Call person vs emergency communications officer

The differences between call people and emergency communications officers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency communications officer has an average salary of $39,422, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for an emergency communications officer are patrol, computer aided dispatch, and emergency situations.

Call person vs emergency communications officer overview

	Call Person	Emergency Communications Officer
Yearly salary	$31,897	$39,422
Hourly rate	$15.34	$18.95
Growth rate	4%	4%
Number of jobs	45,355	93,158
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Average age	39	39
Years of experience	-	-

Call person vs emergency communications officer salary

Call people and emergency communications officers have different pay scales, as shown below.

	Call Person	Emergency Communications Officer
Average salary	$31,897	$39,422
Salary range	Between $26,000 And $38,000	Between $28,000 And $53,000
Highest paying City	-	Bloomington, IL
Highest paying state	-	Oregon
Best paying company	-	City of Austin
Best paying industry	-	Government

Differences between call person and emergency communications officer education

There are a few differences between a call person and an emergency communications officer in terms of educational background:

	Call Person	Emergency Communications Officer
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 46%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs emergency communications officer demographics

Here are the differences between call people' and emergency communications officers' demographics:

	Call Person	Emergency Communications Officer
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 43.1% Female, 56.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and emergency communications officer duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Emergency communications officer example responsibilities.

Dispatch all patrol units to calls for service.
Monitor Fire/EMS calls of adjacent jurisdictions.
Maintain composure and compassion while handling emergency and non-emergency calls from a diverse community
Retrieve sensitive information such as, DMV files and background histories.
Insert foley catheter or straight cath a patient as directed.
Receive training regarding updates and changes of policies, procedure and regulations to CJIS.

Call person vs emergency communications officer skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common emergency communications officer skills

Patrol, 20%
Computer Aided Dispatch, 10%
Emergency Situations, 7%
CPR, 6%
CAD, 6%
EMS, 6%

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Office and Administrative Industry
Call Person
Call Person vs Emergency Communications Officer

Updated January 8, 2025

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