Call center representative jobs in Syosset, NY

The Visory Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client's office Monday through Friday, the TSR Lead will manage and resolve the client's support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support. This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role. Duties/Responsibilities: Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets. Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion. Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que. Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate. Maintain and participate in on-call schedule, including weekends and after-hours. Complete assigned training and any other technical training which relates to your job and required skills. Required Skills/Abilities: Strong understanding of Active Directory Fundamentals On-Prem and Azure O365 Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles. Knowledge of local printer configurations in Remote VMs & Local On-Prem machines Proficiency with Remote Monitoring and Management Systems Working knowledge of Windows Command Line interface Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance Work in conjunction with other departments to investigate issues. 5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred. Education and Experience: Associates' or Bachelor's degree preferred Full Azure Suite experience required, Nerdio a plus! MS-900 Microsoft 365 Fundamentals Certification, preferred CompTIA Network+ Certification, a plus! About Visory: Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.

Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance. The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment. This role is in person - 5 days on site - in Brooklyn, New York.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Title: Customer Service Representative / Inside Sales Pay Range: competitive salary, bonus opportunity Benefits: Employee Health Benefits 100% Covered, 401K Growth Opportunity: rapidly growing company that will have many opportunities for promotions Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain up-to-date customer records and interactions. • Conduct outbound calling to existing clients for follow up on customer feedback or promote new services. • Collaborate with team members to resolve complex customer issues effectively. • Maintain a positive attitude while managing multiple tasks in a fast-paced environment. Ideal Candidate Profile: • Excellent verbal and written communication skills • Strong client service orientation with the ability to empathize with customers' needs. • Experience with order management systems and CRM software is a plus. • Ability to communicate efficiently while engaging with customers on various platforms. • Sales experience is beneficial for promoting products and services effectively. • multilingual abilities are a plus

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. IS ONSITE (NOT HYBRID or REMOTE) IN A CALL CENTER ENVIRONMENT Pay Rate is $20.00 per hour CLASS STARTING January 20, 2026 Extensive training provided for 13 weeks from Tuesday through Saturday 10:00a.m-7:00p.m. After completion of training, must be flexible to work a schedule of 1:00pm-10pm with two days off. Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST * Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service * Representing a Fortune 100 company and being the voice of Spectrum * Troubleshooting and resolving technical issues related to cable and video services * Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more * Resolving TV inquiries while creating best-in-class customer experiences * Working in an open, friendly environment with a supportive, energetic team We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications * Education: High school diploma or equivalent * Schedule: Ability to work a variety of schedules including nights, weekends, and holidays * Language: Ability to read, write, speak and understand English Preferred Qualifications * Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center * Technical Skills: MS Office, computer skills, typing * Skills: Communication, organization, time management, multi-tasking, customer service * Abilities: Dependable, professional, solution-oriented, results-driven, resilient #LI-AS3 CRP113 2025-64739 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $30.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Brooklyn, NY $23-25 Hourly We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients-providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means-not just answering calls, but making people feel heard and taken care of. Key Responsibilities Answer incoming calls promptly and professionally Provide thorough, respectful customer support across a range of topics Manage and respond to support tickets Escalate issues as needed while maintaining ownership and accountability Document interactions clearly and track follow-up in the system Participate in team meetings and contribute to a culture of excellence What We're Looking For Prior call center or high-volume customer service experience preferred Strong phone presence and ability to stay calm and courteous under pressure Clear communicator with solid documentation and follow-up habits Service-first mindset - you care about helping people and solving their problems Familiarity with support ticket systems is a plus Must be able to sit at a desk all day and take phone calls consistently Email resume to: **********************

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of. Help at Home is hiring an onsite Call Center Representative! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is: 148 39th St. Brooklyn (Industry City), NY 11232. Job Summary: We're seeking a motivated and client-focused Call Center Representative to join our team in Industry City, Brooklyn-an energetic and innovative hub home to some of the city's most creative food, retail, and cultural spaces. If you're looking to grow your career in a dynamic environment while making a meaningful impact, this could be the perfect opportunity. Essential Duties/Responsibilities: Serve as the first point of contact for potential clients via inbound and outbound calls-with an expectation of being on the phone at least five hours per day Qualify prospective clients for home care services and ensure alignment with program eligibility Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding Conduct follow-ups with existing leads and those in our database who have not yet initiated services Accurately document activity and interactions in Salesforce (CRM experience preferred, not required) Meet performance goals, including a target of 10 new client starts per month Deliver compassionate, mission-aligned service on every call Perform other job-related duties as needed Education and Experience: High school diploma or GED required Minimum of 2 years in customer service, call center, or inside sales (experience in home care or healthcare is a plus) Strong communication skills with a client-first attitude Ability to meet outreach and conversion goals in a fast-paced environment Intermediate computer skills (Microsoft Office); quick and accurate data entry A collaborative spirit and a desire to make a positive difference Benefits: Weekly pay with hourly salary: $21.00-23.00 Direct deposit Healthcare, dental, and vision insurance Paid time off and parental leave 401k Ongoing, in-depth training opportunities Meaningful work with clients who need your help Career growth and experience with an industry leader with 50+years of history in a high-demand field #LI-LT1 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. Data Security and Privacy Statement At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties. We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us. Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic. Apply to be a member of our service or sales team today! JOB DESCRIPTION: Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island. Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today. Responsibilities (include but not limited to): Prospect daily for potential customers Call and email prospects in an effort to set an appointment. Learn to overcome objections and ask for the appointment. Prepare follow up literature to market to these clients. Track activity and complete reports. Follow all company policies and procedures. Requirements: Some telemarketing experience preferred Outstanding communication skills in both verbal and written. Confidence in your ability to be successful. A desire to work in a commission, performance based, environment. Great attitude with high energy personality. Excellent customer service skills. Professional appearance and work ethic. Self-starter and self-motivated. Ability to work well in a process driven environment. Compensation: Huge Earning Potential Full Training & Support

Call Center Representative (Part-time to Full-time) Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment. General Purpose: Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements. Responsibilities: Deliver scripted pitch to the homeowners Adjust scripted pitch to meet needs of specific homeowners Handle homeowner's questions and objections Obtain homeowners' information including names, addresses, phone numbers, etc. Receive and input appointment details into the system Input homeowners' information and notes from the conversation Confirm appointments placed with canvassers or sales reps Issue appointments for reps to meet with prospective homeowners Conduct quality control phone calls Answer inbound telephone calls from advertising responses Follow up on initial contacts with homeowners Maintain accurate and updated lead information and reports Qualifications: Knowledge of sales and marketing principles and strategies Relevant work experience in telemarketing, inside sales, customer service, or promotions Proficiency in relevant computer applications Product knowledge - Training provided "Smile and dial" mindset - must be comfortable and confident on the phone Excellent verbal communication skills Strong note-taking abilities for accurate follow-up Effective time management and ability to prioritize tasks Consistent follow-up on leads is essential Well-spoken with an engaging, upbeat personality that shines through the phone Positive, self-motivated attitude with a strong work ethic Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team Perks: Performance-based biweekly bonuses Fun games and incentive rewards Growth opportunities as they arise Positive, supportive work environment 90-day review with potential for role and compensation advancement Ready to join a winning team? Apply today and start making a difference while building your future!

Call Center Representative: Onsite Reports to: Center Manager Shift Schedule: Days-Onsite Job Category: Clinical Job Status: Non-Exempt For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! What we offer: Paid time off (PTO) & 8 company paid holidays. Tuition reimbursement 401k with employer matching Competitive health, vision, and dental benefits Employer paid long term disability benefits. Pet Wellness coverage, legal assistance, and identity protection. Requirements Requirements High school diploma or general education degree (GED) equivalent, required. Minimum of one (1) year of customer service experience required. High call volume experience required. Working knowledge of medical office referrals and authorization process and insurance verification, required. Working knowledge of medical terminology, CPT and ICD-10 coding, required. Working knowledge of registration requirements and HIPAA regulatory requirements, required. Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of criminal, employment reference, education, and social security. NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off. National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Inside Sales Representative Mason Technologies is a Proud Women's Business Enterprise located in Deer Park, NY looking for a brilliant mind to join our growing team. If you are hungry, accountable and seek a sales career with endless growth potential, we want to hear from you. Mason Technologies is a proud Women's Business Enterprise located in Deer Park, NY. We are a Structured Cabling, Audio Visual and Security integrator that provides turnkey solutions to our customers. Our partners range from some of the greatest tech companies in the world to government agencies where we work to do our part in serving our Great Nation. We have been in business for over 20 years and our organization is growing exponentially. 50% of our staff has been with Mason for 5+ years. We're looking for Inside Sales representatives that focus on core partnerships with end user focus. Anyone who is looking to build their future, this will be a great opportunity to do so. Duties/Responsibilities: Summary - An Inside Sales representative at Mason will be responsible for generating new business opportunities with enterprise end users. The ideal candidate will be able to call on customers to schedule appointments for Outside Sales representatives. You will need to monitor, control, and manage your prospects while focusing on overall revenue growth. You will be supported by an incredible operations team however; you should never lose the pulse on everything that is yours. · Generate new business opportunities in the Long Island, New York City and New Jersey markets · Schedule and manage a consistent meeting schedule with new and existing customers · Develop and cultivate relationships with partners and clients · Generate and submit sales reports to management, reporting on scheduled appointments and upcoming opportunities · Manage opportunities and work closely with Outside sales representatives · Adhere to operational procedures and develop personal efficiencies based on everyday processes · Monitor project workflow throughout the entire process, this is important for customer satisfaction. This begins with the Proposal, follows through to the procurement of materials and establishment of schedule, coordination of deliveries, collaboration with technicians, management of installation and service. Operations handles all of these tasks but you should know where every one of your projects stand. · Maintain clear and accurate documentation Required Skills/Abilities: · Superior cold call experience · Must already bring in an existing book of business · Strong verbal and written communication skills · Adept ability to schedule confirmed appointments and manage relationships · Unparalleled drive · Capable of thriving in a fast-paced environment · Professionalism a must as well as the ability to handle situations under pressure · A strong desire to win, learn and grow · Commitment to the hours necessary to support customers Benefits Offered: · Health Insurance with great coverage · Dental Insurance · Vision Insurance · Paid time-off · 401(k) Pay: $80k-$150k If you are looking for a place to plant roots and build your career, this is the best team to join. We are a serious organization, but we are a family and look forward to growing together.

Customer Service Professional who handles incoming and/or outgoing calls. Job Responsibilities: -Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. -Other assignment as necessary. -Extensive phone experience and computer literate. Required Skills & Experience: -Two (2) years of experience and Bilingual (facility specific). -Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. -Active listening providing full attention to callers to understand their concerns and needs. -Effective problem-solving to analyze a situation, identify core issue and find effective solution. Preferred Skills & Experience: -N/A Required Education: -High School Diploma or general education degree (GED). Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired. What You'll Do * Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment. * Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns. * Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners. * Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed. * Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy. * Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately. * Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts. * Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same. Who You Are * Strong observational skills and attention to detail in a fast-paced retail environment. * Ability to remain calm, professional, and customer-focused in high-pressure situations. * Excellent interpersonal and communication skills; able to engage with customers and team members respectfully. * Willingness to learn and consistently apply safety and security protocols. * Flexible and adaptable to changing priorities and store needs. * Passionate about creating a safe, inclusive, and welcoming environment for all. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Hourly Range: $16.50 - $19.60 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Job DescriptionWe are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice

Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed. Essential Job Functions: Answer large volume of calls promptly. Screen all calls for urgency and handle all calls with confidence, compassion and efficiency. Schedules patient appointments and diagnostic testing for all providers. Collect and verify patient demographic information as well as verify insurance when appropriate. Accurately records patient messages and routes them to the provider or appropriate team member. Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.

We are looking for a ENTHUSIASTIC, motivated and confident cold caller to follow up on leads and potential wireless customers!!!!! Gather basic customer information Follow a simple script Set appointments Reliable, Professional and clear speaking voice Compensación: $18.00 per hour Our Company In 1988 Wireless Zone opened it's first store in Wethersfield, CT. From the moment it opened, it was a model that begged to be replicated. Today we've grown to become the largest Wireless Franchise in the US. We have over 400 stores, in 28 states throughout the northeast, mid-Atlantic, south and mid-west. In addition to our franchise stores we have a growing number of corporately owned and operated locations. We sell all the latest cellular/wireless phones, GPS navigation, wireless accessories, Verizon FIOS High Speed Fiber Optic Network, Wireless Data Devices and pre-paid cellular services. Our Culture We take pride in being a first name only company and we realize that employees are the key to our continued success. Today our employees are committed to the same standards of outstanding customer service that helped to found the company. We are dedicated to being the nation's top wireless retailer by providing the best customer experience. Our Community The Wireless Zone franchise is passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone franchisees, employees and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live. Our Future In December 2012, the Wireless Zone franchise was acquired by GLENTEL, the largest independent multi-carrier mobile phone retailer in Canada and a leading international provider of innovative telecommunications services. This merger is expected to open exciting new possibilities for growth for our company. We are constantly in search of other business lines that would complement our current list of services and provide another source of profit for our franchise owners. Join our team today!

Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And its really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks!

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

Replies within 24 hours We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And it's really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks! Compensation: $15.00 per hour