Customer Representative
Call center representative job in Pittsburgh, PA
Please apply if you are located in Orlando, FL or Pittsburgh, PA, as those are our only locations hiring! Opus Business Consulting is expanding and looking to hire a Customer Representative to assist our sales team! Our company has a longstanding reputation in the area helping customers and helping our employees reach their goals. Our focus is on coaching and developing our team in high level communication and negotiation skills.
Customer Acquisition
Account Retention
Sales Negotiation
One-on-one presentations
Benefits for a Sales Representative:
Competitive Pay
Uncapped Commissions
In House Training
No Seniority
Unlimited Growth
Customer Service Agent
Call center representative job in Pittsburgh, PA
Back to results Customer Service Agent Branches & Operations Full-time Pittsburgh, PA, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $19.75 per hour.
YOUR ROLE AT SIXT
* You welcome all customers upon arrival and gather feedback to improve their future rental experience
* You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
* You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
* You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
* You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
* Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
* Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
* Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
* Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
* Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
* Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
* Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
* Bonus Plan Take advantage of a bonus plan based on performance
* Employee Assistance Program Access support whenever needed through our Employee Assistance Program
* Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
* Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Postet on 03.11.2025
# REF25532N
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Sales & Customer Service Representative
Call center representative job in Pittsburgh, PA
Titan Management Acquisitions is a promotional marketing firm in the Pittsburgh, PA area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets
.
Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment.
Job Description
We are seeking an enthusiastic, efficient person to join our sales team to help with sales processes and customer service. Duties of this position include communicating and building relationships with customers, coordinating with other departments, maintaining a customer database, and promoting a quality image of the company.
We are a small company with a national reputation. We continue to expand our reach to new markets and customers. Our sales team works with terrific clients across the country engaging in face to face sales interactions with customers.
NO D2D
NO B2B
NO Cold Calling
Paid Training Provided!
Benefits include:
- Full paid training
- Flexible work schedule
- Incentives plan
- Weekly guaranteed base pay
plus commission
- Advancement opportunities
- Bonus Opportunities
Qualifications
Qualifications
One to two years of experience in customer service or business setting
Ability to be organized and efficient under varying workloads
Demonstrate initiative and self-direction
Demonstrate team skills
Good interpersonal and communication skills
Attention to detail
Additional Information
Check us out at
**********************************
Like us on Facebook
Connect with us on LinkedIn
Follow us on Twitter
Call Center Representative
Call center representative job in Fernway, PA
Cellular Sales
Call Center Representative
Customer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation
The highest in the wireless industry
Auto-ApplyCall Center Representative
Call center representative job in Pittsburgh, PA
Primary Call Center Representative
Shifts:& During training (3 months), the shift is 7:45 am to 5:00 pm. After training, you MUST be available to work shifts between the hours of 8:00 am to 9:00 pm with rotating weekends from 8:00 am to 5:00 pm. No exceptions. Mandatory overtime may be required based on business and training needs.
Position Overview:
This position is responsible for handling a high volume of inbound calls. Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
Job Responsibilities:
Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer's needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center's Key Performance Metrics on a daily, weekly and monthly basis.
Promotes bank products and services by properly identifying the customer's needs and providing appropriate offerings.
Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.
Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.
Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.
Education:& High School Diploma or GED, college a plus
Experience:& 3+ years in a high volume (100+ calls), inbound Call Center/Contact Center OR College degree in lieu of experience.
Required Skills:
Excellent communication skills, both written and verbal
Excellent customer service skills
Detail oriented
Ability to work and multi-task in a fast-paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software (MS Word, Excel, Outlook)
Preferred Experience/Skills:
CRM experience
Workday experience
Relationship management software experience
Customer facing experience
Softphone/Mitel experience
Customer Service Representative
Call center representative job in Franklin Park, PA
FASTSIGNS #291801 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCall Center Talent Pool Req (Pittsburgh, PA)
Call center representative job in Pittsburgh, PA
Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.
Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.
Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes.
Ideal Candidate Will Possess:
Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.
These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh.
**Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available**
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth Opportunities: We offer a supportive environment for professional development and advancement.
Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyCall Center Representative
Call center representative job in Export, PA
Company: Mt. Pleasant Window & Remodeling Co.
Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.
We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.
Key Responsibilities:
Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation
Address homeowner questions and objections professionally
Collect and enter homeowner information, including names, addresses, and phone numbers
Schedule and confirm appointments for our sales representatives
Input detailed notes into the computer system about each interaction
Make quality control phone calls and follow-up calls
Answer inbound calls from potential customers responding to advertisements
Update lead information and maintain accurate reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Previous experience in telemarketing, sales, marketing, or promotions is preferred
Strong communication and interpersonal skills
Proficiency in relevant computer applications
Product training will be provided
Schedule:
Monday - Thursday: 11:30 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks)
Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.
Apply today!
Auto-ApplyCustomer Service Representative
Call center representative job in Fernway, PA
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Enter and process orders based on customers' purchase orders and historical data (orders entered via EDI and manually).
Source products from various suppliers; offer replacement options with specifications.
Expedite orders to ensure timely delivery.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Provide back-up support to inside sales team, as needed.
Qualifications:
High School Degree or Equivalent required
Associates' Degree preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-MB1
Auto-ApplyCall Center Representative
Call center representative job in Butler, PA
Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inaqujiries with regard to account maintenance, balance transfers, stop paymenets, statement requests, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives and fields incoming customer service calls.
Researches and resolves customer inquiries.
Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure cusomter satisfaction.
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
Resets customer passwords on the Internet Banking Platform.
Accepts and processes customer check orders.
Performs other duties as assigned.
ADDITIONAL RESPONSIBILITIES:
Attend seminars and meetings as appropriate
Maintain confidentiality in accordance with the Code of Ethics
Adhere to established security procedures
Participate in proactive team efforts to achieve departmental and company goals
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Communication- Strong verbal and written communication skills and organizational skills.
Computers/Technical --- Personal computer skills, and all company computer applications as necessary, i.e. email; intranet.
Banking -- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies.
Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent
Availability to work flexible hours
PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings.
Auto-ApplyCustomer Service Representative
Call center representative job in Cheswick, PA
This role is not open for submissions from outside staffing agencies
Customer Service Representative
What Brought You Here:
Pay- $18/hour-$22/hour
Day Shift Hours OT as needed
Benefits starting DAY ONE!
Who You Are:
A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.
What You Will Be Doing:
Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
Answer customer service calls within the first three rings.
Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
Data entry
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
Handles or refers complaints of product or service failure to the appropriate department for investigation.
Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
Prepares price quotations on items not contained in price book and prepares quotations.
Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
Answers customer's technical questions regarding products and services.
Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
Attends regular customer service department meetings.
Support and participate in the organization's continuous improvement program and product training courses.
Perform other related duties and provide back-up support to other group members as assigned by management.
Skills You Bring:
Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
Proven work experience in customer service.
Proven prior professional office setting experience required.
Experienced user of Microsoft Office suite.
Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, and geometry.
Prior data entry experience
Manufacturing background preferred
Must be able to multi-task, be organized, efficient, and accurate.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Listening skills and data collection with attention to detail are essential.
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
Call Center Operator
Call center representative job in Pittsburgh, PA
Are you ready to be the voice of care and connection at UPMC St. Margaret? We're hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled Sunday through Thursday from 3:00 PM to 11:30 PM. As a vital part of our telecommunications operations, you'll handle incoming calls with professionalism and empathy, ensuring timely and accurate communication across departments. Weekend and holiday availability is required, but there's no on-call or travel involved. If you meet the minimum qualifications and are eager to make a meaningful impact, apply today!
Responsibilities:
* Manage keys and sign-in books for various departments and areas.
* Activate the Alert Notification System.
* Dispatch Security for emergency support.
* Coordinate with cab companies and prepare related paperwork.
* Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
* Handle telephone repairs and log reports.
* Answer and redirect incoming calls, provide information, and manage paging systems.
* Provide answering services, dispatch emergency messages, and maintain on-call schedules.
* Report issues with elevators, ATMs, and payphones.
* Assist with parking lot gate and pay station issues.
* Support religious services by handling patient requests and emergency dispatch.
* Manage pager repairs, replacements, and troubleshooting.
* Perform duties in line with UPMC Health System's philosophy.
* Make approved overhead announcements.
* High school diploma or GED required.
* Minimum two-years experience in customer service required, answering service experience preferred.
* Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
* Must possess proficient typing (40 wpm) and spelling/grammar skills.
* The call center operator will type alpha text messages via pagers to physicians, staff, and answering service clients.
* Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
* Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines.
* Attends in-service and training classes, as required
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Customer Service Agent
Call center representative job in Canonsburg, PA
International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting
the position full-time. This is a great opportunity for anyone interested in advancing their career.
Job Description
The Customer Service Specialist is responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. Daily tasks include inbound/outbound calls, scheduling new appointments, client policy reviews, data entry, and servicing requested benefits. Growth and advancement opportunities are available.
Qualifications
- Be driven and motivated to being successful
- Have excellent customer relation skills and communication
- Have strong organizational skills and attention to detail
- Be service oriented/ people person/ call center experience preferred
- Be knowledgeable in Windows and thorough PC skills
- Flexible and adaptable to change with excellent time management
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Universal Agent
Call center representative job in Butler, PA
Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
OUR NEXT CLASS ANTICIPATED START IS: Monday, January 12, 2026
(date and time subject to change)
Apply now to be considered.
What's In It For You
Competitive hourly wage with free/discounted services
Award-winning, positive work environment
Benefit eligibility on your first day with low employee premiums that are far better than the industry average
Free Company services such as Internet, video, and telephone through Armstrong Cable. What's even better is you can enjoy discounted services from our affiliate companies
Opportunity for advancement
Employee recognition programs
401(k) plan participation
What You'll Be Doing
Resolve routine inbound and limited outbound customer inquiries over the telephone
Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
Proficient handling of video product troubleshooting, and product attributes.
Accurately enter service call information including communication of troubleshooting steps performed.
Isolate customer issues and field requests regarding our Cable Telephony product.
Responds to customer concerns/requests, explains available options, and meets call quality expectations.
Promote sales by explaining available services.
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned
What You'll Need
Technology-related certifications or accredited degrees preferred.
Understanding of traditional Ethernet and wireless networks as well as MoCA networks.
Strong typing, verbal and written skills are necessary for success.
Familiarity with desktop and mobile operating systems as well as security software packages.
Experience with third-party entertainment platforms and services preferred.
Ability to quickly and effectively adapt to changes in the work environment.
Coachable person who is eager to learn new skills and take on new responsibilities.
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.
Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
Auto-ApplyCustomer Service Representative
Call center representative job in Aliquippa, PA
Join a fast-paced and energetic workplace where you can build a rewarding career! With more than 40 years of transportation experience, PGT Holdings. is a leader in flatbed shipping solutions with the best drivers, mechanics and office talent in the industry.
If you are interested in becoming part of our team, there are a few things you should know:
* You will have PURPOSE. Transportation and logistics are critical to the economy, to commerce and to society; and every person working in the supply chain plays a vital role.
* You will GROW. Your job will expose you to areas outside of your comfort zone, like economics, mathematics, technology, international law and customer relations. PGT offers in-house training programs and supports education to evolve your role.
* You will be CHALLENGED. No two days are the same in the transportation industry, and the dynamic nature of the work makes for a challenging and fulfilling career.
Job Description -
* Solicits, processes, and coordinates scheduling of shipments from existing and new customers.
* Handles telephone calls and emails from customers concerning problems with or complaints about service.
* Uses knowledge and judgement to strategically book freight for our terminals.
* Forms personal relationships with customers to maintain ownership of key accounts.
* Leverages technology to ensure internal freight needs are met.
* Acts with urgency to book additional loads to rescue drivers stuck in challenging freight environments.
What you need to succeed -
* High School Diploma or GED required. Associates or Bachelors strongly preferred.
* 0-5 year of experience in Transportation.
* 0-5 years of management experience.
* Customer Service, Detailed Oriented, and Sense of Urgency Mentality
* Must have attention to detail and the ability to multi-task
Appointment Center Representative
Call center representative job in Glenshaw, PA
At EAS Roofing, we pride ourselves on delivering exceptional service and creating positive experiences for our clients. We're on the lookout for a dedicated and friendly Appointment Center Representative to join our team and help us continue providing top-notch support and organization.
Role Overview: As an Appointment Center Representative, you will be the first point of contact for our clients and customers. Your role will be essential in scheduling, rescheduling, and confirming appointments while providing a welcoming and professional experience.
Key Responsibilities:
Client Interaction: Manage incoming calls and messages in a friendly and professional manner. Assist clients in scheduling, rescheduling, or canceling appointments as needed.
Appointment Management: Maintain and update appointment schedules, ensuring accuracy and minimizing conflicts.
Technology Use: Utilize our appointment scheduling software and other relevant systems efficiently. Troubleshoot basic tech issues and assist with software updates.
Data Entry: Accurately input and maintain client information and appointment details in our system.
Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions in a courteous manner.
Learning & Development: Stay updated with company procedures and industry best practices. Participate in training sessions to enhance skills and knowledge.
Qualifications:
Friendly and Professional: Exceptional interpersonal skills with a genuine ability to connect with people and provide a positive experience.
Responsible: Demonstrated reliability and punctuality, with a strong work ethic and attention to detail.
Tech-Savvy: Proficiency with computers and technology, including experience with appointment scheduling software. Ability to quickly adapt to new tools and systems.
Willing to Learn: Eagerness to grow and learn new skills, with an open mindset towards continuous improvement.
What We Offer:
Supportive Environment: A friendly and collaborative team committed to your success.
Training: Comprehensive training to help you excel in your role and advance in your career.
Career Growth: Opportunities for professional development and career advancement within our company.
Benefits: Heath benefits available, earned PTO days
How to Apply: If you're enthusiastic about this opportunity and meet the qualifications listed above, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role!
Join us at EAS Roofing and be a part of a dynamic team dedicated to making a difference every day. We look forward to your application!
Customer Service Representative
Call center representative job in Frazer, PA
Job Details Essex - Frazer - Frazer, PA
We are currently looking for a dedicated, efficient individual to join our team as a Customer Service Representative. Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise - following the order from start to finish.
Why Choose Essex?
We offer a competitive salary and exceptional benefits package unmatched in the industry.
We pride ourselves in a company culture that encourages ownership, assistance, growth, and doing the right thing - allowing you to be your best self.
We are a stable, growing company and we know that our true strength is from our people. Enjoy a small company atmosphere with the resources of a larger company due to our network.
Position Details
Receives customer orders by phone, email, customer website or EDI.
Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers. Confirms shipped orders and starts the invoicing process.
Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.
Assists outside Sales Partners with customer inquiries and requests as needed.
Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.
Requirements
High school diploma or GED required
Knowledge and skills comparative to completion of a bachelor's degree preferred
2-3 years of professional experience in a related field preferred
Advanced attention to detail and accuracy in all work required
Benefits
Paid Time Off
10 Paid holidays
Referral bonuses
401(k) retirement with Company contribution
Company Profit Sharing
Medical, Dental, Vision, Life Insurance
And more!
Shift and Schedule
Monday through Friday
8 am to 4:30 pm
Overtime after 40 hours
About the Company
Essex Food Ingredients has been a distributor of food ingredients since 1972 - currently located in Frazer, PA with main warehousing in Sayreville, NJ. Essex is a tight knit company that has earned the respect of both customers and suppliers through superior service. We provide innovation and value to our clients in the food industry, and we are successful because of our focus on taking ownership, providing needed help, and always doing the right thing. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers - our employees.
Join our company today to begin a fulfilling career with a group that understands that people are our strength!
Essex Food Ingredients is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
Retail Sales & Customer Service Representative
Call center representative job in Monroeville, PA
Titan Management Acquisitions is a promotional marketing firm in the Morgantown, WV area. Our experience on the ground means we're a powerful asset for business campaigns and publicity efforts. Like a fine suit, every service offered to our clients are finely tailored based on specific products and targets
.
Our mission is to build connections between our clients and their potential customers by creating a standard of excellence and providing top notch service, while fostering our teams' growth through a rewarding and progressive environment.
Job Description
Titan Management Acquisitions'
goal is to provide client acquisition services for a wide range of satellite and communications clients. Our clients have a huge presence in some of the world's largest retailers.
We are expanding into the Monroeville, PA market in September 2016, and are looking for qualified candidates to assist our growing firm! This position offers candidates fully paid training, a wide range of career growth possibilities, a competitive pay structure, travel incentives and performance bonuses! The best part? You'll be working with some of the largest brand names nationwide!
What you'll do as a Retail Sales Representative:
Consult with retail customers to identify and sell a variety of products and services new to the marketplace that meet their wants/needs
Develop exceptional customer relationship management (CRM). Listen and understand client needs and provide advice on how they can be met by products and services offered
Generate revenue and sales to meet sales targets
Provide customers with a positive sales and service experience
Meet sales quotas and service objectives in a fast paced retail environment
Product performances, demonstrations and sales will be a requirement in this role
Qualifications
As a Retail Sales Representative you must:
Be adaptable to a variety of people
Be comfortable with face to face consumer interaction
Possess a post-secondary education or equivalent experience in sales, marketing, retail or a related field
Travel to on-site retail events as it will be a requirement in this role
Think you have what it takes to be our next Retail Sales Representative? Apply now!
The selected candidate for this role will be working inside major retail locations across the local
area on behalf of a local retail & promotional based marketing firm to promote, sell and represent their client's products/brands. You will not be considered an employee of the retailer in which location you are stationed.
Additional Information
Check us out at
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Call Center Representative
Call center representative job in Export, PA
Job Description
Call Center Representative Company: Mt. Pleasant Window & Remodeling Co.
Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.
We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General Purpose:
We are looking for a motivated individual with strong customer service skills. As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.
Key Responsibilities:
Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation
Address homeowner questions and objections professionally
Collect and enter homeowner information, including names, addresses, and phone numbers
Schedule and confirm appointments for our sales representatives
Input detailed notes into the computer system about each interaction
Make quality control phone calls and follow-up calls
Answer inbound calls from potential customers responding to advertisements
Update lead information and maintain accurate reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Previous experience in telemarketing, sales, marketing, or promotions is preferred
Strong communication and interpersonal skills
Proficiency in relevant computer applications
Product training will be provided
Schedule:
Monday - Thursday: 11:30 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Rotating Saturdays: 9:00 AM - 5:00 PM (typically every 3 to 4 weeks)
Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.
Apply today!
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Call Center Representative
Call center representative job in Butler, PA
Provides quality service by telephone to bank customers in an efficient and professional manner. Sells appropriate products via the telephone. Researches and resolves customer requests and answers customer inaqujiries with regard to account maintenance, balance transfers, stop paymenets, statement requests, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives and fields incoming customer service calls.
Researches and resolves customer inquiries.
Accepts inbound and makes outbound calls to develop client relationships. Provides follow-up to ensure cusomter satisfaction.
Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the bank.
Resets customer passwords on the Internet Banking Platform.
Accepts and processes customer check orders.
Performs other duties as assigned.
ADDITIONAL RESPONSIBILITIES:
Attend seminars and meetings as appropriate
Maintain confidentiality in accordance with the Code of Ethics
Adhere to established security procedures
Participate in proactive team efforts to achieve departmental and company goals
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Communication- Strong verbal and written communication skills and organizational skills.
Computers/Technical--- Personal computer skills, and all company computer applications as necessary, i.e. email; intranet.
Banking-- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies.
Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent
Availability to work flexible hours
PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 10 lbs. occasionally; may be required to work weekends and attend remote meetings.
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