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  • Digital Customer Representative

    Instructure 4.3company rating

    Call center representative job in Manila, AR

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a Digital Customer Representative (DCR) to support our global customers who have implemented the Instructure Learning Platform and provide them with an exceptional customer experience. DCRs will play a key role in supporting our customers across the globe by executing the digital transformation of the Instructure customer experience. The Digital Customer Representative will manage the Instructure digital customer experience for our dynamic, but smaller customers. DCRs will activate and monitor the Instructure digital customer journey playbook and identify opportunities and risks for customers in this segment. DCRs will be successful by automating the Instructure customer journey - especially some of the repetitive tasks that are a drain on CSM resources - identifying success and risk trends, and actioning playbooks that align to observed trends to increase retention, customer satisfaction and grow revenue. About the Role * Develop, manage and maintain the Instructure digital customer experience for all assigned customers * Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement. * Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation * Monitor the digital customer journey outcomes and identify opportunities and risks * Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals * Deploy data-driven automated implementation and adoption activities and track customer progress through implementation to ensure success * Develop and enable digital campaigns at scale and create and maintain response templates for frequently asked customer questions and communications * Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization * Assist in the coordination of customer success led webinars & campaigns * Collaborate with Customer Service Manager and Product Marketing stakeholders on webinar content * Own inbound opportunity generation and qualification through mail campaigns, webinars and other means. * Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive * Develop and execute action plans from feedback and survey data About You * College degree (Bachelor or equivalent) * Exceptional English communication skills, both written and verbal * Experience building one:many digital campaigns with efficient processes * Capacity to set correct expectations and manage issues to completion * Multitask and prioritise tasks in a changing environment * Strong team mentality, utilising internal and external resources strategically and tactically * Demonstrated ability to solve problems and seek solutions We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.
    $32k-50k yearly est. 3d ago
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  • Customer Service Representative

    Kinder Morgan 4.8company rating

    Call center representative job in Blytheville, AR

    Primary Purpose:The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.Essential duties and responsibilities:-Interact with all customers which include maintaining all customer paperwork.-Provide general and account information in regards to customer inquiries.-Interact with customers and surveyors, regarding orders and product movements.-Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, a lot of data entry - mainly numbers. -Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.-Respond to requests for product throughput analysis from various departments and customers.-Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.-Generate bills-of-lading for truck activity. -Operate scales weighing OTR trucks in and out utilizing AS400 system as well as Galahad system -Provide general office duties; such as typing, filing, faxing, mail sorting.-Ensure that all reports, records, and documentation is kept orderly and current.-Perform job in accordance with company policies and procedures..-Other duties as assigned. Experience and specific knowledge:-Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook.-Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).-Knowledge of GALAHAD is desirable.-Interpersonal skills and strong verbal and written communications skills are required.Competencies, skills, and abilities:-Customer-oriented and able to work in a team environment - Good organization and ability to work in a fast paced environment-Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.-Ability to handle non-routine customer requests, problems and decision-making.-Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.-Must be self-motivated and capable of working with minimal supervision and/or direction.-Successful completion of background screen and drug test upon job offer. Working conditions:-Office environment.-Must be willing to work overtime, as required.
    $30k-34k yearly est. 2d ago
  • Call Center Rep - In Office

    Everett and Associates

    Call center representative job in Caraway, AR

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $22k-29k yearly est. 7d ago
  • Customer Service Rep (9500) - Walnut Ridge, AR

    Domino's Franchise

    Call center representative job in Walnut Ridge, AR

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $25k-32k yearly est. 19d ago
  • Customer Care Representative

    Ritter Communications 3.5company rating

    Call center representative job in Jonesboro, AR

    Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Customer Care Representative to join our team! General Summary: Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities. Must be able to work Monday - Friday 10am - 7pm. Essential Job Functions: * Answers internal and external, residential customer's calls and emails concerning questions about billing, pricing, product information, & availability; * Checks the customer service email queue daily; respond to emails and/or follows-up with phone calls; * Sets deferred payment dates for customers having difficulty making payments in full; * Educates customers on eligibility for Lifeline and the Affordable Connectivity programs; * Volunteers to participate in after-hours events hosted by Ritter Communications, our customers, vendors and the community; * Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge; * Manages customer inquiries and problems in a professional, effective and timely manner; * Remains current with changing trends in the telecommunications, cable television and home security industries and the services and products offered by Ritter Communications; * Takes ownership to identify, research and resolve billing inquiries, and account changes; * Retains existing customers through proactive customer service and consulting techniques, enabling customers to perceive value in the service; * Verifies and completes required documentation for customer premise equipment, whether returned or issued; * Responsible for entering and verifying all customers' information and service orders into applicable billing and operations software programs; * Develops relationships with residential customers in person, on the phone or through written communications; * Interacts with other groups to identify, troubleshoot, and/or resolve service and/or scheduling issues, and provides consistent follow-up to ensure timely completion or resolution that meets or exceeds customer expectations; * Processes cash, bank drafts, check and credit card payments via appropriate software, maintaining security of cash drawer, receipts, and customer payment information at all times; * Balances cash drawer/posts payments daily/sets up and/or makes bank deposits daily; * Able to travel to remote office locations, and/or other locations as required; * Maintains confidentiality and security of all customer information; * Recognizes, documents, and alerts the supervisor of trends in customer calls and/or interaction; * Shares acquired information with team members, and provides information that can be used for new hire training or expanding others' knowledge; * Communicates difficult or sensitive information tactfully; * Makes outbound calls for the purpose of follow-up, courtesy, and collection; * Demonstrates initiative to complete other departmental responsibilities during slower call volume/walk-in traffic times; * Applies knowledge of specific product details to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service technician; * Able to regularly work flexible schedules, including overtime, nights, weekends, and some holiday; * Demonstrates effective time management by prioritizing daily work activities; * Projects a professional appearance and demeanor when interacting with customers or representing Ritter Communications in other activities. Knowledge, Skills, and Abilities: * Basic keyboarding skills; * Basic math skills; * Basic verbal skill; * Ability to interpret and explain retail billing invoices and collection experience preferred; * A professional dress and well-groomed personal appearance is always expected; * Ability to maintain a positive and professional demeanor when dealing with difficult situations; * Demonstrates skill in effective written and oral communication, including excellent enunciation, grammar, and lack of slang. Includes ability to follow written and oral instructions; * Knowledge of voice, video and data industries; * Knowledge of database software applications, i.e. billing systems, accounting systems, and vendor order systems; * Basic computer experience including Word, Excel, Microsoft Edge and Outlook; * Previous experience interacting with difficult customers, actively listening, communicating clearly, and assuring customer understanding while identifying and resolving the situation; * Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems; * Ability to effectively communicate with customers, co-workers, and various business contacts in a professional and courteous manner either in person, on the phone, or via email; * Ability to pay close attention to detail; * Ability to work with frequent interruptions; * Ability to multitask efficiently and effectively; * Ability to work independently and exercise initiative; * Ability to effectively function as a team player; * Ability to manage personal and work-related stress effectively; demonstrates effective time management skills, exhibits patience; Education and Experience: High School Diploma or GED plus one-year previous customer service experience is required. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
    $26k-32k yearly est. 19d ago
  • Customer Service / Sales Representative

    RNR Tire Express and Custom Wheels

    Call center representative job in Jonesboro, AR

    Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Representative

    Natural State Leasing

    Call center representative job in Jonesboro, AR

    Basic Function Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system. Reporting Reports Primary Responsibilities The acquisition and maintenance of customers Accept and process current customer payments Process order forms and references Input customer information into the store computer for new lease agreements Update customer information and account status in the store's computer system Answer incoming telephone calls and route them to appropriate person- as per the first up system File and maintain customer folders and records Assist customers on the showroom floor Direct customer opportunities immediately to the Sales Manager - as it relates to sales and service Maintain the appearance and organization of the customer transaction counter Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management. Maintain regular mailing campaign Other tasks assigned by management CSR First Ups Monday-Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning When Needed-Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement, Saturday-Computer Cleaning Daily-Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Counter tops, Showroom: Carpet, Showroom: Jewelry Case Monthly-Purge Customer Files Tue/Thur-Showroom: Appliances, Showroom: Bedroom Sets M/W/F-Showroom: Cocktail/End Tables, Showroom: Dinettes, Showroom: Electronics Requirements Position Requires Excellent interpersonal skills are required for daily customer contact Professional appearance Computer operation ability Good communication skills Excellent organization skills Excellent telephone etiquette Strong sales skills on the showroom or telephone High energy level Able to live 50 lbs. Pre-employment Successful reference check and verification, drug screen, criminal background investigation, and required testing.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Representative

    U-Haul 4.4company rating

    Call center representative job in Jonesboro, AR

    Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App Reimbursement * Gym Reimbursement Program * Health insurance & Prescription plans, if eligible * Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans * Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul trucks and trailers. * Clean and inspect equipment on the lot including checking fluid levels. * Answer questions and educate customers regarding products and services. * Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer wiring. * Fill propane (certification offered through U-Haul upon employment) * Drive a forklift (certification offered through U-Haul upon employment) * Other duties as assigned * Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to maintain a good driving record * High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
    $23k-28k yearly est. Auto-Apply 15d ago
  • Call Center Specialist - Tier I

    Sonepar USA 4.2company rating

    Call center representative job in Jonesboro, AR

    Your Next Career Opportunity As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. Is it time to elevate your customer-service career? If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you! At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We're looking for a highly skilled call center specialist to join our collaborative team, managing a high volume of inbound and outbound calls. The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution. He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction. CUSTOMERS.FIRST. ALWAYS. What you'll do: * Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services * Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued * Build relationships with clients and other call center team members based on trust and reliability * Meet or exceed call center metrics while providing excellent, consistent customer service * Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary * Obtain in-depth knowledge of the department's and/or company's products and services What you need: High School Diploma or equivalent with 1-3 years' experience in a call center environment * Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills * Proficiency with computers, especially CRM software, and strong data entry and typing skills * Efficient time management and decision-making skills * Ability to collaborate with a team in a close, fast-paced environment * Proven troubleshooting skills Why join our Irby Team? Our leadership cares about - and invests in - YOU. Our people are responsible for our success and have been since our founding in 1926. Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $1.3 Billion in annual sales with over 700 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals. * Development: Associates who began positions like in like call center representatives have grown into other areas of the business such as leadership, operations, and account management. * Earning Potential: You can expect to earn a competitive, reliable wage in a place where top performance is incentivized through a variety of goal-oriented programs. * Benefits: Our full-time associates are eligible for a range of benefits including: * Medical, dental, vision, gym membership reimbursement, and Vitality Wellness Rewards * Paid Time Off and Extended Illness Benefits * Tuition reimbursement * Employee Assistance Program * Service Awards * Candidate Referral Rewards * Associate Discounts Why work for Irby? Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities. Our Competitive Benefits? 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance. About Irby Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states. We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as: Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis. Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution. Stay up to date with Irby, follow us on Facebook and LinkedIn. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
    $28k-37k yearly est. 28d ago
  • Customer Service Representative

    Gates_Training

    Call center representative job in Poplar Bluff, MO

    OVERVIEW: At Gates, we welcome challenges, celebrate hard work, and continually seek new talent to join our global company. Our Poplar Bluff, MO office is looking for a Customer Service Representative . Please review below to see if this might be the right opportunity for you. ESSENTIAL DUTIES AND RESPONSIBILITIES: Processing of EDI, online, fax and email orders. Answering emails, returning calls, etc. Manage order/shipping status, pricing, order availability, expedite orders and customer returns. Problem solving customer applications, debits/credits and warranties. Resolution of EDI/ASN issues. Management of Inventory Planning. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum Requirement - High School with 5 years general, 2 years specific experience. Or 2 years college (Associate Degree) with 1 year specific experience. Progressions will be on job performance, responsibilities and demonstrated leadership abilities. REQUIRED SKILLS: Must have excellent phone communication skills with customers. Must have the ability to understand customer requirements and convert to Gates nomenclature. Must be proficient in operation of PC's and associates software and mainframe systems. Must be well organized, disciplined and assertive. Must be able to proficiently handle written communications. Must be a team oriented individual and able to work with minimal supervision. Must be proficient in use of ORACLE/Planning systems as well as Microsoft Office Applications (specifically Excel). Excellent business decision skills made with little time for reflection. OTHER: Must have the capability to work under continually stressful situations. Workloads are volatile and sometimes necessitate unusual working hours. Must deal with constant deadlines and changing of customer priorities. Periodic overnight travel to customers and Gates plants less than 5%. CONTACTS: (Internal): Daily contact with various levels as required in Product Control. Sales, Marketing Logistics, Marketing, Accounts Payable, Product Application, Technical Quality, Traffic, Credit an all associated support areas. These contacts are associates, partners and clients to the Poplar Bluff plant. (External): Daily contact with Buyers, Expediters, Material Desk personnel, Gates field, plants, distribution centers, Regional Sales Managers, and periodic contact with Customer's upper level management. Driven by Possibility Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations. We don't rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. We invest continually in R&D and technology, so our products not only outperform industry standards; they exceed our customers' demanding expectations. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. And we are constantly expanding our product catalog and value-added service offerings to support every facet of our customers' operations. In the most extreme environments and those more familiar, Gates is there with the right product, in the right place at the right time. Whether building original equipment or maintaining products in the aftermarket, we enable companies in every industry to be more efficient, productive, and profitable. We are Gates.
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative

    FFE Transportation Services, Inc.

    Call center representative job in Kennett, MO

    Frozen Food Express is looking for a Customer Service Representative for our Butler, MO location. Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers. Customer Service Representatives are eligible for an attractive benefits package including medical, dental, vision, matching 401(k) retirement plan, life insurance plans, vacation, and sick time. Responsibilities: Perform customer service functions related to the business. Responsible for daily hands-on customer related situations, account development and customer satisfaction. Commit to and receive detailed customer load information by telephone, fax or electronic tendering. Accurately and timely input all load information into the operating system. Serve as customer's first line of communication and refer customer to the proper department as necessary. Use exceptional telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence. Manage service issues by researching and coding all applicable service failures in the system. Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation, Assist in collecting and maintain current customer information in the operating system. Communicate service issues, declined business and new business opportunities to the sale department. Communicate effectively and professionally with customer, operations personnel and executive management. Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager. Regular and reliable attendance is required. Other duties as assigned by management. Qualifications/Skills: 3 years of recent customer service experience. This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional. Must be able to demonstrate the skills outlined in the Job Description. Transportation industry or Logistics experience preferred. HS Diploma or Equivalent. Demonstrate keyboarding, data entry, and 10-key experience. Working knowledge and experience with AS400 and EDI. Excellent communication skills both verbal and written. Ability to thrive and enjoy in fast paced environment. Excellent organizational skills The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks. Employment will require a criminal background investigation and a drug/alcohol screening. While FFE promotes a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy. Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law. Benefits: Our competitive benefits package will include health care (medical, dental, and vision), matching 401(k) retirement plan, $25,000 in company paid life insurance, disability plans, vacation, sick time and more. Find out what other benefits FFE has to offer when you choose to start your career with us! #zr
    $26k-35k yearly est. 6d ago
  • Customer Service Representative

    Security Finance 4.0company rating

    Call center representative job in Kennett, MO

    * Do you thrive on making a positive, lasting impact on people? * Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training? * Do you want multiple opportunities to advance your career? * Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: * Provide outstanding customer service both on the phone and in-person. * Market for new and continued customer business. * Prepare and process loans and income tax returns. We offer: * TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. * An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. * Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! * Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. * Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story!
    $27k-35k yearly est. 27d ago
  • Customer Service Rep (5354) - Paragould, AR

    Domino's Pizza 4.3company rating

    Call center representative job in Paragould, AR

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members * Operate all equipment. * Stock ingredients from delivery area to storage, work area, walk-in cooler. * Prepare product. * Receive and process telephone orders. * Take inventory and complete associated paperwork. * Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills * Ability to comprehend and give correct written instructions. * Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills * Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). * Must be able to make correct monetary change. * Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. * Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO * Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. * In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. * Sudden changes in temperature in work area and while outside. * Fumes from food odors. * Exposure to cornmeal dust. * Cramped quarters including walk-in cooler. * Hot surfaces/tools from oven up to 500 degrees or higher. * Sharp edges and moving mechanical parts. SENSING * Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. * Depth perception. * Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Qualifications Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting * Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. * Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. * Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying * Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. * Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. * Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing * To move trays which are placed on dollies. * A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. * Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending * Forward bending at the waist is necessary at the pizza assembly station. * Toe room is present, but workers are unable to flex their knees while standing at this station. * Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. * Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching * Reaching is performed continuously; up, down and forward. * Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. * Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. * Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks * Eye-hand coordination is essential. Use of hands is continuous during the day. * Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. * Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. * Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. * Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $19k-26k yearly est. 2d ago
  • Lead Service Representative

    Harbisonwalker International 3.9company rating

    Call center representative job in Blytheville, AR

    HarbisonWalker International is a world class refractory organization with extensive manufacturing, sales, and service capabilities and over $550 million in annual revenues. We provide solutions that drive industry performance in the cement and lime, energy, chemicals, non-ferrous metals, glass, iron and steel, and environmental technology industries. The Company operates 17 manufacturing plants and 26 distribution centers on three continents. The Company's Corporate Headquarters are located in Moon Township, PA a suburb of Pittsburgh, near the Pittsburgh International Airport. Our Mission: Our solutions drive industry performance Our Vision: We will be the first and only call for industry Our Values: We are curious, proactive, interdependent, passionate, open and results-oriented At HarbisonWalker International, we look for people driven by a desire to contribute, be challenged and grow. Our people make HWI a special company and are a key competitive advantage. Job Description Summary At HWI, the Lead Service Representative is an essential part of customer service. A successful Lead Service Representative will act as on-site technical liaison to the customer, ensuring we meet multiple demands in a timely manner. This role requires a high level of engagement and customer interaction at various locations. Oversee and participate in the installation of refractories products or services. Assessing product performance, responding to challenges with effectiveness. Developing and maintaining customer relationships and providing positive customer impression of our products and company. Provide periodic reports on activities and occurrences at site. Safeguard operation and maintenance of on-site machinery. Ensure compliance with safety requirements and standards. Requirements Physical Activity : Requires more than 2/3 of the time talking or hearing; 1/3 to 2/3 of time standing, walking, reaching, stooping, kneeling, crouching, crawling; requires less than 1/3 of the time sitting, using hands and fingers, climbing, balancing and tasting or smelling Lifting : Requires lifting up to 50 pounds 1/3 to 2/3 of the time; and lifting up to 25 pounds less than 1/3 of the time. Vision : Requires accurate close, distance, depth and peripheral vision, including the ability to adjust focus. Environment : Requires 1/3 to 2/3 of the time in wet or humid conditions, working near moving mechanical parts, working in high, precarious places and being exposed to fumes, airborne particles and outdoor weather conditions, and near vibration and less than 1/3 of the time in an office setting, exposed to toxic or caustic chemicals; in extreme heat or cold, and at risk of electrical shock. Noise : Requires working in loud conditions. Qualifications Requires Trade School degree or 2 year college degree in manufacturing, engineering or similar discipline. Requires high level of expertise in refractory installation in an industrial environment Requires proficiency in MS Office (i.e., Excel, Word, PowerPoint) Requires knowledge of refractory product applications, manufacturing processes, quality assurance and safety standards. Requires a minimum of 3 - 5 years refractory installation experience. Additional Information HarbisonWalker International is an Equal Opportunity Employer, committed to a diverse workforce.
    $23k-37k yearly est. 1d ago
  • Customer Service Representative

    Genuine Parts Company 4.1company rating

    Call center representative job in Bay, AR

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. COMPENSATION: $18.00 - $22.00/Hour * Responds to basic customer inquires regarding products, provides quotes, and handles order entry. * Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). * Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. * May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. * Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. * Orders items to ensure appropriate inventory levels are maintained for customers. * May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. * Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. * Determines the most cost effective shipping method for customer orders. * Partners with Account Representatives to ensure customer satisfaction. * Expedites backorders. May pull inventory and prepare order for shipment to customer. * May handle customer returns. * Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: * Reliability, organization, and attention to detail required. * Strong communication skills including written, verbal, and listening. * Ability to multi-task and time management skills required. * Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. * Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $18-22 hourly Auto-Apply 3d ago
  • Customer Care Representative

    Ritter Communications Holdings, LLC 3.5company rating

    Call center representative job in Jonesboro, AR

    Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Customer Care Representative to join our team! General Summary: Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities. Must be able to work Monday - Friday 10am - 7pm. Essential Job Functions: Answers internal and external, residential customer's calls and emails concerning questions about billing, pricing, product information, & availability; Checks the customer service email queue daily; respond to emails and/or follows-up with phone calls; Sets deferred payment dates for customers having difficulty making payments in full; Educates customers on eligibility for Lifeline and the Affordable Connectivity programs; Volunteers to participate in after-hours events hosted by Ritter Communications, our customers, vendors and the community; Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge; Manages customer inquiries and problems in a professional, effective and timely manner; Remains current with changing trends in the telecommunications, cable television and home security industries and the services and products offered by Ritter Communications; Takes ownership to identify, research and resolve billing inquiries, and account changes; Retains existing customers through proactive customer service and consulting techniques, enabling customers to perceive value in the service; Verifies and completes required documentation for customer premise equipment, whether returned or issued; Responsible for entering and verifying all customers' information and service orders into applicable billing and operations software programs; Develops relationships with residential customers in person, on the phone or through written communications; Interacts with other groups to identify, troubleshoot, and/or resolve service and/or scheduling issues, and provides consistent follow-up to ensure timely completion or resolution that meets or exceeds customer expectations; Processes cash, bank drafts, check and credit card payments via appropriate software, maintaining security of cash drawer, receipts, and customer payment information at all times; Balances cash drawer/posts payments daily/sets up and/or makes bank deposits daily; Able to travel to remote office locations, and/or other locations as required; Maintains confidentiality and security of all customer information; Recognizes, documents, and alerts the supervisor of trends in customer calls and/or interaction; Shares acquired information with team members, and provides information that can be used for new hire training or expanding others' knowledge; Communicates difficult or sensitive information tactfully; Makes outbound calls for the purpose of follow-up, courtesy, and collection; Demonstrates initiative to complete other departmental responsibilities during slower call volume/walk-in traffic times; Applies knowledge of specific product details to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service technician; Able to regularly work flexible schedules, including overtime, nights, weekends, and some holiday; Demonstrates effective time management by prioritizing daily work activities; Projects a professional appearance and demeanor when interacting with customers or representing Ritter Communications in other activities. Knowledge, Skills, and Abilities: Basic keyboarding skills; Basic math skills; Basic verbal skill; Ability to interpret and explain retail billing invoices and collection experience preferred; A professional dress and well-groomed personal appearance is always expected; Ability to maintain a positive and professional demeanor when dealing with difficult situations; Demonstrates skill in effective written and oral communication, including excellent enunciation, grammar, and lack of slang. Includes ability to follow written and oral instructions; Knowledge of voice, video and data industries; Knowledge of database software applications, i.e. billing systems, accounting systems, and vendor order systems; Basic computer experience including Word, Excel, Microsoft Edge and Outlook; Previous experience interacting with difficult customers, actively listening, communicating clearly, and assuring customer understanding while identifying and resolving the situation; Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems; Ability to effectively communicate with customers, co-workers, and various business contacts in a professional and courteous manner either in person, on the phone, or via email; Ability to pay close attention to detail; Ability to work with frequent interruptions; Ability to multitask efficiently and effectively; Ability to work independently and exercise initiative; Ability to effectively function as a team player; Ability to manage personal and work-related stress effectively; demonstrates effective time management skills, exhibits patience; Education and Experience: High School Diploma or GED plus one-year previous customer service experience is required. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
    $26k-32k yearly est. 21d ago
  • CUSTOMER SERVICE / SALES REPRESENTATIVE

    RNR Tire Express and Custom Wheels-Jonesboro

    Call center representative job in Jonesboro, AR

    Job Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $25k-32k yearly est. 10d ago
  • Customer Service Rep (9574) - Kennett, MO

    Domino's Franchise

    Call center representative job in Kennett, MO

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $26k-35k yearly est. 5d ago
  • Customer Service Representative

    Security Finance 4.0company rating

    Call center representative job in Kennett, MO

    Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest! In this role, you can expect to: Provide outstanding customer service both on the phone and in-person. Market for new and continued customer business. Prepare and process loans and income tax returns. We offer: TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities. An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Come Begin Your Story! Apply today!
    $27k-35k yearly est. Auto-Apply 26d ago
  • Customer Service Rep(09626) - 1013 McQuay Ave.

    Domino's Pizza 4.3company rating

    Call center representative job in Pocahontas, AR

    Customer Service Representatives with Domino's Pizza Job duties include: Taking phone calls Taking orders Helping in the "Pizza Making" Process Completing cash transactions Providing customers a great customer service experience Cleaning Lifting up to 25 lbs. Other Job Requirements include: Ability to follow directions Flexibility Weekend and holiday availability Pizza Czar, Inc is an equal opportunity employer. Pizza Czar requires applicant to pass a criminal background and MVR check. A great attitude and a easy smile are required. Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.
    $20k-26k yearly est. 26d ago

Learn more about call center representative jobs

How much does a call center representative earn in Paragould, AR?

The average call center representative in Paragould, AR earns between $19,000 and $33,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Paragould, AR

$25,000
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