CEO days, and floatingholidays Paid volunteer day annually Tuitionassistanceprogram, professional certification reimbursementprogramand other professional development opportunities AAA Membership Discounts,perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education: High School Diploma orequivalent WorkExperience: Working in a customer focused environment Providing customer focused service andtimelysolutions to problems MicrosoftOffice applications Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer servicegoals Successful candidates willpossess: Passion and enthusiasm for working withpeople Basic mathematical calculations to accurately perform monetarytransactions Communicate effectively (verbal and written) with others in a workenvironment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and officefacility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events) Work Environment This is an in-office position.Employees will service ACG members in-person and are based on site in an ACG branch facility. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $19-21.5 hourly 4d ago
  • Specialist, Consumer Care - Onsite Role

    Whirlpool Corporation 4.6company rating

    Call center agent job in Racine, WI

    **Requisition ID:** 69391 Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including _Whirlpool_ , _KitchenAid_ , _JennAir, Maytag_ , _Amana,_ _Brastemp_ , _Consul_ , and _InSinkErator_ . In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com . **This role in summary** Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist. **This is an onsite role not remote at our Mount Pleasant, WI location.** This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments. **Your responsibilities will include** + Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern + Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests + Identify areas of improvement within processes and collaborate for a solution + Ensure a high level of professionalism and customer service at all times + Assist with escalated calls or emails with Representatives and share teachable moments + Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution + Broad product and technical knowledge of product offerings + Resolve basic escalated trade partner requests and challenges + Responsible for keeping all stakeholders informed until resolution + Perform other duties/responsibilities as assigned by the department manager **Minimum requirements** + High school diploma or GED + 3+ years of customer service experience **Preferred skills and experiences** + Communication skills, both verbal and written; ability to connect with others and display empathy with authority + Attention to detail, ability to multi task and maintain a face paced environment + Microsoft Excel skills + Proficient in Excel (macros and pivot tables) RSRWH **What we offer** Generous benefits package (************************************************************** , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers (********************************* . Additional information about the company can be found on Facebook (*************************************** , Twitter (********************************* , LinkedIn (************************************************************ , Instagram (**************************************** and YouTube (************************************************* . Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
    $30k-34k yearly est. 60d+ ago
  • Customer Service Representative

    Culligan International 4.3company rating

    Call center agent job in Union Grove, WI

    Benefits: * SARSEP Retirment Match * Weekly Wellness Time Off * Employee discounts * Opportunity for advancement * Paid time off Meredith's Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities * Schedule service and delivery orders via phone, emails, text, and in person * Quick problem solving skills to help customers with unique needs * Strong attention to detail, this is a dynamic role * Provide proactive sales support by developing close relationships with customers * Coordinate schedules with the service/operations team * Contact customers for purposes of scheduling additional services or offering maintenance plans * Refer unresolved customer grievances to designated departments for further investigation Desired Qualities * Top notch communication skills, both written and verbal * The ability to be a team player with a smile * Minimum of two years of customer service experience * Strong time management and project management skills * Proficient in Microsoft Office & Software (word, excel, google suite) * Multi-tasking ability with multiple software programs * Willing to become a water treatment expert through training Benefits/Perks * Medical insurance * Dental insurance * SARSEP Retirement with company match * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Additional perks available About Culligan As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $16.00 - $19.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $16-19 hourly 15d ago
  • Customer Service Representative

    Premium Waters Inc. 4.3company rating

    Call center agent job in New Berlin, WI

    Premium Waters, Inc. is a bottled water company focused on providing quality products for our customers while being a positive partner in communities in which we operate. If you want to be a part of a growing organization committed to inclusion, development and quality in everything we do, come join our New Berlin Customer Service Team! M-F Daytime Schedule. Our safe, family-friendly work atmosphere will support you and your career goals as we serve each other and our customers with a safe, healthy water product. As a valued team member, you will enjoy: • Competitive compensation • Comprehensive offering of benefits which include medical, dental, vision, life insurance, STD and LTD. A very rich paid time off program, paid parental leave, 401k with match, educational reimbursement, a very robust wellness program and opportunities for volunteerism.• Stability - Premium Waters is a financially sound organization that has grown through acquisition and continued reinvestment in the organization. If you have the following, Premium Waters wants to hear from you: High School or GED, plus 2 years related customer service experience Excellent oral/written communication skills General Accounting/Accounts Relievable experience Ability to multi-task and strong attention to detail Microsoft Office Proficiency Very adaptable - responds effectively to changes in situation or information All new hires must pass a physical exam, background check and drug test. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
    $30k-36k yearly est. Auto-Apply 10d ago
  • Customer Service Representative

    Sonoco 4.7company rating

    Call center agent job in Arlington Heights, IL

    From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow-through and can be highly productive in a fast-paced work environment. What you'll be doing: You will handle any customer questions or concerns regarding order status and other related issues. You will maintain customer files both physical and electronic. You will accept and process orders directly from the customer. You will coordinate with production and ensure orders are scheduled and all deliveries are on time. You will quote customers pricing, enter new customer projects and any corrective actions. You will prepare sample orders for sales staff and customers. You will work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers. You will manage complex customer issues - analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome. You will help research any current or potential accounts receivable problems with your assigned customers and manage resolution with A/R and Account Managers. This position is located in Arlington Heights, IL location. We'd love to hear from you if: We expect you to have a High School diploma or GED You will have well-polished written communications and verbal skills Two years' experience preferred within an office setting and multi-line phone system Bilingual ability (English/Spanish) verbal and written skills are preferred Must be proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.) Compensation: The annual base salary range for this role is from $51,040 to $57,420. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
    $51k-57.4k yearly Auto-Apply 11d ago
  • Dispatch & Customer Service Representative

    Ozinga 4.3company rating

    Call center agent job in Franklin, WI

    Overview Salary: $51,000 - $64,000 Annually Location: On-site Franklin, Wisconsin Office Summary: #LI-Onsite The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations while using the most efficient and cost-effective processes possible. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies. Principal Duties and Responsibilities: Customer Service: • Receives customer order from order taker or telephone call • Effectively communicates with customer for information to determine proper quantity, mix, delivery time and job site location for each order. Also makes note of any special or unusual customer requests • Suggests value-added products to customers to enhance product performance based on the nature of the customer's job • Enters the customer order timely, accurately, and completely into the dispatch system • Advises customer of any potential issues/concerns regarding product order such as load limits, scheduling conflicts, vehicle weight limitations, etc. Dispatching: • Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers • Generates accurate and complete delivery tickets to the plant manager in a timely manner • Communicates with mixer drivers, plant managers, production managers and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems • Monitors mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization • Works closely with operations to ensure drivers are in compliance with local, state and federal DOT guidelines and regulations • Works closely with remote dispatch offices to move equipment and people to meet customer demands. • Attends sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs • Adjusts dispatch schedule as needed to reflect current and accurate information • Communicates with plant manager daily to advise of mixer driver start and finish times Global Responsibilities: • Regular attendance and physical presence at the office or jobsite is an essential function of this position, this would not apply if specifically hired to work remotely • This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs Qualifications: Education/Specialized Knowledge/Professional Certifications: • High School Diploma or equivalent required • Knowledge of geographic area where dispatching is strongly preferred Experience: • Minimum three years of work experience required with construction or concrete industry experience preferred • Experience working with personal computer Skills/Abilities: • Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions) • Must be able to read, write, speak, and understand English • Ability to read and interpret maps and directions • Effective oral and written communication skills • Ability to handle multiple competing tasks • Ability to work independently and with minimal supervision Working Conditions: • Professional environment within a climate-controlled office environment • Extended eye exposure to CRT screen • Long hours may be required as business deems necessary • Possible early morning start times according to the season or weather demands • Customer contact may result in stressful situations Physical Requirements: • Extensive radio and phone communication • Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling • Frequent use of fingers, wrists, and hands to enter data using a keyboard • Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Benefits Information At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include: • Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind. • Retirement Plan Options - Helping you build a secure future. • Voluntary Benefits - Helping you to cover unexpected expenses. • Work-Life Balance - Supporting flexibility so you can thrive in every area of your life. • Employee Assistance Program - Offering confidential support for personal and professional challenges. • Wellness Program - Promoting a healthy lifestyle through resources and incentives. We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
    $51k-64k yearly Auto-Apply 8d ago
  • Temp-To-Hire Call Center Representative II

    Conduent Incorporated 4.0company rating

    Call center agent job in Milwaukee, WI

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. ONSITE ONLY: Temp-To-Hire Call Center Representative Location: ONSITE ONLY Milwaukee, WI Mandatory Paid Training | 3 weeks $17.00 per hour in training and production Hours: Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends. What you get: * Paid Training * Great Work Environment * Perkspot * NO WEEKENDS * Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status. About The Role As a Temp-to Hire Call Center Representative you will be responsible for: * Answer inbound calls regarding child support receipts and disbursements * Handle standards in a fast-paced, large call volume environment. * Utilize multiple computerized systems, multi-tasking, and document each call. * Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures. * Gather information and research/resolve inquiries. * Inform callers about the services available and assess caller's needs. Requirements to be successful in this role you will: * Have a High School Diploma or an equivalent level of education. * Be able to successfully pass a background check and fingerprinting. * 6 months' customer service experience or equivalent in a high-volume call center environment preferred. * Eligible to work in the US. candidates will have: * Excitement for innovative technology. * Calm conflict resolution and problem-solving skills. * 100% attendance and punctuality commitment. * The ability to convey complex information clearly and concisely. * A strong work ethic. * Effective and accurate written and verbal communication skills. * Detail-oriented. * Effective problem-solving skills. * Well organized. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
    $17 hourly 2d ago
  • Call Center Representative - Seasonal

    Diggers Hotline 3.7company rating

    Call center agent job in New Berlin, WI

    Full-time Description Have you heard “Call Before You Dig”? If you're safety-conscious, like helping people, and can stay calm + accurate in a fast-moving environment-this could be your fit. Diggers Hotline is Wisconsin's One Call Notification Center. We help protect people and underground utilities by making sure excavation starts with the right locate request. You'll answer inbound calls and create utility-locate requests for excavators across Wisconsin so they can dig safely and avoid damaging buried utilities. What you'll do Take inbound calls in a fast-paced contact center Ask clear questions and capture accurate details Use computer systems for data entry and program navigation Follow policies and procedures to produce a correct request-every time We are looking for Full Time and Part Time, 1st and 2nd Shift Team Members Requirements Quick self-check: Are you qualified? You'll do well here if you can confidently say “yes” to these: I can read and interpret documents like policy/procedure manuals I can read a map and identify north, south, east, and west (this is vital) I show up on time and can consistently adhere to a set schedule I listen well, problem-solve, and communicate with confidence and tact I have strong computer skills (keyboarding + navigating multiple programs) This is a safety-sensitive role-I can pass a pre-employment drug screen Preferred: customer service experience and/or call center background. If you answered “YES” to all of the above…we want to talk to you. Paid training: $18.50/hour You must be available every day for the full 4-week classroom training Training begins: February 2 Training schedule options (Mon-Fri): 8:00 AM - 2:30 PM or 3:00 PM - 9:30 PM (includes a 30-minute unpaid lunch) After training: $19.00/hour Earned after successfully completing 4-week training class plus 4 weeks taking live calls General shift availability will be discussed during phone and in-person interviews. Ask about the potential for permanent hire A couple important notes Diggers Hotline is a drug-free environment No phone calls, please (qualified applicants will be contacted) EOE
    $18.5-19 hourly 17d ago
  • Customer Care Specialist

    Inpro Career 4.4company rating

    Call center agent job in Muskego, WI

    Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 16 years in a row! Maybe it's our focus on employee development, maybe it's the generous time off, or just that we are an Employees First company altogether, but there's a reason why you'll find most of our employees have made Inpro their career, not just a job. We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions. Primary Duties: Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request. Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders. Entering all quotes and fax/email to customer. Generate sample requests for customers, inside and outside reps. Creating, submitting and updating job list, contacts and client information. Qualifications: Must be team orientated Interact positively and professionally with all internal customers/departments Utilize time management skills to maximize timely resolutions to customer issues Strong attention to detail Dependable Clear and effective verbal and written communication skills Ability to handle several tasks simultaneously Good Judgement Specifications: High school diploma or equivalent Self starter who is capable of working both independently and as a team Computer knowledge; MS Office, email, fax, CRM, and other company specific software products
    $29k-33k yearly est. 38d ago

Learn more about call center agent jobs

How much does a call center agent earn in Mount Pleasant, WI?

The average call center agent in Mount Pleasant, WI earns between $26,000 and $52,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Mount Pleasant, WI

$37,000
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