Call center representative jobs in Sherwood, AR - 188 jobs
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Associate Customer Service Representative
All Lines Technology 3.3
Call center representative job in Little Rock, AR
The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities:
Handle customer inquiries and resolve issues promptly and professionally.
Analyze customer service needs and communicate effectively with service and technical departments.
Solve basic customer problems while ensuring a positive customer experience.
Frequently report to the Customer Service Manager.
Experience Level:
Level II: 3-5 years of experience in customer service or a related field.
$26k-33k yearly est. Auto-Apply 37d ago
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Associate Customer Service Rep II
Lancesoft 4.5
Call center representative job in Alexander, AR
Job Title: Sales Associate Customer Service Rep II Duration: 12+months Pay Range: $19.70/hr
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
Frequently reports to the Customer Service Manager.
Responsibilities:
May respond to e-mail inquiries.
Customer service is the primary function but may include minimal selling or promotion of products or services.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Requires ability to navigate a computerized data entry system or other relevant applications.
Handles customer service inquiries and problems via the telephone and records consistent problem areas
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Requires limited knowledge of the organization, products, and/or services.
Education and Experience:
Associates or Bachelor's Degree required.
3-5 years related experience in manufacturing setting
Skills and Knowledge:
Good comprehension of the English language, both written and verbal.
Basic computer skills.
Great intrapersonal skills
Great communication skills
$19.7 hourly 12d ago
Call Center Representative - Conway, AR
Gainwelltechnologies
Call center representative job in Conway, AR
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a CallCenterRepresentative - Conway, AR at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Adhere to the client's SLAs and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
* High School diploma or G.E.D. and 2 or more years of customer service experience in any industry
* Knowledge of basic help desk software, computer software and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
* Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
* This position offers a hybrid work environment in Conway, AR.
* Video cameras must be used during all interviews, as well as during the initial week of orientation.
Schedule / Operational Hours:
Monday to Friday, 9:30am to 6:00pm EST
Training:
* Training will be conducted onsite
* Duration: Approximate 2 weeks
This posting is intended for pipelining. We will accept applications on an ongoing basis.
#LI-HYBRID #LI-JA1 #LI-CM1
The pay range for this position is $27,200 - $38,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$27.2k-38.9k yearly 60d+ ago
Call Center Representative/Showroom Consultant
Bath Planet
Call center representative job in Little Rock, AR
Appointment Setter/CallCenter/Showroom Consultant
Join our team and work at our new showroom in Little Rock at the Park Plaza Mall!.
Bath Planet of Arkansas is proud to offer bathroom remodeling services and shower installation to homeowners in the Little Rock, Arkansas region. We have provided our clients with high quality fixtures and products, and we have everything you need to bring your bathroom remodeling dreams to life.
As part of our team, you will contribute by welcoming customers to our showroom, introduce them to our product and generate leads.
We are looking for talented individuals, skilled in customer service, marketing and telecommunications. Full-time and part-time positions available: applicants without night / weekend availability need not apply.
Paid weekly (hourly rate) Plus bonus depending on experience.
Responsibilities include but are not limited to:
Creating a positive experience for the customer by presenting our products in a cheerful and welcoming manner
Obtaining and tracking consumer information
Scheduling appointments in store and over the phone
Answering inbound calls and making outbound calls
Convert walk-ins to appointments for Design Consultants.
Qualifications:
No experience necessary, will train
Ability to sell in a cheerful and friendly matter, speak with others, actively listen and assess their needs
A “customer comes first” attitude; give them your full attention
An outgoing personality
Ability to sit for periods of 4 - 5 hours
If you have these qualities, we want to meet you NOW!
**************
$21k-28k yearly est. Auto-Apply 2d ago
Call Center Agent
Arkansas Federal Credit Union 4.0
Call center representative job in Little Rock, AR
Overview Working at Arkansas Federal Credit Union
Who we are…
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work.
What we offer…
NO weekends!
4 weeks paid time off plus 11 paid holidays in the first year.
Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
Life Insurance at no cost to our employees.
Advancement opportunities.
Incentive compensation opportunities.
Learning and development opportunities.
Employer paid Long Term Disability and Life Insurance.
401(k) matching plus additional pension plan at $0 cost to employee.
Education Assistance.
Paid community involvement up to 48 hours for hourly employees
The role…
As a CallCenter Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:
Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
Building positive relationships and earn member trust to retain long-term connections
Understanding Arkansas Federal products and services in order to enhance member experience
Current Schedule(s) Available…
We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m.
To succeed, you…
Are friendly, conversational and trustworthy
Are proficient in using callcenter software and multichannel tools
Are passionate and sincerely concerned for others
7-11 months experience in banking or in customer service within the last 2 years
Are educated with at least a high school diploma or equivalent
Are familiar with our industry and products (not required, but preferred)
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$28k-32k yearly est. Auto-Apply 2d ago
Call Center Agent I
Job Listingsarkansas Federal Credit Union
Call center representative job in Little Rock, AR
Overview Working at Arkansas Federal Credit Union
Who we are…
Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work.
What we offer…
NO weekends!
4 weeks paid time off plus 11 paid holidays in the first year.
Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
Life Insurance at no cost to our employees.
Advancement opportunities.
Incentive compensation opportunities.
Learning and development opportunities.
Employer paid Long Term Disability and Life Insurance.
401(k) matching plus additional pension plan at $0 cost to employee.
Education Assistance.
Paid community involvement up to 48 hours for hourly employees
The role…
As a CallCenter Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:
Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
Building positive relationships and earn member trust to retain long-term connections
Understanding Arkansas Federal products and services in order to enhance member experience
Current Schedule(s) Available…
We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m.
To succeed, you…
Are friendly, conversational and trustworthy
Are proficient in using callcenter software and multichannel tools
Are passionate and sincerely concerned for others
7-11 months experience in banking or in customer service within the last 2 years
Are educated with at least a high school diploma or equivalent
Are familiar with our industry and products (not required, but preferred)
EEO Statement
Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
$23k-33k yearly est. Auto-Apply 1d ago
Call Center Rep - In Office
Everett and Associates
Call center representative job in Lonoke, AR
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$21k-28k yearly est. 5d ago
Customer Service Representative - March 2026 Start - Inbound Only
Principle Choice Solutions LLC
Call center representative job in Little Rock, AR
Job DescriptionInbound CallCenterRepresentative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound callcenter. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you!
What You'll Do
Answer incoming calls and assist customers with their questions.
Provide excellent service with a positive approach.
Document call details in our systems.
Solve problems and help customers find solutions.
Work with a variety of people and build positive relationships.
Stay up-to-date on our processes and procedures.
What We Offer
Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97
Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time
Comprehensive health, dental, and vision.
Paid time off, paid sick time and paid holidays (11)
401(k) with employer matching
Tuition assistance and employee support programs
Paid training and all equipment provided
Opportunities for advancement
Friendly, business casual work environment
What You'll Need
High school diploma or GED
Great communication skills and a desire to help others
Attention to detail and reliability
Ability to adapt and work well in a team
Preferred 1 year of callcenter experience
General office skills and knowledge of standard office computer equipment
Ability to obtain and pass a VA government background check
Two forms of valid ID (one must be a REAL ID or U.S. passport)
U.S. citizenship (work sponsorship not available)
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.
Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS' employee and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
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$17.2-22 hourly 7d ago
Customer Service Representative
Genpt
Call center representative job in Stuttgart, AR
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
COMPENSATION: $18.00 - $22.00/Hour
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$18-22 hourly Auto-Apply 2d ago
Customer Service Representative/Springdale
The Rogers Company 4.8
Call center representative job in Conway, AR
Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.
We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.
Rogers Group is currently seeking candidates for our CUSTOMER SERVICE REPRESENTATIVE/Administrative Support position at our quarry in Springdale Arkansas. The successful candidate will be a motivated, safety conscious individual with good multi-tasking skills to handle administrative duties. Must be able to perform processes in accordance with established procedures; requiring some judgement in the selection and interpretation of data. This candidate will be able to operate our proprietary Truck Scale system, take customer orders, dispatch trucks as backup for other on site staff.
Job Details:
Minimum starting wage $18/hr
Full Time/ Permanent
Must be willing to work overtime
Mon-Fri, typical hours are 45-50 per week 6a-3p or 7a-4p
Occasional Saturday required
Job Requirements:
Provide friendly, professional, and thorough customer service
Take and input customer orders
Dispatch trucks for delivery of materials
Assist sales staff with customer service responsibilities
Promote team atmosphere at location and across the division
May be called upon at the discretion of Managers to perform other duties
Qualifications
High school diploma required
Previous experience CSR/dispatch a plus
Previous experience processing payroll a plus
Proficiency with Microsoft Office applications
Excellent customer service skills
Detail oriented with a high degree of accuracy with the ability to multi-task
Ability to work with minimal supervision
Excellent communication skills both oral and written
Must be able to pass a pre-employment drug screen
Must provide valid I9 documentation of worker eligibility
Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.
As a Rogers Group employee, you will have access to our competitive company perks, including:
Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
Company provided Group Life and Accidental Death & Dismemberment insurance.
Retirement 401(k) with company contribution and match at one year of service.
Company provided Short- and Long-Term Disability.
Paid Holiday's including Christmas shutdown between Christmas and New Years Day.
Paid vacation available after 180-day probationary period and accrued based on years of service.
Annual performance-based merit increases.
Career growth/advancement opportunities.
RGI EEO Statement
An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.
All applications are accepted online at ***********************
$18 hourly Auto-Apply 57d ago
Customer Service Representative - State Farm Agent Team Member
Grant Pryor-State Farm Agent
Call center representative job in Cabot, AR
Job DescriptionBenefits:
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Grant Pryor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-32k yearly est. 13d ago
Customer Service Representative
Dexter Axledexter Axle Company, Inc.
Call center representative job in Quitman, AR
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Quitman, AR.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at ********************
JOB DESCRIPTION
At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you'll be at the center of our customer relationships - managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention.
This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers' trust and loyalty to our brand.
Key Responsibilities:
* Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person.
* Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services.
* Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings.
* Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers.
* Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines.
* Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately.
* Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner.
* Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction.
* Participate in continuous improvement efforts to enhance the overall customer and sales experience.
* Perform additional duties as assigned in support of company goals.
Minimum Qualifications
QUALIFICATIONS:
* High school diploma or equivalent; additional education in business, communications, or related field preferred.
* Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment.
* Excellent verbal and written communication skills with a confident, customer-focused approach.
* Proven ability to identify customer needs and recommend product solutions that drive sales.
* Strong organizational and multitasking abilities with attention to accuracy and timeliness.
* Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
* Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives.
Why Join Dexter
* Be part of a growing organization where your customer and sales contributions truly make an impact.
* Work in a professional, supportive environment that values initiative and continuous improvement.
* Access to career development opportunities and pathways into sales or leadership roles.
* Competitive compensation, comprehensive benefits, and a company culture built on integrity, teamwork, and excellence.
Dexter is driven by our core values committed to Safety, Quality and Integrity:
* Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
* Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
* Do the Right Thing - For our people, for our customers, and for the business.
We care for our people. Here are some of our great, comprehensive Benefits:
* Dexter offers a competitive wage
* Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
* 3% profit sharing in our Safe Harbor program
* 401(k) Plan with company contributions
* Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
$25k-32k yearly est. 2d ago
Customer Service Representative - Little Rock, AR
Kedia Corporation
Call center representative job in Little Rock, AR
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$25k-32k yearly est. 1d ago
Customer Service Representative
Hawpond Partners
Call center representative job in Little Rock, AR
Basic Function
Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system.
Reporting
Reports
Primary Responsibilities
The acquisition and maintenance of customers
Accept and process current customer payments
Process order forms and references
Input customer information into the store computer for new lease agreements
Update customer information and account status in the store's computer system
Answer incoming telephone calls and route them to appropriate person- as per the first up system
File and maintain customer folders and records
Assist customers on the showroom floor
Direct customer opportunities immediately to the Sales Manager - as it relates to sales and service
Maintain the appearance and organization of the customer transaction counter
Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management.
Maintain regular mailing campaign
Other tasks assigned by management
CSR First Ups
Daily - Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Countertops-Carpet-Jewelry Case
Monday - Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning
M/W/F - Showroom: Cocktail/End Tables, Dinettes, Electronics
Tue/Thurs - Showroom: Appliances - Bedroom Sets
Saturday - Computer Cleaning
When Needed - Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement
Requirements
Position Requires
Excellent interpersonal skills are required for daily customer contact
Professional appearance
Computer operation ability
Good communication skills
Excellent organization skills
Excellent telephone etiquette
Strong sales skills on the showroom or telephone
High energy level
Able to live 50 lbs.
Pre-employment
Successful reference check and verification, drug screen, criminal background investigation, and required testing.
$25k-32k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Matt Morris-State Farm Agent
Call center representative job in Little Rock, AR
Job DescriptionAbout Us Our team is built on collaboration, community involvement, and celebrating success. With over 100 years of combined insurance experience, were proud to be recognized as a State Farm Chairmans Circle and Ambassador for Life office. Whether its through team lunches, outings, or team trips, we prioritize building a supportive and rewarding workplace.
Why Join Us?
If youre looking for a role where your hard work is rewarded, your growth is supported, and your success is celebrated, wed love to hear from you. Join us and be part of a team that values excellence, community, and making a differencetogether.
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use your knowledge of State Farm insurance products to recommend, explain and sell policies to both cold and warm leads.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads through referrals, cold calls and other sources.
As an Agent Team Member, you will receive...
Salary plus unlimited commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency & within your salary
Hiring Bonus
No weekends or holidays
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
Must be comfortable with sales
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$25k-32k yearly est. 20d ago
After Hours Customer Service Rep - Physician Enterprise
Conway Regional Medical Center 4.6
Call center representative job in Conway, AR
Directly responsible for scheduling PCN clinic patients for treatment, processing patients' demographic, insurance, and financial information, and coordinating with nursing staff and physicians to provide efficient services to PCN clinic patients.
Qualifications
High School Graduate, Customer Oriented, Excellent verbal and written communication skills, Basic computer skills, Ability to multitask, Ability to handle a busy and stressful environment.
$22k-28k yearly est. Auto-Apply 3d ago
Customer Service Representative - State Farm Agent Team Member
Jamey South-State Farm Agent
Call center representative job in Bryant, AR
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Hourly pay plus commission/bonus
Flexible hours
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$25k-32k yearly est. 10d ago
Customer Service Rep(5334) - Hot Springs Village
Domino's Franchise
Call center representative job in Hot Springs Village, AR
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. (“Domino's Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores! All of your information will be kept confidential according to EEO guidelines.
$25k-32k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Mark Cramer-State Farm Agent
Call center representative job in Malvern, AR
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Health insurance
Paid time off
Parental leave
Training & development
ABOUT OUR AGENCY:
The Mark Cramer State Farm Agency is an established and successful insurance agency in Central Arkansas. We operate on the core values of being remarkable, growth minded, others oriented, and having a winning mindset. Our culture is goal-oriented and supportive, encouraging teamwork and providing tools and resources to help team members grow and maximize their earning potential.
ROLE DESCRIPTION:
We are looking for a team member with attention to detail, great customer service skills, and a desire to help people protect those things that are important to them. You will grow your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members we support and serve. We look forward to connecting with you if you are the ideal customer-focused and caring team member we are searching for!
RESPONSIBILITIES:
Establish customer relationships and use good communication to follow up with customers as needed.
Maintain accurate records of all customer interactions.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
QUALIFICATIONS:
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
BENEFITS:
Hourly plus commission/bonus
Monday through Friday, 8am to 4:30pm work schedule
15 paid personal time off days/year (vacation and personal/sick days)
Paid federal holidays off
Health benefits
Growth potential/Opportunity for advancement within my office
Signing bonus for pre-licensed professionals
Holiday Parties and Team Fun Activities
Parental Leave
$25k-32k yearly est. 7d ago
Call Center Representative/Showroom Consultant
Bath Planet
Call center representative job in Little Rock, AR
Job Description
Appointment Setter/CallCenter/Showroom Consultant
Join our team and work at our new showroom in Little Rock at the Park Plaza Mall!.
Bath Planet of Arkansas is proud to offer bathroom remodeling services and shower installation to homeowners in the Little Rock, Arkansas region. We have provided our clients with high quality fixtures and products, and we have everything you need to bring your bathroom remodeling dreams to life.
As part of our team, you will contribute by welcoming customers to our showroom, introduce them to our product and generate leads.
We are looking for talented individuals, skilled in customer service, marketing and telecommunications. Full-time and part-time positions available: applicants without night / weekend availability need not apply.
Paid weekly (hourly rate) Plus bonus depending on experience.
Responsibilities include but are not limited to:
Creating a positive experience for the customer by presenting our products in a cheerful and welcoming manner
Obtaining and tracking consumer information
Scheduling appointments in store and over the phone
Answering inbound calls and making outbound calls
Convert walk-ins to appointments for Design Consultants.
Qualifications:
No experience necessary, will train
Ability to sell in a cheerful and friendly matter, speak with others, actively listen and assess their needs
A “customer comes first” attitude; give them your full attention
An outgoing personality
Ability to sit for periods of 4 - 5 hours
If you have these qualities, we want to meet you NOW!
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How much does a call center representative earn in Sherwood, AR?
The average call center representative in Sherwood, AR earns between $19,000 and $32,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.
Average call center representative salary in Sherwood, AR