Call person vs call center operator

The differences between call people and call center operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call person has an average salary of $31,897, which is higher than the $31,022 average annual salary of a call center operator.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a call center operator are strong customer service, patients, and data entry.

Call person vs call center operator overview

	Call Person	Call Center Operator
Yearly salary	$31,897	$31,022
Hourly rate	$15.34	$14.91
Growth rate	4%	-4%
Number of jobs	45,355	215,083
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 36%
Average age	39	53
Years of experience	-	2

Call person vs call center operator salary

Call people and call center operators have different pay scales, as shown below.

	Call Person	Call Center Operator
Average salary	$31,897	$31,022
Salary range	Between $26,000 And $38,000	Between $22,000 And $42,000
Highest paying City	-	Vacaville, CA
Highest paying state	-	New York
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Media

Differences between call person and call center operator education

There are a few differences between a call person and a call center operator in terms of educational background:

	Call Person	Call Center Operator
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Call person vs call center operator demographics

Here are the differences between call people' and call center operators' demographics:

	Call Person	Call Center Operator
Average age	39	53
Gender ratio	Male, 37.2% Female, 62.8%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	17%	19%

Differences between call person and call center operator duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Call person vs call center operator skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%