Call center agent jobs in Struthers, OH - 283 jobs

We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences. Responsibilities: Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services. Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery. Issue Resolution: Address and resolve shipment discrepancies or issues promptly. Documentation: Prepare and process necessary shipping and customs documentation. Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations. Data Management: Maintain accurate records of shipments and update relevant systems with current information. Qualifications: Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Skills: Excellent communication, organizational, and problem-solving skills. Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus. Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment. Compensation: $23.00 - $25.00 per hour

SUMMARY: This position will assist agency insurance representatives in gathering all necessary documents for new clients and enter information into agency management system. This role will also partner with insurance representatives to manage and maintain existing accounts including account servicing (change requests, renewals, etc.), marketing and account rounding. The IAM will set the standard for high levels of client satisfaction in meeting/exceeding their needs, and assist/lead other team members in providing the same high level of performance. ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Address customer needs by confirming appropriate coverage, processing change requests and billing and payment inquiries. Prepare applications for renewals reviewing for accuracy with correct entry into agency management system. Process insurance claims by gathering information from client, submitting to insurance company, and following through to the close of the claim with claims adjuster. Order Motor Vehicle Reports for prospective insured drivers. Assist Producer in the marketing of new business accounts; process applications; and submit to the insurance company for binding of coverage and completion of Certificates of Insurance. Provide clients with automobile identification cards. Compile information for marketing of prospects. Review expiration lists for confirmation all policies in current period are renewed. Scan and attach all documents to customer files in agency management system. Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: High School or equivalent GED Must have Property and Casualty License Preferred minimum of one (1) Year experience working with insurance related. E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications EducationHigh School (required) Licenses & CertificationsProperty & Casuality Lic (preferred) Life & Health License (preferred) Skills Customer Service (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Day-to-Day Manage high-volume inbound and outbound calls (approximately 100 per day) with professionalism and courtesy. Provide prompt and thorough customer support, resolving inquiries efficiently. Assist clients with account details, billing questions, and service requests. Accurately update client records and perform data entry using Microsoft Office and related software. Handle transactions, including occasional cash processing. Identify customer needs and promote relevant products or services to support sales initiatives. Document all interactions clearly for future reference and analysis. Participate in ongoing training to enhance product knowledge and service skills. Must-Haves Previous experience in customer service, especially handling inbound calls. Background in office or desk-based roles (e.g., teaching, automotive dealership, dental office). Strong verbal and written communication skills with attention to detail. Proven ability in call center or customer support environments preferred. High typing accuracy and speed for data entry tasks. Proficiency in Microsoft Office Suite and general computer skills. Ability to multitask effectively in a fast-paced setting. Analytical skills to assess customer needs and provide solutions. Plusses Experience in HVAC, lawn care, landscaping, or home services. Knowledge of sales techniques, cash handling, and outbound calling strategies. Familiarity with CRM systems (RealGreen preferred).

Back Customer Service Representative Float - Boardman #24-8526 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be in Boardman and floating to Newport Glen, Columbiana and Poland, OH Banking Centers. Market Youngstown Work Hours per Week 40 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Youngstown, Ohio, United StatesColumbiana, Ohio, United StatesPoland, Ohio, United States

At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company. What's in it for you? No Cold Calling -All leads the customer has asked US to contact THEM! No Experience Necessary - desire to win every day is required! Weekly Performance Focused Pay - base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make Free Benefits - Heath, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included! Meals - No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal Casual Dress - Be comfortable while taking with potential customers Training & Advancement - All of your training is paid and Growth equals more opportunity for all employees - our leadership team is developed from within! Position Summary: Inside Sales Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties and Responsibilities: Focus efforts on maximizing lead conversion from initial contact to set appointment Use learnings from comprehensive training program to successfully set customer leads Initiate outbound calls for digital advertisement sales leads generated Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion Serve as initial point of contact for potential customer via phone and email Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible Document and update customer interaction within customer relationship management (CRM) system Promote teamwork through consistency, reliability and group cohesiveness Experience and Minimum Qualifications: High School Diploma or equivalent Ability to learn sales systems and processes for inside sales center Ability to juggle various work activities Ability to thrive in a fast-paced, high-energy, team-oriented Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Detail-oriented and can focus on the task at hand, Excellent verbal and written communication skills are required for communicating with internal and external parties Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decision Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status) Leaf Home Core Values Our vision is to continue to be the leading innovator of direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Multi-site Dermatology Group Seeks Call Center Agent Advanced Dermatology and Skin Care Center is recruiting a full time Call Center Agent to join our growing Dermatology group in Boardman, OH. Advanced Dermatology is a partner of Optima Dermatology. Responsibilities: Answering phones and handling a high volume of calls Data entry Scheduling appointments Work with provider schedules Dispatch calls as needed Qualifications: Must have strong computer skills Familiarity with insurances, preferred About Advanced Dermatology and Skin Care Center At Advanced Dermatology and Skin Care Center, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We strive to be the best in everything we do, and we take pride in creating environments where our physicians and providers excel. Our powerhouse practice support and back-office teams are 100% focused on ensuring all aspects of the practice are optimized to fully support our exceptional providers. Our comprehensive approach gives our dermatologists the tools and the time to focus on doing what they love-providing great patient care. If you want to join a team dedicated to revolutionizing dermatology, we'd love to connect with you.

Job DescriptionCall Center Representative MVP Home Improvements is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Youngstown, OH office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications We offer an hourly base pay plus uncapped commissions. The average call center representative makes $45k, and top performers make $60k+. Powered by JazzHR Vl6fbAa0P9

Job Description About the Company Daprile Insurance Group - New Middletown is a leading insurance company that values customer satisfaction and employee growth. Join our team today! Description of the role Welcome to Daprile Insurance Group in New Middletown, Ohio! We are looking for a experienced Customer Service person to join our team. Responsibilities Answer phone calls. Handle customer inquiries to resolution. Process orders, forms, and applications. Benefits Compensation: $14 - $18 per hour + monthly bonus Opportunity for growth and advancement. Health insurance Dental insurance Vision insurance 401(k) plan + company match Experience Proven experience in customer service or a related field. Computer savvy with the ability to navigate new systems a plus. Strong communication skills in English. Ability to understand market trends and customer needs to develop effective sales strategies. A proactive approach to problem-solving and the ability to work independently as well as part of a team. Property & Casualty license (preferred or willing to complete within 30 days of starting) Work Location: In person We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. • Builds and maintains quality relations with assigned customers. • Contacts customers via telephone or correspondence as frequently as necessary to meet goals. • Maintains updated, organized files on all assigned customers. • Completes and submits required documentation. • Contacts customers to obtain missing information or data to ensure an accurate customer database. • Traces and expedites late orders to ensure customer satisfaction. • Trains new Customer Service Representatives as requested. • Performs other related duties as assigned.

Newsweek's list of Top 100 Most Loved Workplaces for 2024 On Site-3rd Shift Pay Rate: $16.00 per hour Handle incoming calls from drivers and/or customers with breakdown issues Handle accidents involving Aim equipment; by documenting information as needed and calling appropriate parties Locate and follow up with service and fuel vendors Set up rental units when needed Set up and modify vendors in NATC locator Establish work orders and create purchase orders Assist drivers with direction to Aim Facilities & vendors 3rd shift hours Full Time 1+ years of working experience in telecommunications Good communication skills (phone skills) Proficient in Microsoft office applications Benefits for Employee & Family: Anthem Blue Cross/Blue Shield Medical Coverage Dental and Vision 401K and Company Match Paid Time Off Company Paid Life Insurance Short-Term/Long-Term Disability Room for growth! Aim promotes from within! Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected]. Aim's company culture has been nationally recognized by Newsweek and The Wall Street Journal. We offer high, consistent pay in a stable work environment. Aim has spent 40 years building a workplace where employees feel empowered, valued, and respected every day! For more information about Aim Transportation Solutions, visit **************** #otherjob

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Customer Support Specialist - Order Fulfillment & Logistics Location: Burton | Full-Time $20-21/HR Help shape the future of airflow. At the heart of everything we do is a clear mission: Shaping airflow for future generations. For over 60 years, we've been a global leader in axial fan technology, serving industries like HVAC/R and powertrain cooling with custom-designed, high-performance solutions. With our 2023 integration of VIP Air Empowerment-Italy's market leader and our new global HVAC/R R&D hub-we've added deep engineering expertise and cutting-edge wind tunnel testing capabilities to our team. Now, we're scaling innovation like never before-and we need the right people to help drive that progress. We're looking for a Customer Support Specialist - Order Fulfillment & Logistics to join our team. This is a pivotal role that ensures customers receive the service, documentation, and delivery execution they expect-on time, and with precision. ? What You'll Be Doing: Serve as the main point of contact for incoming purchase orders, verifying accuracy and ensuring timely order entry. Send internal preliminary order confirmations, helping to align internal teams and proactively flagging special requirements. Communicate with customers regarding order status, delivery timelines, and basic quotations when needed. Coordinate the end-to-end order fulfillment process, ensuring orders flow smoothly from receipt to shipment. Manage daily interaction with freight partners and carriers, ensuring timely and cost-effective delivery. Prepare and process shipping documentation, including international customs paperwork and compliance documents. Address and resolve delivery issues or complaints proactively and professionally. Collaborate closely with logistics, sales, finance, and warehouse teams to ensure a seamless customer experience. Maintain accurate records using ERP and CRM systems, supporting traceability and visibility at every step. ? What We're Looking For: We're seeking a service-minded, detail-driven, and operationally sharp professional who can confidently manage the order-to-shipment lifecycle in a dynamic, international environment. Must-Haves: 3+ years' experience in customer support, logistics coordination, or supply chain operations (preferably in manufacturing or industrial settings) Proven ability to manage multiple priorities while maintaining high attention to detail Strong problem-solving skills and excellent written and verbal communication Comfortable working cross-functionally across departments Proficient with Microsoft Office; familiarity with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus Nice to Have: Knowledge of Incoterms, international shipping procedures, and customs documentation Experience in post-order customer service or customer logistics roles ? What We Offer: A permanent position in a globally respected and growing international company A collaborative, dynamic work environment where your voice matters Opportunities for career advancement and professional development The chance to contribute to a mission-driven company focused on innovation, sustainability, and customer success Ready to help us shape the airflow of the future? #TalrooMiddlefield #MID001

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities Order Management Process PO changes initiated by the customer with high-level of data integrity. Perform contract validation Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) Create and maintain in a positive relationship with our customers Customer and Contact Data management Customer contract, forecast and product line awareness New opportunity processing / process inquiries along with inquiry assessment Communicate re-promises, dispo, shortages and overages to customer Provide accurate sales forecasts Enter short term (this week & next) customer ship schedules into SAP Shipment availability & release Customer Service Interface - portal training, leads, call reports Initiate continuous improvement Participate in SOX audits as appropriate May be required to provide data to management and provide information for KPIs as needed. Communicate customer volume requirements timely and bring deviations to attention of DP Lead continuous improvement efforts Resource on IT projects that impact to our area Train the team on changes that impact our area Update training documents as appropriate Technical Skills Problem solving skills that lead to continuous improvement of processes and procedures. Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. Strong communication skills. SAP experience preferred Minimum Qualifications High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications High School Diploma or GED with at least 4 years of customer service experience or related Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.

Job Description Job Title: Retail Associate PTO Earned Department/Group: Brickden Group dba Mary Ann Donuts Travel Required: Not Required Level/Salary Range: Hourly + Merit Raises Position Type: Customer Service Contact: Will Train Applicant(s): On the job training provided Flexible Schedule External posting URL: Internal posting URL: Applications Accepted By: On Line Only ********************* Select: Employment under the About Us tab on our website Locations: 1. 5039 West Tuscarawas St. NW Canton, OH 44708 2. 4222 Hills & Dales RD NW Canton, OH 44708 3. 2131 Columbus RD NE Canton, OH 44705 4. 2909 Cleveland Ave SW Canton, OH 44707 Job Duties -Fulfilling customer orders by properly bagging and boxing donuts -Understand and Operate POS systems and credit card machines, reconciling cash drawers -Learning how to operate espresso machines and commercial coffee equipment - Memorizing hot and cold drink recipes -Completing daily cleaning and sanitizing procedures Qualifications Previous experience with similar food service is preferred but NOT required Food Service certification will help with placement not required. Hours of availability 3:30am- 6:30pm We can work around specific needs however the more availability the better opportunity for pay growth and company advancement. Powered by JazzHR Up3Qe9709L

Call Center Agent - Outpatient Behavioral Health Schedule: Monday - Friday, 8:00 AM - 4:00 PM Employment Type: Full-Time Pay Rate: $15.00/hour Facility Type: Outpatient Behavioral Health Clinic We are currently hiring a Call Center Agent to join our dedicated team at a busy outpatient behavioral health clinic in Youngstown, OH. This full-time role is essential to ensuring timely and compassionate communication between patients, families, and our care team. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, patient-focused environment. Key Responsibilities Answer high volume of incoming calls in a professional and courteous manner. Schedule, confirm, and reschedule patient appointments using the clinic's EHR system. Provide information about services and assist with general inquiries. Document call details and update patient records accurately. Triage urgent requests and forward messages to the appropriate staff or clinician. Maintain patient confidentiality and follow HIPAA regulations at all times. Support administrative tasks related to patient intake and coordination. Qualifications High school diploma or equivalent required. Previous experience in a call center, medical office, or behavioral health setting preferred. Strong verbal communication and active listening skills. Ability to multitask and stay organized in a dynamic environment. Proficiency in computer systems, including EHRs and multi-line phone systems. Demonstrated professionalism, patience, and empathy. What We Offer $15.00/hour pay rate Monday-Friday daytime schedule (no nights, weekends, or holidays) Supportive team environment Opportunity to make a difference in mental health and wellness in our community COMPREHENSIVE BEHAVIORAL HEALTH ASSOCIATES INC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inaqujiries with regard to account maintenance, balance transfers, stop paymenets, statement requests, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receives and fields incoming customer service calls. Researches and resolves customer inquiries. Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure cusomter satisfaction. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank. Resets customer passwords on the Internet Banking Platform. Accepts and processes customer check orders. Performs other duties as assigned. ADDITIONAL RESPONSIBILITIES: Attend seminars and meetings as appropriate Maintain confidentiality in accordance with the Code of Ethics Adhere to established security procedures Participate in proactive team efforts to achieve departmental and company goals SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities KNOWLEDGE, SKILLS, AND ABILITIES: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Communication- Strong verbal and written communication skills and organizational skills. Computers/Technical --- Personal computer skills, and all company computer applications as necessary, i.e. email; intranet. Banking -- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies. Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures. EDUCATION AND EXPERIENCE: High School diploma or equivalent Availability to work flexible hours PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings.

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.Are you ready to help shape the future? Come join us! About the Role:3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center. This is more than just answering calls-it's about being a trusted resource when it matters most. In this frontline role, you'll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You'll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response. You'll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment. Whether you're just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience. This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support. What You'll Do Your responsibilities will grow with your experience and certifications. Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination. Assist with transportation logistics and global incident response based on your training level. Navigate multiple call types in a fast-paced, high-volume environment. Deliver exceptional service with empathy, urgency, and professionalism. Collaborate with cross-functional teams to drive high-quality resolutions. Follow established protocols while maintaining accuracy and compliance. What Makes You a Great Fit 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety High school diploma or GED Computer savvy-comfortable with Microsoft Word, Excel, and navigating multiple systems Strong communication and active listening skills Ability to stay focused, flexible, and calm under pressure Bonus Points For: Call center or high-volume support experience Current or prior HazMat certification or equivalent training Field experience (e.g., spill response, lab packs, remediation) Environmental/safety coursework or certifications Emergency response or industrial safety roles Training & Schedule Details To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work-life balance: Training Schedule (Approx. 6 Months) Monday to Friday 8:00 AM - 4:30 PM PT (11:00 AM - 7:30 PM ET) Post-Training Monthly Rotation: Month 1: Monday to Friday 11:30 AM - 8:00 PM PT (2:00 PM - 10:30 PM ET) Month 2: Monday, Tuesday, Friday: 11:30 AM - 8:00 PM PT (2:00 PM - 10:30 PM ET) Saturday to Sunday: 5:00 AM - 1:30 PM PT (8:00 AM - 4:30 PM ET) Days Off: Wednesday & Thursday 3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. Pay Transparency:The anticipated salary range for this position is $35,000-$52,000 per year. The final offer will depend on several factors, including the successful candidate's skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation, please send an email to ********************** Visit us at ********************* Follow us at ******************************************************* Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Back Customer Service Representative - Boardman #24-8619 Youngstown, Ohio, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Boardman Banking Center. Market Youngstown Work Hours per Week 40 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Youngstown, Ohio, United States

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry