Case Manager
Case manager job in Sarasota, FL
Case Manager Career Opportunity
Recognized for your abilities as a Case Manager Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the leading provider of rehabilitation care in the nation, this opportunity allows you to leverage your clinical expertise while contributing to the well-being of individuals in your community. Manage resources, coordinate patient care from admission to post-discharge, and oversee interdisciplinary plan-of-care decisions. This is more than a career move; it's a chance to shape a future where care and compassion converge for truly meaningful outcomes.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to:
Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
Generous paid time off that accrues over time.
Opportunities for tuition reimbursement and continuous education.
Company-matching 401(k) and employee stock purchase plans.
Flexible spending and health savings accounts.
A vibrant community of individuals passionate about the work they do!
Become the Case Manager you always wanted to be
Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences.
Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans
Participate in planning for and the execution of patient discharge experience.
Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations.
Facilitate team conferences weekly and coordinate all treatment plan modifications.
Complete case management addendums and all required documentation.
Maintain knowledge of regulations/standards, company policies/procedures, and department operations.
Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions.
Understand commercial contract levels, exclusions, payor requirements, and recertification needs.
Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs.
Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs. of admission.
Perform assessment of goals and complete case management addendum within 48 hours of admission.
Educate patient/family on rehabilitation and Case Manager role; establish communication plan.
Schedule and facilitate family conferences as needed.
Assist patient with timely procuring/planning of resources to avoid discharge delays or issues.
Monitor compliance with regulations for orthotics and prosthetics ordering and payment.
Make appropriate/timely referrals, including documentation to post discharge providers/physicians.
Ensure accuracy of discharge and payor-related information in the patient record.
Participate in utilization review process: data collection, trend review, and resolution actions.
Participate in case management on-call schedule as needed.
Qualifications
- License or Certification:
Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling).
If licensure is required for one's discipline within the state, individual must hold an active license.
Must meet eligibility requirements for CCM or ACM™ certification upon entry into this position OR within two years of entry into the position.
CCM or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position.
- Minimum Qualifications:
For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an associate degree.
For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.
2 years of rehabilitation experience preferred.
The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey!
The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Board Certified Behavior Analyst
Case manager job in Tampa, FL
Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
Summary
The Board Certified Behavior Analyst develops behavioral plans and provides behavioral therapy, and other therapeutic services to program participants.
Essential Job Functions
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:
Works with supervisors in the development, implementation, maintenance, and generalization of behavioral change
Maintains the use of least restrictive treatment guidelines in the implementation of Behavioral Techniques
Directs program participant contact in effecting behavioral change, primarily in the area of activities of daily living, behavior management and social skills
Provides Behavioral Therapy and Active Treatment programming in the residence job site, and within the community on an individual or group basis
Submits weekly logs indicating objectives, strategies, and results obtained
Consults with staff, insurance providers, lawyers, service providers post-discharge, and family on treatment recommendations and progress
Participates in family education and therapy as needed
Participates in treatment planning with the trans-disciplinary team and attends pre-admission meetings as requested. Serves as a member on the rehabilitation team.
Ensures evaluation, progress, and discharge reports on each program participant are provided in a timely manner
Completes daily billing summaries on a timely basis
Ensures adherence to accreditation standards and ethics of confidentiality
Assists in coordination of behavioral programming within all living settings, community settings, and vocational sites as necessary
Provides support to assigned team
Trains and consults with staff in behavioral techniques
Oversees work and trains BIT intern and practicum students
Participates in Behavioral Research Projects with the facility and Crisis Intervention System (On-call)
Performs other related duties and activities as required
Supervisory Responsibilities
•None required
Minimum Knowledge and Skills required by the Job
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:
Education and Experience:
•Master's Degree in psychology or related field required
•Five years of experience working with special populations in behavior management
•Experience with behavior analysis within an applied setting preferred
Certificates, Licenses, and Registrations:
•Board Certification Behavior Analyst (“BCBA”) required
Other Skills and Abilities:
•N/A
Other Requirements:
•Travel as needed
Physical Requirements:
•Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
AMERICANS WITH DISABILITIES ACT STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Licensed Professional Counselor
Case manager job in Tampa, FL
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Licensed Professional Counselor (LPC)
Wage: Between $120-$131 an hour
Licensed Professional Counselor - Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required.
About you
● You're a fully-licensed Professional Counselor at a Master's level or above with LPC, LPCC, LCPC, LCPCS, LPCC-S licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.
● You're ready to launch a private practice, or grow your existing business by taking insurance.
About Headway
Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless - empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need.
How Headway supports providers
- Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.
- Built-in compliance: Stay compliant from day one with audit support and ongoing resources.
- Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.
- Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.
- Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.
- Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
- Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.
How Headway supports your clients
● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.
● Instant verification: Clients can easily check their insurance status and get the care they need without disruption.
Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license.
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Case Manager Supervisor (7607)
Case manager job in Largo, FL
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for a talented Case Manager Supervisor who wants to make an impact in the lives of others. Purpose & Impact: This position supervises and monitors the work of an assigned group (unit) of workers under the employee's direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, advanced knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as mandated by local and state compliance and regulatory entities is necessary for the proper performance of this position. The Case Manager Supervisor I is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing the progress of new case managers in preparation for child welfare certification. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance. If working at a residential facility, this is a non-direct care position.
Essential Functions:
Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
Communicates worker's compliance with these expectations on a regular basis.
Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in Florida State regulatory databases. Cases identified as high risk will need a more frequent level of oversight.
Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, database case documentation within 48 hours, file maintenance and other required case work in timely manner.
Attends/ensures preparation for alI unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.
Reviews and assists with complex cases, provides guidance and support.
Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
Identifies performance needs of case managers and other assigned staff and develops and implements training plans and/or other opportunities for performance improvement.
Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
Identifies and promotes outstanding performance.
Participates in court proceedings as necessary, and monitors worker performance in court.
Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the supervisor within the required time frames with appropriate entities.
Keeps supervisors and directors advised of high risk or problematic cases and arranges for multi-disciplinary staffings for cases as necessary.
Attends program Supervisor meetings as scheduled and shares information gathered with unit workers and other team members.
Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
Develops training and staff development plans with each staff person under his/her supervision.
Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations supervisor and/or director for discussion and review.
Provides community education through public presentations.
Participates in agency quality improvement activities as required.
Other Functions:
All duties are performed in accordance with the following standards:
Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
Communication Skills: Keeps supervisors and directors fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work.
Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
Training: Attends and successfully completes all mandated training courses, must attend and successfully complete LSF Leadership training curriculum. Must complete all agency requirements and certifications within designated timeframes.
Confidentiality: Adheres to all confidentiality rules.
On-Call: This position expected to be available and on call at all times. The position carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.
Other:
This position ensures that case managers fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.
Physical Requirements:
Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.
Ability to sit or stand for extended periods of time while performing administrative and supervisory tasks.
Manual dexterity sufficient to operate standard office equipment, including a computer, telephone, copier, and printer.
Visual acuity to read and analyze data, documents, and computer screens.
Hearing ability to effectively communicate via telephone, video conferencing, and in-person conversations.
Occasional lifting or moving of files, boxes, or supplies up to 25 pounds.
Ability to travel locally or regionally as required for meetings, training sessions, or site visits.
May require occasional walking, bending, reaching, or stooping in the course of supervising or assisting staff.
Education:
Must possess a bachelor's degree in human/social services field. Must have a Child Protection Certification or be eligible to achieve provisional certification/ pass waiver toward certification requirement. Master's Degree is preferred.
Experience:
Must have a minimum of one year of relevant social services experience. Prior supervisory experience is preferred.
Skills:
Knowledge of theories and practice of child protection, social work, and family assessments.
Knowledge of professional ethics related to child protection and counseling.
Knowledge of theories of adult learning, ability to facilitate group and individual training activities
Knowledge of physical and behavioral indicators of abuse and neglect.
Knowledge of effective management skills.
Knowledge of interviewing techniques.
Knowledge of court procedures and legal requirements.
Knowledge of methods of collecting, organizing, and analyzing data.
Knowledge of supervision techniques.
Skilled in direct observation of case manager's abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
Ability to assess case manager's performance and develop performance improvement plans.
Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to effectively supervise staff members.
Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
Ability to conduct thorough case staffings and other meetings.
Other:
Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.
Principal Accountabilities: . click apply for full job details
Case Manager III
Case manager job in Tampa, FL
MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: The Case Manager III will provide specialized case management to veterans recovering from chronic, severe and multiple problems such as substance abuse and/or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time)
Provide orientation to the facility, its rules and regulations included in its Living Agreement
Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals
Design and carry out a Service Plan for each household
Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided
Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues
Be knowledgeable of veterans' benefits and community resources to facilitate off-site referrals
Organize on-site programs, classes, workshops and social activities, including: substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals
Enlist senior veteran clients, former veteran clients and members of veterans' associations to serve as peer mentors to encourage and guide new clients individually or in groups
Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society
Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center
Periodically inspect client rooms for cleanliness
Monitor the evening meals
Post information relative to job skills, housing, social events on the bulletin board
Assign and monitor client chores and volunteer hours
Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc.
Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population
Enforce program rules and procedures to ensure compliance
Provide client access to services and community resources as needed
Facilitate the move to transitional and/or permanent, independent housing, when appropriate
Facilitate groups
OTHER RESPONSIBILITIES:
Complies with all applicable training requirements
Complies with all company safety, personnel and operational policies and procedures
Complies with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Possess basic knowledge of homelessness, severe and persistent mental illness and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
EDUCATION AND EXPERIENCE:
(Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
Bachelor's Degree in social work and/or experience (work, life or volunteer) in social services
Case Manager (Health Care Services)
Case manager job in Tampa, FL
Salary: $24.67 - $32.07
The purpose of this position is to complete and submit thorough SSI/SSDI application packets using the SOAR model while following all County and Federal policies and guidelines.
Core Competencies
Customer Commitment
- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity
- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence
- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork
- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 2
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
Gather all information, data, and materials necessary to form records. Ensures all data is accurate and secure by following standard operating policies and procedures. Maintains files and data by reviewing entries in client records.
Analyzes multiple sources of client information to assess needs and determine eligibility for services. Develop a case plan/client profile and place client in programs as necessary.
Complete outreach activities to improve unit effectiveness and customer service delivery for SOAR Team. Through training efforts, ensures the quality and effectiveness of service delivery by unit to the community and the department.
Performs other related duties as required.
Job Specifications
Working knowledge of Federal, State, County, and community health and social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program polices. (Desired)
Working knowledge of the Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) disability income benefits administered by the Social Security Administration (SSA). (Essential)
Knowledge of applicable Federal, State, County and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
Skill in counseling others in attaining self-sufficiency.
Skill in the application of crisis intervention techniques.
Ability to develop work procedures and standards.
Ability to work effectively with others.
Ability to plan, organize, evaluate and supervise the work of others.
Ability to collect, organize and evaluate data and to develop logical conclusions.
Ability to communicate effectively, both orally and in writing.
Physical Requirements
Must be able to move intermittently throughout the day, proper body mechanics required -- bending, stooping, turning, stretching, reaching above the shoulders and occasional lifting and involved.
Must be able to observe, listen and communicate effectively.
Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
Work Category
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
Graduation from an accredited four-year degree granting college or university in social work, psychology, sociology, nursing, gerontology or directly related to the position duties; AND
Two years of experience assessing client eligibility for health and social service programs
OR
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
SOAR Works SSI/SSDI Outreach, Access and Recovery (SOAR) online course completion (Preferred)
EXCEPTION: Certain positions, particularly those funded by grants, may require a bachelor's degree without the option for equivalent substitution. These requirements will be specified in the job posting as determined by the grant;
AND
Possession of a valid Florida Driver's License.
Ability to communicate effectively, both orally and in writing. Bilingual in Spanish desired, but not required.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Auto-ApplyFamily Champion, Case Manager (FRANC)
Case manager job in Tampa, FL
Family Champion, Case Manager Fatherhood Resources Network Community (FRANC)
Are you familiar with and comfortable looking for resources within the Hillsborough County community? Are you enthusiastic about sharing those resources with families?
Then join our Fatherhood Team! Bilingual individual, Spanish/English is preferred.
You will be part of the team of Family Champions (case managers) who are passionate about supporting Hillsborough County Fathers with children ages 17 and under.
Wage rate: $20.51 to $22.56 per hour; 37.5 hours per week schedule. Approximate annual: $40,000 to $44,000
Job class: Full-Time, Non-Exempt
Position Summary: The Family Champion (Case Manager) is a full-time direct services position responsible for connecting with fathers, creating, and managing a family support plan where concrete supports are provided by utilizing a broad range of community services and natural support systems. This position reports to the Lead Family Champion. Specific responsibilities include, but are not limited to:
ESSENTIAL DUTIES:
Research and deliver case management services within the FRANC's program framework when needed.
Coordinate and collect required assessments.
Complete an initial client process, screening and/or assessment, within the specified program timeframes and guidelines.
Link fathers to services and natural support systems.
Monitor ongoing progress and needs within the fathers. Serve as liaison to connect the dads to involved agencies that can provide support.
Coordinate existing and find new services.
Cultivate and manage ongoing collaborative relationships with the early childhood, child welfare, behavioral health, legal, housing, and family serving community.
Timely data entry into participant records and data collection systems.
Prepare for and participate in case reviews with the Interdisciplinary Team.
Adheres strictly to policies which ensure participant confidentiality.
Participates in and supports the agency's performance and quality improvement processes.
Participates in outreach development and delivery of community events.
Participates in related training and workshops.
Performs other related duties as assigned or requested.
REQUIREMENTS:
Minimum bachelor's degree in social work, human services, or related field.
Preference will be given to individuals with 2 years prior experience in supporting father and father figures with family support/case management services.
Case Management Credential preferred but not required.
Manage a caseload; organize and prioritize work assignments; make decisions and independent judgments; determine the appropriate course of action in emergency or stressful situations; and recognize reportable events.
Bi-lingual (English/Spanish) preferred.
Computer skills with proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft 365 web-based applications and using internet search engines and other online research tools.
Ability to work in the office and in the field. (Please be advised: Position is NOT a hybrid/virtual role).
Available to work some evenings and Saturdays and schedule visits according to participants needs.
Professional, self-directed, high-energy can-do attitude, follow-through on projects and prompt responsiveness to internal and external stakeholders.
Good interpersonal skills, team-oriented, positive customer service focused enjoys working with others.
Light physical demands: Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms and talk and hear. Ability to walk, stand, climb stairs, kneel, bend, reach, and manipulate objects; lift and move materials up to 10 pounds on a regular basis; infrequently require to lift or move materials weighing up to 20 pounds.
Able to travel in the communities served; must have a reliable car, active auto insurance, and valid Florida driver's license.
Must be sensitive to the cultural and socioeconomic characteristics of the population that Champions for Children serves.
Must be able to successfully complete a Florida level 2 criminal background clearance, motor vehicle records check and drug screening.
Champions for Children, Inc.is an equal opportunity employer. Hiring, promotion, transfer compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Drug Free Workplace. CFC participates in E-Verify.
Auto-ApplyCase Manager - Community and Family Services
Case manager job in Largo, FL
Job DescriptionQualifications: Bachelor's of Master's degree in social services or behavioral health field with at least two years of experience working with children and families. Bilingual capability preferred. Job Function: Provides assessment, development of the Family Support Plan, and linkage and referral to community based services and resources to assist in the alleviation of assigned families identified needs and/or service barriers. Facilitates Family Support Care Planning and acts as an expert for other team members regarding available community resources.
Physical Requirements: Ability to see and hear in emergency situations. Ability to communicate orally and in writing. Ability to travel independently to various sites in the community. Must be able to complete all portions of NAPPI training that are assigned and perform any NAPPI techniques for which the employee has been trained.
Special Working Conditions: Exposure to youths and families served and a variety of program conditions, which may include long, irregular hours, on-call duties and local travel. Exposure to a wide range of community environments outside the agency.
Monday through Friday.
40 hours per week.
Medical Case Manager - Workers' Compensation
Case manager job in Tampa, FL
Job Description
ABOUT US:
Founded in 2022, ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. Our name reflects our mission - Forza means "strength," representing the power of our team, and
Care
reflects our compassion for those we serve.
ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we're expanding our reach and strengthening our ability to deliver exceptional service across the workers' compensation industry. Learn more about ForzaCare and Ethos partnership here.
JOB SUMMARY:
As a Field Medical Case Manager at ForzaCare, you'll help injured workers navigate their recovery and return to work. You'll act as the central point of coordination, connecting the injured worker, medical providers, employers, and insurance carriers to ensure timely, transparent, and effective care management.
This role is ideal for licensed nurses or certified rehabilitation counselors. While prior experience in workers' compensation is strongly preferred, those who have it will find their background especially valuable in this role.
KEY RESPONSIBILITIES:
Coordinate care between medical providers, employers, insurance carriers, and injured workers.
Attend appointments with the injured workers, which may include visiting employers and injured workers at their place of employment.
Develop, document, and monitor individualized recovery goals and return-to-work plans.
Provide consistent communication and detailed progress reports to clients and stakeholders.
Ensure all case management work meets or exceeds customer and compliance requirements.
Build and maintain strong relationships with clients, providers, and internal team members.
QUALIFICATIONS:
Education & Licensure:
Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with associated college degree is required.
Additional certifications such as CCM, CIRS, or other case management credentials are preferred.
Must comply with all state-specific licensure and certification requirements.
Prior experience in workers' compensation case management is strongly preferred.
Valid driver's license, reliable transportation, and auto insurance with ability to travel to appointments.
Skills & Attributes:
At ForzaCare, we look for professionals who embody our values and thrive in a collaborative, purpose-driven environment:
Motivated -You take pride in exceeding goals and continuously improving.
Organized - You can manage a fast-paced workload and multiple priorities with ease.
Collaborative - You communicate clearly and work well with diverse teams and stakeholders.
Committed - You uphold ForzaCare's mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards.
ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.
Job Posted by ApplicantPro
Major Case Specialist, General Liability
Case manager job in Tampa, FL
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$104,000.00 - $171,700.00
**Target Openings**
1
**What Is the Opportunity?**
Be the Hero in Someone's Story
When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.
As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value.
You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.
This role is eligible for a sign on bonus.
**What Will You Do?**
+ Oversee major General Liability claims from initiation to resolution, ensuring compliance with company policies and industry regulations.Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
+ Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
+ Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
+ Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
+ Prepare and present detailed reports on claim status, trends and outcomes to senior management.
+ Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
+ Apply litigation management strategies through the selection of counsel and evaluation.
+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
+ Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree.
+ Ten years of experience in handling major General Liability claims and managing litigation and complex negotiations.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of management.
+ Thorough understanding of business line products, policy language, exclusions, and ISO forms.
+ Demonstrated ability of strategic claims handling practices.
+ Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.
+ Familiarity with industry regulations and legal requirements specific to General Liability insurance.
+ Ability to work independently and manage multiple high-value claims simultaneously.
**What is a Must Have?**
+ High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Child Advocate - Bilingual
Case manager job in Tampa, FL
About Us:
If youre looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.
What we offer:
· Salary: $45,000 - $47,000
· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
· Preventative care is 100% covered (free) on all plans.
· PTO is offered to full-time and part-time employees.
· 11 days of PTO and 10 paid holidays annually.
· Option to participate in the 401K plan with employer match.
· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
· Employee Assistance Program
· Option to participate in supplemental group insurance plans at affordable rates.
· Tuition reimbursement program
· Training and career development.
· Discounted membership at the YMCA.
Job Functions: The Child Advocate supports the Community First Hug Program and will assist in taking responsibility for the assessment, identification and referral of developmental needs of children birth middle school participating in the program. The position also focuses on the parents of these young children and providing education and support to ensure developmental and educational success. In addition, the Child Advocate will assist in the administering of the Parent Child Plus Program (PC+)
Essential Responsibilities:
Implement the childrens developmental assessment process using ASQ-3 and other validated developmental screening tools to develop a plan for each child.
Facilitate completion of ASQ-3 at every necessary interval including follow up, sharing results with caregivers and entering data.
Make appropriate referrals for children with questionable or delayed scores and assist with follow through to ensure service needs are met.
Collect and report developmental screening data.
Meet regularly with the parents of children 0-middle school age children, providing education and resources, and introducing opportunities for parental involvement.
Coordinate needed medical services and further developmental evaluations as needed.
Coordinate all services with families primary Family Advocate.
Participate in regular meetings to develop plans for families and monitor progress.
Keep confidential records according to the Ethical Boundaries for Those That Serve. Maintain professional boundaries.
Demonstrate flexibility in work schedule to ensure that client/program needs are being met.
Lead Parenting Classes such as SIDs, Circle of Security and Emotion Coaching.
Support the Education team, Director of Education and PCH+ program as needed.
Requirements:
Education and Experience:
A minimum of a B.A. or B.S. degree in an education, health or social services related field. Minimum of three years of experience in the fields of social services or education. Direct experience working with children and parents required. Home visitation experience. Bilingual required (English & Spanish).
Skill Requirements:
Must be able to work effectively with children and parents, representing and communicating their status and progress to small groups and professionals within a network comprised of the Hillsborough County School District, Metropolitan Ministries service providers, and applicable and related medical social service providers in the surrounding community. Must be able to work within a multi-disciplinary team framework; strong interpersonal and supervisory skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented. Computer literate with knowledge of Microsoft Access, Word and Excel required.
Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.
Physical Requirements:
Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.
Other:
Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Must be available to work during normal school hours and for evening meetings as required. Must pass required background pre-employment screening. Must have a valid drivers license and be able to transport self and clients when necessary.
PI890c352e2508-31181-38784330
Residential Case Manager
Case manager job in Bradenton, FL
Job Description
???? Job Opening: Residential Case Manager
Position Type: Full-Time
At Selah Freedom, our mission is to end sex trafficking and bring freedom to the exploited. We serve survivors through prevention, outreach, and safe housing programs across the Midwest and Southeast regions of the U.S. Our residential program provides survivors a safe place to heal, rebuild, and rediscover their purpose.
???? What You'll Do
As a Residential Case Manager, you'll walk alongside survivors of sex trafficking, providing compassionate care and empowering them on their journey to independence. You'll help each woman set goals, access resources, and build a foundation for lasting freedom.
You will:
Conduct assessments, develop treatment plans, and coordinate support services for survivors.
Assist survivors in obtaining vital records such as birth certificates, driver's licenses, and Social Security cards.
Provide safe and reliable transportation to appointments, classes, and community resources.
Lead or assist with Employment Empowerment Workshops to help survivors gain stability and confidence.
Offer continued case management and follow-up support for graduates up to one year post-program.
Document all survivor services and progress accurately in the database.
Collaborate with the Residential team and participate in meetings and trainings.
Perform other duties as assigned.
???? What You Bring
Bachelor's degree in Social Work, Criminology, or related behavioral science; or equivalent lived experience.
Experience in trauma-informed care, substance abuse treatment, or post-traumatic stress recovery.
Passion for supporting survivors of sex trafficking and helping them rebuild their lives.
Strong communication, organization, and relationship-building skills.
Cross-cultural sensitivity and a heart for serving diverse populations.
Clean driving record and ability to travel locally.
???? Why Join Selah Freedom?
Here, faith and purpose meet action. Every member of our team is driven by our Core Values:
Ownership - We take initiative and deliver excellence.
Collaboration - We build trust and succeed together.
Gratitude - We lead with thankful hearts.
Communication - We speak truth in love.
Balance - We value both hard work and rest.
You'll be part of a supportive, mission-focused team that makes a tangible difference every day.
???? Schedule & Work Environment
Monday-Friday, 8:00am-5:00pm, with some nights or weekends (with notice).
Moderate travel and physical activity required.
Work environment is generally quiet to moderate in noise level.
If you're ready to use your gifts to help survivors rebuild their lives, apply now to join Selah Freedom as a Residential Case Manager.
Case Manager - Community and Family Services
Case manager job in Largo, FL
Qualifications: Bachelor's of Master's degree in social services or behavioral health field with at least two years of experience working with children and families. Bilingual capability preferred. Job Function: Provides assessment, development of the Family Support Plan, and linkage and referral to community based services and resources to assist in the alleviation of assigned families identified needs and/or service barriers. Facilitates Family Support Care Planning and acts as an expert for other team members regarding available community resources.
Physical Requirements:
Ability to see and hear in emergency situations. Ability to communicate orally and in writing. Ability to travel independently to various sites in the community. Must be able to complete all portions of NAPPI training that are assigned and perform any NAPPI techniques for which the employee has been trained.
Special Working Conditions:
Exposure to youths and families served and a variety of program conditions, which may include long, irregular hours, on-call duties and local travel. Exposure to a wide range of community environments outside the agency.
Auto-ApplyMental Health Case Manager
Case manager job in Saint Petersburg, FL
Job Description
ABOUT THE ORGANIZATION:
Established in 1970, Boley Centers, Inc., is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County.
BENEFITS:
10 paid holidays per year
Paid Time Off
Medical/Dental/Vision/Life Insurance
Tuition reimbursement
Continuing education, reimbursement for professional certifications, licensure and qualified supervision
JOB SUMMARY
The Case Manager plays a vital role in supporting Boley Centers' mission to provide comprehensive and compassionate care to individuals with serious mental illness, especially those who are at risk of hospitalization or loss of housing. Working within our Supported Housing and Residential Services department, the Case Manager Coordinator will manage a caseload of clients, assisting them in maintaining stable housing and accessing essential resources to support their overall well-being. This role involves developing individualized care plans, coordinating with healthcare providers, and connecting clients to mental health and community resources to improve their stability and quality of life.
EDUCATION AND EXPERIENCE
Bachelor's degree in Human Services, Social Work, Psychology, or a related field (required). Education must be from an accredited school, college, or university.
Minimum of 2 years of experience working in a related field, such as mental health, social work, or housing services.
SPECIAL REQUIREMENTS:
Valid Florida driver's license, own transportation vehicle and vehicle insurance required.
Must pass a level II background check and drug screen.
PRIMARY JOB FUNCTIONS
Identify High Utilization individuals for care coordination needs:
Includes individuals with a serious mental illness (SMI), substance use disorder (SUD), serious emotional disturbance, or co-occurring disorders, who demonstrate high utilization of acute care services, including crisis stabilization, inpatient, Statewide Inpatient Psychiatric Program services (or equivalent out of state treatment) and inpatient detoxification services that experience:
Three (3) or more acute care admissions or evaluations at an acute care facility within 180 days, acute care admissions that last 16 days or longer or are awaiting placement in a state mental health treatment facility (SMHTF) or awaiting discharge from a SMHTF back to the community.
Client Engagement and Assessment:
Engage clients in person and by phone to build a supportive, trusting relationship, conduct thorough assessments to understand each client's needs, strengths and goals and develop and implement individualized care plans that address mental health, housing stability and other essential needs.
Care Coordination and Resource Linkage:
Coordinate services with healthcare providers, social service agencies, and other community resources to ensure clients have comprehensive support.
Provide referrals to appropriate services for mental health, substance abuse, medical care, financial assistance, and vocational support.
Assess the individual for eligibility of Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Veteran's Administration (VA) benefits, housing benefits, and public benefits, and assist them in obtaining eligible benefits. When applying for SSI or SSDI benefits, providers must use the SSI/SSDI Outreach, Access, and Recovery (SOAR) application process. Free training is available at **********************************************************************************************
Assist clients with activities of daily living (ADLs), as needed, to support housing retention.
Care Coordination serves to assist individuals who are not effectively connected with the services and supports they need to transition successfully from higher levels of care to effective community-based care.
Effective transitions and warm hand-offs - current providers directly introduce the individual to the care coordinator. The “warm hand-off” is both to establish an initial face-to-face contact between the individual and the care coordinator and to confer the trust and rapport the individual has developed with the provider to the care coordinator.
Culturally humble and linguistically competent - the Care Coordination process demonstrates respect for and builds on the values, preferences, beliefs, culture, and identity of the individual served, and their community.
This includes services and supports that affect an individual's overall well-being, such as primary physical health care, housing, and social connectedness.
Crisis Intervention:
Provide frequent contact for the first 30 days of services, ranging from daily to a minimum of three times per week.
Care coordinators should consider the individual's safety needs, level of independence, and their wishes when establishing the optimal contact schedule. This includes telephone contact or face-to-face contact (which may be conducted electronically). Leaving voicemail is not considered contact. If the individual served is not responding to attempted contacts, the provider must document this in the clinical record and make active attempts to locate and engage the individual.
Provide 24/7 on-call availability.
Monitor client progress and assess for any potential crises or risks, intervening when needed to prevent hospitalization or loss of housing.
Support clients in crisis situations, following established protocols to maintain client safety and stability.
Documentation and Compliance:
Maintain accurate, timely, and confidential client records in accordance with Boley Centers' policies and funder requirements.
Ensure documentation meets compliance standards and supports program objectives.
Utilize at least 50% of allocated funds in OCAs MH0CN and MS0CN to serve the following populations.
Adults with a serious mental illness (SMI), substance use disorder (SUD), or co-occurring disorders who demonstrate high utilization of acute care services, including crisis stabilization, inpatient, and inpatient detoxification services.
Adults with SMI, SUD, or co-occurring disorders who are at risk of re-entry into crisis stabilization, inpatient, and inpatient detoxification services.
Adults with a SMI awaiting placement in a state mental health treatment facility (SMHTF) or awaiting discharge from a SMHTF back to the community.
The following populations may receive Care Coordination from the remaining balance of OCAs MS0CN and MH0CN allocated funds.
Individuals with serious emotional disturbance (SED), SMI, SUD, or co-occurring disorders who are involved with the criminal justice system, including: a history of multiple arrests, involuntary placements, or violations of parole leading to institutionalization or incarceration. B. Caretakers and parents at risk for involvement with child welfare. C. Individuals identified by the Department, Managing Entities, or Network Service Providers as potentially high risk due to concerns that warrant Care Coordination.
Advocacy and Education:
Advocate for clients' needs within the community and with other service providers.
Educate clients and families on managing mental health symptoms, navigating housing processes, and utilizing available resources.
Will comply with Compliance Plan and standards of conduct and report any non-compliance to the appropriate official.
Will attend all required trainings, including participating in ongoing continuing education and complete other projects/duties as assigned.
Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.
EOE/ADA/VETERANS/DFWP
Licensed Professional Counselor
Case manager job in Saint Petersburg, FL
"
Licensed Professional Counselor (LPC)
Wage: Between $120-$131 an hour
Licensed Professional Counselor - Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required.
About you
● You're a fully-licensed Professional Counselor at a Master's level or above with LPC, LPCC, LCPC, LCPCS, LPCC-S licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance.
● You're ready to launch a private practice, or grow your existing business by taking insurance.
About Headway
Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless - empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need.
How Headway supports providers
- Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner.
- Built-in compliance: Stay compliant from day one with audit support and ongoing resources.
- Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid.
- Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network.
- Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on.
- Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more.
- Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy.
How Headway supports your clients
● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance.
● Instant verification: Clients can easily check their insurance status and get the care they need without disruption.
Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license.
"
Case Manager III
Case manager job in New Port Richey, FL
MISSION STATEMENT: To transform lives through love and service.
SUMMARY: The Case Manager III will provide specialized case management to veterans recovering from chronic, severe and multiple problems such as substance abuse and/or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time)
Provide orientation to the facility, its rules and regulations included in its Living Agreement
Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals
Design and carry out a Service Plan for each household
Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided
Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues
Be knowledgeable of veterans' benefits and community resources to facilitate off-site referrals
Organize on-site programs, classes, workshops and social activities, including: substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals
Enlist senior veteran clients, former veteran clients and members of veterans' associations to serve as peer mentors to encourage and guide new clients individually or in groups
Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society
Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center
Periodically inspect client rooms for cleanliness
Monitor the evening meals
Post information relative to job skills, housing, social events on the bulletin board
Assign and monitor client chores and volunteer hours
Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc.
Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population
Enforce program rules and procedures to ensure compliance
Provide client access to services and community resources as needed
Facilitate the move to transitional and/or permanent, independent housing, when appropriate
Facilitate groups
OTHER RESPONSIBILITIES:
Complies with all applicable training requirements
Complies with all company safety, personnel and operational policies and procedures
Complies with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission
Employee Benefits:
Health Insurance
Life insurance
Dental Insurance
Vision insurance
Short- and Long Term Disability
120 hours of PTO accrued biweekly starting at day 1 of employment
13 Paid Holidays to include Employee's birthday and Date of Hire
403(b) with employer match up to 3%
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Able to speak, write and understand English
Possess basic computer skills
Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
Flexible work schedule including evenings, nights, weekends and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
Possess basic knowledge of homelessness, severe and persistent mental illness and substance abuse
Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
Ability to form partnerships in the community and seek out community resources
Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
EDUCATION AND EXPERIENCE:
(Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
Bachelor's Degree in social work and/or experience (work, life or volunteer) in social services
Veterans preferred
GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.
WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.
St. Vincent de Paul CARES is an Equal Opportunity Employer.
Bilingual Case Manager (Aging Services)
Case manager job in Tampa, FL
Performs duties collecting and analyzing socio-economic information and arranging for comprehensive plans to deliver social service programs and promote self-sufficiency of eligible clients.
Salary
Min $51,313.60 annually
Benefits
Click HERE to view our Benefits at a glance
Generous PTO & Holiday Plan
Health Plans
Health Savings Account
Dental & Vision Plans
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Tuition Reimbursement
Cafeteria Benefit
Life Insurance
Short & Long-Term Disability Insurance
Core Competencies
Customer Commitment
- Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity
- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence
- Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork
- Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Tier 2
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
Supervises case managers, interns, or volunteers from local community.
Counsels' individuals, families and groups; may perform crisis intervention; advocates for clients; and collaborates with community service agencies to provide information and services necessary to meet various socioeconomic needs in a variety of settings, to improve situations and restore to self-sufficiency in a community setting.
Conducts outreach and service coordination activities.
Writes comprehensive client social histories; social services program policies and procedures; handbooks and manuals; case management plans, reports, studies and summarizes; and other pertinent information used to document contacts, resources used, performance of service providers, satisfaction of client needs in conformance with local, State and Federal guidelines, and to improve and enhance program delivery.
Attends community-based meetings with stakeholders and providers and act as agency representative.
May conduct surveys, research references, and develop programs; and plans, coordinates, facilitates, conducts, and evaluates training, workshops and other activities designed to enhance client abilities to eliminate their need for support services and become self-sufficient.
Assists with quality improvement activities, to include on-going case record reviews, data collection and analysis for performance outcomes and satisfaction surveys, and audit preparation.
Provides client assessment and other related information to public officials and others for their use in determining appropriate courses of action relative to client needs and situations; coordinates with social service agencies, psychologists, law enforcement, attorneys and judges to develop requirements to satisfy client needs; and attends or conducts meetings to exchange social service information.
Understands and utilize principles of family-directed care/practice while working with assigned case load.
Performs case by case quality control functions, auditing case actions: reviewing expenditures; reviewing documentation to ensure accuracy and procedural compliances; and reviewing questionable claims to authorize or deny payments.
Conducts staff training and orientation programs.
Performs other related duties as required.
Job Specifications
Knowledge of the theories, techniques and methods of social services program delivery, and case management procedures.
Knowledge of applicable Federal, State, County and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
Skill in counseling others in attaining self-sufficiency.
Skill in the application of crisis intervention techniques.
Ability to develop work procedures and standards.
Ability to work effectively with others.
Ability to plan, organize, evaluate and supervise the work of others.
Ability to collect, organize and evaluate data and to develop logical conclusions.
Ability to communicate effectively, both orally and in writing.
Physical Requirements
Must be able to move intermittently throughout the day, proper body mechanics required -- bending, stooping, turning, stretching, reaching above the shoulders and occasional lifting and involved.
Must be able to observe, listen and communicate effectively.
Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies.
Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
Work Category
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
Graduation from an accredited four-year degree granting college or university in social work, psychology, sociology, nursing, gerontology or directly related to the position duties; AND
Fluent in English and Spanish; AND
Two years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients; OR
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Auto-ApplyCase Manager - Community and Family Services
Case manager job in Largo, FL
Qualifications: Bachelor's of Master's degree in social services or behavioral health field with at least two years of experience working with children and families. Bilingual capability preferred. Job Function: Provides assessment, development of the Family Support Plan, and linkage and referral to community based services and resources to assist in the alleviation of assigned families identified needs and/or service barriers. Facilitates Family Support Care Planning and acts as an expert for other team members regarding available community resources.
Physical Requirements:
Ability to see and hear in emergency situations. Ability to communicate orally and in writing. Ability to travel independently to various sites in the community. Must be able to complete all portions of NAPPI training that are assigned and perform any NAPPI techniques for which the employee has been trained.
Special Working Conditions:
Exposure to youths and families served and a variety of program conditions, which may include long, irregular hours, on-call duties and local travel. Exposure to a wide range of community environments outside the agency.
Auto-ApplyMajor Case Specialist, General Liability
Case manager job in Tampa, FL
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$104,000.00 - $171,700.00
Target Openings
1
What Is the Opportunity?
Be the Hero in Someone's Story
When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.
As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value.
You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.
This role is eligible for a sign on bonus.
What Will You Do?
* Oversee major General Liability claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
* Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
* Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
* Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
* Prepare and present detailed reports on claim status, trends and outcomes to senior management.
* Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
* Apply litigation management strategies through the selection of counsel and evaluation.
* In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
* Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
What Will Our Ideal Candidate Have?
* Bachelor's Degree.
* Ten years of experience in handling major General Liability claims and managing litigation and complex negotiations.
* Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
* Able to make independent decisions on most assigned cases without involvement of management.
* Thorough understanding of business line products, policy language, exclusions, and ISO forms.
* Demonstrated ability of strategic claims handling practices.
* Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.
* Familiarity with industry regulations and legal requirements specific to General Liability insurance.
* Ability to work independently and manage multiple high-value claims simultaneously.
What is a Must Have?
* High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
Case Manager - Homeless & Community Services
Case manager job in Tampa, FL
Salary: $24.67 - $43.19
About the Opportunity Hillsborough County is seeking a mission-driven Social Services Case Manager to support individuals and families who are experiencing homelessness or at risk of homelessness. In this role, you'll collect and analyze information about each client's situation, build comprehensive case plans, and connect them with the community resources they need to achieve long-term stability and self-sufficiency.
This position is a key part of the County's homeless and human services system, working closely with the Tampa-Hillsborough County Continuum of Care and a wide range of community partners to improve outcomes for vulnerable residents.
What You'll Do
In this role, you will:
Provide comprehensive case management to individuals and families experiencing or at risk of homelessness, including needs assessments, individualized service plans, and ongoing follow-up.
Conduct in-depth client interviews to understand social, economic, legal, health, and housing needs, determine eligibility for services, and develop plans to support self-sufficiency.
Use the Homeless Management Information System (HMIS) and other data systems to enter, validate, track, and analyze program and client data; prepare reports on outcomes, expenditures, and program performance.
Perform quality control and auditing on case files and expenditures to ensure accuracy, eligibility, and compliance with program rules and regulations.
Coordinate and track resources and financial supports used to meet emergency and urgent needs for vulnerable populations; document outcomes and project accomplishments.
Collaborate with internal departments and external partners (service providers, landlords, community agencies, and other organizations) to secure resources, resolve barriers, and address complex customer service needs.
Conduct outreach and service coordination in the community, attend community-based meetings and events, and represent the agency with stakeholders and providers.
Participate in the Tampa-Hillsborough County Continuum of Care, including serving on committees and engaging with other organizations to strengthen the local homeless services system.
Support special initiatives, outreach programs, community response projects, and Emergency Management support and recovery efforts as needed.
Prepare technical and program documentation, including case narratives, procedures, handbooks, data reports, and quality improvement materials.
Depending on assignment, supervise case managers, interns, or volunteers, and help plan and deliver trainings and orientations.
Ideal Candidate
The ideal candidate will be:
Experienced in the continuum of care for homelessness, human services, and affordable housing resources.
Skilled in working with vulnerable populations, both in the field and on special projects, including developing case plans and coordinating services.
Comfortable providing high-level customer service on complex cases, including advocacy and problem solving.
Skilled in verbal and written communication, including client documentation, reports, and stakeholder communication.
Experienced with data entry, validation, reporting, and technical documentation in homeless or human services data systems (such as HMIS).
Experienced collaborating across internal departments and with external agencies that support vulnerable populations.
Skilled in billing, data analysis, and document review to support program integrity and compliance.
Experienced with outreach and service coordination activities in the community.
Minimum Qualifications
To be considered for this position, you must have:
Graduation from an accredited four-year college or university in social work, psychology, sociology, nursing, gerontology, or a closely related field; AND
Two (2) years of social services program experience that includes interviewing clients, assessing needs and eligibility, counseling clients, and/or working with complex customer service cases and case resolution; OR
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies described above; AND
Possession of a valid Florida Driver's License.
Job-Specific Knowledge, Skills & Abilities
Successful candidates will demonstrate:
Knowledge of social services program delivery, case management practices, and the needs of vulnerable populations.
Knowledge of Federal, State, County, and community resources that support individuals and families, especially those experiencing homelessness.
Ability to interpret and apply program rules and regulations for community-based programs.
Skill in interviewing and counseling clients, including crisis intervention and supporting self-sufficiency.
Ability to collect, organize, and evaluate data and draw logical conclusions.
Ability to use initiative, think independently, and exercise sound judgment in complex situations.
Ability to plan, organize, and set priorities, and work both independently and as part of a team.
Proficiency using a computer and standard software and learning specialized data systems.
Ability to communicate effectively, both orally and in writing, with clients, colleagues, and community partners.
For some assignments, the ability to plan, organize, and supervise the work of others.
Physical & Work Environment
Work is generally sedentary, involving mostly sitting, with occasional walking and standing and the ability to exert up to 10 pounds of force occasionally.
Must be able to move intermittently throughout the day, using proper body mechanics including bending, stooping, turning, stretching, and reaching.
Must be able to observe, listen, and communicate effectively.
Must be able to work with individuals who may be ill, disabled, elderly, emotionally upset, or hostile, and maintain professionalism and compassion.
Work includes both office-based tasks and field activities, including community outreach, meetings, and events.
Why Join Hillsborough County?
When you join Hillsborough County Government, you join a team committed to public service and improving the quality of life for our residents. We offer a comprehensive Total Rewards package that may include:
Competitive salary and generous paid time off and holidays
Multiple health, dental, and vision plan options
Retirement benefits and other financial wellness programs
Life insurance, short- and long-term disability options
Tuition reimbursement and professional development opportunities
Employee wellness programs and Employee Assistance Program (EAP)
(Actual benefits may vary by position; details are provided during the hiring process.)
How to Apply
If you are passionate about supporting individuals and families on their path to stability and self-sufficiency, and you want to make a direct impact in your local community, we encourage you to apply.
Submit your application through Hillsborough County's online job portal by the closing date listed on this posting.
Hillsborough County is an Equal Opportunity Employer and is committed to a diverse and inclusive workforce that reflects the community we serve. Applicants requiring reasonable accommodation during the recruitment process are encouraged to contact us in advance.
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