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Call center representative jobs in Lithia Springs, GA

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  • Customer Service Enrollment Specialist - In Office

    J.Craig Wilson and Associates

    Call center representative job in Suwanee, GA

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
  • Call Center Representative

    Serenity Mental Health Centers 3.7company rating

    Call center representative job in Atlanta, GA

    Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Sandy Springs, GA As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours
    $16.5-19.5 hourly 1d ago
  • Call Center Representative

    Surgery Partners 4.6company rating

    Call center representative job in Newnan, GA

    Work Schedule: M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for Georgia Bone and Joint and will either respond directly to the inquiry or will direct the call accordingly. The position schedules appointments for providers as well as obtaining necessary information from the patient in regards to insurance, required personal information, obtain any necessary prior medical records, and/or obtain pre-certification for the appointment. The ideal candidate will have experience in a customer service-oriented environment with a high call volume. Organizational skills and able to multi-task is essential to succeed in this position. Candidate must be able to work independently and make decisions based on training and knowledge. Able to tolerate lengthy periods of sitting and repetitive keyboard typing. A high school diploma or the equivalent is required. Experience working in the medical industry is a plus. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $21k-28k yearly est. 29d ago
  • Call Center Representative

    All American Renovations 4.5company rating

    Call center representative job in Locust Grove, GA

    Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.
    $31k-35k yearly est. 60d+ ago
  • Transportation Call Center Contact Agent

    360 It Professionals 3.6company rating

    Call center representative job in Atlanta, GA

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Qualifications 3+ years' work experience (minimum) … 5+ years preferred: Excellent command on English and Spanish Language Strong customer service skills and phone etiquette. Must have clean criminal record with the ability to pass finger-print background check. Provide support for IT projects-installation of software on machines and mobiles. Additional Information Vikas Kumar vikas.kumar(@)360itpro.com
    $25k-29k yearly est. 60d+ ago
  • Onsite Call Center Rep - Starting Monday, 1/19/2026 (Peachtree Corners)

    Transworld Systems Inc. 4.3company rating

    Call center representative job in Atlanta, GA

    Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: Peachtree Corners Office Compensation: $16.00/hour Paid Training Start Date: Monday, January 19, 2026 Training Hours: Monday thru Friday: 8am - 5pm EST (3 weeks + 2 weeks of Nesting) Hours of Operation (following training): Monday thru Friday: 7am - 9pm EST and Saturday: 7am - 6pm EST * Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? * Paid training * Team-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: * Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence. * Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. * Identify root cause of issues and concerns and determine resolution. * Maintain and organize all pertinent back up information to substantiate payment postings as necessary. * Follow up in a timely manner to ensure customer satisfaction. * On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair). * Perform other duties as assigned by management. Qualifications Ideal Candidate Qualifications: * High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired. * Previous call center/customer service experience preferred. * Exhibit strong attention to detail. * Good mathematical and analytical skills required. * Ability to maintain the highest level of confidentiality. * Proficient personal computer skills, including Microsoft Office. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in a multi-tasked environment. * Ability to prioritize and organize work. Work Environment * Office environment. * Ability to lift and/or move 20 pounds with or without accommodation. Note: * Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP
    $16 hourly 3d ago
  • Call Center Representative

    Dental Office

    Call center representative job in Cumming, GA

    Cumming Dental Associates is looking for an entry-level Call Center candidate to join our dedicated team in Cumming, GA! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role has strong communication skills and a team-oriented mindset. If this is the place for you, submit your application today! Compensation: $15-17 per hour, based on experience Schedule Full-time Monday - Friday Perks & Benefits Medical, dental, vision, and life insurance PTO and paid holidays 401(k) options Responsibilities Answer incoming calls on a multi-line phone system in a professional and courteous manner Collect and verify patient information during phone interactions Direct calls and messages to appropriate team members or departments Maintain a positive and friendly attitude with patients and staff Support front office and clinical teams as needed Demonstrate a willingness to learn and grow within the role Qualifications Prior call center experience is a plus, but not required Bilingual in Spanish is preferred Knowledge of Dentrix software INDHRFO02
    $15-17 hourly Auto-Apply 60d+ ago
  • Call Center Representative

    Xtalk Prep

    Call center representative job in Atlanta, GA

    DescriptionJob Description: As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction. Key Responsibilities Duties and Responsibilities: Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution. Make outbound calls to follow up with clients and provide additional information or solutions as necessary. Document all customer interactions in the company's database to ensure accurate records are maintained. Handle customer complaints and escalate issues to the appropriate department when needed. Provide clear and accurate information about XTalk Prep's services and offerings. Meet individual and team performance targets, including call resolution time and customer satisfaction. Collaborate with team members to improve processes and ensure consistent service delivery. Skills, Knowledge and Expertise Required Skills & Abilities: High school diploma or equivalent; additional education or customer service training is a plus. Prior experience in a call center or customer service role preferred. Strong verbal communication skills with the ability to engage and assist customers effectively. Problem-solving skills and the ability to think quickly in fast-paced situations. Familiarity with CRM software or call center systems is beneficial. Ability to multitask and manage time effectively while meeting performance goals. Positive attitude and a commitment to providing outstanding customer service. Benefits Benefits: 401(k) plan with employer matching. Accidental Death & Dismemberment (AD&D) insurance. Dental insurance coverage. Disability insurance for financial protection. Bonus opportunities for high performance. Opportunities for career growth and professional development. A supportive, team-oriented work environment.
    $23k-31k yearly est. 12d ago
  • Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

    Brandboostr

    Call center representative job in Atlanta, GA

    Job Description Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues. so you must have good quality internet. You will be developing a personal relationship with our callers so you must have strong people skills. Primary Duties and Responsibilities: • Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services • Consistently gains customer commitment throughout the referral process • Develops and maintains positive relationships with key referral sources • Act as a liaison between service providers and the customer • Draft communications to prospective customers (text) • Accurately refer clients to the appropriate provider organization • Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners Job Qualifications and Requirements: • Fluent in both English and Spanish • A minimum of 2 years' proven sales experience preferred • Preferred experience in customer service, call centers, sales • Experience in developing text and all strategies • Excellent speaking, written, and verbal communication skills. • Ability to establish and develop relationships with leads • Ability to clearly communicate with customers through phone call and email • Results driven - documented success in exceeding goals or objectives. • High School Diploma required • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled • Job Type: part time (full time available after trial period) Schedule: • Monday to Friday • Working Remotely
    $23k-31k yearly est. 24d ago
  • call center representative

    Nj Tech

    Call center representative job in Atlanta, GA

    NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology. Job Description Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem-solving skills Ability to multitask and be able to diffuse difficult situations Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed. Essential skills and experience · College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry · High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. · Ability to multi-task (talk and type at the same time) and use multiple applications · Excellent interpersonal, verbal, written and listening communication skills · Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer · Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied · Computer literate with the ability to learn customer service software applications · Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers · Flexibility to work specified shift and extended hours as necessary Qualifications High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. Additional Information All your information will be kept confidential according to EEO guidelines.
    $23k-31k yearly est. 60d+ ago
  • Call Center Representative

    Hopshopsign

    Call center representative job in Atlanta, GA

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.
    $23k-31k yearly est. 60d+ ago
  • Automotive Call Center Representative

    Son's Automotive Group

    Call center representative job in McDonough, GA

    Job DescriptionSalary: Automotive BDC Associate SONS Auto Groupis looking for an Internet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base. SONS Auto Group has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence. What We Offer: Employee & Family purchase program Medical and Dental Insurance 401(k) Paid Vacation A fair and safe family-run business environment Responsibilities: Answer customer calls and establish follows-up with service appointments Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates Provide customers with initial product information & direct them to the appropriate dealership resources Present initial financing options based on customer needs Follow up with leads that are not ready to make an appointment or no-show Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management Utilize CRM tracking system daily Qualifications: At least one previous role based in strong customer service experience Team player attitude Prompt and courteous Enthusiastic personality Must have strong computer skills Willing to submit to a pre-employment background check & drug screen #SAGCS104
    $23k-31k yearly est. 25d ago
  • Call Center Representative

    116508 Innovation at Work

    Call center representative job in Decatur, GA

    Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. Requirements EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation
    $23k-31k yearly est. 60d+ ago
  • Scheduling Center Representative

    Woolfson Eye Institute 4.1company rating

    Call center representative job in Lawrenceville, GA

    We are searching for a polite, outgoing Scheduling Center Representative to join our team. Scheduling Center Representative to work in our Lawrenceville location who can work closely with other team members to provide outstanding service to our patients by scheduling appointments, answering their questions, handling complaints, and routing calls to the appropriate manager/coordinator if needed. The Scheduling Center Representative will handle a high volume of Ophthalmic inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Excellent multitasking and organizational skills are a must for this busy fast paced position. To be a successful Scheduling Center Representative, you should be incredibly polite, patient-focused, detail oriented, and efficient. As well as reliable, knowledgeable, adaptable and compassionate. Scheduling Center Representative Responsibilities: Answer all incoming calls from patients, doctors offices, insurance companies etc. to assist in their scheduling requests. Respond efficiently and accurately to all callers, ensuring a pleasant experience. Engage in active listening with callers, confirming or clarifying information and diffusing upset callers, as needed. Strive to meet or exceed call center metrics while providing excellent consistent customer service. Adhere to all company policies and procedures. Requirements Scheduling Center Representative Requirements: High School Diploma or equivalent, college degree preferred. Exceptional customer service, compassion, and active listening. Extremely professional & polite phone voice. Excellent verbal and written communication skills, as well as strong typing skills. Ability to probe callers and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Bilingual with experience in eye care preferred but not required. Salary Description $16-17/hr
    $16-17 hourly 60d+ ago
  • Call Center Representative | Entry Level | Bilingual Spanish (required)

    A Smile 4 U

    Call center representative job in Alpharetta, GA

    Job DescriptionCall Center Representative | Entry Level | Bilingual Spanish (required) Job Type: Full-Time Schedule: Monday-Friday, 9:00 AM-6:00 PM Training Schedule (first two weeks): 8:00 AM-5:00 PM About Us We are seeking an upbeat and friendly Bilingual Call Center Representative who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Decatur, East Point, Hiram, Cartersville, and Dalton. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient. Required Qualifications Bilingual in Spanish (required) Previous customer service, call center experience is a plus Strong communication and organizational skills Compensation Pay is negotiable and based on experience Responsibilities Answer incoming calls and emails promptly and professionally Make daily outbound calls to schedule patient appointments per clinic protocols Document all call interactions according to standard operating procedures Assist in resolving customer complaints with the support of the Customer Service Manager Enter new patient information into the practice management system Update existing patient records Benefits Medical, Dental, and Optical Insurance (available after 90 days for full-time team members) Paid Time Off (PTO) and Paid Holidays Opportunities for professional growth Unique opportunity to work in a multi-specialty dental practice
    $23k-31k yearly est. 8d ago
  • Customer Service

    Cherokee County Toyota

    Call center representative job in Canton, GA

    301 Liberty Boulevard, Canton, GA 30114 AUTOMOTIVE SALES PORTERSMultiple Positions AvailableStarting at $14 Per HourRapid Advance in Pay Based on Punctuality, Reliability, and Customer Service!Guaranteed Pay Increase After 60 Days Cherokee County Toyota is seeking full-time Sales Porters to make sure vehicle flow is running smoothly in our fast-paced dealership. Porters direct the flow of traffic in our dealerships parking lots and provide general lot supervision, moving cars as necessary to assist our clients and staff. Ideal candidates will desire to work in a rewarding team environment! Cherokee County Toyota has been an active member of the community for over a decade, providing quality automobiles and award-winning service to customers in Canton, GA, and Metro Atlanta. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We offer: Competitive hourly pay! Starting at $14 per hour Guaranteed pay increase after 60 days Medical and Dental Insurance 401(k) Program State-of-the-art, climate-controlled facility Paid Vacation Excellent Training We promote from within Responsibilities - Porter: Greet and welcome customers in a friendly manner. Stock in new vehicles. Clean and vacuum inventory and sold vehicles. Drive for dealer trades Maintain vehicles and parking lots in a neat and organized manner Retrieve customer vehicles from the lot Other duties may be assigned Requirements - Porter: Must be friendly and courteous Must have Excellent Customer Service Skills Positive attitude and well-groomed appearance Ability to work outdoors and be physically active for extended periods of time Valid drivers license and clean driving record Ability to operate both manual and automatic vehicles Must be able to keep up with a fast-paced environment Resume must be uploaded, and online assessment completed for immediate consideration. Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screen. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. RequiredPreferredJob Industries Customer Service
    $14 hourly 25d ago
  • Outbound Call Center Representative - Insurance

    Alacrity Solutions

    Call center representative job in Conyers, GA

    Job Description Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit ************************** The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured. Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file. Provides thorough claim documentation for each claim. Create invoice for files worked. Skills & Requirements: Report First Notice of Loss Claims Manage Outbound Calls in a Timely Manner Meet Team/Personal Qualitative and Quantitative Targets Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Ability to multitask, set priorities, and manage time effectively. Knowledge of Microsoft Office i.e., Word, Outlook, Excel. Ability to type a minimum of 40 words per minute. High school degree. Supervisory Responsibilities: N/A Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel. Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: $12.00 per hour Job Specifics: In Office (Conyers, GA) Full-Time (M-F, 8:30 am-5:00 pm) Travel Required: None Why Choose Alacrity?: Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Accruals Paid Holidays Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR FDib0sHvoS
    $12 hourly 7d ago
  • Call Center Agent

    Answermti

    Call center representative job in Atlanta, GA

    Job Description Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $16 / Hour Shifts Offered: Full Time - 40 hours per week, 10 hour shifts Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today! Job Posted by ApplicantPro
    $16 hourly 7d ago
  • OUTBOUND CALL CENTER AGENT -- LANDMARK AUTOMOTIVE DEALERSHIP GROUP

    Landmark Automotive Group 3.4company rating

    Call center representative job in Morrow, GA

    Job Description 📞 NOW HIRING: OUTBOUND CALL CENTER AGENT - LANDMARK AUTOMOTIVE DEALERSHIP GROUP 📞 JOIN THE WINNING LANDMARK TEAM TODAY-LOCAL FAMILY OWNED AND OPERATED FOR OVER 40 YEARS WITH OVER 150,000 SATISFIED CUSTOMERS- FURTHER YOUR CAREER ! Location: Morrow, Chamblee or Athens Georgia FULL TIME POSITION WITH FULL COMPANY BENEFITS Schedule: 5 DAY WORK WEEK About the Role We are looking for a friendly, professional, and highly self-motivated Outbound Call Center Agent to join our dealership customer care team. In this role, you'll be making effective outbound calls in huge numbers to potential sales customers to schedule appointments, answering questions, and ensuring every caller receives an exceptional experience. Key Responsibilities Make outbound calls in volume to sales leads and successfully create appointments that show. Follow up with past customers and internet inquiries Update customer information in our CRM system Follow up with past customers and internet inquiries Meet daily/weekly call and appointment goals Provide exceptional service that reflects the dealership's values Confirming appointments and following up on missed appointments Qualifications and Requirements Excellent communication and customer service skills Strong phone etiquette and a positive attitude Ability to multitask and work in a fast-paced environment Meet daily/weekly call and appointment goals Prior call center experience with a proven track record is required What We Offer Competitive pay with performance bonuses Opportunities for growth within the dealership Paid training Supportive team environment Full Company benefits-Major medical, health, dental, vision and matching 401k plan JOIN THE WINNING LANDMARK TEAM TODAY AND FURTHER YOUR CAREER !
    $24k-29k yearly est. 23d ago
  • Call Center Agent

    Beaver Toyota of Cumming

    Call center representative job in Cumming, GA

    Job Description Call Center Representative - Appointment Coordinator (Beaver Toyota & Beaver Mazda) Cumming, GA | Full-Time | Commission + Base Pay | Automotive Industry Unleash Your Potential. Drive Your Own Success. Beaver Toyota of Cumming and Beaver Mazda are looking for motivated, positive, and energetic individuals to join our fast-paced Client Care Center (CCC)! As a Call Center Representative, you'll be the voice of two of the most recognized and trusted automotive dealerships in Georgia. What You'll Do: This isn't just a “call center job” - this is a performance-driven role where your hustle and consistency directly impact your paycheck. Handle inbound and outbound calls from new and returning customers Set service and sales appointments for both Beaver Toyota and Beaver Mazda Provide exceptional customer service, ensuring every caller has a “wow” experience Follow up with leads, vehicle or servicing inquiries, and missed appointments Collaborate closely with sales and service teams to keep the schedule full and customers happy Track activity, appointments, and follow-up to maximize commission You'll Thrive Here If You: Love connecting with people and have a friendly, professional phone voice Are a self-starter who thrives in a fast-paced environment Want to control your income based on performance Enjoy working with a fun, supportive, and driven team Are coachable and ready to learn What's In It for You: Competitive base pay + commission Monthly performance bonuses Full benefits package (medical, dental, 401(k), paid time off Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f. Restaurant on campus g. Salon on campus - with employee discounts h. A positive, empowering culture at a company that actually cares about its people i. The chance to represent two respected brands: Beaver Toyota & Beaver Mazda Requirements: Call center or customer service experience is a plus (but not required) Strong verbal and written communication skills Ability to multi-task, stay organized, and work independently Must be available for some evenings and weekends Ready to Join the Beaver Team? If you're ready to build a career - not just a job - apply now. Let's grow together. Apply today and start earning what you're worth.
    $22k-31k yearly est. 26d ago

Learn more about call center representative jobs

How much does a call center representative earn in Lithia Springs, GA?

The average call center representative in Lithia Springs, GA earns between $20,000 and $35,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Lithia Springs, GA

$27,000
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