Call person vs communications dispatcher

The differences between call people and communications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a communications dispatcher has an average salary of $35,153, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a communications dispatcher are computer aided dispatch, CAD, and emergency situations.

Call person vs communications dispatcher overview

	Call Person	Communications Dispatcher
Yearly salary	$31,897	$35,153
Hourly rate	$15.34	$16.90
Growth rate	4%	4%
Number of jobs	45,355	19,172
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Average age	39	39
Years of experience	-	-

Call person vs communications dispatcher salary

Call people and communications dispatchers have different pay scales, as shown below.

	Call Person	Communications Dispatcher
Average salary	$31,897	$35,153
Salary range	Between $26,000 And $38,000	Between $26,000 And $47,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	California
Best paying company	-	City of Richmond
Best paying industry	-	Government

Differences between call person and communications dispatcher education

There are a few differences between a call person and a communications dispatcher in terms of educational background:

	Call Person	Communications Dispatcher
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs communications dispatcher demographics

Here are the differences between call people' and communications dispatchers' demographics:

	Call Person	Communications Dispatcher
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 29.6% Female, 70.4%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and communications dispatcher duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Communications dispatcher example responsibilities.

Manage Facebook page and create event page for grand opening.
Provide first aid, CPR and emergency oxygen as required.
Provide telephone service on the TDD communication device for the deaf and hearing impair.
Respond verbally and used TDD (text telephone device for hearing or speech impair) to communicate with callers when need.
Maintain composure and compassion while handling emergency and non-emergency calls from a diverse community
Coordinate the response of ambulances and public safety units to emergency sites or in-progress crime situations.

Call person vs communications dispatcher skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common communications dispatcher skills

Computer Aided Dispatch, 12%
CAD, 8%
Emergency Situations, 5%
CPR, 5%
Dispatch System, 5%
Good Judgment, 5%

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Office and Administrative Industry
Call Person
Call Person vs Communications Dispatcher

Updated January 8, 2025

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