Call person vs telecommunicator

The differences between call people and telecommunicators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a telecommunicator has an average salary of $39,327, which is higher than the $31,897 average annual salary of a call person.

The top three skills for a call person include phone calls, front desk and direct calls. The most important skills for a telecommunicator are computer aided dispatch, CAD, and EMS.

Call person vs telecommunicator overview

	Call Person	Telecommunicator
Yearly salary	$31,897	$39,327
Hourly rate	$15.34	$18.91
Growth rate	4%	4%
Number of jobs	45,355	4,083
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 39%
Average age	39	39
Years of experience	-	-

Call person vs telecommunicator salary

Call people and telecommunicators have different pay scales, as shown below.

	Call Person	Telecommunicator
Average salary	$31,897	$39,327
Salary range	Between $26,000 And $38,000	Between $28,000 And $53,000
Highest paying City	-	Stockton, CA
Highest paying state	-	California
Best paying company	-	City of Detroit
Best paying industry	-	Government

Differences between call person and telecommunicator education

There are a few differences between a call person and a telecommunicator in terms of educational background:

	Call Person	Telecommunicator
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 39%
Most common major	Business	Criminal Justice
Most common college	-	-

Call person vs telecommunicator demographics

Here are the differences between call people' and telecommunicators' demographics:

	Call Person	Telecommunicator
Average age	39	39
Gender ratio	Male, 37.2% Female, 62.8%	Male, 29.0% Female, 71.0%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	17%	17%

Differences between call person and telecommunicator duties and responsibilities

Call person example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Access databases containing sensitive information while following HIPPA policies and procedures.

Telecommunicator example responsibilities.

Help organize telecommunication PSAP and back-up PSAP weekly.
Use NCIC and FCIC and provide accurate information for search.
Provide CPR instructions over the phone until emergency personnel arrive at location.
Monitor radio communications at the same time and update cad throughout emergency.
Monitor activities of officers on patrol and makes radio contact to ensure safety.
Maintain licenses to NCIC, FCIC, NLETS and other law enforcement information network.

Call person vs telecommunicator skills

Common call person skills

Phone Calls, 53%
Front Desk, 12%
Direct Calls, 11%
Telephone Calls, 9%
Transferring Calls, 6%
Two-Way Radio, 5%

Common telecommunicator skills

Computer Aided Dispatch, 14%
CAD, 7%
EMS, 6%
NCIC, 6%
Patrol, 4%
Dispatch System, 4%