Call center representative jobs in Hope Mills, NC - 184 jobs

Job DescriptionDescription: Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails. Essential Duties and Responsibilities: Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner. Enter service calls into the operating system. Enter supply orders and send to appropriate person and/or department. Enter meter readings received into the department. Enter Service Reports sent into the department from Technicians/ Service Manager. Fill out various forms used within the department as it pertains to address changes and information updates. Quote labor rates based off customer locations; quote supply prices. Other duties as assigned and/or needed by Supervisor/Manager Requirements: Qualifications: High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company: eClerx LLC Position Type: Full-Time About Us: eClerx is a dynamic and innovative call center company dedicated to providing exceptional services to our valued customers. With a focus on quality and customer satisfaction, we're expanding our team and looking for talented individuals to join us in delivering outstanding service and driving sales growth. Job Description We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client's offerings, present tailored solutions, and actively guide customers toward completing a purchase. A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience. We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in the office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303. Compensation/Pay: Joining Bonus: $200 (Payable in the first check after completing 60 days in the organization). In addition to fixed/hourly pay, this role includes Sales incentives Pay rate during training period (including classroom and nesting) will be $12.50/hour Production: Pay increases by $1 per hour upon completion of 60 days of employment Pay rate will be $14.50/hour if you work a full 40-hour schedule + Sales incentives If you are unable to complete a 40-hour schedule, then the pay rate will be $13.50/hour + sales incentive. Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx - so you never have to look for another job again! Key Responsibilities: Engage with customers in sales-related conversations Listen actively to customers' needs and provide accurate information about our products/services Demonstrate a deep understanding of our product/service offerings and confidently articulate their features and benefits Utilize effective sales techniques to persuade customers and close deals Handle objections and address customer concerns with empathy and problem-solving skills Process sales transactions accurately and efficiently Meet or exceed sales goals and other KPIs consistently Maintain thorough and up-to-date knowledge of company policies, procedures, and promotions Document all interactions and transactions in the system accurately Requirements: Previous experience in inbound/outbound sales in a call center preferred. Excellent communication skills, both verbal and written. Strong interpersonal skills with a customer-centric approach. Ability to work in a fast-paced environment and handle high call volumes. Proven track record of meeting or exceeding sales targets. Familiarity with CRM systems and basic computer proficiency. Flexibility to work various shifts, including evenings, weekends, and holidays. High school diploma or equivalent; additional education or certifications are a plus. Benefits: Competitive salary with performance-based incentives. Comprehensive training and ongoing development opportunities. Health insurance, retirement plans, and other benefits. Positive and collaborative work environment. Opportunities for career advancement and growth within the company. Requirements Willing and able to work different shifts: late nights, holidays & weekends. Available to work from the office building - work from home positions not available Only full-time schedules are available. “Please note that eClerx is a drug-free workplace, and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent on the results of these tests.”

Under the supervision of the Manna Church Community Store Director and the Assistant Store Manager the Customer Service Representative will be interacting with customers continually offering them assistance as needed, stocking and straightening shelves/displays, and checking out customers. The Manna Church Community Store is a retail business that sells donated building materials, furniture, flooring, homegoods and appliances at discounted prices to generate revenue to support the Manna Dream Center in its mission to reach our community with the love of Jesus Christ while ministering to the needs of the community. General Responsibilities: Manna Church and the Manna Church Community Store exist to glorify God by equipping His people to change their world. As a Manna Church Community Store Customer Service Representative you are to assist in this vision by embodying the values and culture of Manna Church, by engaging within the local church, living a lifestyle consist with our bylaws, and by modeling SERVE - See and Shape the Future, Engage and Develop Others, Reinvent Continually, Value Results and Relationships, and Embody the Values Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: Customer Service: Greet walk-in customers Assist customers, by phone or on the sales floor Ensure customers are assisted with purchases to include: helping to move furniture/appliances/supplies Maintain product knowledge and up-to-date information on sales events Consistently provide an exceptional level of both internal and external customer service Cash Register Operations Accurately and efficiently operate registers according to procedure Maintain orderly appearance of register area and keep supplies stocked Administrative Duties Assist the Manna Church Community Store Director and/or Assistant Manager with opening and closing operations of the store. Assist with administrative functions of the daily operations Store Operations Work with Manna Church Community Store Director for effective merchandising of the floor, maximizing available display space aChanging displays for Holidays and Sales Events. Ensure that all areas of the store, restrooms, and warehouse are clean and safe Manage donor receiving area that offers premium service, quick and easy drop-offs and appropriate donation receipts. Clothing sorting and distribution to the racks. Maintaining a neat and orderly appearance in the store. Required Meetings Manna Church Community Store Meetings Staff Mentoring as directed Key software requirements: Google Mail/Apps/Docs MS Office Square POS Square Spiritual Requirements: Regular involvement in Manna Church activities and events. Signed acknowledgement of Manna Church's “Statement of Faith” Signed acknowledgement to policies and procedures as stated in Manna Church's employee handbook. Living out the spiritual principles outlined in the Employee Handbook; participation in a small group; attending worship services; involvement in outreach; following Christ personally and passionately; sexual purity. Requirements Physical & Skill Requirements: Valid Driver's License To be able to lift and move up to 75 lbs Rearranging of Community Store Merchandise and Shelving Salary Description 10.00 per hour

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities: Client Communication & Scheduling: Client Relations & Service: Managing Patient Information & Technology: Support the Medical Team & Practice Operations Qualifications: Required: One year of Veterinary customer service experience Required: Knowledge of veterinary medical terminology and procedures Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Job Description Extra cash? New skills? More opportunity? Find what you're after at Domino's, where you'll have fun while making great food and providing exceptional customer service. We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best. As a Domino's Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards. Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers. Requirements: You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing. You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner. You will be expected to demonstrate and model Domino's Perfect Image standards at all times. Domino's will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material). Do you have what we're looking for? Apply to join our team today!Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Fayetteville, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Full-time Description The CSC Customer Service Representative is responsible for receiving and processing customer orders while ensuring efficient, accurate, and professional communication. This role requires entering orders promptly and following all established procedures to support the company's goals for Safety, Quality, Delivery, Productivity, and Customer Service. In addition, the Customer Service Representative may be responsible for dispatching Concrete Drivers, Dump Truck Drivers, and Tanker Drivers, ensuring that each job is assigned to the appropriate equipment and operator based on load requirements, delivery locations, scheduling priorities, and safety considerations. This includes monitoring driver availability, tracking delivery progress, adjusting schedules as needed, and communicating updates to both customers and internal teams. Essential Duties and Responsibilities: Provide Exceptional Customer Service: Communicate clearly, professionally, and respectfully while taking orders through the Contract Review process. Ensure customers fully understand the ordering and delivery procedures to minimize unexpected issues that could lead to dissatisfaction. Maintain a calm, solution-focused demeanor when handling concerns or resolving problems for upset or frustrated customers. Provide accurate information regarding product availability, delivery timelines, and driver scheduling (Concrete, Dump, and Tanker) to set proper expectations. Perform Duties According to Plan: Proactively identify and resolve issues that could impact service quality or delay delivery. Coordinate with internal resources to correct any problems that may arise. Communicate promptly with customers whenever an issue may affect load preparation, driver dispatching, or on-time delivery to the jobsite. Ensure customers remain informed and confident in the delivery plan. Schedule Orders: Schedule all orders with consideration of daily demand, plant capacity, truck availability, and driver load limits. May need to assign Concrete Drivers, Dump Truck Drivers, and Tanker Drivers appropriately based on load type, delivery location, and safety requirements. Adjust schedules throughout the day as conditions change, ensuring the most efficient and productive use of trucks and plant resources while maintaining on-time service. Be an Effective Team Member: Set a positive example and support a cooperative work environment. Fulfill all assigned responsibilities on time and with attention to detail. Work collaboratively to resolve customer issues in a professional and constructive manner. Step in to assist with additional duties such as data entry or customer follow-up while maintaining clear, consistent communication with team members to support smooth operations. Present a Professional Image: Deliver exceptional customer service and maintain professionalism in all interactions, whether speaking with customers, drivers, plant staff, or management. Uphold a courteous, respectful, and solutions-oriented tone always. Build and maintain positive working relationships with customers by demonstrating reliability, accuracy, and commitment to meeting their needs. Requirements • High School Diploma / GED (associate's degree in technical specialty is a plus). • Valid NC Driver License with a clean driving record (valid Class A Driver's License is a plus). • Knowledge of DOT regulations is a plus. • Skilled in Microsoft Office products (experience operating dispatching software is a plus). • Strong organizational and time management skills. • Strong interpersonal skills (communicate well with colleagues, vendors, and customers) • Demonstrated ability to participate in improvement efforts and contribute to the success of a team. • Knowledge of Concrete Plant and Block Plant industry a plus. • 1-3 years of experience in Dispatching. • Basic knowledge of mathematical equations, addition, subtraction, multiplication, and division.

Summary: Coordinates the office and administrative activities of a 100 acre whole sale nursery. Provides administrative support to nursery manager. Reception: Answers phones, greets customers and fulfills first level nursery customer communication Enters new customers in database Processes customer orders and takes payment Administrative Coordinates Purchase Orders, and other administrative forms for the office to include check requests and other expense forms. Orders departmental supplies Coordinates marketing activities Maintains the maintenance, assets and equipment list Maintains customer routes and posts in software Maintains customer files

Job DescriptionSalary: TBD Warren Insurance Group is seeking a Commercial Lines Customer Service Representative. The successful candidate will be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Duties and Essential Job Functions: Provide service to existing clients related to updating policies, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims. Support Commercial Lines team to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in agency management system. Collaborate with team members, answer questions, and participate in formal and informal meetings as needed. Perform administrative duties as needed such as answering phones, opening mail, and greeting visitors. Additional duties as assigned. Qualifications, Etc. Hold an NC insurance license or being willing to obtain one in the first eight months of employment. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills. Have strong sense of urgency, attention to detail, organization, multi- tasking, and follow up skills. Have excellent time management skills with a personal accountability mindset. Have technology and computer proficiency, including agency management systems and carrier website navigation.

Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation. Job Description: We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts. Key Responsibilities: Professionally handle and route a high volume of inbound calls Update veteran interactions and progress in the Salesforce CRM with detailed notes Schedule appointments and coordinate calendars for multiple team members Exhibit strong organizational and multitasking skills while supporting various teams Ensure documentation for each veteran client is complete and accurately maintained Keep internal directories and contact records current Serve as the central communication point for internal departments and external partners Work Location: This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC. Requirements Qualifications: Confident and professional phone communication skills Demonstrated computer proficiency Comfortable navigating Google G-Suite applications (Docs, Sheets, Gmail, Calendar, etc.) Average or above-average typing speed and accuracy Preference given to Veterans or Spouses of Veterans to better connect with our clients Ability to quickly learn company structure, policy, and departmental functions Must gain working knowledge of the VA Claims process and our company's consulting services Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance

Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Clay Hamilton - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, and schedule the patient. Must have knowledge of working with medical insurance. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Essential Functions and Job Responsibilities: Develop and maintain working knowledge of current services offered by the company. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Answer questions about services, retail stores, procedure information and other information as necessary based on customer call needs. Follow up on customer calls where necessary. Review all required documentation to ensure accuracy. Accurately process, verify, and/or submit documentation. Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles. Obtain pre-authorization if required by an insurance carrier for approval and authorization when required. Must be able to navigate through multiple online EMR systems to obtain applicable documentation. Enter and review all pertinent information in EMR system including authorizations and expiration dates. Communicate with Billing Service and Management on an on-going basis regarding any noticed trends with insurance companies. Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered. Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics. Facilitate resolution on customer complaints and problem solving. Pays attention to detail and has great organizational skills. Actively listens to patients and handle stressful situations with compassion and empathy. Flexible with the actual work and the hours of operation Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), Develop and maintain working knowledge of current HME products and services offered by the company. Maintain patient confidentiality and function within the guidelines of HIPAA. Completes assigned compliance training and other educational programs as required. Maintains compliant with IPS's Compliance Program. Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy. Depending on the geographic territory and size of the branch location, may require assisting operations in other positions. Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling. Perform other related duties as assigned. Competency, Skills and Abilities: Excellent customer service skills MUST HAVE knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing. Ability to prioritize and manage multiple tasks. Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction. General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a TEAM. Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.

Job Description We're Hiring: Customer Service Representative - 2nd Shift Company: We Pack Logistics Schedule: Monday - Friday 4:30 - 1 am What We Offer Competitive Pay - $14-$15 per hour (pay is negotiable based on experience) Paid Time Off - Paid Holidays + Generous PTO Plan Retirement Benefits - 401(k) with Company Match Comprehensive Health Coverage - Medical, Dental, Vision Apply Now - Text "CSRNC" to ************ Join a Growing Team That Delivers Results We Pack Logistics, part of the Harrison, Walker & Harper family of companies, is expanding! With over 30 years of experience in the food, beverage, and consumer goods (CPG) industries, we are a trusted supply chain partner to several Fortune 100 companies. Our operations in North Carolina and Texas are powered by cutting-edge technology, food-grade certifications, and a commitment to excellence. Our team is looking for a Customer Service Representative to join our operation in Maxton, North Carolina. Are you passionate about delivering outstanding Customer Service? Do you have excellent communication skills both written and verbal? Job Duties and Responsibilities: Communicates with customers to determine schedule of incoming and outgoing product. Schedules carrier appointments for shipping and receiving. Inspects inbound carrier paperwork (including seal information) to ensure all load information is correct and product is being delivered to the correct facility. Prepares and signs paperwork ensuring paperwork, load and carrier information agree with customer instructions and food safety and quality requirements. EMPLOYEE REFERAL BONUS LEVEL I We Pack is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails. Essential Duties and Responsibilities: Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner. Enter service calls into the operating system. Enter supply orders and send to appropriate person and/or department. Enter meter readings received into the department. Enter Service Reports sent into the department from Technicians/ Service Manager. Fill out various forms used within the department as it pertains to address changes and information updates. Quote labor rates based off customer locations; quote supply prices. Other duties as assigned and/or needed by Supervisor/Manager Requirements Qualifications: High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $15.00 per hour

We are seeking a highly motivated Sales Specialist (Inbound/Outbound) to serve as the first point of contact for potential customers exploring our products and services. In this role, you will manage customer inquiries with professionalism, energy, and a clear focus on understanding customer needs. You will confidently position our client's offerings, present tailored solutions, and actively guide customers toward completing a purchase. A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. You will be expected to consistently meet and exceed performance targets while ensuring each customer receives an exceptional experience. We are looking for a candidate with a strong passion for sales, a competitive mindset, and a proven ability to influence buying decisions. The ideal individual is motivated by achieving (and outperforming) sales goals and is excited by the opportunity to earn attractive, performance-based incentives. Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 N McPherson Church Road, Fayetteville, NC 28303. Compensation/Pay: In addition to fixed/hourly pay, this role includes Sales incentives Pay rate during training period (including classroom and nesting) will be $11.25/hour Production: Pay rate will be $13.25/hour if you work full 40-hour schedule + Sales incentives If you are unable to complete 40-hour schedule, then pay rate will be $12.25/hour + sales incentive. Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx - so you never have to look for another job again!

Job Description Customer Service Representative Must have friendly customer service oriented personality Job requires taking orders on the phone and in person with customers Making minor financial transactions on the computer Light cleaning duties and learning pizza making required Fast paced fun working environment with advancement opportunities Flexible schedules offered with competitive pay

Job DescriptionSalary: Warren Insurance Group is seeking an enthusiastic and personable Personal Lines Customer Service Representative. The successful candidate will be responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed, accuracy and professionalism. The candidate will interact daily with customers, insurance carriers, and fellow employees while conducting specific service activities. The ideal candidate will have P&C insurance industry experience, strong attention to detail, and superior customer service skills. The candidate must also have excellent organizational, communication, and problem solving skills. The candidate must: Answer customer calls and correspondence regarding new or existing insurance policies and service all claims. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, and round out accounts. Confer with customers to provide detailed information about products and services, cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in agency management system. Collaborate with team members/mentor staff and participate in formal and informal meetings as needed. Participate in agency marketing activities, meet with carriers, attend CE sessions and other agency functions. Perform administrative duties as needed such as answering phones, opening mail, and greeting visitors.

We're Hiring: Customer Service Representative - 2nd Shift Company: We Pack Logistics Schedule: Monday - Friday 4:30 - 1 am What We Offer * Competitive Pay $14-$15 per hour (pay is negotiable based on experience) * Paid Time Off Paid Holidays + Generous PTO Plan * Retirement Benefits 401(k) with Company Match * Comprehensive Health Coverage Medical, Dental, Vision Apply Now Text "CSRNC" to ************ Join a Growing Team That Delivers Results We Pack Logistics, part of the Harrison, Walker & Harper family of companies, is expanding! With over 30 years of experience in the food, beverage, and consumer goods (CPG) industries, we are a trusted supply chain partner to several Fortune 100 companies. Our operations in North Carolina and Texas are powered by cutting-edge technology, food-grade certifications, and a commitment to excellence. Our team is looking for a Customer Service Representative to join our operation in Maxton, North Carolina. Are you passionate about delivering outstanding Customer Service? Do you have excellent communication skills both written and verbal? Job Duties and Responsibilities: * Communicates with customers to determine schedule of incoming and outgoing product. * Schedules carrier appointments for shipping and receiving. * Inspects inbound carrier paperwork (including seal information) to ensure all load information is correct and product is being delivered to the correct facility. * Prepares and signs paperwork ensuring paperwork, load and carrier information agree with customer instructions and food safety and quality requirements. EMPLOYEE REFERAL BONUS LEVEL I We Pack is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.