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Call center representative jobs in Selma, CA

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  • Call Center Agent

    Milan Institute 3.4company rating

    Call center representative job in Visalia, CA

    Job DescriptionDescription: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Answer incoming calls and respond to customer inquiries professionally. Make outbound calls to follow up with customers, confirm appointments, or provide updates. Provide accurate information regarding products, services, and company policies. Resolve customer complaints efficiently and escalate complex issues when necessary. Maintain a high level of customer satisfaction through positive interactions. Update customer records and document call details in the system. Meet or exceed key performance metrics such as call handling time and customer satisfaction scores. Follow company guidelines and standard operating procedures. Requirements: Associates Degree or equivalent required. Previous experience in a call center or customer service role preferred. Excellent verbal and written communication skills. Ability to handle a high volume of calls efficiently. Strong problem-solving and active listening skills. Familiarity with CRM software and basic computer proficiency. Ability to work in shifts, including weekends and holidays if required. Patience, empathy, and a customer-first attitude. This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth. If you're interested, Apply Now! Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
    $29k-38k yearly est. 23d ago
  • Customer Service Representative

    Hall's Culligan Water

    Call center representative job in Selma, CA

    Our opportunity: As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Customer Service Representative (CSR), you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time. Why you'll love working here: We offer a full-time, Monday-Friday work schedule. The pay rate for this position is $20 per hour You'll receive paid time off (PTO) at a generous accrual rate. You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period. We're a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You'll have the opportunity to utilize Culligan equipment in your home free of charge! What you'll do: Customer service: Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience. Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information. Handle both routine inquiries and complex issues with professionalism. Product and service knowledge: Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs. Offer product/service recommendations and educate customers. Issue resolution: Identify, troubleshoot, and resolve customer problems effectively. Collaborate with other departments to address customer concerns and provide solutions. Time management: Efficiently manage and prioritize tasks to meet individual and team performance goals. Meet deadlines and response times while maintaining quality in work and customer interactions. Documentation and reporting: Accurately document customer interactions and transactions in customer service software. Safety: Workspace must be kept clean, organized, and free of clutter and tripping hazards. Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures. Where you'll work: Culligan CSRs spend all their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones - this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday - Friday 8am-5pm, this role may require some evenings and weekends as business needs require. Who should apply: The personal attributes that will set you apart in our hiring process include empathy and resilience - our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be adaptable to new processes and procedures and to maintain a positive attitude, even when challenging situations arise. It is imperative that our CSRs be comfortable multitasking in order to effectively manage multiple tasks and customer interactions simultaneously. Technically speaking, the ideal candidate for this role will have demonstrated competency in computer and/or tablet use, with above average skills in computer applications. Our CSR's must be able to quickly learn and adapt to new technologies and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by strong communication skills, commitment to teamwork, and effective problem-solving skills. Your qualifications: 2+ years' experience in a customer service role. 2+ years' experience in a call center environment Excellent verbal and written communication skills. Excellent organization and multi-tasking skills. Strong problem-solving abilities and attention to detail. Ability to remain calm under pressure and handle challenging situations with professionalism. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance (Only applicable for employees working 2 hours or more in unincorporated LA county). #INDSJ
    $20 hourly 11d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Call center representative job in Visalia, CA

    Offering $16 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16-23 hourly 5d ago
  • HP Customer Sales Representative

    2020Companies

    Call center representative job in Clovis, CA

    Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
    $19 hourly Auto-Apply 3d ago
  • Call center agent

    Global Channel Management

    Call center representative job in Fresno, CA

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Trainees will be full time for 3 weeks for training then revert to Part time until the end of the temp assignment. We do offer more hours as business needs dictate and space is available. Call center is open M-F until 7pm. Training will be 830-5pm (3 wks) then their shift will be 130-7pm M-F Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task. Call center requires: Must also be bilingual in any of the following languages: Cantonese Mandarin Tagalog Korean Japanese Vietnamese GED or equivalent Additional Information $14hr 4 months
    $14 hourly 37m ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Call center representative job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: * Sales and Growth * Identify upsell and add-on product opportunities by asking probing questions to identify product need. * Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. * Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. * Coordinate, expedite and track critical orders through delivery with regular communication to the customer. * Communication of product promotions to customers through outbound calls. * Record complete and accurate information on job leads through inbound calls. * Sales region main point of contact for general customer service requests. * Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. * Other * Support ISR and ISA in providing written job quotes as needed * Support ISR and ISA in logging information in the Salesforce as needed * Answer inbound calls in a timely and professional manner; meeting customers expectations. * Regional point of contact for distributors and sales representatives * Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense * Support ISR with Salesforce input and other administrative activities related to closing of sales as needed * Generate and processing of profoma invoices * Other projects and assignments as designated by Supervisor * Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: * Demonstrate exceptional interpersonal communication and relationship building techniques. * Have the ability to work in a diverse and dynamic team environment. * Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. * Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. * Solid aptitude for learning new tools, processes and techniques. * Exceptional verbal and written communication skills. * Strong organization skills. Minimum Qualifications * Demonstration of the competencies and skills listed above. * Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. * NDS product and business knowledge or experience in a similar industry. * Working knowledge of Syspro or similar ERP system. * Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). * Ability to effectively work cross functionally. Desired Qualifications * Bachelor Degree * Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 56d ago
  • Customer Service Representative (Insurance)

    Hire Up Staffing Services

    Call center representative job in Fresno, CA

    Customer Service Representative - Insurance Agency Pay: Up to $22/hr or more depending on experience Schedule: Monday-Friday, 9am-5pm (35-hour work week) A well-established insurance agency is looking for a dependable and upbeat Customer Service Representative to support daily operations and help the team grow. If you enjoy working with people, staying organized, and handling a variety of service tasks, this could be a great fit. What You'll Do: • Provide timely and friendly support to policyholders • Answer questions about coverage, billing, policy changes, eligibility, and payments • Process updates, forms, endorsements, and client information • Maintain accurate records through the agency management system • Assist with outreach to current clients and prospects for appointments • Help the team meet service and marketing goals • Take on additional tasks as needed to support the office Requirements: • Active Property & Casualty License - required • Strong communication skills (written and verbal) • Ability to work independently and make sound decisions • Strong attention to detail and follow-through • Comfortable managing multiple priorities • Proven reliability and professionalism Preferred Skills: • Customer service experience • Familiarity with personal lines insurance • General computer proficiency Training & Onboarding Includes: • Office and system training • Phone/service skills development • Claims process overview • Licensing study time (if needed) • Background check If you enjoy helping people and want to be part of a supportive, motivated team, we'd love to connect with you. Apply today!
    $22 hourly 15d ago
  • Customer Service Representative

    Wizix Technology Group, Inc. 4.1company rating

    Call center representative job in Fresno, CA

    Job Description If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you! WiZiX Technology Group - Customer Service Representative We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance. Job Responsibilities Answer inbound service and supply calls from customers regarding copier/printer equipment. Process and track supply orders, including toner and maintenance kits. Create and dispatch service tickets to field technicians based on urgency and location. Provide basic troubleshooting assistance to help customers resolve minor issues over the phone. Maintain accurate records of customer interactions and service history in our system. Follow up to ensure customer satisfaction and timely resolution of all requests. Monitor incoming low toner notifications from our various cloud systems Requirements and Skills High school diploma or equivalent; some college preferred. Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries. Strong communication skills-both verbal and written-with a professional phone manner. Ability to multitask, stay organized, and handle high call volumes. Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus). Positive attitude and a team player. At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience. Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion. About WiZiX: WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada. WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations. At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
    $33k-42k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jimmy Alvarez-State Farm Agent

    Call center representative job in Hanford, CA

    Job DescriptionBenefits: Company parties Opportunity for advancement Paid time off Training & development 401(k) matching ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jimmy Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information in English & Spanish. Assist customers with policy changes and updates in English & Spanish. Process insurance claims and follow up with customers in English & Spanish. Maintain accurate records of customer interactions in English & Spanish. Study for and complete state insurance exams QUALIFICATIONS: Willing and able to obtain a personal lines, life, and health insurance license within a set timeframe Opportunities to advance as licenses are obtained Bilingual - Fluent in Spanish is required Communication and interpersonal skills in English & Spanish. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 21d ago
  • BDC Administrator/Customer Service Representative

    Lithia & Driveway

    Call center representative job in Fresno, CA

    Dealership:L0029 Lithia Hyundai of FresnoLithia Hyundai of FresnoBDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team! What You Will Do: Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries. Schedule appointments and follow up with leads to drive showroom traffic. Maintain accurate records in our CRM system. Provide top-notch customer service while meeting performance goals. What We Are Looking For: Strong communication skills and a friendly, professional attitude. Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus). Ability to multitask and work in a team-oriented environment. Basic computer skills and familiarity with CRM software. We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The CA-based HOURLY range for this full-time position is $16.50 to $20.00, plus bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
    $32k-41k yearly est. Auto-Apply 29d ago
  • Customer Service Rep(08594) - 1170 E. Champlain Ave., Suite 101

    Domino's Franchise

    Call center representative job in Fresno, CA

    Job DescriptionABOUT THE JOB We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. . SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 18 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily. TrainingOrientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. between hot and cold surfaces. standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-41k yearly est. 12d ago
  • Customer Service Representative - State Farm Agent Team Member

    Kevin Lowry-State Farm Agent

    Call center representative job in Fresno, CA

    Job DescriptionBenefits: Bonus based on performance Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a part time customer service representative, you will support the account management team in servicing our existing clients and handle special projects that are outside the normal day to day service. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and team-oriented candidate we are searching for. We anticipate internal growth opportunities for especially driven and customer minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Participate in a team-oriented service environment to support customer needs. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Licensed with agency experience a strong plus.
    $32k-41k yearly est. 3d ago
  • Customer Service Representative (Order Processing Specialist)

    Vie Del

    Call center representative job in Fresno, CA

    Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefits package in an employee-friendly and rewarding environment. SUMMARY: The Order Processing Specialist under limited supervision from the Lead Customer Service Manager will plan, organize, and direct the activities required to receive, schedule, coordinate, and process customer orders for products via phone, email, or direct contact by performing the following duties. DUTIES: 1. Cover Customer Service Department phone lines to write phone orders, answer customer inquiries, record complaints and sell additional products that may meet customers' needs 2. Edit orders received by fax, mail or email for product name, price, nomenclature, terms, conditions and link to any agreement with any existing contracts. Compared to previous orders shipped to that particular customer 3. Input order onto the Telephone Order Pad and enter data into the computer. 4. Submit shipping instructions, release empty rail cars and file claims with the railroad online 5. Keep appropriate personnel, including the company President, advised of customer orders, complaints, product requests and other relevant information, via computer reports, memos and verbal contact, when necessary 6. Keep customer advised of shipping date, anticipated delays, and any additional information needed by customer. 7. Plan and direct the activity involved in the movement of inbound and outbound freight 8. Negotiate and receive freight quotes and ensure timely delivery and receipt of goods 9. Approve incoming freight bills and all UPS and Fed-Ex charges for customers and/or employees 10. Review account receivable and customer payment history to: a) Ensure product is not shipped to customers with overdue accounts, without company President's approval b) Verify that payment terms offered to customer remain appropriate c) Contact past due accounts for payment status d) Deduct incoming payments on weekly Accounts Receivable report. 11. Confer with production, sales, shipping, warehousing, or common carrier personnel to schedule and expedite shipments or trace missing or delayed shipments, including: a) Recommending type of packaging or labeling needed for order b) Follow up on orders to ensure delivery by specified dates. c) Process all necessary documentation for export shipments, ensuring a smooth flow of goods through customs 12. Prepare sales invoice computing price and shipping charge, prepare additional forms required by customer, such as Certificates of Analysis (COA) or Country of Origin and email all required documentation to customer 13. Receive and research customer complaints 14. Prepare shipping orders, bills of lading, etc. and route order to shipping department. Prepare Export papers & email to customers, Customs and carrier 15. Prepare sample request and forwards to lab for shipping. Contact customer for sample approval. Notify Quality Control, Shipping and Production Departments when approved 12/11/2020 Page 2 of 3 16. Maintain files of order documentation, invoices, freight rates, correspondence, etc. 17. Compile statistics and prepare various reports as directed by management 18. Verify carrier has current Certificates of Insurance on record naming Vie-Del Company as additional insured 19. Perform all other duties associated with Customer Service 20. Log shipments off customer contracts 21. Prepare daily and weekly inventory, daily shipping schedules. ADDITIONAL DUTIES: 1. Perform other duties which may be assigned by the President. 2. The company reserves the right at any time, with or without notice, to change this job description, reassign or transfer the employee to another position, or alter or assign additional job responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Requires excellent verbal and written communication skills, as well as excellent organizational skills. Ability to type and enter on a personal computer, 10-key by touch. Experience with Windows, Microsoft Word, and Excel is preferred. 1. Education and Experience High School diploma or GED. AA Degree or equivalent preferred and/or two years related experience. Proficiency using Microsoft Word, Excel, and other computer applications is desirable. 2. English Language Skills Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization. Ability to effectively present information, both verbally and in writing. 3. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. 4. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. 5. Other Requirements Intermediate or higher level of experience with word processing and spreadsheet applications. Intermediate or higher level of experience with Internet search engines. Typing speed of 40 words per minute or more and ten-key by touch. Powered by JazzHR M9xzkE0B41
    $32k-41k yearly est. 26d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mark Headrick-State Farm Agent

    Call center representative job in Fresno, CA

    Job DescriptionBenefits: Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Headrick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Property and Casualty license (must have currently) Life and Health license (must have currently)
    $32k-41k yearly est. 11d ago
  • Licensed Customer Service Representative

    Brittany Ross Insurance Agency-Farmers

    Call center representative job in Fresno, CA

    Job Description We are looking for a licensed part time Customer Service/Sales representative to join our team! Options for commission and hourly base! Benefits Hourly Base Salary + Commission Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Hands on Training Responsibilities Answering customer calls, following up on requests, claims, documents and paperwork. Quoting new business and cross selling existing clients. Requirements Personal lines or Property and Casualty License Availability to work from 12:30 to 5pm.
    $32k-41k yearly est. 10d ago
  • Customer Service Representative - State Farm Agent Team Member

    Isaac Martinez-State Farm Agent

    Call center representative job in Porterville, CA

    Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Isaac Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 9d ago
  • Customer Service Representative

    Fiesta Auto Insurance 3.5company rating

    Call center representative job in Corcoran, CA

    Immediate Hiring at Fiesta Auto Insurance: Customer Service Representative Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you. Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P. Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer Service Representative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings! Benefits: Hourly pay +(plus) 10-15% commission on your insurance sales. PAID TRAINING and direct deposit every Friday. Opportunity for growth into Leadership Positions Learn tax preparation and earn 10-17.5% commission on tax returns you prepare. Full-time employment with Full-time hours at 35-45 hours every week Earn commissions on DMV Registration Services. Vacation pay and health insurance (we cover 65% of the premium). 100% free dental plan and low-cost vision options. Requirements: Self-motivated team player with a positive attitude and strong work ethic. Willingness to obtain a Personal Lines Insurance Broker's License. Determined and open-minded to learn about insurance and sales strategies. Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply. Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE. Must have reliable transportation and be flexible to work at different nearby locations when needed Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM. As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS. Location: Corcoran 1001 Whitley Ave Suite C, Corcoran, CA 93212, USA Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment! Work schedule 8 hour shift 10 hour shift Weekend availability Holidays Day shift Overtime Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Referral program Employee discount Paid training
    $31k-39k yearly est. 60d+ ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Call center representative job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: Sales and Growth Identify upsell and add-on product opportunities by asking probing questions to identify product need. Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. Coordinate, expedite and track critical orders through delivery with regular communication to the customer. Communication of product promotions to customers through outbound calls. Record complete and accurate information on job leads through inbound calls. Sales region main point of contact for general customer service requests. Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. Other Support ISR and ISA in providing written job quotes as needed Support ISR and ISA in logging information in the Salesforce as needed Answer inbound calls in a timely and professional manner; meeting customers expectations. Regional point of contact for distributors and sales representatives Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense Support ISR with Salesforce input and other administrative activities related to closing of sales as needed Generate and processing of profoma invoices Other projects and assignments as designated by Supervisor Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: Demonstrate exceptional interpersonal communication and relationship building techniques. Have the ability to work in a diverse and dynamic team environment. Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. Solid aptitude for learning new tools, processes and techniques. Exceptional verbal and written communication skills. Strong organization skills. Minimum Qualifications Demonstration of the competencies and skills listed above. Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. NDS product and business knowledge or experience in a similar industry. Working knowledge of Syspro or similar ERP system. Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). Ability to effectively work cross functionally. Desired Qualifications Bachelor Degree Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 53d ago
  • Customer Service Rep(08553)

    Domino's Franchise

    Call center representative job in Dinuba, CA

    Job Description ABOUT THE JOB - As a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism are vital to creating a pleasant experience for Customers. -As a CSR you will receive training on our computer system and will gain confidence through working with Customers. Plus, we offer flexible hours. -As a CSR you will be required to: Uphold Domino's standards of grooming, uniform, and appearance. Answer Phone calls Customer Service, interact with customers (Smile) Promote pizza products and specials Collect cash and credit card payments Memorize procedures and recipes Exhibit a sense of URGENCY when answering phones or helping carryout customers Clean, sweep, mop, lift to 20 pounds, climb ladders Operating pizza oven, and properly boxing products for delivery or carryout Contribute to and promote an atmosphere of teamwork, energy, and fun.
    $32k-41k yearly est. 11d ago
  • Customer Service Representative

    Fiesta Auto Insurance 3.5company rating

    Call center representative job in Avenal, CA

    Immediate Hiring at Fiesta Auto Insurance: Customer Service Representative Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you. Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P. Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer Service Representative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings! Benefits: Hourly pay +(plus) 10-15% commission on your insurance sales. PAID TRAINING and direct deposit every Friday. Opportunity for growth into Leadership Positions Learn tax preparation and earn 10-17.5% commission on tax returns you prepare. Full-time employment with Full-time hours at 35-45 hours every week Earn commissions on DMV Registration Services. Vacation pay and health insurance (we cover 65% of the premium). 100% free dental plan and low-cost vision options. Requirements: Self-motivated team player with a positive attitude and strong work ethic. Willingness to obtain a Personal Lines Insurance Broker's License. Determined and open-minded to learn about insurance and sales strategies. Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply. Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE. Must have reliable transportation and be flexible to work at different nearby locations when needed Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM. As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS. Location: Avenal 745 Skyline Blvd, Avenal, CA 93204, USA Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment! Work schedule 8 hour shift 10 hour shift Weekend availability Holidays Day shift Overtime Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Referral program Employee discount Paid training
    $31k-39k yearly est. 60d+ ago

Learn more about call center representative jobs

How much does a call center representative earn in Selma, CA?

The average call center representative in Selma, CA earns between $28,000 and $46,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average call center representative salary in Selma, CA

$36,000
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