Call center agent jobs in Tuckahoe, VA

Customer Experience Team Member At HomeServices Property Management we provide excellent customer service with our one call resolution model. Reporting to the Manager of Customer Experience, this role supports the organization by providing support to our agents, landlords, tenants and vendors. Duties include responding to inquiries regarding owner statements, tenant ledgers, property account history and expenses. In addition, the Customer Experience Team Member is responsible for handling maintenance requests by reviewing, assessing and dispatching vendors as needed. A high level of customer engagement, advanced communication skills and the ability to deliver excellent customer service is a requirement as well as prioritizing tasks and responsibilities. Team members are part of a regional operations team and handle requests by phone, email and text and are responsible for thoroughly documenting and communicating all requests with landlords, tenants, vendors and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Team Member needs to demonstrate the following: * Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries * Handle client inquiries professionally and ensure outstanding customer service is provided * Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution * Understand how to interpret landlord, tenant, and vendor financial statements * Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff * Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve * Develop and maintain excellent relationships with prospective and existing clients * Successfully navigate through extremely sophisticated operational issues * Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes * Contribute to team effort by accomplishing related and individual results * Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations Performance Expectations * Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. * Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism. * Establish and maintain positive and productive work relationships with all staff, customers, and business partners. * Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. * Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * High school diploma, some college or equivalent experience * Proven customer support call center experience * Ability to effectively resolve conflicts * Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint * Knowledge of AppFolio preferred * Ability to multi-task and possess time management skills with a focus on deadlines are a must * Excellent interpersonal, customer service, written and verbal communication skills * Maintain regular and punctual attendance * Knowledge of contracting, property maintenance, handyman or specific trades terminology preferred We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer

Customer Service Representative ll (French) - Southern Pines, North Carolina or Richmond, VA At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company. We are seeking qualified candidates for position of Consumer Affairs Representative ll at either our Southern Pines, NC facility or our Corporate Headquarters in Richmond, VA. This is a salaried, overtime eligible, office environment, Monday - Friday 8:00 - 5:00 pm role. This role is the first line of communication for our customers. For this role, fluency in both English and French (spoken and written) is required. Responsibilities of the position include: Answer, process, and document incoming phone calls, emails, and letters from retail consumers in a fast-paced call center environment Provide exceptional customer support in both English and French Troubleshoot consumer concerns and offer effective solutions Maintain accurate and professional customer interaction records Requirements of the position include: High school diploma or equivalent Fluency in both English and French (spoken and written) Six months of customer service experience Excellent verbal and written communication skills Computer skills, with experience in data entry, email, and the internet The ability to work well in a fast-paced, team environment Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************

Are you interested in a fulfilling career with the Commonwealth? Do you have application support experience, including experience documenting system and user issues? Apply to be a eVA Customer Care Specialist at DGS! Title: eVA Customer Care Specialist - P0068 State Role Title: Program Admin Specialist I Hiring Range: $48,000 - $56,000 Pay Band: 4 Agency: Department of General Services (DGS) Location: Richmond, VA Agency Website: ******************** Recruitment Type: General Public - G The DGS Division of Purchases & Supply (DPS) is looking to hire an eVA Customer Care Specialist to provide operational and technical support on eVA, the Commonwealth's central electronic procurement system. DPS ensures that public bodies in the Commonwealth obtain high quality goods and services at reasonable cost and that all procurement procedures are conducted in a fair and impartial manner with avoidance of any impropriety. We provide high quality procurement tools like eVA, for both state and local employees and suppliers, that provide automated efficiencies, fair prices, and increased competition. The eVA Bureau provides customer care for over 11,000 public entity users (state agencies, institutes of higher education, local governments, etc.), 110,000 businesses, and Commonwealth citizens. Job duties include, but are not limited to: Assist users in independently navigating the eVA system to access, procure, source, participate, or research Commonwealth purchasing data with minimal supervision. Analyze, troubleshoot, and provide innovative solutions to users, aiming for First Contact Resolution (FCR). Escalate unresolved issues to the appropriate team members promptly to minimize procurement disruptions. Accurately document and track technical support interactions, including call receipt, issue resolution, follow-up, escalations, and reporting in ticketing software. Identify recurring issues, system outages, and trends impacting users, and communicate findings to supervisors and team leads. Act as an advocate for eVA Buyers and Vendors, ensuring their interests are supported and promoted within the eVA system. Train end-users on how to effectively utilize the eProcurement solution to address their business needs and resolve queries. This position is located in Richmond, Virginia and eligible for a hybrid telework schedule (telework up to 2 days/week) after the completion of a Telework Agreement. We've got great benefits! DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program. Minimum Requirements Considerable experience in a customer support role. Application support experience. Experience documenting user or system issues and escalating to appropriate support manager. Comprehensive understanding of and ability to use the Internet, multiple browsers, email systems, computer hardware, and software applications. Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity, and other system problems. Excellent written and verbal communication skills at both technical and non-technical levels. Excellent analytical skills, including the ability to ask questions to determine nature of problems, research issues, and walk customers through the problem-solving process to resolve technical problems. Demonstrated prioritization and organizational skills. Demonstrated ability to work both independently and as part of a team environment. Visa sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. The selected candidate must also pass a criminal background check. Additional Considerations Certifications related to technical skills to troubleshoot and solve internet application, browser issues, connectivity, and other system problems (ex: CompTIA A+) Demonstrated ability to analyze and assess the impact of procurement policies and procedures on system functions. Experience using Help Desk call logging systems or issue tracking software to manage and resolve inquiries efficiently. Experience using eVA. Special Instructions The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application. Online applications should be submitted via jobs.virginia.gov. Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office ********************* or ************. You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this requisition may be closed at any time after December 19, 2025. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at ************ for assistance. Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. The selected candidates must also pass a criminal background check. Applicants who indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights. The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. Contact Information Name: DGS Human Resources Phone: ************ Email: *********************

Customer Care Specialist I (Onsite) As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. Job Summary The Customer Care Specialist I helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Receive and respond to customer requests via the inbound call queue and support ticketing systems. Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. Document customer inquiries, status, and resolution. Work across teams when needed and follow up with customers to resolve issues satisfactorily. Minimum Qualifications and Experience High school diploma or equivalent; Associate's or Bachelor's degree is a plus. Proven customer support or client service experience. Strong phone, email contact handling skills and active listening. Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and problem-solving skills. Ability to multitask, prioritize, and manage time effectively. Experience in [industry-specific] customer service. Technical support experience is an advantage (if applicable). Compensation - The hourly rate range for this position is: $18.50 - $23 The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills. At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including - Healthcare Coverage for you and your family covering Medical, Dental & Vision Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) Generous PTO Pet Insurance Retirement Planning ID Theft Insurance Life and Disability Insurance Commuter Benefits Accident & Hospital, Critical Illness Insurance Tuition Reimbursement Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.

Procon is a top-ranked construction management consulting firm with 25 years of experience delivering high-impact projects in the U.S. and globally. Recognized as an ENR Top 100 CM/PM firm for five consecutive years, we focus on program management, project controls, commissioning, and technology. Join us to grow your career and help shape the future of the built environment. We are looking for a Mechanical Commissioning Agent (CxA) with a specialized focus on Data Centers to support our projects. This role involves ensuring that mechanical systems within data centers are optimized for performance and efficiency. The ideal candidate will have a solid background in designing and commissioning mechanical and electrical systems, particularly in high-availability environments like data centers. The position may require travel to various project locations. Requirements Qualifications and Skills Bachelor's degree in Mechanical Engineering, Engineering Technology, or related field OR equivalent field commissioning experience. 5+ years of commissioning experience with an emphasis on data centers or other mission-critical facilities. Strong understanding of HVAC, hydronic systems, controls, and mechanical equipment sequences of operation. Ability to read, interpret, and evaluate engineering drawings and technical specifications. Experience performing and documenting Functional Performance Tests. Excellent communication and coordination skills in multi-disciplinary environments. Preferred CxA, QCxP, CPMP, or similar commissioning certification. Data center commissioning experience with Tier II-IV facilities. Familiarity with ASHRAE, SMACNA, NEBB, and applicable building codes. Understanding of electrical commissioning (IST, UPS/generator interactions) a plus. Responsibilities and Duties Review drawings, specifications, and equipment submittals to confirm they meet the requirements. Develop basic commissioning documents, including checklists, test scripts, and progress reports. Perform site inspections to verify mechanical system installations and readiness for testing. Lead and assist with testing of mechanical systems such as chilled water plants, CRAH/CRAC units, pumps, and ventilation equipment. Coordinate testing activities with contractors, controls technicians, and equipment vendors. Document issues found during testing and follow up to ensure they are resolved. Compile test results and prepare final commissioning documentation for project turnover. Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor

**$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply** Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? Are you interested in being part of a growing team working to enhance the patient experience? If you answered yes to these questions - you might be an excellent fit for one of our Patient Appointment Center (PAC) roles. At the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. Terms and conditions apply. The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Strong customer service skills and patients/customer centered focus in positive manner in all situations Experience PREFERRED: Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care Previous experience with CPT and ICD-10 coding Work experience using GE/IDX, Cerner Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval. Work experience must be specific to role) High School Diploma or Equivalent Education/training PREFERRED: Associate Degree in Business Management or closely related field from an accredited program Post high school education in healthcare or medical billing coursework Independent action(s) required: Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations. Supervisory responsibilities (if applicable): N/A Additional position requirements: May be required to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion Other: Prolonged Keyboard Usage Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Other: Concentrate/Focus Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance About Us DoorStep Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their DoorStep. Were reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they areliterally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team. Position Summary The Medical Call Center Representative serves as a primary point of contact for patients and families, handling incoming and outgoing calls with professionalism, accuracy, and compassion. This role is responsible for appointment scheduling, patient communication, message management, and basic clinical intake support while ensuring a positive patient experience. The ideal candidate is customer-service driven, detail-oriented, and able to manage high call volumes in a healthcare setting. Key Responsibilities Patient Communication & Call Handling Answer inbound calls promptly and professionally. Provide accurate information regarding clinic services, hours, and policies. Address patient questions and concerns with empathy and professionalism. Route calls and messages to appropriate clinical or administrative staff. Maintain a calm and supportive demeanor when handling urgent or sensitive situations. Scheduling & Appointment Management Schedule, confirm, and reschedule appointments in the Electronic Health Record (EHR) system. Verify patient demographics and insurance information during calls. Communicate appointment instructions, preparation requirements, and follow-up details to patients and families. Coordinate referrals or follow-up appointments as directed. Clinical Message Management Collect and document patient symptoms or concerns accurately for provider review. Triage non-emergent clinical calls according to established protocols. Ensure timely delivery of messages to providers and clinical teams. Follow up with patients as instructed by providers or clinic leadership. Documentation & Administrative Support Accurately document all call interactions in the EHR or call management system. Maintain confidentiality and comply with HIPAA regulations. Assist with outbound calls related to appointment reminders, results notification, and follow-ups. Support call center metrics and performance standards, including call volume and response times. Team Collaboration & Operations Work collaboratively with clinical staff, front office teams, and leadership to support smooth clinic operations. Participate in staff meetings, trainings, and quality improvement initiatives. Assist with additional administrative duties as assigned. Qualifications High school diploma or equivalent required. Prior experience in a medical call center, healthcare office, or customer service role preferred. Knowledge of medical terminology and healthcare workflows preferred. Strong computer skills; familiarity with EHR systems (NextGen experience preferred). Excellent verbal communication and active listening skills. Ability to multitask and manage high call volumes in a fast-paced environment. Professional demeanor with strong customer service focus. Strong scheduling experience preferred. Benefits/Perks Competitive Compensation Medical, dental, and vision insurance 401K matching Training and development Why Join Us? Be part of an innovative, mission-driven team redefining how families access pediatric care. Enjoy a collaborative and supportive startup culture with opportunities for growth. Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you! Key Responsibilities: Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests. Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers. Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions. Personalized Service: Offer customized travel recommendations based on customer preferences and needs. Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions. Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction. Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers. Qualifications: Previous experience in a customer service or travel-related role is preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle customer issues efficiently. Knowledge of travel booking systems and industry regulations is a plus.

Want to Join the Most-Awarded Toyota Dealership in Central Virginia? Then apply with us today! Business Development Center (BDC) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled in a professional yet friendly manner. Service Coordinators develop and articulate their knowledge of services and products through extensive training provided by McGeorge Toyota. Responsibilities include but are not limited to the following: · Receives and responds to inbound service inquiries via phone, text, and email. · Schedules service appointments, ensuring smooth workflow and customer satisfaction. · Actively listens and translates customer needs into service opportunities. · Resolves or escalates customer concerns to appropriate manager or department. · Facilitate parts ordering and transportation requirements when necessary. · Other tasks as assigned to support both Service and Sales Departments. Qualifications · Customer service, sales, telemarketing, and/or hospitality experience preferred · Excellent verbal and written communication skills; bilingual is a plus but not required · Proven ability to multi-task within a fast-paced environment · Proficient PC skills and Microsoft Office · High School diploma or equivalent We offer a great work environment and an excellent benefits package. Requires pre-employment background including drug screening. David R. McGeorge Car Company is a drug free equal opportunity employer.

Job Description HIRING NOW: CLIENT SERVICE MEDICAL SPECIALIST (ON-SITE) - Full & Part Time Positions Available Are you an experienced medical receptionist looking for a career upgrade with a leading healthcare provider? Do you excel in patient care coordination, medical scheduling, and EMR management? If you're ready to join a dynamic, patient-centered team where your expertise is valued, FYZICAL Therapy & Balance Centers - Bon Air wants YOU! Why Join FYZICAL? At FYZICAL Therapy & Balance Centers - Bon Air, we prioritize patient outcomes and foster professional growth. As part of the nation's fastest-growing physical therapy network, we provide a collaborative, supportive, and innovative environment where your career can thrive. Competitive Compensation & Benefits Career Growth & Continuing Education Opportunities Supportive Team & Mentorship from Industry Leaders Cutting-Edge EMR & Patient Management Tools POSITION: CLIENT SERVICE MEDICAL SPECIALIST This is NOT an entry-level position. Candidates MUST have at least 2 years of experience in medical reception. A note to recruitment agencies - we have this role covered at the moment; there is no need to get in touch. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thanks! Responsibilities Patient Coordination & Scheduling: Manage appointments, evaluations, re-evaluations, and timely cancellations. Medical Records & EMR: Maintain accurate patient records using electronic medical systems. Insurance & Billing Support: Verify insurance, process co-pays, and track patient benefits. Communication & Front Office Excellence: Serve as a key liaison between patients, providers, and physicians. Referral Management & Documentation: Process referrals and physician communications with accuracy. General Administrative Duties: Handle multi-line phones, mail, and front office operations. Required Skills 2+ Years Experience in a Medical Reception Role (MANDATORY) Proficiency in EMR Systems (Electronic Medical Records) Exceptional Communication & Customer Service Skills Ability to Work in a Fast-Paced Medical Office Environment Strong Organizational & Multi-Tasking Abilities Knowledge of Insurance Verification & Billing Processes Typing, Database, Internet, and Word Processing Proficiency

Michael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. The Customer Service Representative should be skilled at higher level thinking, be able to approach the customers as a trusted advisor and consultant, to ask qualifying and insightful questions, probe for the customer's need and uncover issues, and provide detailed work requirements so the technician can properly detail work requirements for customers. Service Titan experience would be helpful but is not required. We train our Representatives to be successful. This is a full-time position of 40 hours per week in our Richmond Call Center. Overtime is available during our peak times. Job Functions: Open and maintain customer accounts Recommend beneficial products or services to customers to solve their needs Contribute to team effort by accomplishing related results as needed Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts Follow communication procedures, guidelines and policies Go the extra mile to engage customers. Other duties as assigned Requirements: Proven customer support experience. Familiar with computer functionality Track record of over-achieving Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of personalities Flexible schedule, must be able to work weekends Team Oriented Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively Bachelor's or Associate's Degree Preferred, High School Diploma or GED Required Must possess higher level thinking skills, ability to follow a set process. Strategic thinker mindset Must be able to successfully pass a comprehensive background check Customer Service Representative top skills and proficiencies: Positive Attitude Compassionate Goal Oriented Problem Solving Loves Helping People Likes to Have Fun Solution/Consultative sales skills, ability to conduct a needs assessment and uncover issues, then communicate these needs and issues to the right trade while setting p the service call Duties: Handle inbound customer service inquiries and maximize sales opportunities Strive to achieve goals using approved scripts, strategies and technology Probe for additional sales opportunities (cross-sell) Remind previous clients of recommendations made my technicians and assess current needs Coordinate service appointments Why should you work for the Michael and Son family? We promote from within We build leaders who are developed, coached and trained We provide career pathing with continuous training and development You will be working with a great group of like-minded, high performing people Benefits: Excellent hourly pay rate + Bonus Comprehensive benefits after 30 days including Medical, Dental and Vision Supplemental Life Insurance, Short Term and Long Term Disability, Legal Shield and FSA 401K Plan with Company match Paid Holidays and Paid Time Off Growth Potential Michael and Son Services provides Equal Employment Opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type and/or other characteristics protected by federal, state or local laws. #MSEC1 #ZR

PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. Disburses cash accurately and maintains a cash drawer, balancing it daily Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives Member Service Responsibilities: Responsible for opening Memberships Responsible for opening all types of deposit accounts Able to provide assistance and maintenance on all deposit and loan accounts Referral based lending knowledge Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships Make appropriate referrals to deepen member relationships Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership Engage members and prospective members in a professional and courteous manner in person and over the phone Demonstrates flexibility around the daily needs of the members and the branch Possesses leadership skills to properly self-manage and guide co-workers consistently Possesses lobby leadership skills in order to maximize exceptional member experience Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security Answers member inquiries and cross-sells products and services of the credit union when appropriate. Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner Meets member needs by maintaining appropriate knowledge of all VACU products and services Answers the phone and responds to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales Provides quality service by following all member service expectations Handles troubleshooting and special assignments in support of supervisor. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Thorough understanding of products and services offered by financial institutions preferred Skills: Satisfactory computer skills required. Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution Cash handling/business experience at a financial institution Knowledge of TCD transaction and settlement procedures PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Job Description We are looking for an enthusiastic and compassionate Customer Service Representative to join our nonprofit outreach team. If you enjoy meeting new people, supporting meaningful causes, and developing real-world communication skills, this role offers a rewarding opportunity to make a genuine impact in the community. We proudly partner with some of the nation's most respected charitable and nonprofit organizations, helping them expand their donor networks and build long-lasting supporter relationships. Our outreach approach is centered around personal, face-to-face conversations that create authentic connections and inspire ongoing community engagement. No prior fundraising or marketing experience is required. We provide comprehensive paid training, one-on-one mentorship, and clear advancement pathways for individuals eager to grow while making a difference. Key Responsibilities Represent nonprofit partners at community events, retail locations, and pop-up outreach campaigns. Deliver excellent customer service by answering questions, explaining missions, and assisting donors. Engage with the public to raise awareness and encourage ongoing donor participation. Maintain accurate, confidential donor data and feedback. Assist with event setup and breakdown, including branded displays, signage, and outreach materials. Work collaboratively with your team to achieve daily and weekly outreach goals. Share ideas and feedback to support continuous improvement in donor engagement strategies. Qualifications Excellent communication and interpersonal skills; friendly, approachable, and community-focused. Passionate about helping others and supporting charitable initiatives. Reliable, adaptable, and motivated to succeed in a fast-paced, on-site role. Comfortable initiating conversations and speaking with the public. Willingness to travel locally for events and outreach campaigns. Experience in customer service, sales, retail, or hospitality is a plus but not required. What We Offer Paid training and ongoing mentorship from experienced team leaders. The opportunity to represent well-known nonprofit organizations and global causes. Full benefits package, including medical, dental, and vision insurance. Clear career progression into leadership and management roles. A supportive, mission-driven workplace centered on teamwork, development, and positive impact. A dynamic and engaging work environment featuring live events and community outreach campaigns.

F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the training and equipment you need to succeed. Key Responsibilities: * Provide top-notch customer service via phone, email, and chat channels * Act as a liaison with customers, ensuring clear communication and scheduling of services * Handle inquiries, resolve issues, and provide information about our services * Maintain accurate and up-to-date customer records in our system * Collaborate with other team members to ensure a seamless customer experience * Ability to thrive in a fast-paced setting with clear processes and strong team support Qualifications: * Excellent communication skills, both written and verbal * Strong customer-centric mindset and a genuine desire to help others * Ability to work independently and efficiently * Basic computer skills; proficiency with office software and the ability to learn new systems quickly What We Offer: * Fully equipped work setup, including computers, monitors, and other necessary equipment * Competitive compensation and performance-based incentives * Fixed work schedules that allow you to plan ahead * Health, dental, and vision insurance * Retirement savings plan with employer match * Paid time off and holidays * Professional development and training opportunities * Employee discounts on company services At F.H. Furr, we believe in empowering our team members to excel in their roles. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service. F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. Posted Min Pay Rate USD $17.00/Hr. Posted Max Pay Rate USD $19.00/Hr.

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionSalary: 13 Schedule: 23 days per week, 8:00 AM 5:00 PM Availability: Must be available to work Saturdays Note: Additional hours required during major floral holidays (Christmas, Valentines Day, Mothers Day, Thanksgiving) Job Overview: We are seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join our busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with our delivery team. The majority of this role involves answering incoming phone calls, assisting customers with placing orders, and supporting our team with daily operations. You will also help coordinate with delivery drivers and occasionally field phone calls for other departments. The ideal candidate is a team player with a friendly attitude, excellent communication skills, and the ability to stay organized in a fast-paced environment. Key Responsibilities: Answer incoming florist-related phone calls with professionalism and courtesy Accurately process customer floral orders for same-day or scheduled delivery Coordinate and communicate with delivery drivers regarding orders Respond promptly to floral department emails Occasionally answer calls for other departments and provide basic company information Reconcile monthly floral statements and prepare outgoing invoices Organize and file floral department paperwork Support the team during high-volume holiday weeks with extended hours Qualifications: Prior customer service or administrative experience preferred Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to work independently and handle multiple tasks Positive attitude and a collaborative, team-oriented mindset Availability to work extra hours during peak floral holidays Familiarity with FTD systems is a plus Position Details: Part-Time: 23 days per week Hours: 8:00 AM 5:00 PM (89 hour shifts) Required Availability: Saturdays and major floral holidays

Requirements Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.