Call person vs emergency telecommunications dispatcher

The differences between call people and emergency telecommunications dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency telecommunications dispatcher has an average salary of $38,561, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for an emergency telecommunications dispatcher are EMS, computer aided dispatch, and CPR.

Call person vs emergency telecommunications dispatcher overview

	Call Person	Emergency Telecommunications Dispatcher
Yearly salary	$31,897	$38,561
Hourly rate	$15.34	$18.54
Growth rate	4%	4%
Number of jobs	45,355	27,658
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 38%
Average age	39	39
Years of experience	-	-

Call person vs emergency telecommunications dispatcher salary

Call people and emergency telecommunications dispatchers have different pay scales, as shown below.

	Call Person	Emergency Telecommunications Dispatcher
Average salary	$31,897	$38,561
Salary range	Between $26,000 And $38,000	Between $28,000 And $51,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between call person and emergency telecommunications dispatcher education

There are a few differences between a call person and an emergency telecommunications dispatcher in terms of educational background:

	Call Person	Emergency Telecommunications Dispatcher
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 38%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs emergency telecommunications dispatcher demographics

Here are the differences between call people' and emergency telecommunications dispatchers' demographics:

	Call Person	Emergency Telecommunications Dispatcher
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 27.9% Female, 72.1%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and emergency telecommunications dispatcher duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Call person vs emergency telecommunications dispatcher skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

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Office and Administrative Industry
Call Person
Call Person vs Emergency Telecommunications Dispatcher

Updated January 8, 2025

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