Call Center Agent
Call center representative job in Visalia, CA
Job DescriptionDescription:
We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.
Answer incoming calls and respond to customer inquiries professionally.
Make outbound calls to follow up with customers, confirm appointments, or provide updates.
Provide accurate information regarding products, services, and company policies.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Maintain a high level of customer satisfaction through positive interactions.
Update customer records and document call details in the system.
Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
Follow company guidelines and standard operating procedures.
Requirements:
Associates Degree or equivalent required.
Previous experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Ability to handle a high volume of calls efficiently.
Strong problem-solving and active listening skills.
Familiarity with CRM software and basic computer proficiency.
Ability to work in shifts, including weekends and holidays if required.
Patience, empathy, and a customer-first attitude.
This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
Customer Service Rep
Call center representative job in Visalia, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Call center representative job in Visalia, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Representative
Call center representative job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great.
Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
Sales and Growth
Identify upsell and add-on product opportunities by asking probing questions to identify product need.
Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
Communication of product promotions to customers through outbound calls.
Record complete and accurate information on job leads through inbound calls.
Sales region main point of contact for general customer service requests.
Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
Other
Support ISR and ISA in providing written job quotes as needed
Support ISR and ISA in logging information in the Salesforce as needed
Answer inbound calls in a timely and professional manner; meeting customers expectations.
Regional point of contact for distributors and sales representatives
Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
Generate and processing of profoma invoices
Other projects and assignments as designated by Supervisor
Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
Demonstrate exceptional interpersonal communication and relationship building techniques.
Have the ability to work in a diverse and dynamic team environment.
Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
Solid aptitude for learning new tools, processes and techniques.
Exceptional verbal and written communication skills.
Strong organization skills.
Minimum Qualifications
Demonstration of the competencies and skills listed above.
Two or more years of experience in a customer service, sales or call center environment with increasing responsibility.
NDS product and business knowledge or experience in a similar industry.
Working knowledge of Syspro or similar ERP system.
Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
Ability to effectively work cross functionally.
Desired Qualifications
Bachelor Degree
Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
HP Customer Sales Representative
Call center representative job in Clovis, CA
Job Type:
Regular
Become a part-time HP Customer Sales Representative!
Pay: $19.00 per hour based on location and candidate experience
Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week)
About the Position
HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees.
Day-in-the-Life
Demonstrate HP products at a big box retail store
Engage and build rapport with customers by creating a memorable experience
Responsible for maintaining professional relationships with management and staff within assigned store
Train retail store associates on HP products and services
Maintain displays for cleanliness, functionality, and demo-readiness
Responsible for reporting and competitive insights
What's in it for you?
Stable, weekly schedule
Next day pay on-demand with DailyPay
Friday, Saturday, or Sunday availability
Paid training completed online
$25 per month Technology Reimbursement
Represent one of the most environmentally friendly companies worldwide
I'm Interested! What Qualifications Do I Need?
Be a problem-solving, tech-savvy enthusiast
Have an outgoing personality and be eager to learn
Be comfortable engaging with customers and demonstrating products with training
Ability to engage in a selling process that overcomes objections and connects with customer needs
Retail experience or customer service experience in electronics, tech or wireless a plus
Training or product demonstration experience a plus
1-year job experience required
About Company
2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.
Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Auto-ApplyCustomer Service Rep
Call center representative job in Visalia, CA
Act as the primary point of contact and liaison for Foundation, Key Medical Group and delegated health plan members and providers contacting the plan regarding general inquiries, concerns or requests for information ? Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls ? Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving program services and benefits ? Follow established policies, procedures, guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner ? Intake, handle and coordinate member grievances, appeals and claim issues, escalating to the customer service lead or department manager, when necessary ? Educate members and providers on eligibility, medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction ? Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines, policies and procedures ? Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc.
in accordance with established procedures ? Triage member and provider requests or inquiries for other departments ? Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions ? Identify member/provider issues and trends and report relevant information to the customer service lead or manager ? Perform other related duties as required or assigned.
Call Center experience a plus/Bilingual Spanish a plus.
Customer Service Representative
Call center representative job in Selma, CA
Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.
As a Customer Service Representative (CSR), you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.
Why you'll love working here:
We offer a full-time, Monday-Friday work schedule.
The pay rate for this position is $20 per hour
You'll receive paid time off (PTO) at a generous accrual rate.
You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You'll have the opportunity to utilize Culligan equipment in your home free of charge!
What you'll do:
Customer service:
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.
Product and service knowledge:
Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
Offer product/service recommendations and educate customers.
Issue resolution:
Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.
Time management:
Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.
Documentation and reporting:
Accurately document customer interactions and transactions in customer service software.
Safety:
Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.
Where you'll work:
Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones - this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday - Friday 8am-5pm, this role may require some evenings and weekends as business needs require.
Who should apply:
The personal attributes that will set you apart in our hiring process include empathy and resilience - our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously.
Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR's must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills.
Your qualifications:
2+ years' experience in a customer service role.
2+ years' experience in a call center environment
Excellent verbal and written communication skills.
Excellent organization and multi-tasking skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance (Only applicable for employees working 2 hours or more in unincorporated LA county).
#INDSJ
Customer Service Representative
Call center representative job in Fresno, CA
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
WiZiX Technology Group - Customer Service Representative
We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.
Job Responsibilities
Answer inbound service and supply calls from customers regarding copier/printer equipment.
Process and track supply orders, including toner and maintenance kits.
Create and dispatch service tickets to field technicians based on urgency and location.
Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
Maintain accurate records of customer interactions and service history in our system.
Follow up to ensure customer satisfaction and timely resolution of all requests.
Monitor incoming low toner notifications from our various cloud systems
Requirements and Skills
High school diploma or equivalent; some college preferred.
Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
Strong communication skills-both verbal and written-with a professional phone manner.
Ability to multitask, stay organized, and handle high call volumes.
Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
Positive attitude and a team player.
At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience.
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
Auto-ApplyAviation Front Desk Customer Service Representative
Call center representative job in Fresno, CA
Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
Customer Service Representative - Entry Level
Call center representative job in Fresno, CA
We're hiring a motivated, people-oriented individual to join our growing Customer Service Team! This entry-level position is perfect for anyone looking to start a rewarding, purpose-driven career in the nonprofit or public outreach sector.
As part of our team, you'll represent nationally recognized nonprofit organizations, engage with the public at community events, and help raise awareness for meaningful causes. If you're energetic, enjoy face-to-face interaction, and want a career where your work truly makes a difference, we'd love to meet you!
Key Responsibilities
Serve as the first point of contact for donors, supporters, and community members
Communicate nonprofit missions, goals, and programs clearly and passionately
Build strong relationships to increase public awareness and donor engagement
Assist with planning and executing local outreach and fundraising campaigns
Represent nonprofit partners at community events, markets, and public spaces
Maintain a positive, professional, and compassionate attitude with every interaction
Qualifications
Excellent communication and interpersonal skills
Friendly, outgoing, and team-oriented personality
Passion for helping others and supporting charitable causes
Comfortable speaking with people in dynamic, fast-paced environments
No prior experience required - full paid training provided
Must be at least 18 years old and legally authorized to work in the U.S.
What We Offer
Competitive hourly pay plus bonuses and incentives
Paid training in customer service, marketing, and nonprofit outreach
Career growth opportunities in management, leadership, or campaign coordination
Travel opportunities for national nonprofit events
Supportive, inclusive team environment where your work makes a real impact
BDC Administrator/Customer Service Representative
Call center representative job in Fresno, CA
Dealership:L0029 Lithia Hyundai of FresnoLithia Hyundai of FresnoBDC Administrator (Customer Service Representative)
#1 Hyundai Dealer in Northern California
#6 Ranked in the Country for Best Dealership to Work For
Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team!
What You Will Do:
Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries.
Schedule appointments and follow up with leads to drive showroom traffic.
Maintain accurate records in our CRM system.
Provide top-notch customer service while meeting performance goals.
What We Are Looking For:
Strong communication skills and a friendly, professional attitude.
Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus).
Ability to multitask and work in a team-oriented environment.
Basic computer skills and familiarity with CRM software.
We offer the best-in-class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The CA-based HOURLY range for this full-time position is $16.50 to $20.00, plus bonus opportunities.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Auto-ApplyCustomer Service Representative - Entry-Level | Immediate Start
Call center representative job in Fresno, CA
We are a rapidly expanding event marketing and nonprofit fundraising company seeking enthusiastic, customer-focused Entry-Level Customer Service Representatives to join our team immediately. This role is ideal for individuals who enjoy engaging with the public, working in fast-paced environments, and building a career in event marketing, community outreach, and fundraising.
No prior experience is required. We provide paid training, hands-on mentorship, and real-world experience through live events, promotional campaigns, and nonprofit outreach initiatives.
Key Responsibilities
Interact with the public at live events, fundraising activations, and community outreach programs
Deliver friendly, professional customer service to attendees, donors, and supporters
Communicate campaign messaging, nonprofit missions, and fundraising goals
Answer questions confidently and provide accurate information
Assist with event setup, breakdown, logistics, and on-site coordination
Build positive relationships with community members and partner organizations
Maintain an energetic, welcoming, and professional presence at all events
Qualifications
We are looking for candidates who are:
Outgoing, approachable, and comfortable speaking with new people
Strong communicators with excellent interpersonal skills
Positive, coachable, and eager to learn
Team-oriented with a strong work ethic
Reliable, professional, and available for an immediate start
Experience in customer service, retail, hospitality, sales, events, or promotions is a plus, but not required.
What We Offer
Immediate hire opportunities with full-time hours
Paid training and ongoing professional development
Competitive weekly pay plus performance-based bonuses
Full benefits package including Medical, Dental, and Vision
Clear advancement opportunities into leadership, event management, and account-level roles
A supportive, energetic, and team-driven work environment
Opportunities to work with well-known nonprofit and charitable organizations
Auto-ApplyCustomer Service Rep - Cashier
Call center representative job in Fresno, CA
76 Gas Station (Fowler, and Fresno Locations)
We are looking for a talented and hard-working Gas Station Customer Service Attendant to join our team. The perfect fit for our team are individuals who are self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
Full-time and part-time positions are available.
Essential Functions:
Provide exceptional customer service service.
Conduct all cashier activities accurately, safely, while following company guidelines
Maintain cash drawer, secure all funds in safes, and perform cashier reconciliation at each end of shift to ensure accurate management of sales.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Effectively manage food service and beverages to ensure maximization of sales
Stock goods and continuously ensure shelves are full of products.
Benefits:
Competitive pay.
Multiple health plan options, including vision and dental for you and your dependents.
Health Care Flexible Spending Account
Financial benefits including matching 401(k) and stock purchase plan.
Company-paid life insurance and optional voluntary whole life coverage.
Company-paid Short- and Long-term disability insurance, including AD&D.
A generous number of vacation days each year, 8 paid holiday's
Supplemental Paid Sick Leave in addition to regular sick leave.
Auto-ApplyLicensed Customer Service Representative
Call center representative job in Fresno, CA
Job Description
We are looking for a licensed part time Customer Service/Sales representative to join our team! Options for commission and hourly base!
Benefits
Hourly Base Salary + Commission
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
Answering customer calls, following up on requests, claims, documents and paperwork. Quoting new business and cross selling existing clients.
Requirements
Personal lines or Property and Casualty License
Availability to work from 12:30 to 5pm.
Customer Service Representative (Order Processing Specialist)
Call center representative job in Fresno, CA
Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefits package in an employee-friendly and rewarding environment.
SUMMARY: The Order Processing Specialist under limited supervision from the Lead Customer Service Manager will plan, organize, and direct the activities required to receive, schedule, coordinate, and process customer orders for products via phone, email, or direct contact by performing the following duties.
DUTIES:
1. Cover Customer Service Department phone lines to write phone orders, answer customer inquiries, record complaints and sell additional products that may meet customers' needs
2. Edit orders received by fax, mail or email for product name, price, nomenclature, terms, conditions and link to any agreement with any existing contracts. Compared to previous orders shipped to that particular customer
3. Input order onto the Telephone Order Pad and enter data into the computer.
4. Submit shipping instructions, release empty rail cars and file claims with the railroad online
5. Keep appropriate personnel, including the company President, advised of customer orders, complaints, product requests and other relevant information, via computer reports, memos and verbal contact, when necessary
6. Keep customer advised of shipping date, anticipated delays, and any additional information needed by customer.
7. Plan and direct the activity involved in the movement of inbound and outbound freight
8. Negotiate and receive freight quotes and ensure timely delivery and receipt of goods
9. Approve incoming freight bills and all UPS and Fed-Ex charges for customers and/or employees
10. Review account receivable and customer payment history to:
a) Ensure product is not shipped to customers with overdue accounts, without company President's approval
b) Verify that payment terms offered to customer remain appropriate
c) Contact past due accounts for payment status
d) Deduct incoming payments on weekly Accounts Receivable report.
11. Confer with production, sales, shipping, warehousing, or common carrier personnel to schedule and expedite shipments or trace missing or delayed shipments, including:
a) Recommending type of packaging or labeling needed for order
b) Follow up on orders to ensure delivery by specified dates.
c) Process all necessary documentation for export shipments, ensuring a smooth flow of goods through customs
12. Prepare sales invoice computing price and shipping charge, prepare additional forms required by customer, such as Certificates of Analysis (COA) or Country of Origin and email all required documentation to customer
13. Receive and research customer complaints
14. Prepare shipping orders, bills of lading, etc. and route order to shipping department. Prepare
Export papers & email to customers, Customs and carrier
15. Prepare sample request and forwards to lab for shipping. Contact customer for sample approval.
Notify Quality Control, Shipping and Production Departments when approved
12/11/2020 Page 2 of 3
16. Maintain files of order documentation, invoices, freight rates, correspondence, etc.
17. Compile statistics and prepare various reports as directed by management
18. Verify carrier has current Certificates of Insurance on record naming Vie-Del Company as additional insured
19. Perform all other duties associated with Customer Service
20. Log shipments off customer contracts
21. Prepare daily and weekly inventory, daily shipping schedules.
ADDITIONAL DUTIES:
1. Perform other duties which may be assigned by the President.
2. The company reserves the right at any time, with or without notice, to change this job description, reassign or transfer the employee to another position, or alter or assign additional job responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requires excellent verbal and written communication skills, as well as excellent organizational skills. Ability to type and enter on a personal computer, 10-key by touch. Experience with Windows, Microsoft Word, and Excel is preferred.
1. Education and Experience
High School diploma or GED. AA Degree or equivalent preferred and/or two years related experience. Proficiency using Microsoft Word, Excel, and other computer applications is desirable.
2. English Language Skills
Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization. Ability to effectively present information, both verbally and in writing.
3. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
4. Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.
5. Other Requirements
Intermediate or higher level of experience with word processing and spreadsheet applications. Intermediate or higher level of experience with Internet search engines. Typing speed of 40 words per minute or more and ten-key by touch.
Auto-ApplyCall center agent
Call center representative job in Fresno, CA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Call center
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Call center requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
Customer Service Rep - Manufacturing Company
Call center representative job in Fresno, CA
TempToFT
Customer Service Rep - Manufacturing
Expanding Fresno manufacturer has an immediate opening for a Customer Service Rep to act as account manager to specific customers in building lasting relationships with the company to increase customer loyalty.
Ideal candidates will have a minimum of 4 years of experience working in a Customer Service, Administrative or Purchasing role in a manufacturing company. Excellent communication (written and verbal) skills are vital along with advanced computer skills. A working knowledge of JDE , Salesforce or CRM software is preferred. The ability to establish and maintain interpersonal business relationships with customers, co-workers and vendors is a must.
Duties for this position include handling incoming calls from customers, entering verbal, faxed or EDI purchase orders, assisting with product related questions, assisting with shipping questions, keeping accurate notes and call logs along with various other related responsibilities. This is a direct hire position, with a salary range of $16-18 per hour or more depending on experience.
Company is known for their competitive salaries, their rewarding work environment and retaining amazing staff. Everyone who works in this customer service department loves working there and the reason for the opening is because someone took a promotion.
If you have 4 years of experience working with customers at another manufacturing company and you're ready to take the next step in your career, this is a job that you should apply to!
Please email your resume to rebecca@hireupss.com and reference "Customer Service Rep - Manufacturing" in the subject line. I would be happy to review your resume and have a personal conversation with you about your experience. Keep in mind if you are confidentially looking, that I have 12 years of career/recruiting experience and will keep any information that you share with confidence.
Look forward to hearing from you!
Locally owned and operated, while expanding throughout the Central Valley (including Merced, Madera, Fresno, Visalia and Bakersfield areas), we are dedicated to serving our clients and applicants with the most comprehensive and professional level of service because we strive to serve you the best out of any recruitment service in our area.
You may also apply on our website at http://hireupss.com and keep up to date by “liking” us on Facebook at http://facebook.com/hireupss. Rate us on Indeed at: http://www.indeed.com/cmp/Hire-Up-Staffing-Services
We are confident you will find our service is a step Hire Up from the rest!
Customer Service Representative
Call center representative job in Fresno, CA
Customer Service Representative
DEPARTMENT: Event Services
REPORTS TO: Event Manager
FLSA STATUS: Part-Time, Non-Exempt
SALARY: $17.00 Hourly
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the Fresno Convention & Entertainment Center team that is transforming live entertainment? Join us to make legends happen!
THE ROLE: Under the direction of the Director of Event Services, the Customer Service Representative's primary responsibilities include the following functions in accordance with Legends & ASM Global policies.
Essential Duties and Responsibilities
Greet guest as they enter with a smile & great attitude
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential upon entry
Provide guests with friendly and accurate directions while in FCEC Venues
Check tickets for guests attempting to access their section/assist them in locating their seat
Responsible for questions, information requests and comments
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
Use excellent customer service skills and positive attitude when interacting with guests, vendors, and employees
Complete all assigned tasks within the guidelines & deadlines set by Directors, Managers and Supervisors
Effectively and calmly interact with challenges or emotional guests and employees
Ability to memorize, recollect, and quickly retrieve relevant information
Always follow all operating policies and procedures
Maintain company confidentiality
Other duties as assigned from time to time to achieve event success
Education and/or Experience
High school diploma or equivalent
At least 18 years of age
One (1) year prior customer service experience, preferably in sports/entertainment venue environment, but not required
Skills and Abilities
Reliable, punctual, and regular in attendance with effective communications skills
Must have reliable transportation to and from scheduled shifts
Must have the ability to read, write and understand English in a working environment
Friendly, outgoing personality
Ability to take directions well and work well with co-workers and management
Must maintain a neat, well-groomed appearance that always conveys professionalism
No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pint, etc.)
Must be available to work at least a good portion of events per month; including being available for events on Fridays, Saturdays, Sundays and Holidays
Work Conditions
Walking & standing occurs 90% of the time (4-6 hours per shift)
Employees may be assigned to work positions located outside.
Employees will be assigned to work any and all shifts.
Employees should use precautions & follow safety guidelines
NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Auto-ApplyCustomer Service Rep(07765) - 424 E. Tulare Ave.
Call center representative job in Tulare, CA
Searching for qualified customer service reps with personality and people skills. Someone who is pleasant on the phone, preferably bilingual, can upsell products and works quickly and efficiently.
Must by 16 years of age or older. Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders in Spanish and English.
Take inventory and complete associated paperwork.
Clean equipment and facility daily.
Training
Communication and computer skills.
Must be able to make correct monetary change.
Ability to add, subtract, multiply and divide accurately and quickly.
Verbal, writing and telephone skills to take and process orders.
Customer Service Representative
Call center representative job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
* Sales and Growth
* Identify upsell and add-on product opportunities by asking probing questions to identify product need.
* Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
* Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
* Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
* Communication of product promotions to customers through outbound calls.
* Record complete and accurate information on job leads through inbound calls.
* Sales region main point of contact for general customer service requests.
* Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
* Other
* Support ISR and ISA in providing written job quotes as needed
* Support ISR and ISA in logging information in the Salesforce as needed
* Answer inbound calls in a timely and professional manner; meeting customers expectations.
* Regional point of contact for distributors and sales representatives
* Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
* Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
* Generate and processing of profoma invoices
* Other projects and assignments as designated by Supervisor
* Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
* Demonstrate exceptional interpersonal communication and relationship building techniques.
* Have the ability to work in a diverse and dynamic team environment.
* Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
* Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
* Solid aptitude for learning new tools, processes and techniques.
* Exceptional verbal and written communication skills.
* Strong organization skills.
Minimum Qualifications
* Demonstration of the competencies and skills listed above.
* Two or more years of experience in a customer service, sales or call center environment with increasing responsibility.
* NDS product and business knowledge or experience in a similar industry.
* Working knowledge of Syspro or similar ERP system.
* Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
* Ability to effectively work cross functionally.
Desired Qualifications
* Bachelor Degree
* Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
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