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Call center agent jobs in Wright, FL

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  • Airport Agent - Customer Service

    Envoy Air 4.0company rating

    Call center agent job in Pensacola, FL

    Come and work for Envoy Air, an American Airlines Group Company, at PNS and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.61 Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
    $16.6 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    Dermatology Solutions Group

    Call center agent job in Fort Walton Beach, FL

    Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology. PURPOSE: Under the supervision of the Lead Call Center Representative, a Call Center Representative answers multiple phone calls, schedules patient appointments & verifies patients insurance & enters in the patient's information into the eClinical Works database. Also receives supervision from the Business Services Manager. SERVICE ORIENTATION: This position is patient focused with the objective of ensuring positive patient experiences and outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets patients by answering multiple phone lines for all of the satellite locations. Identifies patients by asking for date of birth &/or name in the computer system and creates a new account and updates established accounts. Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Protects patients' rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations. Maintains operations by following policies and procedures and reports changes as needed. Contributes to team effort by accomplishing related results, as needed. Routinely demonstrates superior customer service skills. Answers the telephone in a timely & polite manner. Communicates with patients, internal as well as external customers, in a courteous, professional, cooperative & mature manner. Schedules ‘New' & ‘Established' patient appointments for all locations. Must have the ability to multi-task (high paced work environment). Must have the ability to adapt daily to numerous changes in scheduling procedures. Distributes incoming faxes within the entire company. Scans numerous documents into patient's charts daily. Calls ‘NO SHOW' appointments to reschedule & makes appropriate notations in the eClincal Works Database. Responsible for keeping track of how many patients cancelled or rescheduled their appointment for their assigned provider(s). Reviews Practice Management System (eClinical Works) for Information that needs to be updated. Works with patients on the phone to obtain updated information & accurately enters the information into the eClinical Works Database using proper English grammar, spelling, and syntax. Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax. Staff will be cross trained to cover the Front Desk: Patient Service Representative, as needed. Maintains strict confidentiality. Performs other related duties as assigned. Requirements: **MUST Live in the state of FL,MS, AL, GA **** SKILLS: Must be highly professional in appearance, tone and delivery and an effective communicator. Dedicated to follow-thru and results. Knowledge of dermatology practice preferable. Must be an exceptional listener, with the proven ability to problem-solve issues discussed. The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills. Ability to deal diplomatically with complaints and function well under pressure. Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: High school graduate or GED. One year medical experience working in a physician's office, or equivalent combination of training and experience preferred. Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products. QUALIFICATIONS: Must be able to tolerate sitting and working at a desk for 8 hours per day. Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds. Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment. Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must have a valid driver's license and good driving record. ADDITIONAL NOTES: Work at other jobs or office locations, as required. Occasional travel may be required. WORK ENVIRONMENT: The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.
    $24k-32k yearly est. 20d ago
  • Outbound Call Center Representative

    Advantage HVAC, Plumbing, and Electrical

    Call center agent job in Fort Walton Beach, FL

    Benefits: 401(k) matching Bonus based on performance Health insurance Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting) Pay & Benefits Hourly pay at minimum wage Uncapped commission based on booked appointments and performance Paid Time Off (PTO) Career advancement opportunities Stable schedule in a growing home services company Job Description We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry. This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics. This is a performance-based role with commission upside. Base pay is hourly at minimum wage. Responsibilities Make outbound sales calls to existing customers, unsold estimates, and marketing lists Handle inbound calls as needed Follow call scripts and booking processes Identify customer needs and convert calls into booked appointments Upsell services and maintenance plans when appropriate Accurately document all calls and outcomes in ServiceTitan CRM Meet or exceed daily call and booking goals Participate in training and performance coaching Required Qualifications High school diploma or GED Experience in outbound call center, inside sales, or appointment setting Familiarity with CRM software (ServiceTitan strongly preferred) Strong phone communication and active listening skills Confident using computers and multiple systems simultaneously Ability to work in a fast-paced, metric-driven environment Preferred Experience HVAC, plumbing, or home services call center experience ServiceTitan booking and dispatch workflows Commission-based or performance-pay sales roles Work Environment Call center / inside sales environment Script-driven, KPI-focused role High accountability, low micromanagement Why This Role Works Clear expectations Measurable performance Commission-driven earnings Pathway into senior sales, dispatch, or operations roles
    $24k-32k yearly est. 6d ago
  • Outbound Call Center Data Collection Agent

    Titan Technologies Career 4.0company rating

    Call center agent job in Fort Walton Beach, FL

    Telaforce, a Titan Technologies company, is HIRING in sunny Fort Walton Beach, FL! Day Shift/No Weekends! 40 hours per week 401k with Company match up to 5% HSA ($50/month company contribution) 11 Paid Holidays Promote from within policy FREE PARKING! We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work, where YOU can have an impact on our nation's economic policy, listen here to learn about how Erica supports BLS, and read on to learn more! In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government's payroll surveys. This is important work for our nation! BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making. Your typical duties shall include, but are not limited to: You will be cold calling companies to meet monthly performance obligations. Process confidential data records obtained through telephone interviews or other approved means. Identify and resolve inconsistencies in respondent's responses. Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program. Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information. Interpreting numerical data, reviewing error messages, and correcting data where applicable. Adhering to daily, weekly, and monthly performance targets. Research target company contact information online. You must have: Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required. Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred. Demonstrated experience using the internet for research. Displays excellent oral and written communication skills. Strong interpersonal skills and the ability to communicate clearly and effectively. Basic math skills, to include the ability to round, quantify, and analyze numbers. Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana. High school diploma or equivalent Minimum two (2) years of relevant experience Preferred Experience: Call center, strong customer service and sales experience Consistent work history and excellent attendance record Excellent persuasive/negotiation skills Bilingual (Spanish) Company Description: Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team! Titan is proud to be a Service Disabled Veteran Owned Business.
    $24k-30k yearly est. 60d+ ago
  • Customer Experience Representative

    BOTE

    Call center agent job in Destin, FL

    Your Impact BOTE is looking to fill a role for a customer experience representative is responsible for executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company. This individual will work with our internal customer support/sales team. What You'll Do Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do. Serve as an advocate for our customers, always putting yourself in their shoes and execute accordingly. Learn the BOTE family of products, including paddle boards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits Work with a sense of urgency to ensure that all inbound customer inquiries are responded to and resolved appropriately according to the company's standard operating procedures. These inquiries may include: product info & advice, return & exchanges, warranty claims, shipping questions, feedback & suggestions, maintenance questions, product registration & documentation. Responsible for executing exceptional customer communications across all channels: phone, email, support tickets & contact us forms, chat, social media and reviews. Maintain documentation of all Customer correspondence leveraging the company's order management and customer help desk ticketing system Processing returns/exchanges Contributing to companies KPIs and sales targets. What You've Accomplished Equivalent Related Professional Experience Direct experience in Customer Service Able to work self-sufficiently with limited direct supervision to accomplish tasks Enjoy thinking outside of the box and solving problems with creative solutions Excellent communication skills across all channels: in-person, phone and written Excellent time management abilities with a proven ability to multi-task Strong attention to detail and service-oriented approach. Ability to work individually and in a team environment Strong computer skills and adaptability learning new software platforms and data management processes Passionate about the paddle industry, and the lifestyle that the BOTE brand represents is preferred Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on their feet Ability to be confident, patient and polite when dealing with difficult situations Fast learner who is willing to dive in and learn on the job Desires a long-term career that offers growth in customer relations, product sales, business operations or marketing
    $31k-50k yearly est. Auto-Apply 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Call center agent job in Panama City Beach, FL

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $15 per hour Salary Range: 12 - 15 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-15 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    A Superior Mechanical

    Call center agent job in Panama City Beach, FL

    Job Description At A Superior Air Conditioning Company, we've been proudly serving the Emerald Coast since 2003, delivering dependable residential and commercial HVAC solutions across Panama City Beach, Santa Rosa Beach, Destin, and the surrounding areas. With a commitment to excellence and community, we provide top-quality maintenance, repairs, and installations that keep our customers comfortable year-round. As we continue to grow, we're seeking an experienced Customer Service Representative to join our team and provide outstanding support to our customers and field technicians with professionalism, efficiency, and care. Why Work With Us Proven Reputation: Join a locally trusted HVAC company with over 20 years of excellence and a strong presence in the community. Career Growth: Build your future with ongoing training, professional development, and clear paths for advancement. Earn More: Benefit from a competitive pay structure with multiple bonus programs and incentives designed to boost your income. Benefits We Offer 50% company-paid medical insurance for the employee 50% company-paid vision and dental insurance for the employee 401(k) retirement plan with 4% company match 7 paid holidays Paid Vacation: 1 week after 1 year of service, 2 weeks after 3 years, and 3 weeks after 5 years of employment. Quarterly BBQ cookouts and an annual Christmas celebration Work Hours: Monday - Friday, 8 am - 4 pm with rotational weekends during the summer. Pay Scale: $18 - $20/h depending on experience + spiffs program. On average, our CSRs earn an additional $250-$300 per month through performance incentives. Position Summary: The Customer Service Representative serves as the primary point of contact for customers, managing inbound inquiries, scheduling service appointments, and addressing concerns with professionalism and efficiency. This role also involves proactive outbound calls to follow up on completed services and inside sales responsibilities, including recommending additional products and services tailored to customer needs. The CSR collaborates closely with the service team to ensure timely solutions, fosters positive customer relationships, and supports the overall growth and success of the company. Required Qualifications Minimum of 2 years' experience in customer service, call center, or telemarketing Experience in the HVAC or home services industry is a plus, but not required Sales experience is a plus Excellent communication skills, both verbal and written Strong organizational and multitasking abilities Proficiency with Microsoft Office/Google workspace tools Experience with Service Titan is preferred Positive, professional attitude with a commitment to customer satisfaction Ability to remain calm and effective in a fast-paced environment Problem-solving skills and attention to detail
    $18-20 hourly 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brandon Lewis-State Farm Agent

    Call center agent job in Mary Esther, FL

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Brandon Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 22d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jim Liufau-State Farm Agent

    Call center agent job in Fort Walton Beach, FL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-33k yearly est. 3d ago
  • Customer Service Representative - State Farm Agent Team Member

    Courtney Simpson-State Farm Agent

    Call center agent job in Fort Walton Beach, FL

    Job DescriptionBenefits: Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Courtney Simpson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 16d ago
  • Representative, Customer Service

    LCI 4.8company rating

    Call center agent job in Pensacola, FL

    The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: * EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. * BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. * SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. * SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Service Representative is to provide customer service with customer recognition to everyone. LOCATION AND SCHEDULE Pensacola, FL - On-Site Monday-Friday 7:30 AM - 4:00 PM (can vary based on store) KEY RESPONSIBILITIES * Responsible for all customer service functions with customer recognition and interface the most critical element. * Accurate computerized checkout * Requires excellent communication skills * Requesting and identifying material from the warehouse and shelf stocking. * Store cleanliness both in and outside. * Other duties as requested by Manager and/or Assistant Manager QUALIFICATIONS * High school graduate with one year relevant work experience. * Basic retail knowledge. Accuracy with computerized checkout systems. * Requires excellent communication skills. * Must have interpersonal skills dealing with and communicating with customers, vendors, co-workers and management. Team player. PHYSICAL DEMANDS * While performing the duties of this job, the employee is in a store and warehouse environment. The employee is regularly required to sit; stand; walk and use hands. This could require frequent manual labor similar to stocking of product, receiving freight, or other lifting and/or moving of product. WORK ENVIRONMENT * The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest potential: upward mobility, rewarded through hard work * Competitive salary and compensation * Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans * Health, Dental, and Vision Insurance * Ten paid holidays annually * Paid Time Off (PTO) * On-site Health and Wellness program * Employee Assistance Program (EAP)
    $24k-32k yearly est. 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Blake Thomas-State Farm Agent

    Call center agent job in Gulf Breeze, FL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-33k yearly est. 15d ago
  • Customer Service Representative

    Liveoak Fiber

    Call center agent job in Niceville, FL

    We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate. POSITION OVERVIEW & PURPOSE The Customer Service Representative serves as the first point of contact for LiveOak Fiber customers, providing exceptional service and support for our telecommunications products and services. This role ensures customer inquiries are resolved promptly and accurately, contributing directly to customer satisfaction, retention, and the company's reputation for excellence. ESSENTIAL DUTIES & RESPONSIBILITIES• Respond to customer inquiries via digital channels and in-person in a friendly and professional manner.• Assist customers with logging into their accounts and provide support for general account management.• Handle billing inquiries, payments, and payment plans, and resolve billing discrepancies.• Accept orders from new customers and modify existing customer orders.• Schedule installations, work orders, and service calls as needed.• Conduct customer satisfaction surveys and gather feedback for continuous improvement.• Utilize customer service software and ticketing systems to manage customer inquiries and servicerequests.• Maintain accurate records of customer interactions, transactions, and feedback.• Process customer disconnections and equipment returns.• Apply payment and process checks for customer bills. KNOWLEDGE, SKILLS & ABILITIES• Excellent verbal and written communication skills.• Strong problem-solving and conflict-resolution abilities.• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.• Basic computer proficiency, including navigating multiple systems simultaneously.• Customer-focused mindset with the ability to build rapport and trust. BASIC QUALIFICATIONS & COMPETENCIES• High school diploma or equivalent.• Minimum of 1 year of customer service experience.• Must be able to provide proof of eligibility to work in the U.S. PREFERRED QUALIFICATIONS & COMPETENCIES• Previous call center experience, preferably in the telecommunications industry.• Familiarity with CRM software and troubleshooting technical issues.• Bilingual skills (English/Spanish or other languages) are a plus. PHYSICAL DEMANDS & WORKING ENVIRONMENT• Walking- up to 40%• Standing- up to 40%• Reaching- up to 10%• Lifting and/or bending- up to 10%• Work environment- indoors• Able to lift up 45 pounds.• Travel: minimal (less than 10%) STATEMENTThe qualification requirements, physical demands, and work environment characteristics described in this are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA). Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.
    $25k-33k yearly est. Auto-Apply 17d ago
  • Customer Service Representative - State Farm Agent Team Member

    Eric Cabaniss-State Farm Agent

    Call center agent job in Milton, FL

    Job DescriptionBenefits: One on one coaching Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Eric Cabaniss - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 2d ago
  • Customer Service Representative

    Rocky's Termite and Pest Control

    Call center agent job in Pensacola, FL

    If you are interested in a position to join a highly motivated team and to become part of an amazing environment look no further. Do you enjoy establishing relationships, helping others, solving problems, and tackling new challenges? We're looking for someone independent, confident, and customer-oriented, with outstanding time management skills and a positive attitude. Why join Rocky's Termite & Pest Control team? Rocky's Termite & Pest Control is a growing, family-oriented pest management company servicing the North West Florida. We are looking for individuals wanting not just a job but a place to learn, grow, and develop a career that helps people. What's in it for you? Full training for all services and an in-depth orientation of the pest industry Attractive compensation linked to performance Opportunities for advancement Fun atmosphere Health insurance Dental and vision Paid time off Job responsibilities include but are not limited to customer service (phones), scheduling, and troubleshooting account issues. While working with office staff members to provide excellence in our services provided. This job will be office based at our main location in Pensacola, Fl.
    $25k-33k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    John Kizziah-State Farm Agent

    Call center agent job in Pensacola, FL

    Job DescriptionBenefits: Hourly Plus Commission Simple IRA License Reimbursement Salary Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with John Kizziah - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 27d ago
  • Customer Service Representative - State Farm Agent Team Member

    Will Rentschler-State Farm Agent

    Call center agent job in Pensacola, FL

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Will Rentschler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $25k-33k yearly est. 5d ago
  • Customer Service Rep(03865) - 272 S. Arnold Rd.

    Domino's Franchise

    Call center agent job in Panama City Beach, FL

    Job Description We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! Operating the cash register and collecting payment from customers. Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. Other duties as assigned. The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative: Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude! Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most.
    $25k-33k yearly est. 9d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jim Dickerson-State Farm Agent

    Call center agent job in Panama City Beach, FL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Licensing paid by agent Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-33k yearly est. 4d ago
  • Customer Service Representative - State Farm Agent Team Member

    Edward Dominey-State Farm Agent

    Call center agent job in Ensley, FL

    Benefits: Bonus based on performance Company parties Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Company Overview: Edward Dominey - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment. Job Description: As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include: Engaging with customers through various channels, including phone, email, and chat. Providing friendly and efficient assistance with policy inquiries, updates, and claims. Utilizing digital tools and platforms to connect with a younger demographic. Collaborating with a dynamic team to ensure timely and effective issue resolution. Proactively identifying opportunities to enhance customer satisfaction. Qualifications: Excellent communication skills, both written and verbal. Tech-savvy with a familiarity with digital communication tools. Customer-oriented mindset with a strong desire to exceed expectations. Ability to adapt to a fast-paced, evolving work environment. Previous customer service experience is a plus, but not required. Requirements: High school diploma or equivalent; college degree is a plus. A positive and proactive attitude towards learning and growth. Familiarity with social media platforms and digital communication tools. Ability to work in a collaborative team setting. Willingness to obtain relevant insurance licenses (training will be provided). How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ********************* Edward Dominey - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $25k-33k yearly est. 8d ago

Learn more about call center agent jobs

How much does a call center agent earn in Wright, FL?

The average call center agent in Wright, FL earns between $20,000 and $40,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Wright, FL

$29,000

What are the biggest employers of Call Center Agents in Wright, FL?

The biggest employers of Call Center Agents in Wright, FL are:
  1. Titan Technology Services
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