Call person vs emergency dispatcher

The differences between call people and emergency dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency dispatcher has an average salary of $36,748, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for an emergency dispatcher are computer aided dispatch, EMS, and customer service.

Call person vs emergency dispatcher overview

	Call Person	Emergency Dispatcher
Yearly salary	$31,897	$36,748
Hourly rate	$15.34	$17.67
Growth rate	4%	4%
Number of jobs	45,355	29,409
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 32%
Average age	39	39
Years of experience	-	-

Call person vs emergency dispatcher salary

Call people and emergency dispatchers have different pay scales, as shown below.

	Call Person	Emergency Dispatcher
Average salary	$31,897	$36,748
Salary range	Between $26,000 And $38,000	Between $27,000 And $49,000
Highest paying City	-	Allentown, PA
Highest paying state	-	Pennsylvania
Best paying company	-	Clean Harbors
Best paying industry	-	Government

Differences between call person and emergency dispatcher education

There are a few differences between a call person and an emergency dispatcher in terms of educational background:

	Call Person	Emergency Dispatcher
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 32%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs emergency dispatcher demographics

Here are the differences between call people' and emergency dispatchers' demographics:

	Call Person	Emergency Dispatcher
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and emergency dispatcher duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Emergency dispatcher example responsibilities.

Perform (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrive.
Receive emergency and non emergency calls via telephone, TDD or radio.
Assist with over the phone medical instruction, CPR instruction, and traumatic emergencies.
Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations.
Coordinate response of ambulances, fire, and police units to emergencies and in-progress crime situations.
Assist with leading callers through various procedures such as CPR while waiting for units to arrive on scene.

Call person vs emergency dispatcher skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common emergency dispatcher skills

Computer Aided Dispatch, 12%
EMS, 6%
Customer Service, 6%
CAD, 6%
Public Safety Agencies, 6%
Non-Emergency Telephone Calls, 6%