Call center representative jobs in Aurora, NY

Customer Care Representative- Regular Full Time Buffalo, NY Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customer service while maintaining workflow. Duties and Responsibilities: Working through our CRM, acknowledge all requests within a 2hr timeframe. Process customer orders, returns, exchanges, back-order updates, and contract pricing. Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving. Coordinate expedites & obtain proof of delivery. Process new item requests (NIR) submitted by Sales team. Proactively update and increase product knowledge. Promote company events and services through all points of contact with our customers. Perform general data entry functions in addition to those listed above. Proactively work with all internal departments to provide excellent service to our customers. Work with your manager to improve workflow and processes. Skills and Requirements: You have a passion for the “Customer Experience” and helping business become more successful. 2+ years of office support in a customer service role is preferred. Solid computer and multitasking skills, Microsoft Office and CRM. Exceptional communication skills, both written and verbal. Excellent organizational and time management skills. Strong decision making and analytical abilities. Must be able to pass a NON-DOT drug screen and physical. Customer facing coverage for retail store when needed. Ability to lift 30 lbs. - 50 lbs. on a repetitive basis. Able to climb ladders on a repetitive basis. High School diploma / GED equivalent. The ability to work 5 days a week, Mon.-Fri., 8:30-5pm. Benefits: Medical benefits. Dental & vision benefits. Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance). Company provided life insurance policy. 401K. Paid time off. DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role: The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships. Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes. Essential Job Functions/Responsibilities: Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy. Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures. Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products. Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships. Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information. Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions. Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes. Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements. Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills. Minimum Job Qualifications: Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered). Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution. Strong proficiency in navigating banking technologies and digital platforms. Lending certification is a plus. Ability to work a structured schedule that includes evenings and weekends. Starting Compensation: $30.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

Customer Experience Representative Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. What You Will Do * Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries. * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing. * Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions. * Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. * Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs. * Identify opportunities for cross selling and upselling. * Collect and enter orders for new or additional products or services. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. * Ensure that appropriate actions are taken to resolve customers' problems and concerns. * The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. * Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent. * 2-3 years of customer service/sales experience required. * Excellent communication skills including active listening. * Comfortable upselling and cross selling products. * Service-oriented and able to resolve customer grievances. * Proficient computer skills with the ability to learn new software. * Good time management skills to prioritize and plan work activities. * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner. * Reacts well under pressure and treats others with respect. * Works efficiently and effectively, both independently and as a team to ensure call standards. * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience. Responsibilities: * Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients. * Document and report customer feedback to improve the patient experience. * Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information. * Discern when triage by clinical healthcare staff is necessary. * Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws. * Contribute to patient care teams by providing care coordination services. * Participate in Quality Improvement and Quality Assurance activities as needed. * Track and log patient information. * Attend meetings as required. * Perform other relevant duties as assigned. Qualifications: * High school diploma or GED equivalent. * At least 1 year of experience delivering high-level customer service in a healthcare setting or call center. * Computer literate and proficient in Microsoft Office. Preferred Qualifications: * Associate's degree in a related field. * Comprehensive knowledge of medical terminology. * At least 3 years of experience delivering high-level customer service. * At least 3 years of relevant healthcare experience. * Proficient with an Electronic Health Record system. Physical Requirements: The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds. Pay: The salary range for this position is $16.76 to $20.24 per hour. Union Affiliation: This position is represented by United Healthcare Workers East, Local 1199.

Come and work for Envoy Air, an American Airlines Group Company, at BUF and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.33/ HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come. Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost?effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am - 04:25pm, Mon, Tues, Wed, Fri 11:30am - 08:00pm EST Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience. Qualifications Should have a Customer Service experience in Call center environment. Should have at least 1 - 2 years of experience Additional Information To get further details or to apply for this position please contact: Suhas Konuche ************ ******************************

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Call Center Agent, is a frontline brand ambassador for Care Medical Practice and our sister PC Grace at Home. This position is pivotal in delivering an exceptional experience to our Family Members (patients) by handling high-volume inbound and outbound communications to schedule and reschedule appointments, conduct appointment reminder outreach, and support Care Medical/Grace at Home wellness campaigns. The role also includes routing clinical triage information to providers, and assisting with medication refills, medical records, medical documentation, and medical service coordination with the nursing team. Agents support a comprehensive primary care model-including pediatric care, women's health, family planning, adult medicine, and geriatrics-using sound judgment, clear communication, and strict adherence to privacy and quality standards. Key Responsibilities Patient Access, Scheduling, and Outreach: Answer 40-80 inbound calls daily with professionalism and empathy; complete timely outbound follow-up calls and texts. Schedule, reschedule, and cancel appointments accurately across multiple providers and departments in accordance with clinical protocols and urgency (e.g., well-child checks and pediatric vaccines, women's health screenings, chronic care follow-ups, acute visits). Place proactive appointment reminder calls/texts and perform rescheduling outreach to reduce no-shows and close care gaps. Support Care Medical/Grace at Home wellness campaigns through targeted outreach, education, and scheduling for preventive and in-home wellness services. Provide clear instructions on visit preparation, required documentation, insurance/referrals, and practice policies (no-shows, late arrivals). Clinical Request Intake and Triage Routing: Apply basic triage guidelines to assess urgency and perform warm transfers/escalations to clinical teams as indicated. Intake and route clinical requests efficiently, including: Medication refill requests (collect pharmacy details, last visit date, medication name/dose; route per protocol). Medical records requests (verify identity/authorization, log requests, route to records team). Medical documentation and forms (e.g., school/work forms, FMLA; ensure completeness, route, track). Vaccine records (locate/verify in EMR/registry and route or coordinate release as appropriate). Collaborate with clinical and administrative teams to support care coordination and timely communication back to Family Members. Data Integrity, Compliance, and Quality: Collect, verify, and update demographics, contact preferences, insurance, PCP attribution, and referrals/authorizations. Document thoroughly and accurately in EMR/scheduling systems (e.g., MEDENT) in compliance with HIPAA and organizational policies. Meet or exceed performance and quality metrics (e.g., first-contact resolution, schedule accuracy, average handle time, patient satisfaction). Participate in ongoing training, feedback, and quality improvement efforts. Required Qualifications Education: High school diploma or equivalent required. Coursework/certification in medical office administration, healthcare communications, or patient access preferred. Medical terminology. Experience: 1-2 years in a high-volume medical call center, centralized scheduling, or patient access role preferred. Experience supporting primary care across pediatrics, OB/GYN, internal medicine/geriatrics, or multi-specialty settings preferred. Experience with outreach campaigns (appointment reminders, care gap closure, wellness initiatives) is a plus. Communication: Excellent verbal communication, active listening, and de-escalation skills; calm, professional, and patient-centered approach. Bilingual skills (English/Spanish or languages reflective of our Family Members) strongly preferred. Technical Proficiency: Proficiency with EMR/scheduling systems (e.g., MEDENT, Epic, Athenahealth) and call center tools (e.g., RingCentral). Accurate, efficient data entry; able to navigate multiple systems and outreach platforms. Additional Competencies: Strong judgment to follow protocols and escalate appropriately. Organized, detail-oriented, and dependable; strong follow-through and ownership of resolution. Ability to build trust and rapport with Family Members, teammates, and provider offices. Strict adherence to HIPAA and privacy standards. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: Practice-based, with daily In-office work. The job is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace. In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business. Equal Opportunity & Reasonable Accommodation Statement Care Medical Practice is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Who We Are OneBridge Benefits was founded in 2013 by members of its current leadership team who had the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode, as a premier healthtech company servicing over 250,000 participants with over 2 billion dollars in health accounts. In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals. We have built an environment that creates opportunities for our people to serve greater roles within specialized teams as we never lose sight of the pursuit of individual passions. We strive to go above and beyond, and embrace open communication, collaboration, and flexibility to achieve our mission. Check out our careers page for more information on the Company and our Core Values: onebridgebenefits.com/careers/ Your Opportunity with Us: Our Customer Service Representative is part of our Customer Care Center and has an integral role in providing excellent customer service to our participants. This position may require flexibility in shift scheduling. A successful candidate would be ready to embrace the following key responsibilities: Takes pride in providing each participant with an outstanding experience Timely resolve participant issues, complaints, and inquiries Handle participant inbound and outbound calls by listening to participant needs and providing supportive solutions, along with capturing call log notes Inform clients and employers about upcoming changes or situations that impact their accounts Develop a thorough understanding of the Company's products and solutions to be able to guide callers through troubleshooting, navigating the company online portal and mobile applications Communicate, coordinate and team with other departments when needed to assist with solving participant issues Ability when the need arises to reprocess transactions within the system while on the phone with a participant Process forms and adjustments as directed by the participant Review and apply appropriate action to incoming documents from participants and employer groups Help train new employees and thoroughly share our internal customer service policies Analyze data, from reports and system information, to identify and resolve errors prior to final substantiation Consistently maintain production standards based on metrics and processing goals Meet or exceed quality standards for entered information A strong candidate would have the following qualifications and skills: Completed High School Diploma or equivalent Six months of customer service experience in a healthcare related or social services setting, or a combination of experience preferred Excellent written and verbal communication skills Ability to listen to a customer issue with an approach that de-escalates the situation High quality and accurate data entry skills Strong attention to detail and highly organized Individually driven as well as dedicated to working collaboratively with the team Ability to meet all department goals to include accuracy and productivity Strong analytical, problem-solving, and decision-making skills Proficiency in Microsoft Office products Flexibility to work additional hours as needed The OneBridge Way At OneBridge Benefits, we believe that a thriving Company Culture is the foundation of meaningful work and memorable experiences. Our atmosphere is rooted in connection, purpose, and authenticity. We invite you to explore and discover what makes us unique and see if it feels like the right place for you to thrive! We offer practical perks that makes a difference, like free covered parking just a short, easy walk away, as well as an on-site gym. We embrace a casual dress code, welcoming comfort that fits your work style while supporting your day-to-day business activities. We're community-minded changemakers, giving back through employee-driven charity involvement and causes that matter to our people This role is based in-office and requires regular in-person presence to support cross-functional collaboration and engagement. Candidates should be comfortable commuting to downtown, Buffalo, NY. Job Type: Full-time Pay: $20.00 per hour Schedule: Monday to Friday, 11:30am - 8:00pm Apply today to learn more about building your career with our OneBridge Benefits team.

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities As a key member of the Loan Operations Department, the Loan Operations Document Review Representative 1 is primarily responsible for reviewing loan documentation to ensure compliance with regulatory requirements and internal policies. This role plays a critical part in the accurate onboarding of loans from various loan origination systems (LOSs) into Community Bank's core operating system. Essential Responsibilities: Review loan documentation and verify new loan data in the system for accuracy, ensuring compliance with regulatory requirements and internal policies; escalate major loan violations to the supervisor for further review Identify and document exceptions for errors in calculations, missing documentation, and required corrections Verify contract figures, disclosures, signatures, and supporting documentation based on loan type requirements Review insurance applications and health-related eligibility questions, identifying and documenting exceptions for calculation errors or missing information Enter and update data for loan renewals and modifications directly into the core system Process cross-applications within the core system to allocate funds and fees to the appropriate general ledger during loan onboarding Handle maintenance requests submitted by Loan Operations or other departments Review and resolve general ledger discrepancies by processing necessary cross-applications and maintenance adjustments Verify and process auto transfer forms in the system to ensure accuracy Configure and manage document accessibility within the department's software systems Maintain a strong working knowledge of all relevant laws, regulations, policies, and internal controls, ensuring ongoing compliance and timely completion of job-specific training requirements Ancillary Duties: Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals Perform other related duties as assigned or directed Qualifications Education, Training and Requirements: Associate's degree or equivalent work experience in related field required Bachelor's degree preferred All applicants must be 18 years of age or older Skills: Strong attention to detail as well as proven organizational and analytical skills Ability to manage multiple tasks and prioritize effectively under time constraints Excellent written and verbal communication skills Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data Problem-solving skills with the ability to research and resolve issues independently Experience: Preference will be given to candidates with a minimum of one (1) year of banking experience, along with knowledge of lending products and services. Ideal candidates should also have a working understanding of the documentation required for onboarding loans to the core servicing system.

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shifts (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. • Ensure coffee and products are always fresh and accurate by following our REV procedures. • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. • Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. • Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: • Adhere to all operational standards and guidelines for product preparation. • Prepare all products accurately by following the order monitor. • Communicate showcase and product needs to ensure availability for customers. • Regularly monitor and record temperatures of required products. • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: • Follow all restaurant policies, procedures, and standards. • Practice proper hand washing techniques and adhere to sanitation guidelines. • Complete all sanitation tasks as outlined. • Health & Safety: • Work in compliance with occupational health and safety legislation. • Follow safe work practices and procedures. • Use required personal protective equipment. • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. • Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: • Excellent customer service skills with a friendly and welcoming attitude. • Ability to work in a fast-paced environment with a sense of urgency. • Strong communication and interpersonal skills. • Ability to work on a team and with multiple employees. • Attention to detail and ability to accurately process orders. • Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay $18.00 - $20.29 Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

AMAZING ON-SITE CUSTOMER SERVICE OPPORTUNITY! Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income! Shift: M-F Days Must work one evening (until 9 PM) per week. Position Type: DIRECT HIRE (Benefits start Day 1) Pay: $17.25 - $17.75 Health + Welfare stipend adds an additional $4.23-$4.93/hour Location: Geneseo, NY Responsibilities Do inbound and outbound calls and assist customers with questions, and issues Discuss payment options and negotiate arrangements Handle emails with a helpful, can-do attitude Troubleshoot problems and find fast, friendly solutions Document all customer interactions clearly and accurately in the system Follow call scripts and document interactions Represent the company with professionalism and positivity-every time Experience Diploma or GED required; extra education gets you noticed. Excellent communicator who thrives on persuasion and problem-solving. Comfortable juggling multiple systems while keeping customers engaged. Hungry to learn, hit targets, and grow your career. Strong communication, typing, and organizational skills Familiarity with standard office systems and procedures Ability to report to work, in-office, in Geneseo, NY Benefits: Competitive benefit options, including medical, dental, vision, and 401(k) Click APPLY NOW to receive a phone call! Pay Details: $17.25 to $17.75 per hour Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review What You Will Do * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * Work directly with customers to provide solutions and recommend home products and services to fit their needs. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. * Provide information on services offered, pricing, and scheduling availability. * Collect and enter orders for new or additional products or services. * Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays. * Follow up with customers post-service to ensure satisfaction and address any further concerns. * Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans. * Update customer information and service histories in the company's database. * Act as a liaison between customers, technicians, and the company's management team. * Coordinate and schedule technicians for service calls, maintenance, and install. * Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites. * Adjust schedules in response to emergencies or urgent service requests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent * 2-3 years of customer service, preferably in HVAC or related industry * Dispatching experience preferred * Ability to confidently make outbound calls, handle potential objections, and engage customers effectively * Excellent communication skills including active listening * Service-oriented and able to resolve customer grievances * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team to ensure call standards * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Call Center Agent, is a frontline brand ambassador for Care Medical Practice and our sister PC Grace at Home. This position is pivotal in delivering an exceptional experience to our Family Members (patients) by handling high-volume inbound and outbound communications to schedule and reschedule appointments, conduct appointment reminder outreach, and support Care Medical/Grace at Home wellness campaigns. The role also includes routing clinical triage information to providers, and assisting with medication refills, medical records, medical documentation, and medical service coordination with the nursing team. Agents support a comprehensive primary care model-including pediatric care, women's health, family planning, adult medicine, and geriatrics-using sound judgment, clear communication, and strict adherence to privacy and quality standards. Key Responsibilities Patient Access, Scheduling, and Outreach: Answer 40-80 inbound calls daily with professionalism and empathy; complete timely outbound follow-up calls and texts. Schedule, reschedule, and cancel appointments accurately across multiple providers and departments in accordance with clinical protocols and urgency (e.g., well-child checks and pediatric vaccines, women's health screenings, chronic care follow-ups, acute visits). Place proactive appointment reminder calls/texts and perform rescheduling outreach to reduce no-shows and close care gaps. Support Care Medical/Grace at Home wellness campaigns through targeted outreach, education, and scheduling for preventive and in-home wellness services. Provide clear instructions on visit preparation, required documentation, insurance/referrals, and practice policies (no-shows, late arrivals). Clinical Request Intake and Triage Routing: Apply basic triage guidelines to assess urgency and perform warm transfers/escalations to clinical teams as indicated. Intake and route clinical requests efficiently, including: Medication refill requests (collect pharmacy details, last visit date, medication name/dose; route per protocol). Medical records requests (verify identity/authorization, log requests, route to records team). Medical documentation and forms (e.g., school/work forms, FMLA; ensure completeness, route, track). Vaccine records (locate/verify in EMR/registry and route or coordinate release as appropriate). Collaborate with clinical and administrative teams to support care coordination and timely communication back to Family Members. Data Integrity, Compliance, and Quality: Collect, verify, and update demographics, contact preferences, insurance, PCP attribution, and referrals/authorizations. Document thoroughly and accurately in EMR/scheduling systems (e.g., MEDENT) in compliance with HIPAA and organizational policies. Meet or exceed performance and quality metrics (e.g., first-contact resolution, schedule accuracy, average handle time, patient satisfaction). Participate in ongoing training, feedback, and quality improvement efforts. Required Qualifications Education: High school diploma or equivalent required. Coursework/certification in medical office administration, healthcare communications, or patient access preferred. Medical terminology. Experience: 1-2 years in a high-volume medical call center, centralized scheduling, or patient access role preferred. Experience supporting primary care across pediatrics, OB/GYN, internal medicine/geriatrics, or multi-specialty settings preferred. Experience with outreach campaigns (appointment reminders, care gap closure, wellness initiatives) is a plus. Communication: Excellent verbal communication, active listening, and de-escalation skills; calm, professional, and patient-centered approach. Bilingual skills (English/Spanish or languages reflective of our Family Members) strongly preferred. Technical Proficiency: Proficiency with EMR/scheduling systems (e.g., MEDENT, Epic, Athenahealth) and call center tools (e.g., RingCentral). Accurate, efficient data entry; able to navigate multiple systems and outreach platforms. Additional Competencies: Strong judgment to follow protocols and escalate appropriately. Organized, detail-oriented, and dependable; strong follow-through and ownership of resolution. Ability to build trust and rapport with Family Members, teammates, and provider offices. Strict adherence to HIPAA and privacy standards. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: Practice-based, with daily In-office work. The job is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace. In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business. Equal Opportunity & Reasonable Accommodation Statement Care Medical Practice is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Description At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions . We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come . Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience. M-F 8:30am-5pm