Call center representative jobs in Kernersville, NC - 302 jobs

Benefits: 401(k) 401(k) matching Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Job Description: The Commercial Lines CSR is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Benefits/Perks Competitive Pay Benefits PTO 401K Professional Development Job Stability in a growing industry Compensation: $45,000.00 - $65,000.00 per year YOUR FUTURE with Peak Insurance Group Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Insurance is a fast-paced industry with plenty of opportunities to put your unique skills to use, and Peak take this to the next level with a heart for service and a bias for latest in technological advances. Integrity, Excellence, Respect and Simplicity are at the core of our organization because they are at the core of our people. The decisions we make, the people we partner with, and the obstacles we choose to overcome will always come back to this: we want to simplify insurance for our customers because we live with integrity, believe in excellence, and treat others with respect. It's just that simple. If the above statement echoes your own thoughts about what a career should be, then it's time we meet. Apply for a career with Peak Insurance Group today! This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Job DescriptionThe Personal Lines CSR at Brown Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Compensation: $20.00 - $26.00 per hour YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians. Essential Functions Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication. Transpose claims from client portals into existing system for service. Manager a high volume of inbound calls. Required Competencies and Experience Excellent oral, written and interpersonal communication skills. Excellent telephone etiquette. Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems. Ability to sit and work on a computer with a headset for long periods of time. Computer proficiency. High School Diploma or GED. 2+ years previous customer service experience. What You'll Love About Working Here Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance 401k options Generous PTO Policy includes 2 weeks of PTO accrual in the first year40 Optional 4 day/40 hour week available EEO Statement Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.

Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job DescriptionThe Personal Lines CSR at Barnett-Smith Insurance is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones and greeting visitors. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Carefully maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Benefits/Perks Competitive Pay Commissions and Bonus Professional Development Job Stability in a growing industry Compensation: $36,000.00 - $48,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Job DescriptionThe Personal Lines CSR at Godwin Insurance Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Compensation: $30,000.00 - $40,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Apex Systems is looking to hire an ONSITE Customer Service Representative for our client based out of Greensboro, NC. This assignment is anticipated to be a 12 month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. Weekend rotations are expected. Multiple shifts are available to support 24/7, 365 operations. Responsibilities: * Promptly answer and document incoming calls regarding roadside assistance and other inquiries with professional phone etiquette. * Deliver exceptional customer service and manage customer expectations during breakdown events. * Dispatch service and coordinate with dealers and tow vendors to ensure timely resolution. * Maintain accurate case documentation and keep all stakeholders informed throughout the service event. * Provide technical and warranty information as needed. * Collaborate with peers to support team goals and foster a positive work environment. * Build and maintain relationships with internal teams and external service providers. * Manage end-to-end case resolution, including financials and customer follow-up. * Address complaints and escalate when necessary to ensure timely case progression. * Prioritize service based on safety and customer impact. * Perform additional tasks as directed by supervisors or management. Experience: * Bachelor's degree. * 2+ years of customer service or technical support experience. * Strong written and verbal communication skills. * Solid understanding of Microsoft operating systems. * Strong organizational skills and ability to multitask in a fast-paced environment. * Excellent documentation and data entry skills. * Ability to sit for extended periods while using a computer and phone. * Strong problem-solving, analytical, and conflict resolution skills. * Experience with predictive analytics or case management systems. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Greensboro, NC, US Job Type: Date Posted: October 29, 2025 Similar Jobs * Customer Service Specialist II * Owners Representative * Loss Prevention Representative * Pharmacy Claims Representative 2 * Banking Customer Specialist

Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members! Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: We believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail. This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Customer Service Representative, internally known as a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Responsibilities: ● Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. ● Answer all incoming calls, respond to voicemails and emails. ● Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. ● Manage cash, check, and credit card transactions and reporting/reconciling ● Gets to know clients and their pet's names on a regular basis ● Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. ● Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. ● Have general knowledge of all services offered at site and be able to provide solutions to the clients needs. ● Obtain vaccination records from veterinary offices and input into the computer. ● Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. ● Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. ● Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. ● Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers ● Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. ● Notifying manager on duty or ordering when levels of inventory are low in retail and cleaning products for lobby area and office supplies ● Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecate, etc. ● Consult with other departments Work with a team who all exemplify these qualities: ● A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. ● Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. ● Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. ● Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. ● Must be able to multitask and be very detail oriented. Must be able to start and stop work. ● Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. ● Conflict Resolution - Ability to handle conflict with tact and diplomacy ● Good team work and willingness to assist other departments as necessary ● Cheerful, friendly, positive team-oriented attitude ● Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. ● Reliable, punctual, and dependable ● Ability to work a flexible schedule, including holidays and weekends ● Ability to take direction well and apply it independently ● Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound ● Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently ● Physically able to handle dogs of all sizes and to lift up to 60 lbs. ● Other duties as assigned. Equal Employment Opportunity ● NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Monday to Friday Weekend availability Holidays Supplemental pay Tips Benefits Employee discount Paid training

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC. The Personal Lines Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities. How You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities. Provide an exceptional customer experience. Document renewal, sales, and insurance operations compliance documents into the agency management systems. Attending internal and client meetings, as needed. Follow agency guidelines, policies, and procedures. Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Promote a commitment to achieve or exceed internal and external performance standards. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing. Licenses and Certifications: Property & Casualty Producer Insurance License in good standing Skills & Experience to Be Successful: 2+ years of customer service experience in the insurance industry Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc. Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Experience handling personal account renewals, service needs, and customer escalations Experience handling policy endorsement requests, mortgage changes and Auto IDs Experience handling payments or billing questions Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center. Job Responsibilities: Performs CPAP/RAD setups in a timely and professional manner May also perform setup of oxygen equipment and other DME in patients' homes as well This includes completion of all required documentation, instructs patient on the safe and proper use of equipment Cleans rental equipment when returned to the center, in accordance with policies and procedures Maintain cleanliness and organization of warehouse/storage area Monitors CPAP/RAD Compliance report and follows up with non-compliant patients Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient Monitors md INR Compliance report and follows up with non-compliant patients Manage the center's oximetry process Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning Responsible for participating in on-call responsibilities for the center The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility Represents the company through professional personal appearance, patient care activities May serve as a backup to other employees for vacation, illness, or other periods of absenteeism Requires use of personal vehicle and a valid driver's license #DD

-Answers incoming phone calls, takes customer orders. -Services walk-in customers. -Knowledge in Urological supplies (highly recommended) -Assists in preparing driver routes, logs route changes and driver communication on route sheets as they occurs. -Filing/Faxing Qualifications: -Knowledge in Urological supplies is highly recommended -Knowledge of Microsoft Word & Excel -Able to multi-task -Maintain a friendly attitude If you feel that you meet the qualifications of what we are looking for, please email your resume with the subject line "Customer Service Representative".

Job Description Facilitate first tier support in a technical call center environment. Primary duties include supporting corporate end-users with PC, server, mainframe, and hardware issues on a wide variety of both commercial and proprietary systems and applications. Candidate would be required to answer telephones, troubleshoot and resolve basic software and hardware problems while interacting with other service, engineering, and second tier support groups to restore service. Candidate must possess strong interpersonal skills, keep detailed logs/records, possess good organizational skills, and have the ability to research information concisely while maintaining a sense of urgency to the user community. Also must possess strong customer service skills, critical thinking skills, ability to adapt in a constantly changing environment, and be able to handle stressful situations. Technically, the ideal candidate would be familiar with interrelationships of a wide range of hardware, software and network platforms. Experience with Remedy, Active Directory, Microsoft Office Suite, and/or technical certifications a plus. Qualifications High School Graduate Technical Degree a huge plus 1-2 Years Experience in Tech support Additional Information TO BE CONSIDERED FOR THIS POSITION IMMEDIATELY (Email ALL OF THE FOLLOWING as an attachment) 1.) RESUME, (REQUIRED) 2.) HIGH SCHOOL DIPLOMA or GED, (REQUIRED) 3.) COVER LETTER, (REQUIRED) 4.) Vaccination records of the last year TB AND HBV (IF YOU HAVE THIS) All applications failing to follow these instructions will be deleted BEFORE consideration.

Job DescriptionStep into a Day at Wesco Picture this: you arrive for a predictable weekday shift, 7:00 am - 3:30 pm, Monday through Friday (no weekends). You start by checking inbound deliveries, recording details on log sheets, and organizing the flow of materials. As the day unfolds, you'll receive, pick, pack, and ship orders; perform wire cutting and light assembly; prepare packing lists; and pack, label, wrap, and load outbound trucks. You'll also help relocate and consolidate inventory to keep the warehouse running smoothly-and you'll keep your area clean and well maintained. Why Wesco We are Wesco-enabling the connected world so you can help turn on the lights. Join a Fortune 250 supply chain solutions leader where you'll learn proven distribution and logistics techniques used by global organizations. With our scale, training, and best-in-class product portfolio, there are countless paths to grow your career. What You'll Do Receive goods, complete log sheets, and process inbound shipments Verify supplier returns and enter order receipts accurately Relocate and consolidate materials to optimize space Prepare and assemble packing lists Pick, pack, label, wrap, and load outbound orders Assist with wire cutting, light assembly, and general area upkeep Skills & Requirements Ability to lift up to 50 pounds and stand for extended periods Willingness to operate warehouse equipment, including power equipment Basic computer and problem-solving skills Education & Experience High school diploma or equivalent preferred No experience required; entry-level friendly 1 year of warehouse operations experience preferred Compensation $17.01 - $20.41 per hour Benefits & Growth Training, development programs, and educational assistance Generous paid time off, comprehensive health insurance options, and 401(k) National discounts on everyday items (computers, appliances, services, and more) Benefits may vary by location and union environment About Wesco Founded in 1922, Wesco has transformed into an industry-leading Fortune 250 supply chain solutions company. Join us as we build, connect, power, and protect the world. ***************************** You're a Great Fit If You're Proficient In Warehouse experience Meeting physical requirements High School / GED Basic computer skills

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Mebane, NC. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at ******************** JOB DESCRIPTION The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include: * Responding to customer inquiries both in person and over the phone. * Maintain system information including product pricing and availability. * Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed. * Contact truck run customers for orders and ensuring that orders are placed on a timely basis. * Make same-day follow-up calls to customers regarding backorders and delivery dates. * Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined. * Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints. * Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem. * Track shipments as necessary. * Other duties as assigned. Minimum Qualifications QUALIFICATIONS: * The ideal candidate will have excellent communication and interpersonal skills. * High school diploma or equivalent. * One or more years of customer service experience. * Excellent computer and phone skills. * Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers. * Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training. Dexter is driven by our core values committed to Safety, Quality and Integrity: * Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations! * Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities. * Do the Right Thing - For our people, for our customers, and for the business. We care for our people. Here are some of our great, comprehensive Benefits: * Dexter offers a competitive wage * Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA * 3% profit sharing in our Safe Harbor program * 401(k) Plan with company contributions * Opportunities for internal career development and growth Apply now to join an industry leader and make a difference in what we do for the customers we serve! Equal Opportunity Employer Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

National Truck Protection which reports to the Claims Team Manager. The CSR is responsible for leading phone and email communications with customers, creating claim records within the claims handling system, assigning claims to other claims team members, and handling low complexity claims arising from medium and heavy-duty commercial vehicle breakdowns submitted under commercial vehicle warranties. Supervisory Responsibilities: None. Duties & Responsibilities: Serves as the primary contact for customers reporting commercial vehicle warranty claims by phone or email. Creates accurate and complete claim records in the claims handling system. Explains the claims process to customers, answers inquiries, and provides status updates throughout the claim's lifecycle. Assigns claims to appropriate team members based on type, complexity, and workload. Reviews repair facility diagnostic reports and repairs estimates for accuracy and validity of recommended repairs. Evaluates claims for coverage under warranty terms and obtains necessary approvals for repair authorization. Processes low-complexity claims efficiently from first report to payment in accordance with company guidelines. Maintains organized claim documentation and ensures timely follow-up on all open claims. Delivers outstanding customer service by actively listening to customer needs, addressing concerns, and resolving complaints in a calm, professional manner. Communicates clearly and courteously with customers, repair facilities, and internal team members to ensure timely claim resolution. Promotes a positive company image by upholding professionalism, accuracy, and responsiveness in all interactions. Collaborates with other members of the claims team to support overall departmental goals and workload balance. Participates in team meetings and ongoing training to enhance claims knowledge and customer service skills. Performs other duties as assigned. Required Skills & Abilities: A strong desire to meet customer needs and deliver exceptional customer experiences, and an ability to actively listen and calmly resolve customer concerns or complaints. Excellent verbal and written communication skills. Ability to work well with others and support the mutual success of a team. Fluency in Spanish or French is preferred. Education & Experience: High school diploma or equivalent required; Associates degree or higher, or trade/technical school desirable. At least 1 year of experience handling commercial vehicle claims for a property and casualty insurance company, or warranty company, or 1-2 years of experience working in a customer call center environment, or other customer service-related job. Physical Requirements: Prolonged periods of sitting and working on a computer. Manual dexterity to operate standard office equipment (keyboard, phone, calculator). Visual acuity to read detailed claim files, emails, and digital documents. Ability to communicate clearly via phone and email. Occasional standing, walking, and reaching for files or office materials. Work is primarily performed in an office environment with moderate noise levels. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. Monday-Friday 8:00 am- 4:30 pm

Provide outstanding customer service to internal and external stakeholders by ensuring smooth coordination throughout the order-to-invoice process. Serve as a brand ambassador for all product lines offered by Finishworks by delivering a high standard of professionalism and support. Key Responsibilities Greet customers and sales representatives courteously and professionally via phone, email, and in person. Provide accurate information about products, services, and company policies. Resolve customer issues, including complaints, returns, and other concerns. Initiate workflows for new paint match requests from customers. Maintain detailed records of customer interactions and transactions. Create and manage customer accounts, collaborating with Accounts Receivable and Credit to establish payment terms. Process orders (phone, email, or in person) with accurate pricing and details. Troubleshoot common issues and suggest solutions. Handle payments received from customers and sales representatives. Collaborate with local and regional Operations and Customer Service teams to ensure timely and complete order processing. Identify opportunities to increase sales by recommending alternative or complementary products and services. Maintain active communication with customers to resolve issues promptly and keep them informed. Collect customer feedback to improve the overall experience. Skills and Abilities Strong written and verbal communication skills. Effective problem-solving abilities to resolve issues efficiently. Active listening skills to address customer needs and concerns. Comprehensive knowledge of company products and services or the ability to learn quickly. Ability to foster positive interactions with team members and customers, even in challenging situations. Optimistic mindset with a focus on achieving positive outcomes. Flexibility to adapt communication styles as needed. Familiarity with ERP and CRM systems; experience with MS Dynamics Finance & Operations and/or HubSpot is a plus. High school diploma or equivalent. Experience Previous experience in customer service or a related field is preferred but not required; training will be provided for candidates with transferable skills. Reasoning and Accountability Prioritize and complete tasks as assigned with a proactive approach to responsibilities. Perform duties with discretion and maintain confidentiality, particularly with employee-related information. Physical Demands Primarily desk work involving extended periods of sitting. Occasional walking within the facility and light lifting (up to 20 lbs). Regular use of hands for typing, handling objects, and reaching with arms. Work Environment Office setting with controlled air temperatures. Periodic exposure to shipping, receiving, and production areas, which may have regulated heating but minimal air conditioning. Light exposure to airborne chemicals within production environments.