Call person vs emergency dispatch operator

The differences between call people and emergency dispatch operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatch operator has an average salary of $45,398, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for an emergency dispatch operator are departmental procedures, emergency dispatch, and customer service.

Call person vs emergency dispatch operator overview

	Call Person	Emergency Dispatch Operator
Yearly salary	$31,897	$45,398
Hourly rate	$15.34	$21.83
Growth rate	4%	4%
Number of jobs	45,355	48,634
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 34%
Average age	39	39
Years of experience	-	-

Call person vs emergency dispatch operator salary

Call people and emergency dispatch operators have different pay scales, as shown below.

	Call Person	Emergency Dispatch Operator
Average salary	$31,897	$45,398
Salary range	Between $26,000 And $38,000	Between $32,000 And $64,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between call person and emergency dispatch operator education

There are a few differences between a call person and an emergency dispatch operator in terms of educational background:

	Call Person	Emergency Dispatch Operator
Most common degree	Bachelor's Degree, 38%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Call person vs emergency dispatch operator demographics

Here are the differences between call people' and emergency dispatch operators' demographics:

	Call Person	Emergency Dispatch Operator
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and emergency dispatch operator duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Emergency dispatch operator example responsibilities.

Train in first responder, CPR, hazmat, wreckmaster.
Educate customers in event history, update data, and troubleshoot their alarm system.
Analyze, troubleshoot and resolve customer telephone inquiries regarding billing issues, service offerings, and equipment usage.
Deploy fire, police, EMT workers to designate locations to assist with crime, injuries, or fire.
Have current appropriate plans, procedures, guidance and laws issue by the county and FEMA available within the EOC.
Answer emergency calls/dispatch police fire and sheriff, enter and cancel stolen property and vehicles, run criminal history

Call person vs emergency dispatch operator skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common emergency dispatch operator skills

Departmental Procedures, 15%
Emergency Dispatch, 13%
Customer Service, 11%
Inbound Calls, 10%
Outbound Calls, 10%
Customer Satisfaction, 6%

Call Person vs. similar jobs

Call Person related careers

Call Person related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Call Person
Call Person vs Emergency Dispatch Operator

Updated January 8, 2025

Browse office and administrative jobs