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Call center representative jobs in Modesto, CA - 377 jobs

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  • Representative, Customer Service I

    McLane Company, Inc. 4.7company rating

    Call center representative job in Tracy, CA

    Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Benefits you can count on: * Pay rate: $20.00 to $21.00 per hour. * Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. * Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. * 401(k) Profit Sharing Plan after 90 days. * Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Customer Service Representative I: * Maintain customer files to ensure up to date information. * Research and respond to customer inquiries. * Manage customer requests for assistance, information, and issue resolution. * Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. * Maintain regular communication with decision makers within customer organizations. * Train customers on various business issues and applications to maximize value. * Respond to various customer requests and needs. * Answer inquiries by phone, email, and internet response. * Perform other duties as needed or assigned by supervisor. * Other duties may be assigned. Qualifications you'll bring as a Customer Service Representative I: * High School Diploma or GED. * Up to 2 years of experience in a customer service role. * Ability to type 45 wpm and perform 10-key by touch. * Strong verbal and written communication skills, and organization and planning skills. * Knowledge and experience with Microsoft office applications. * Ability to prioritize pending tasks in a logical manner. * Ability to learn quickly and retain information. * This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! * Teamwork oriented * Organized * Problem solver * Detailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit ******************************************
    $20-21 hourly 13d ago
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  • Customer Service Representative

    Amerivet 3.6company rating

    Call center representative job in Modesto, CA

    We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. Hiring at $17-$22/hour depending on experience Full time: 8 hours shifts Monday-Friday 8-5pm. No weekends Required Location: 1706 Yosemite Blvd, Modesto Ca 95354 CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $17-22 hourly Auto-Apply 48d ago
  • Customer Service & Procurement Representative

    Joseph Gallo Cheese Company

    Call center representative job in Atwater, CA

    We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment. Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients. Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program! Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents. Benefits: 401(k) retirement plan w/ company match Health Insurance Dental Vision Educational Reimbursement Paid time off (vacation, sick, holidays, etc.) Free cheese! Requirements Summary of Functions: Manages the order management and customer service process to ensure that Joseph Gallo Farms' interactions with our customers are executed in a professional, timely, and efficient manner. Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting, and sales. The role also drives the support key functions end to end in procurement. Major Duties and Responsibilities: Customer Service One of the core functions of the customer service department is ensuring the communication between the customer and Joseph Gallo Farms is timely and accurate Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to: Order status, Product information, Complaints and Product returns. Work with accounting and sales to support the process of managing master data for customers Prepare customer reports by collecting and analyzing customer shipments Receive purchase orders via email or EDI, enter information into the order management system, generate purchase order acknowledgment, and disseminate the information to appropriate departments. Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to: Pricing or Ship dates, Item numbers, Quantities and Delivery location. Ensure the accuracy of transactions entered into order management and financial system. Coordinate with scheduling, purchasing, warehouse, and operations to define and generate order confirmations. Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders Procurement & Supplier Prepare and process purchase orders in alignment with company policies and budget requirements. Identify and execute cost reduction opportunities while maintaining product quality and service reliability. Manage supplier relationships to ensure consistent communication, collaboration, and accountability. Monitor and evaluate supplier performance using key metrics (on-time delivery, quality, responsiveness, and cost). Collaborate with inventory control, production, and maintenance to ensure adequate supply levels and minimize downtime. Review MRP and purchase requisitions to verify requirements, lead times, and stock levels. Coordinate returns, warranty claims, or replacements with suppliers as needed. Analyze pricing trends, total cost, and contract performance for assigned commodities. Ensure adherence to approved budgets and payment terms. Manage and maintain purchase orders and procurement data in the ERP system, ensuring accuracy of pricing, lead times, and supplier information throughout the purchasing process. Food Safety Requirements/Responsibilities: Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations Comply with GMPs in the plant. Assist in the maintenance of Food Safety and Quality system. Organizational Relationships: The position reports to the Customer Service Manager & Purchasing Manager Qualifications: Minimum High School Diploma Minimum 2 years of customer service experience, purchasing and/or procurement process. Knowledge in ERP systems Willingness to work non-traditional hours as required Detail oriented Prior utilization of traditional customer service tools including order management systems, telephone, and Microsoft software applications Proficiency in English required with Spanish language skills preferred PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May sit for long periods of time. Visual acuity to perform reading and computer functions. May lift or carry up to 50 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. This description is a general statement and does not include other duties as assigned. Joseph Gallo Farms is an Equal Opportunity Employer / EEO
    $32k-42k yearly est. 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    Tisha Miranda-State Farm Agent

    Call center representative job in Atwater, CA

    Job DescriptionBenefits: Life Insurance SIMPLE IRA Retirement (Matching) Dental insurance Vision insurance Bonus based on performance Paid time off Training & development Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Group Life Insurance Benefits Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to multi-task Ability to effectively relate to a customer Bilingual - Spanish preferred If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-42k yearly est. 5d ago
  • CSR Inside Sales 1

    Daikin Comfort

    Call center representative job in Modesto, CA

    The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services.  The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.   Position Responsibilities may include: Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.  Provide excellent customer service via face to face, phone calls and e-mails.   Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.  Recommend alternate products based on cost, availability or specifications as needed.  Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.  Generate new and repeat sales by providing product and technical information in a timely manner.  Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.  Provide accurate information regarding availability of in-stock items.  Assist customers with warranties and returns.  Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.  Periodically reach out to customers to determine satisfaction with the organization, products, and services  Maintain records and prepare reports on sales activities.   Expand knowledge of HVAC products and keep current with latest trends within the industry  Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.  Understand and follow work instructions, operating procedures, and company policies.  Participate in additional projects/activities to support ongoing business needs. Nature & Scope: Works within well-defined instructions Uses established procedures and works under supervision to perform assigned tasks  Work is closely supervised Knowledge & Skills: Knowledge of HVAC equipment/products is preferred  General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications  Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;  Positive, professional attitude, handling difficult customers with ability to diffuse negative situations  Good phone etiquette and e-mail etiquette  Ability to deal with high-volume customer traffic  Effective verbal skills - must be able to explain fairly technical parts of information clearly  Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders  Effective organizational skills and time management skills including ability to prioritize and multi-task  High level of attention to detail and accuracy  Ability to establish positive working relationships with internal and external customers and employees  Ability to use good judgment and strong work ethics and integrity on the job  Ability to understand and follow procedures, work instructions, and company policies Competency: Experience: 1 - 3 years of progressive sales experience  Education/Certification: High School diploma or GED equivalent, some colleges preferred  People Management: No Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Branch Manager / Supervisor, Customer Service  Payrate: $18.64 to $23.50 hourly Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $18.6-23.5 hourly 19d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kristen Eaton-State Farm Agent

    Call center representative job in Oakdale, CA

    Job DescriptionBenefits: Company parties Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Bonus based on performance Kristen Eaton Insurance Agency, Inc. in Oakdale, CA is an established and growth focused insurance agency. Were looking for an outgoing and motivated individual to reach out to existing and potential customers, assess and understand their insurance needs, provide quotes, and ultimately earn their business. If you speak fluent Spanish and English and you love meeting new people, enjoy helping others succeed, and have a strong goal orientation this may be the position youve been looking for! People from all walks of life have succeeded in this role - you could be the next one! We are currently hiring an Insurance Account Representative team member for our Oakdale, CA location. The ideal candidate - Does this sound like you? Youre driven to improve and enjoy setting and hitting goals. Youre organized and pride yourself on being efficient and effective with your time. You enjoy competing against yourself and for awards. You have a strong desire to help individuals, families, and businesses protect themselves from unexpected losses. You have the ability to follow a structured review process to ensure customers have the right products and services for their specific needs. Enjoy working in a very fast-paced environment. The ideal candidate will have: The ability to connect and build rapport with people in person, on the phone, or over video calls. 3 years experience in detailed clerical customer service and record keeping. (Retail Customer Service is not the same). Youre a master multi-tasker - you can talk and type without missing a beat. Curiosity and a desire to understand their prospects needs so they can market the appropriate products and services to them. Proficiency with Word, Excel, and Outlook Responsibilities + Opportunities: Must be willing to obtain Property & Casualty and Life & Health Insurance Licenses (required to obtain). Meeting with customers to share our insurance products and services. Ultimately, being able to close your customers on the products and services youve recommended. Documenting all conversations and ensuring youre taking whatever action is needed to move the process forward. Your success will be driven by your ability to drive new business to the agency. Setting and confirming appointments with customers Handling payments Identifying opportunities to serve our customers and be mindful to make sure they have the right products and services for their circumstances. The opportunity to deal with a wide variety of people on a daily basis. This position offers: (OR Why You Want This Opportunity:) The opportunity to work in a high-performing agency with other high-achievers. A competitive base salary, plus commission. This is your chance to let your drive and effort determine your income level. Medical Benefits Paid Time Off + Holidays Comprehensive Paid Training with continuous and ongoing training/mentorship. If this sounds like something youd enjoy - please apply now to start the conversation! Keywords: Insurance, Life Insurance, Property & Casualty Insurance, General Insurance, Commercial Insurance, Term Life Insurance, Umbrella Insurance, Health Insurance, Sales, Casualty Insurance, Disability Insurance, Homeowners Insurance, Liability, Insurance agent, Insurance Broker, Insurance Agency Sales, Prospecting, Business Development, Lead Generation, Inside Sales, Outside Sales, Field Sales, Account Representative, Account Manager, Account Executive, Sales Development Rep, Finance, Banking, Teller, Mortgage Banker, Business Banker, Sales, Server, Serving, Customer Service, CSR, Bilingual, Spanish Job Type: Full-time Pay: $40,000.00 - $80,000.00 per year Benefits: Health insurance On-the-job training Paid time off Professional development assistance Shift: Day shift Language: Spanish (Required)
    $40k-80k yearly 14d ago
  • Customer Service Representative (CSR)

    Contigo Auto Insurance Center, Inc. 4.3company rating

    Call center representative job in Modesto, CA

    Job DescriptionSalary: Start Your Career With Contigo Become a CSR! At Contigo Insurance, this isnt just a customer service role its the beginning of a long-term career in a place where people grow, advance, and find stability. Youll join a team that believes in your potential, supports your development, and helps you build meaningful skills that can transform your future. Were looking for someone who enjoys helping others, thrives in a positive team environment, and brings warmth and professionalism to every customer interaction. Full-time: Monday to Friday: 9:00 AM 6:00 PM Every other Saturday: 10:00 AM 4:00 PM Days off: Sunday + 1 additional weekday Or Part-time: Monday to Friday:9:00 AM to 1:00 PMOr1:00 PM to 6:00 PM Every other Saturday:10:00 AM 4:00 PM What Youll Do Welcome and assist customers with kindness and professionalism Provide clear information and guidance about our services Support office operations to keep everything running smoothly Build relationships with clients through trust and great service Learn and grow through ongoing coaching and training What Were Looking For Friendly, reliable, service-oriented attitude Strong communication and people skills Desire to grow and build a long-term career Preferred: Bilingual (Spanish & English) with strong customer service skills. If youre looking for stability, growth, and a workplace that believes in you You belong here. Apply Today!
    $33k-42k yearly est. 29d ago
  • Customer Service Rep 1

    First Tactical LLC

    Call center representative job in Modesto, CA

    Job Description The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers' requirements. This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding department goals. Essential CSR Functions: Coordinates activities with customers, sales representatives, administration and production to satisfy our customers' requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. Answers telephones and responds to orders, general customer inquiries, and customer complaints. Assists sales representatives with order status information, expediting orders and troubleshooting information. Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. Handles customer complaints and inquiries. Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production. Completes and verifies all customer purchase orders. Performs other essential duties as assigned. Qualifications: High school diploma or its equivalent. Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level. Minimum of (3) three years of experience within the Customer Service or related field. The ability to operate various word-processing software, spreadsheets, and database programs. Regular and predictable attendance is an essential function of this position. Be available to work overtime with minimal notice. Excellent customer service relations skills. Ability to set priorities and manage time effectively. Ability to work independently. Physical Demands: Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.
    $32k-42k yearly est. 22d ago
  • Customer Service Representative - State Farm Agent Team Member

    Pam Shelton-Allen-State Farm Agent

    Call center representative job in Modesto, CA

    Job DescriptionBenefits: Life insurance Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Pam Shelton-Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-42k yearly est. 13d ago
  • Customer Service Rep(08688) - 1419 Standiford Avenue, Suite 1

    Domino's Franchise

    Call center representative job in Modesto, CA

    Take in person and phone orders Complete transactions with guest at register Help other stations when needed Clean as you go Follow food safety standards Good Customer service skills Help prep pizza items and label with date Make pizzas when needed Pass background test Over 18 years old Qualifications over 18 years old Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 1d ago
  • CSR INSIDE SALES 1

    Daikin 3.0company rating

    Call center representative job in Modesto, CA

    Job Description The CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Position Responsibilities may include: Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. Provide excellent customer service via face to face, phone calls and e-mails. Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. Recommend alternate products based on cost, availability or specifications as needed. Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. Generate new and repeat sales by providing product and technical information in a timely manner. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. Provide accurate information regarding availability of in-stock items. Assist customers with warranties and returns. Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. Periodically reach out to customers to determine satisfaction with the organization, products, and services Maintain records and prepare reports on sales activities. Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Participate in additional projects/activities to support ongoing business needs. Nature & Scope: Works within well-defined instructions Uses established procedures and works under supervision to perform assigned tasks Work is closely supervised Knowledge & Skills: Knowledge of HVAC equipment/products is preferred General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Good phone etiquette and e-mail etiquette Ability to deal with high-volume customer traffic Effective verbal skills - must be able to explain fairly technical parts of information clearly Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders Effective organizational skills and time management skills including ability to prioritize and multi-task High level of attention to detail and accuracy Ability to establish positive working relationships with internal and external customers and employees Ability to use good judgment and strong work ethics and integrity on the job Ability to understand and follow procedures, work instructions, and company policies Competency: Experience: 1 - 3 years of progressive sales experience Education/Certification: High School diploma or GED equivalent, some colleges preferred People Management: No Physical Requirements / Work Environment: Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Branch Manager / Supervisor, Customer Service Payrate: $18.64 to $23.50 hourly Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
    $18.6-23.5 hourly 21d ago
  • Customer Service Rep

    Fiesta Auto Insurance 3.5company rating

    Call center representative job in Modesto, CA

    Immediate Hiring at Fiesta Auto Insurance: Customer Service Representative Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you. Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P. Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer Service Representative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings! Benefits: Hourly pay +(plus) 10-15% commission on your insurance sales. PAID TRAINING and direct deposit every Friday. Opportunity for growth into Leadership Positions Learn tax preparation and earn 10-17.5% commission on tax returns you prepare. Full-time employment with Full-time hours at 35-45 hours every week Earn commissions on DMV Registration Services. Vacation pay and health insurance (we cover 65% of the premium). 100% free dental plan and low-cost vision options. Requirements: Self-motivated team player with a positive attitude and strong work ethic. Willingness to obtain a Personal Lines Insurance Broker's License. Determined and open-minded to learn about insurance and sales strategies. Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply. Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE. Must have reliable transportation and be flexible to work at different nearby locations when needed Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM. As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS. Location: CA065 1940 Crows Landing Rd #12, Modesto, CA 95358, USA Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment! Work schedule 8 hour shift 10 hour shift Weekend availability Holidays Day shift Overtime Supplemental pay Commission pay Bonus pay Other Benefits Paid training Health insurance Dental insurance Vision insurance Referral program Employee discount Paid time off
    $31k-39k yearly est. 60d+ ago
  • Customer Service Representative

    Chevron Stations

    Call center representative job in Modesto, CA

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1595 Station Address: 2101 Sylvan Avenue, Modesto, CA 95355 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.00 - $19.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
    $18-19 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Southern California Veterinary Dental Specialties Inc. 4.0company rating

    Call center representative job in Dublin, CA

    Job Description Veterinary Dental Specialties (VDS) - Dublin is seeking a skilled and professional Customer Service Representative (CSR). We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care. As a CSR, you will play an integral role in the day-to-day operations of our practice. This is a part-time position. Shifts are 10-12 hours, there is no set schedule. Two years of experience as a CSR is required. This position earns a competitive wage of $26 to $30 per hour depending on experience. Minimum Qualifications/Requirements: Two or more years of experience in the veterinary field performing the above duties. (Required) Able to perform moderately physically demanding work that requires a lot of lifting (up to 50 pounds), cleaning, and constant motion. Good interpersonal skills and a willingness to work as part of a collaborative team. Must pass a background and drug screening (THC not tested) Responsibilities: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Consistently check memos and personal email for internal communications and staff updates Educate and advise clients regarding our services Schedule and check-in appointments and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients. Process admissions and discharges accurately Process invoices and payments accurately Update and maintain client/pet records and files in accordance with legal requirements Assist with other administrative duties such as scanning, faxing, emailing and shipping Answer multiple phone lines in a prompt and professional manner, route calls to the appropriate departments in addition to screening calls and taking messages when needed Confirm upcoming appointments with clients and ensuring all proper diagnostics are attached to the record in a timely manner Update clients of wait times and delays. Keeping records of client interactions, transactions, comments and complaints Clean lobby and exam rooms Ensures any supplies needing replenishment within 2 weeks are reported to the Practice Manager Mentoring new employees and visitors If you are a friendly, outgoing, and organized individual who loves people and animals and is passionate about providing exceptional customer/pet care, please inquire.
    $26-30 hourly 2d ago
  • Customer Service Rep 1

    Point Blank Enterprises 4.5company rating

    Call center representative job in Modesto, CA

    The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers' requirements. This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding department goals. Essential CSR Functions: Coordinates activities with customers, sales representatives, administration and production to satisfy our customers' requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. Answers telephones and responds to orders, general customer inquiries, and customer complaints. Assists sales representatives with order status information, expediting orders and troubleshooting information. Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. Handles customer complaints and inquiries. Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production. Completes and verifies all customer purchase orders. Performs other essential duties as assigned. Qualifications: High school diploma or its equivalent. Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level. Minimum of (3) three years of experience within the Customer Service or related field. The ability to operate various word-processing software, spreadsheets, and database programs. Regular and predictable attendance is an essential function of this position. Be available to work overtime with minimal notice. Excellent customer service relations skills. Ability to set priorities and manage time effectively. Ability to work independently. Physical Demands: Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.
    $32k-38k yearly est. 21d ago
  • Customer Service Representative- Escalon

    Oak Valley Community Bank 4.2company rating

    Call center representative job in Escalon, CA

    Job Title: Customer Service Representative Location: Escalon, CA Employment Type: Full-Time (40 hours) FLSA Status: Non-Exempt Salary Range: $18.00- $24.04 per hour (good-faith estimate upon hire) Additional Compensation: This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs. Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity. About our Company: Oak Valley Community Bank is a trusted, full-service commercial bank serving California's San Joaquin Counties and beyond since 1991. With a strong presence in Escalon, we are committed to providing personalized banking solutions for individuals, families, and businesses. As a two-time recipient of the Best Places to Work award, Oak Valley Community Bank fosters a supportive and inclusive workplace culture where employees thrive and grow. Our Escalon branch exemplifies our community-first values, offering exceptional customer service and building lasting relationships with local residents and businesses. About the Role: The full-time Customer Service Representative (Teller ) plays a crucial role in ensuring a positive banking experience for our clients in our Escalon branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing their inquiries and resolving any issues they may encounter. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. Ultimately, the goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch. Minimum Qualifications: High school diploma or equivalent. Previous experience in customer service or a related field. Strong numerical and cash handling skills. Preferred Qualifications: Experience in the banking or financial services industry. Familiarity with banking software and technology. Responsibilities: Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency. Provide information about bank products and services, assisting customers in making informed decisions. Address customer inquiries and resolve issues in a timely and professional manner. Maintain compliance with banking regulations and internal policies to ensure the security of customer information. Collaborate with team members to achieve branch goals and enhance the overall customer experience. Skills: The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly. Additionally, proficiency in technology will aid in navigating banking software and enhancing service delivery. Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment. Equal Pay & Opportunity Statement Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.
    $18-24 hourly Auto-Apply 7d ago
  • Customer Service Rep- Insurance

    George Mauricio-Farmers Insurance Agency

    Call center representative job in Turlock, CA

    Job Description Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Career Growth Opportunities Evenings Off Responsibilities Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Ask each customer for referrals and explain our referral program. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Provideexceptional customer service. Be outstanding at relationship building. Maintain client relationships with follow up phone calls. Claims follow up calls. Provides on-going support to insurance clients as needed. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Assess and identify the wants and needs of your customer(s) over the phone Uphold the wants and needs of your customers Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Confident, self-starter who works well independently. Must have ability to multi-task. A Property & Casualty or Personal Lines Insurance license is required for this hire. Professional phone etiquette. Career minded vision. Follow through and exceed current and prospective client expectations. Excellent Spelling and Grammar skills. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Bilingual, fluent in both English and Spanish is beneficial.
    $32k-42k yearly est. 7d ago
  • Customer Service Representative - State Farm Agent Team Member

    Richard Pagano-State Farm Agent

    Call center representative job in Antioch, CA

    Job DescriptionBenefits: Paid sick leave Opportunity for advancement Paid time off State Farm Insurance Agent located in Antioch, CA is seeking an outgoing, career-oriented Spanish-speaking professional to join their team. As a State Farm team member for Richard Pagano - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Valuable experience Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $1,000 Requirements Bilingual - Spanish Highly Preferred Excellent communication skills - written, verbal and listening Proactive in problem solving Dedicated to customer service Experience in a variety of computer applications, particularly Windows Pride in getting work done accurately and timely Ability to work in a team environment Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-42k yearly est. 29d ago
  • CSR

    Rmv Foods

    Call center representative job in Livermore, CA

    At HardyPaw, we understand that your pets aren't just animals-they're family. Their health, happiness, and longevity matter to you and they matter to us too. That's why we are committed to providing veterinarian-approved pet medications, premium wellness products, and expert pet care solutions to ensure your companions get the best possible care. We're dedicated to providing outstanding support to our customers while ensuring every interaction leaves a positive impression. Our Customer Service team is the front line of our business, helping customers with inquiries, resolving issues, and ensuring they feel valued. Position Summary We are seeking a Customer Service Representative to join our call-center team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to remain calm and professional in a fast-paced environment.
    $32k-42k yearly est. 60d+ ago
  • Customer Service Representative

    Lin Engineering

    Call center representative job in Morgan Hill, CA

    The Customer Service Representative is an integral member of the sales team, primarily responsible for order entry and schedule adjustments. This position requires the ability to efficiently address inquiries or complaints from customers, regulatory bodies, and business community members. Essential Duties and Responsibilities: Establish new customer profiles within the ERP system. Process various types of orders, including standard, blanket purchase, and credit card transactions. Optimize On Time Delivery (OTD) by collaborating with materials and manufacturing teams to provide customers with accurate delivery timelines. Monitor part shortages and proactively communicate any anticipated late deliveries to customers. Coordinate with supply chain personnel regarding product forecasts and future requirements. Manage and follow up on order backlogs across assigned territories. Handle requests for rescheduling purchase orders. Enter and update commission schedules as required. Oversee month-end pull-ins in collaboration with the supply chain team. Conduct safety stock reviews with the supply chain department. Support the accounting team with customer credit hold resolutions. Provide comprehensive customer service, including updates on order status, tracking information, and responses to accounting inquiries. Deliver prompt and accurate product support to customers, sales representatives, and LIN account managers or sales engineers. This includes communicating lead times, confirming purchase orders, and relaying relevant engineering or manufacturing developments. Serve as backup for the RMA Coordinator role. Address and resolve customer issues, ensuring long-term and effective solutions. Perform additional duties as assigned. Education and Experience: A minimum of 2-4 years of related experience and/or training is required. Computer Skills: Proficiency with SAP. Advanced skills in MS Office applications, including Excel, Word, and Outlook. Requirements General Requirements: Consistently meets or exceeds performance expectations outlined in the Performance Management System. Maintains clear and effective communication with management, colleagues, affiliates, vendors, customers, and all business contacts. Demonstrates values aligned with Lin's standards of Excellence, Customer Focus, Learning & Implementation, Teamwork, and Respect for Others, and encourages this behavior in others. Adapts efficiently to shifting priorities and deadlines while maintaining professionalism. Exhibits strong written and verbal communication skills, utilizing accurate grammar and professional business correspondence. Possesses in-depth knowledge of clerical and administrative practices, with a demonstrated proficiency in customer service. Qualification Requirements: To perform this position successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements specified below reflect the necessary knowledge, skills, and abilities. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions. Salary Description 57,000-70,000
    $32k-42k yearly est. 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Modesto, CA?

The average call center representative in Modesto, CA earns between $28,000 and $46,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Modesto, CA

$36,000
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