Call center representative jobs in Perry Hall, MD

Job DescriptionWe are seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support via phone, email, or chat. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally. This role is fully onsite in Rockville MD. This role is a contract role through April 2026 with the salary being $24-28/hr Responsibilities: Answer inbound calls and respond to customer inquiries in a timely, courteous, and professional manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and identifying the best solution Provide accurate, valid, and complete information using internal systems and resources Document customer interactions, issues, and resolutions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Follow communication procedures, guidelines, and policies Meet personal and team performance targets such as call handling time, quality assurance, and customer satisfaction Requirements: 1+ year of experience in a call center environment Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Associates Degree or Bachelors Degree highly preferred

Job Description Job title Call Center Representative Reports to Branch Manager Job purpose The Call Center Representative is responsible for providing a variety of member service functions via phone including but not limited to, presenting and explaining Credit Union products and services to prospective and current members, assisting them in utilizing these products and services and resolving account related problems. Essential Duties Act in accordance with the core values to assist in reaching APL Federal Credit Union's mission and vision. Provide exceptional customer service to current and prospective members. Inform Branch Manager and/or Assistant Branch Manager of complaints and/or problems with members. Evaluate and suggest procedures to improve efficiency of the Branch as it pertains to Call Center operations. Adhere to credit union policies, operational controls, and regulatory procedures when identifying members to ensure the safety and security of member and credit union assets to prevent loss and/or fraud. Maintain information security. Prepare BSA reports for necessary transactions utilizing the appropriate system. Train peers in practices and procedures needed to ensure they are fully competent in performing the Call Center role. Open various types of accounts including savings, checking, IRA, Certificates of Deposit, and special accounts (such as Estate Accounts, Trust Accounts and Deceased Accounts). Provide necessary literature. Provide information and assistance with telephone and online banking. Research and provide resolution of member inquiries received by telephone, e-mail, staff members, or any other source. This includes the operation of accounts, access to services, resolving account discrepancies, balancing and reconciling, adding or reducing service features on various accounts, statement questions, and assisting members to make the most effective use of services offered. Ability to process a needs assessment to introduce and explain available Credit Union products and services to current and prospective members. Process membership/account applications through credit union software following security protocols. Receive consumer loan applications via telephone and submit applications for decision. Maintain updates and renewals for certificates of deposit. Processing basic, non-cash financial transactions for members including closing of accounts, issuing checks, transfers, transfer payments, fees and fee refunds with Manager's approval. Support the additional functions with respect to lending and deposit services including, but not limited to: Check and statement copy requests Check/ACH stop payment processing Check and coupon orders Online banking, bill payment, and Zelle enrollment and administration Address changes and member profile maintenance Processing of internal and external deposit and loan verification. Support all Credit Union departments by assisting members with issues regarding: Visa Cards ACH processing Individual Retirement Accounts ATM transactions Statement interpretation, review, and analysis Act as MSA when necessary. Participate in the Saturday rotation. Other duties as assigned. Qualifications Education: High school diploma or GED required. Must be able to secure and maintain a Resident Producer Individual (RPI) License. Experience: One year of related experience in customer service or retail environment is required. Call Center experience preferred. Working conditions Work is performed in an office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may change depending upon our needs. You will be expected to be available during weekends or after business hours as business dictates. May also be asked to work additional hours as needed to provide adequate coverage at any of our three branch locations. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch. The employee will need to lift box[es] and other supplies that may weigh in excess of 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Benefits and Salary The hourly compensation range for this position is $21.15/hr - $26.00/hr. In addition, APL Federal Credit Union provides employees with a generous benefits package that includes health, dental, vision, life insurance, company paid Short-Term and Long-Term Disability, a 401(k)-retirement plan with employer contribution, Pension Plan, paid vacation, paid holidays, and more! APL Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, Second shift, Monday through Friday - 40 hours per week Hours: 12:30pm - 9:00pm Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $19.00 to $22.00 per hour Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSR-120825 Call Center Representative Customer Service Call Center Powered by JazzHR x1ts5utjZU

About Us Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership. Position Summary The primary purpose of this position is to assist Housing Choice Voucher Program participants, owners, applicants, and other concerned parties by responding to inquiries regarding Housing Choice Voucher Program general information, rules, regulations, policies, and procedures. Disseminates accurate program information and assists in resolving problems and complaints in a timely manner in accordance with HUD rules and regulations and Agency policy and procedures. Performance of the duties requires excellent written and verbal communication skills, interacting face-to-face with Customers daily at the Reception Desk, assisting Customers with completing the Walk-in Registration process, and assisting Customers with other HCVP services. All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives. Essential Duties and Responsibilities Answer questions and resolve problems in person, via telephone, and via email. Assists other staff members in receiving and resolving technical customer questions, comments, and complaints etc. Interprets and explains HABC policies to applicants and other interested parties. Performs data entry of necessary information and enters it into the computer. May compose and type various forms of correspondence. May maintain records and assist in the preparation of required reports. Performs other duties as assigned. Minimum Education, Training, and/or Experience High School Diploma and 30 credit hours of college coursework. Bachelor's degree preferred in related field and a minimum of 2 years of experience in customer support role. An equivalent combination of education, training, and experience may be considered. Other Requirements: Availability to work some evenings and weekends as needed. Successful completion of a prescreening investigation, including verification of employment history and education credentials. A 6-month probationary period applies to this full-time permanent position. Benefits We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC's comprehensive benefit package includes: Paid Holidays Paid Vacation Medical Insurance Dental Insurance Life Insurance Vision Insurance Pharmacy Coverage Retirement Program All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated before the date of hire. FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization. If you are currently under the progressive disciplinary process, you may not have the chance to be considered for a promotion (s) within HABC. Please review the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for more information on the disciplinary process. This posting will remain open until December 26, 2025

This position is responsible for greeting, registering, and scheduling patients while providing exceptional customer service. The role interacts closely with providers and staff to ensure a smooth and positive experience for patients. The position requires managing a high volume of calls, maintaining accurate records, and handling patient inquiries with professionalism and empathy. Job Responsibilities Serve patients by greeting them over the phone, scheduling appointments, and maintaining records and accounts. Act as the first point of contact, welcoming patients and visitors via telephone. Complete registration for new patients or verify mobile registration and update information for existing patients. Handle patient concerns effectively, including dissatisfied callers, and collaborate with internal teams to resolve issues. Optimize patient satisfaction and provider scheduling by adhering to established appointment guidelines. Address patient anxieties by answering questions and providing reassuring communication. Manage high-volume inbound and outbound calls in a timely and efficient manner. Identify patient needs, clarify information, research issues, and offer appropriate solutions or alternatives. Document patient requests and route messages to the appropriate departments or staff. Review and respond to patient portal messages through the EMR system. Handle incoming referrals for potential new patients and conduct outreach to schedule appointments. Build strong relationships and engage patients by going the extra mile to provide excellent service. Qualifications High school diploma or GED required; Associate degree preferred. Minimum of two years of customer support experience in a medical or clinical setting. Experience with EMR and scheduling systems such as Athena, Greenway, or Phreesia. Strong phone and verbal communication skills, including active listening. Customer-focused approach with adaptability to various personality types. Ability to multitask, prioritize responsibilities, and manage time effectively. Ability to travel occasionally during the workweek.

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. Building Relationships. Connect with our existing customers to share exciting information. Grow your Career. Access additional training courses to grow and develop personally and professionally. Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? Reaching out to warm leads provided to you via phone and email Setting up appointments through warm leads for in-store Sales Consultants Appointments set will be scheduled through Google Calendar Following up with scheduled appointments as reminders to customer and in store personnel Earnings $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: Can effectively make hundreds of warm lead calls per day Demonstrate relationship-building skills Have a talent for quickly evaluating and adapting to a client's preferred style of communication Can work well independently and as part of a cohesive team Have strong time management, planning and organization skills Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Job DescriptionCall Center Representative Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities Powered by JazzHR HtiO6hlwOz

Enterprise Management Solutions, LLC. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay

Call Center Representative - (25000359) Description Location: Silver Spring, MDRemote: NoSchedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30 PM. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patientinformation from various sources and to ensure information entered into the computer management system is accurate. Promote customer serviceenvironment. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance verification experience. Functional AccountabilitiesRegistration and Scheduling ServicesProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively . Anticipate customer service needs to "prevent fires. "Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Anticipate customer service needs to "prevent fires. "Verifying Insurance/Authorization and Process ImprovementWork with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: AmbulatoryPosition Status: R (Regular) - FT - Full-TimeShift: VariableWork Schedule: 8:30-5:00pmJob Posting: Dec 18, 2025, 3:16:14 PMFull-Time Salary Range: 37336 - 54204. 8

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking motivated and customer-focused individuals to join our team. As a Call Center Representative, in this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $18.00 to $21.00 per hour Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries. Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues. Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary. Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system. Proactively identify opportunities to enhance the member experience and share feedback with the team. Ensure compliance with organizational policies, privacy standards, and service level agreements. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSR-120225 Call Center Representative Customer Service Call Center Powered by JazzHR nmmv9WpxLT

Job DescriptionA well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this role, you'll be the first point of contact for participants, spouses, attorneys, and representatives-delivering clear, empathetic, and accurate support via phone, email, and written correspondence.This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting. Key ResponsibilitiesAnswer inbound calls promptly and professionally, delivering accurate information and excellent customer service.Document call activity and inquiries using internal systems.Provide information from internal knowledge bases and tools to address participant questions.Navigate organizational websites to support callers in real-time.Monitor call queues and ensure timely responses.Receive and respond to emails from participants and representatives.Route calls and inquiries to appropriate teams when necessary.Print and mail requested documents, such as statements and tax forms.Perform special projects and administrative tasks as needed. Qualifications1+ year of call center or high-volume phone experience required.Strong customer service skills with a clear, professional, and friendly phone voice.Excellent attention to detail and documentation accuracy.Ability to manage multiple tasks while maintaining a positive, service-oriented attitude.Strong communication skills, both verbal and written.Bilingual abilities are a plus, but not required.Proficiency with basic office equipment and computer systems. Why JoinWork with a collaborative and supportive team that values service excellence.Gain experience in a structured, mission-driven environment.Opportunities for professional development and internal growth.Competitive pay and benefits package.

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities

Enterprise Management Solutions, Inc. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj

Call Center Representative - PRN - (250002MS) Description Location: Silver Spring, MDRemote: NoSchedule: 8am-430pm- Thursday, Friday, Saturday. Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate withparents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patientinformation from various sources and to ensure information entered into the computer management system is accurate. Promote customer serviceenvironment. Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience1 year Experience performing patient registration and scheduling, medical insurance screening and verification. (Required) Equivalent customer service or call center experience and education can be considered in lieu of patient registration, scheduling, insurance screening and verification experience (Required) Experience in healthcare settings preferred Telephone call center experience helpful Functional AccountabilitiesRegistration and Scheduling ServicesProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc. ); seek appropriate resources to solve problems effectively . Anticipate customer service needs to "prevent fires. "Enter appropriate notes in the system; obtain necessary information for accurate and complete documentation of all registration printouts, consent documents and other forms. Anticipate customer service needs to "prevent fires. "Verifying Insurance/Authorization and Process ImprovementWork with insurance companies to verify insurance eligibility and coverage for anticipated services using EVS, ENVOY , Mamsi-online, UHC and calling insurance; obtain authorization and benefit information from insurance companies as appropriate; document authorization and information in Account Notes and fields. Collect and verify demographic, PCP/referring physician and insurance information. Make recommendations for internal process improvements. SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: Maryland-Silver SpringWork Locations: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904Job: Administrative Support / Customer ServiceOrganization: AmbulatoryPosition Status: R (Regular) - O - PRNShift: DayWork Schedule: VariableJob Posting: Dec 5, 2025, 9:22:42 PMFull-Time Salary Range: 37336 - 54204. 8

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service. Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Schedule, Benefits, & Compensation: On-Site, First shift, Monday through Friday - 40 hours per week Shift: 8:30am - 5:00pm Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay is $18.00 to $21.00 per hour Ideal Experience for the Position (not required): Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus! Experience with CRM systems such as Salesforce Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting Strong Microsoft Excel skills Experience with Accounts Receivable Processing Key Responsibilities of the Call Center Representative: Answer incoming calls and respond to emails in a timely and professional manner. Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support. Maintain a high level of product and service knowledge to effectively support customers. Document all customer interactions and update records accurately in the database. Lockbox processing, payment processing and reconciliation. Providing customers with reports including financial information. Identify and escalate priority issues to the appropriate team members or departments. Follow up with customers to ensure their concerns are resolved to their satisfaction. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status. CSP-112525 Call Center Representative Customer Service Financial Accounts Receivable Powered by JazzHR FElpjyozwZ

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a contract until March 2026.Responsiibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience.

Enterprise Management Solutions, LLC. (EMS) is seeking a flexible and professional Call Center Specialist to provide call-handling services on an as-needed contract basis. This role primarily focuses on outbound calling for HR recruitment and sales campaigns, with occasional responsibility for inbound calls routed through EMS's RingCentral system. The Call Center Specialist will follow scripts, record and transcribe calls, and maintain detailed notes in EMS systems. Depending on assignments, the contractor will report to different department managers (e.g., HR, Sales, or Operations). Contractors may use the RingCentral desktop platform or install the RingCentral app on their phone. Downloading proprietary company information to personal devices is strictly prohibited. Key Responsibilities: Outbound Calling Place all outbound calls through RingCentral. Conduct HR recruitment outreach to candidates and outbound sales calls to prospects. Follow department-provided scripts and guidelines for compliance and professionalism. Inbound Call Handling Receive and manage inbound calls routed through RingCentral. Use provided inbound scripts or protocols for information capture and escalation. Document call outcomes in EMS systems promptly. Call Recording & Documentation Record all calls using RingCentral's recording features. Transcribe calls accurately and paste transcriptions into official notes or CRM fields. Maintain complete, timely, and accurate call records for departmental use. Appointment Setting Confirm and schedule interviews, meetings, or sales consultations. Update calendars and scheduling platforms as directed by the department. Provide warm handoffs to HR recruiters, hiring managers, or sales staff. Software & Systems Operate exclusively within RingCentral for all call activity. Use EMS-approved CRM, transcription, and scheduling tools. Report software or system issues promptly to the supervising manager. Quality & Compliance Uphold EMS's confidentiality and compliance standards. Do not download or store proprietary information on personal devices. Ensure transcription and call notes meet company accuracy standards. Contractor Qualifications Prior experience in outbound calling, inbound call handling, recruitment, or sales support preferred. Strong phone communication skills with the ability to follow scripts. Familiarity with RingCentral or similar cloud-based systems. Reliable internet, phone/computer with RingCentral app, headset, and quiet workspace. Strong transcription and data-entry skills. Self-motivated with the ability to work independently under varying department managers. Competencies Adaptability - Comfortable switching between HR, Sales, or Operations assignments. Professional Communication - Maintains a courteous, persuasive, and professional tone. Attention to Detail - Delivers accurate transcriptions and documentation. Confidentiality - Safeguards sensitive HR and client data. Independence - Completes assignments with minimal supervision. Engagement Terms Work is provided as needed, up to 20 hours per week. No minimum hours are guaranteed. Compensation: $15.00 - $20.00 per hour, based on experience and performance. Contractor is responsible for all applicable taxes; a 1099 form will be issued annually. This engagement does not include employee benefits. Contractor may install the RingCentral app on their phone but must not download or store proprietary EMS information on personal devices. Contractor will report to various department managers depending on assignment (e.g., HR, Sales, Operations).