Clinic Call Center Specialist/Interpreter
Call center representative job in Portland, OR
Job Details Main Building - Portland, OR Full Time None $23.70 - $26.16 Hourly None Day Customer ServiceDescription
Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our Downtown and East medical clinics. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a
requirement
of this position.
This is a full-time position with benefits and is union-represented. Union membership is required.
Essential Duties
Call Center Coordination
Assist with training of Call Center staff;
Be an engaged team member of a Patient Centered Primary Care Medical Home care team;
Coordinate with back clinic staff to ensure accurate scheduling of appointments;
Answer phone calls and assist with phone system;
Patient/Customer service
Maintain an environment conducive to patient comfort and confidentiality;
Oversee patient communication and reception within our Call Center department;
Assist patients with registration process and Mychart navigation;
Provide referrals for clients to various community agencies as needed;
Verify insurance eligibility, benefits and copayments;
Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan;
Care Coordination
Conduct health maintenance outreach calls;
Assist providers and back clinic staff with patient follow-up and care coordination;
Medical Information Management
Promote accuracy, and efficiency in scheduling process;
Daily data entry and troubleshooting of patient registration using EMR;
Participate in process improvement projects that pertain to role;
Meet personal/team qualitative and quantitative targets;
Qualifications
Technical Requirements:
Microsoft Office Suite (Word, Excel, Outlook)
Windows Server
Electronic Health Record systems preferred (EPIC)
Qualifications and Education Requirements
Bilingual spoken/written English/Spanish. Must pass language test with a score of Advanced-Low or higher.
Training or experience as a medical interpreter/translator. If don't have the qualification, you have the option of taking course training with a language test score of Advanced-Mid or higher needed later on.
Ability to handle crises & multiple tasks in high call volume environment.
Excellent communication skills.
Strong reception and administrative skills with high accuracy and attention to detail.
Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds.
Able to work both independently and as a member of a team.
Medical office or medical terminology background ,
preferred
Medical Interpreter experience ,
preferred
Call Center Experience,
preferred
Working Conditions
This job is located in a standard medical office environment at our Downtown Portland Clinic located at 1132 SW 13
th
Ave Portland, OR 97205 and our East Portland Clinic located at 16144 E Burnside Portland, OR 97233.
Physical Requirements While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.
Customer Service Representative - Portland
Call center representative job in Portland, OR
Job Details 16 Portland - Portland, OR Full Time $23.00 - $26.00 Hourly DayDescription
You will be working as part of a team in a high energy, fast paced, environment working with our customers and filling their orders. Our customers are heating and air conditioning Contractors. Our job is to help them get everything they need to complete each of their jobs as quickly as possible. We are looking for people to join our team that simply love to help people. At Geary Pacific helping people is a team sport. No experience? No problem! We will teach you everything you need to know while working alongside others that truly enjoy what they are doing.
The position reports to the Branch Manager.
Key Tasks:
Inbound & Outbound calls
Generating sales orders and quotes
Product Merchandising
Order Picking and receiving
Benefits: We provide an extensive benefits program that includes: Medical; Dental; Vision; Life and Long Term Disability Insurance; 401k with matching; Profit Sharing; Paid vacation, Personal Time, and Paid Holidays.
A little bit about us....... Geary Pacific Supply is headquartered in Anaheim, CA. and was established in 1961. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. Our company culture is focused on providing our customers, suppliers, and teammates with professional, knowledgeable, and friendly service. Learn more about us at *************************************
Please click on the video link to see what it is like to be part of the Geary Pacific Team. ****************************
$23-$26/hour
Guaranteed Extraboard (GEB) Customer Service Rep - 90395127 - Portland
Call center representative job in Portland, OR
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Guaranteed Extraboard (GEB) Customer Service Rep - 90395127 - Portland Company: Amtrak Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
The GEB (Guaranteed Extraboard) Customer Service Representative is an on-call position. This employee is guaranteed full-time pay and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. Station hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.
Essential Functions
* The incumbent will be responsible for greeting, servicing and general comfort of each passenger.
* Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains.
* Make ticket reports promptly, properly safeguard company funds, and prepare related reports.
* Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
* Keep all information racks filled as needed.
* Perform miscellaneous clerical duties related to the station.
* Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
* Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
* Required to perform janitorial duties.
* Handle checked baggage, package express and company materials in the station and on/off train.
Minimum Qualifications
* Proficient with baggage & express operation and be able to quote rates & information.
* Able to lift items that weigh up to 50lbs.
* Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor).
* Must have a High School Diploma or GED.
* Valid Driver's License required
Preferred Qualifications
* Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets.
* Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies.
* Familiar with the operation of the Passenger Information Display System.
Communications and Interpersonal Skills
* Must have excellent written and oral communication skills.
* The ability to maintain a positive, good-natured attitude is essential.
* Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems
The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID:165632
Posting Location(s):Oregon
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
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Parenting Call Specialist
Call center representative job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
Part-Time Customer Service Agent
Call center representative job in Portland, OR
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of
$
23.25 per hour.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills
You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits
Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Bonus Plan
Take advantage of a bonus plan based on performance
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Call Center Representative
Call center representative job in Tigard, OR
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Entry Level Call Center Sales Representative
Call center representative job in Gresham, OR
Your hustle = real money, holiday cash, and a spot on our 2026 WINNING TEAM! We're a national marketing powerhouse (130,000+ clients, 3,000+ golf courses) and we want fearless, money-driven closers on our Gresham sales floor.
Schedule: Monday-Friday, 7:30am-4:30pm | In-Office Only
EARN BIG, FAST
$16.30-$24/hr base (performance-based)
10%-20% uncapped commission
$1K-$2.5K monthly bonuses
$6K-$12K annual bonuses
Daily cash spiffs ($500+ weekly!)
Holiday cash to make this season your most profitable yet
Real earning potential: $33.9K-$120K+ per year
WHAT YOU'LL DO
Call local businesses (training included!)
Sell an ad product that actually works
Close deals same-day-cash in your pocket instantly
PERKS & BENEFITS
Health, Dental, Vision + Telehealth (60 days)
PTO & Sick Leave (90 days)
401(k) + Match (6 months)
Daily contests, giveaways, hype, and a high-energy sales floor
Fast promotions-secure your spot as a 2026 superstar
WHO WE WANT
18+, in-office, hungry to win
Confident communicator (experience optional)
Competitive, coachable, money-obsessed
Stop waiting. Apply NOW. Start this week. Get paid Friday. Earn holiday cash. Claim your spot on our 2026 winning team and crush it!
Call Center Representative
Call center representative job in Portland, OR
The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions enabling OHSU to effectively manage information to accomplish its missions. The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year.
The call center is a Critical Function Unit, responding to over 6,000 incoming and outgoing calls daily for the diverse needs of OHSU's missions; including staff, patients, general public, and external professionals conducing business with OHSU.
Representatives work with a wide variety of callers. It is imperative that the Representative properly screen vague or incomplete requests so that the call may be connected or paged, to the appropriate person or area. The Representative is generally the first impression of OHSU by the general public. Therefore, this position requires a high level of professionalism, accuracy, attention to detail, empathy, technical savvy, and customer service. Individuals must be able to multi-task, ask clarifying questions to ascertain customer needs, and thrive in a very fast paced, high-volume, non-scripted environment.
Representatives will be handling emergent calls (e.g. Code Blue/medical emergency, Code Red/Fire) and will be expected to send immediate communications through multiple modes. (phone, belt based paging, overhead paging, emergency alert notifications)
Representatives must be able to seamlessly and immediately transition to back-up/redundant systems if outages occur.
The Incumbent will observe due care, objectivity and respect for confidentiality. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true "business need to know."
Function/Duties of Position
Call Processing/Paging (answering, screening, routing, paging etc.)
* Use Information Systems for the following call types:
* Informational
* Emergent
* After-hours clinic and/or healthcare support
* Physician Advice and Referral Calls
* On-call and paging support o Multiple marketing events for OHSU
* Provide information to callers, including directions, addresses and hours of operation
* Paging appropriate personnel or on-call staff
Data Entry
* Assist departments with data entry for on-call schedules or paging status
* Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc.
Emergent Call Processing
* Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts.
Other Duties as Assigned by Department
Required Qualifications
* Knowledge of the English Language sufficient for telephone communication. AND
* High School Diploma or GED, AND
* One year experience in a call/contact center, preferably in a medical or hospital setting with multiple information systems OR
* Two years of heavy volume, multi-phone use/environment with multiple information systems.
Job Related Knowledge, Skills and Abilities (Competencies):
* Must be able to type minimum of 40wpm with 95% accuracy
* Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls.
* Proven experience of customer service showing empathy, situational awareness, and understanding.
* Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy.
* Must be able to perform the essential functions of the position with or without accommodation
Preferred Qualifications
* Experience with windows and/or PC-based software systems.
* Experience in hospital or medical setting.
* Previous experience with automated directory or paging system is highly desirable.
* Knowledge of medical terminology, skill in operating a computerized central communications system
Additional Details
Work Location: MSB 5th floor.
Work Schedule: variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available.
Benefits:
* Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
* Two separate above market pension plans to choose from
* Vacation- up to 200 hours per year depending on length of service
* Sick Leave- up to 96 hours per year
* 8 paid holidays per year
* Substantial Tri-met and C-Tran discounts
* Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
Auto-ApplyCall Center Representative
Call center representative job in Portland, OR
The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology- based services and solutions enabling OHSU to effectively manage information to accomplish its missions.
The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year.
The call center is a Critical Function Unit, responding to over 6,000 incoming and outgoing calls daily for the diverse needs of OHSU's missions; including staff, patients, general public, and external professionals conducing business with OHSU.
Representatives work with a wide variety of callers. It is imperative that the Representative properly screen vague or incomplete requests so that the call may be connected or paged, to the appropriate person or area. The Representative is generally the first impression of OHSU by the general public. Therefore, this position requires a high level of professionalism, accuracy, attention to detail, empathy, technical savvy, and customer service. Individuals must be able to multi-task, ask clarifying questions to ascertain customer needs, and thrive in a very fast paced, high-volume, non-scripted environment.
Representatives will be handling emergent calls (e.g. Code Blue/medical emergency, Code Red/Fire) and will be expected to send immediate communications through multiple modes. (phone, belt based paging, overhead paging, emergency alert notifications)
Representatives must be able to seamlessly and immediately transition to back-up/redundant systems if outages occur.
The Incumbent will observe due care, objectivity and respect for confidentiality. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true “business need to know.”
Function/Duties of Position
Call Processing/Paging (answering, screening, routing, paging etc.)
Use Information Systems for the following call types:
Informational
Emergent
After-hours clinic and/or healthcare support
Physician Advice and Referral Calls
On-call and paging support o Multiple marketing events for OHSU
Provide information to callers, including directions, addresses and hours of operation
Paging appropriate personnel or on-call staff
Data Entry
Assist departments with data entry for on-call schedules or paging status
Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc.
Emergent Call Processing
Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts.
Other Duties as Assigned by Department
Required Qualifications
Knowledge of the English Language sufficient for telephone communication. AND
High School Diploma or GED, AND
One year experience in a call/contact center, preferably in a medical or hospital setting with multiple information systems OR
Two years of heavy volume, multi-phone use/environment with multiple information systems.
Job Related Knowledge, Skills and Abilities (Competencies):
Must be able to type minimum of 40wpm with 95% accuracy
Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls.
Proven experience of customer service showing empathy, situational awareness, and understanding.
Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy.
Must be able to perform the essential functions of the position with or without accommodation
Preferred Qualifications
Experience with windows and/or PC-based software systems.
Experience in hospital or medical setting.
Previous experience with automated directory or paging system is highly desirable.
Knowledge of medical terminology, skill in operating a computerized central communications system
Additional Details
Work Location: MSB 5th floor.
Work Schedule: variable days/hours for the first 90 days, or until fully qualified, whichever comes later, and until a regular shift is available.
Benefits:
Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
Two separate above market pension plans to choose from
Vacation- up to 200 hours per year depending on length of service
Sick Leave- up to 96 hours per year
8 paid holidays per year
Substantial Tri-met and C-Tran discounts
Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
Auto-ApplyCustomer Sales & Service Representative
Call center representative job in Portland, OR
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Portland, OR. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Qualifications:
1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred
Attention to detail
Written and verbal communication skills, including English grammar
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Representative
Call center representative job in Portland, OR
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone and in person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS has the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We have a tight knit crew that works great together and are strong believers that attitude is everything We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Hourly with performance based bonus, 6 paid holidays, paid time off and 50% paid medical. Compensation: $16.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCall center
Call center representative job in Wilsonville, OR
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers .
Diffuse difficult customer situations
Excellent oral & written communication skills
Ability to multitask effectively
Ability to work independently in a fast pace situation
PC and Systems knowledge (MS Office Suite including strong excel skills)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience:
1 year taking calls in a call center environment .
Education:
Minimum: High School Diploma or Equivalent.
Additional Information
$14/hr
3 MONTHS
Customer Service Representative
Call center representative job in Hillsboro, OR
Job Details Hillsboro, OR Full TimeDescription
The primary responsibilities of the Customer Service Representative are to provide outstanding customer service, sales and administrative support to the Sales Team by processing orders, effectively resolving customer issues and supporting the Sales team as needed. Collaborates with Sales Team to understand and build lasting relationships with our customers.
POSITION DUTIES AND RESPONSIBILITIES:
Provides exemplary customer service-- including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders.
Upholds company standard by responding to customer's inquiry in a timely manner.
Maintains understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSI's value proposition.
Proactively communicates with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order and provides ongoing support to ensure that needs are met.
Responsible for problem resolution that meets and exceeds customer expectations.
Creates and maintains complete and accurate customer information, files, and layouts.
Additional duties as assigned.
Qualifications
High School Diploma or GED and/or equivalent experience.
Minimum of 2-3 years prior customer service experience.
Strong demonstrated competence in proactive problem solving.
Takes initiative and can handle multiple priorities at any given time.
Proficient in MS office products. Solid Excel skills are preferred.
Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
There is little risk of injury. Work hours are generally during normal business hours and average 40 hours a week. May require some additional hours when production demand is at high levels.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Customer Service Representative
Call center representative job in Woodburn, OR
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyCustomer Service & Sales Representative
Call center representative job in Portland, OR
The Customer Service and Inside Sales Representative- International will be responsible for handling an array of duties, including lead generation research and support, managing & using sales lead resources (i.e., IIR Data) to identify potential customers and projects, assisting the International Account Managers with the execution of won projects such as supplier relationships & coordination, materials and logistics management, customer service to include complaints and questions, and relaying information about SPI's products and services. Responsible for selling SPI products and services to customers and developing leads. Will seek opportunities to present additional products to current customers. Assist with warehouse tasks as needed.
Areas of responsibilities may include but are not limited to:
Attract potential customers by answering product and service questions.
Suggest additional products and services to potential and current customers.
Manage large amounts of inbound and outbound calls.
Anticipate customer needs, following up with previous customers to offer reorders or additional services.
Responsible for product knowledge to answer customer questions.
Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
Closing sales and achieving sales targets.
Create and maintain a database of current and potential customers.
Assist with administrative tasks and warehouse work as needed.
Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
Participate in monthly and/or annual physical inventories.
Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
Stock, organize, and maintain showroom to maximize sales and maintain inventory.
Maintain proper project details, documentation, and orders for specific large projects.
Education, Skills, Experience, and Knowledge
High school diploma/GED or equivalent work experience
Customer service oriented with strong telephone, computer, and multi-tasking skills
General knowledge of warehouse operations
Must be able to operate a forklift and/or pallet jack
Basic math and computer skills
Ability to write legibly and communicate clearly with professionalism and courtesy
Experience with inventory/inside sales and/or demonstrated success working with customers
Work Environment
Office and warehouse/fabrication environment
Physical demands may include but are not limited to:
High level of sitting, walking, standing, and/or climbing
Stooping, bending, kneeling, and reaching
Work outside/inside around machinery with moving parts and vehicles
Exposure to all seasons of weather, as well as slippery and uneven surfaces
Must be able to lift a minimum of 30lbs
Travel
None
Exemption Status
Non-exempt
Auto-ApplyFront Desk Customer Service Representative in Aviation - Part-Time
Call center representative job in Hillsboro, OR
We are Aero Air - A People Centered Aircraft Service Company. A premier, mission driven organization who employs high performing, dedicated professionals. Where our team members are committed to apply their talents to a purpose greater than the task at hand. We want to make a difference in the lives of people in our communities and on a national and global level. Whatever your career passion, when you choose to work at Aero Air, you'll be joining a team that is supportive, collaborative and everyone is treated like family.
We invite applicants for a Part-Time Front Desk Customer Service Representative position located in Hillsboro, Oregon.
Benefits of working with Aero Air!! Paid sick leave accrual, employee assistance program, corporate discount program on things like travel, gym memberships and more!
Position Summary
The service desk Customer Service Representative is responsible to greet, assist and provide information and high-level customer service to clients, visitors, vendors, and employees of Aero Air. Aero Air operates 365 days a year; This position requires individuals with the ability to work a specific schedule of Saturday-Sunday 8:00 a.m.-2:00 p.m., Monday-Wednesday 4:00-8:00 p.m. including holidays.
Required Duties and Responsibilities - Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties and responsibilities.
Greets clients, visitors, vendors, and employees at the front reception desk; determines the purpose of their visit and directs or escorts them to the appropriate location.
Answers, screens, and directs phone calls to staff, utilizing a multi-line phone systems with numerous extensions.
Receives mail, documents, packages, and courier deliveries and distributes them.
Books hotel accommodations and processes on-site car rentals and reservations.
Daily accounting of sales.
Up-selling of services and fuel.
Performs daily tracking reports of aircraft, fuel, and services.
Builds and maintains professional customer relationships via phone, email, and personal interactions.
Maintains reliable, regular, punctual, and predictable attendance.
Valid U.S./state issued driver's license with clean driving record.
Successful completion and favorable results of pre-employment drug screen and criminal history background check.
Adheres to all Aero Air policies and standards of conduct.
Other duties as directed.
Required Knowledge, Skills, and Abilities
Professional appearance with friendly, accommodating, flexible and positive demeanor.
Impeccable follow through with the ability to multi-task and problem solve.
Excellent phone etiquette and listening skills.
Prior customer service experience required.
Excellent interpersonal skills and ability to communicate effectively and professionally in person, on the phone, and through written correspondences.
The ability to demonstrate poise, tact, and professionally interact and communicate with employees, vendors, and individuals at all levels of the organization and community.
Service-oriented and able to build productive professional relationships.
Excellent organizational skills and attention to detail.
Demonstrated proficiency with Microsoft Office Suite or related software.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Required Education and Experience:
High school diploma or equivalent.
At least two years related experience required.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.
Requires the ability to stand, walk, bend, kneel, stoop, crouch, throughout the day.
Finger dexterity is required as well as hand strength, with the ability to grasp, lift, push and pull.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
.
Aero Air is an equal opportunity employer and prohibits discrimination against any person for any reason. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, familial status, parental status, protected veteran status, among other things, or status as a qualified individual with a disability.
As an equal opportunity employer, Aero Air is committed to providing reasonable accommodations to applicants with disabilities. If interested in applying with Aero Air and need special assistance or accommodation, please contact us at **************.
DISCLAIMER: This position requires having a valid U.S./state issued driver's license with clean driving record and successful results from pre-employment drug test and criminal background check.
Technologist Customer Service Representative
Call center representative job in Portland, OR
LabCorp is seeking a Technologist Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Schedule: Monday-Friday 7:30AM-4:00PM
Location: 4400 Northeast Halsey Street, Portland,
Job Responsibilities
Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
Previous Laboratory experience
ASCP or AMT certification is highly preferred
Experience working in a contact center/call center environment is highly preferred
Knowledge of Microsoft Office suite
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish is highly preferred
Must be able to pass a standardized color vision screen
Flexibility to work overtime or other shifts depending on business needs
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyCustomer Service Representative
Call center representative job in Beaverton, OR
$18-$20/hr Depending on Experience Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
* Paid Weekly
* Continuous Training
* Supportive Team Culture
* Company match 401K
* Medical/Dental/Vision
* Paid Time Off - 6 Paid Holiday
* Rewarding Work
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
* Explain and educate customers on repair process on a high level, including insurance claim information and processes.
* Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
* Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
* Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
* May assist in customer communication throughout the repair process.
* Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
* Follow up on all DRP assignments present and past to maintain sales for the center.
* Maintain DRP logbooks and Enterprise ARMS daily.
* Secure proper payments
* Assist with reconciling invoices to payables report daily and monthly (as applicable)
* Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
* Perform other administrative tasks and duties as required to successfully meet the needs of the business.
* Other duties as assigned.
Qualifications
* Must be at least 18 years of age.
* Previous experience in customer service, sales, or other related fields is preferred.
* Must have a valid driver's license and be eligible for coverage under company insurance policy.
* Effective communication (written and verbal) and interpersonal skills are required.
* Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Medical Customer Service Representative
Call center representative job in Milwaukie, OR
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together.
Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
This position starts on February 23, 2026.
Position Summary:
Provides phone customer service to members of multiple benefit plans by analyzing caller's needs and providing timely and accurate responses. Answers calls from policyholders, members, agents, providers, hospitals, pharmacists and others regarding a variety a wide variety of issues and questions related to a members health plan. These can include explaining benefits, claims processing and other details of the plan. This is a full-time WFH position.
Pay Range
$19.00 - $20.00, hourly DOE. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Follow the link below and complete an application for this position.
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Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Schedule:
Monday - Friday
Full time minimum 7.5 work days with 37.5 work weeks
Requirements
High school diploma or equivalent.
Practical knowledge of medical terminology desired.
Knowledge of diagnosis and procedure coding desired.
Claim processing experience or prior customer service experience or other related experience such as medical/dental office experience.
Excellent oral and written communication skills. Ability to interact professionally, patiently, and courteously with customers over the phone.
Good analytical, problem solving and decision-making skills.
10-key proficiency of 105 spm net on a computer numeric keypad.
Type a minimum of 25 wpm net on a computer keyboard.
High speed internet (cable or fiber)
Must be proficient with Microsoft Office applications with the ability open and navigate multiple windows at the same time.
Ability to achieve and maintain quality and quantity standards.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to be at work on time and daily.
Maintain confidentiality and project a professional business presence.
Ability to repeatedly analyze situations and communicate effectively in a fast-paced environment that includes dealing with angry people.
Ability to organize and remain up to date on changing and new information.
Primary Functions
Answers 50+ calls a day regarding claims and benefit questions from callers on both group and individual plans. Provide solutions to problems, confirm eligibility, verify premium's and collect payments for members on individual plans, explain benefits and/or plan coverage.
Ability to repeatedly analyze situations, communicate effectively, in a fast-paced environment that includes dealing with frustrated or angry callers.
Provide accurate information in a professional manner.
Apply mathematical skills to determine correct benefit information and premium amounts for Individual plans.
Exercise judgement, initiative, and discretion in confidential and sensitive manners.
Performs related duties:
Review, update and become familiar with new and revised benefit information or claim processing procedures.
Review and explain any authorization requirements of the plan using on-line tools available.
Update and enter primary care physician selections if required by member's plan.
Gather banking details so monthly premium for members on Individual plans can be collected.
Request claim adjustments required because of error in processing or any new information that has been received.
Resolve and record complaints, appeals, and inquiries.
Complete provider searches using available on-line web based systems to assist members in finding providers that meet their needs and that of that plan.
Contact physicians, dentists, hospitals, and other providers when necessary to answer questions and obtain or provide information.
Provide timely follow up and return calls when these are required.
Document all aspects of a call in a clear and concise manner.
Answer calls within service level time.
Other duties and projects as assigned by Manager/Supervisor/Lead.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our ***************************** email.
Customer Service Representative
Call center representative job in Happy Valley, OR
Are you a customer service professional who enjoys solving problems and helping others?
We are seeking candidates with office/admin backgrounds in addition to customer service experience to provide dedicated A/R admin support two (2) days a week. This is a unique opportunity to grow your career and professional skillset!
Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
Customers Service Representatives are responsible for processing orders, handling complaints, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportations departments on a daily basis.
Provides timely and accurate information to incoming customer requests about order status and product details.
Processes customer orders/changes/returns according to established department policies and procedures.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer's service expectations.
Qualifications
Must have advanced level of experience with MS Office, especially Outlook and Excel.
Must have a flexible working schedule.
Previous experience providing customer service via phone and email.
Previous experience with internal chat-based programs to maintain clear and timely communication.
Ability to multi-task while recording accurate information.
Accurate and detail-oriented when entering data.
Previous experience working with AS400.
Previous experience operating a Ten Key.
Bilingual (Spanish) a plus.
Previous knowledge of the produce industry and varieties of produce preferred, training provided.
Additional Information
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!