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Claims adjuster vs claims supervisor

The differences between claims adjusters and claims supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a claims adjuster, becoming a claims supervisor takes usually requires 4-6 years. Additionally, a claims supervisor has an average salary of $75,263, which is higher than the $51,116 average annual salary of a claims adjuster.

The top three skills for a claims adjuster include insurance carriers, auto claims and customer service. The most important skills for a claims supervisor are customer service, corrective action, and claims adjusters.

Claims adjuster vs claims supervisor overview

Claims AdjusterClaims Supervisor
Yearly salary$51,116$75,263
Hourly rate$24.57$36.18
Growth rate-6%-6%
Number of jobs13,22113,197
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 64%
Average age4444
Years of experience46

What does a claims adjuster do?

A claim's adjuster is responsible for the handling of the insurance claims and investigating the extent of property damage and processing the business or a person's liability. Claims adjusters have a broad range of duties such as damage inspection to evaluate incident reports, communicating with property owners and spectators as well as referring to legal documents. They must also have excellent analytical and critical-thinking skills to calculate payments and analyze the complexities of multiple sources. Claims adjusters should also provide timely reports for reference and possible disputes.

What does a claims supervisor do?

A claims supervisor is in charge of overseeing the workflow and the workforce involved in processing insurance claims, ensuring accuracy and smooth progress. Their responsibilities typically revolve around liaising with key clients and third party agencies, assisting staff in negotiating terms, verifying the authenticity and completeness of all applications, monitoring the finances, and resolving complex issues. Furthermore, as a claims supervisor, it is essential to lead and encourage the team to reach goals, all while making sure that they adhere to the company's policies and regulations.

Claims adjuster vs claims supervisor salary

Claims adjusters and claims supervisors have different pay scales, as shown below.

Claims AdjusterClaims Supervisor
Average salary$51,116$75,263
Salary rangeBetween $40,000 And $64,000Between $48,000 And $117,000
Highest paying CityLos Angeles, CASan Francisco, CA
Highest paying stateNew JerseyCalifornia
Best paying companyMerchants Insurance GroupW. R. Berkley
Best paying industryInsuranceRetail

Differences between claims adjuster and claims supervisor education

There are a few differences between a claims adjuster and a claims supervisor in terms of educational background:

Claims AdjusterClaims Supervisor
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Claims adjuster vs claims supervisor demographics

Here are the differences between claims adjusters' and claims supervisors' demographics:

Claims AdjusterClaims Supervisor
Average age4444
Gender ratioMale, 45.1% Female, 54.9%Male, 40.8% Female, 59.2%
Race ratioBlack or African American, 11.8% Unknown, 4.4% Hispanic or Latino, 16.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.5%Black or African American, 10.7% Unknown, 4.4% Hispanic or Latino, 17.1% Asian, 5.3% White, 62.1% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between claims adjuster and claims supervisor duties and responsibilities

Claims adjuster example responsibilities.

  • Achieve targeted performance goals to manage costs and support Allstate's industry-leading operational standards.
  • Maintain a full caseload of WC files for a Louisiana customer, for six months, while managing this team.
  • Manage California branch operations including supervision of 5 WC adjusting and support staff
  • Apply strong customer service, organizational and multitasking skills to efficiently manage auto insurance claims.
  • Manage strict confidentiality of documents and comply with HIPAA regulations stipulate by the facility and government.
  • Manage file inventory by utilizing CCC pathways diary system documenting claim file activities in accordance with establish procedures
  • Show more

Claims supervisor example responsibilities.

  • Manage, train and continuously develop a team consisting of both inside SIU investigators and field investigators.
  • Apply fundamentals of insurance investigation and resolution to an introductory leadership role managing complex claim files and tort litigation files.
  • Make determinations to authorize payments via XACTIMATE software.
  • Assist TPA in obtaining company documentation and scheduling employee interviews in investigation of claims.
  • Advise physician on any changes with CPT and ICD-9 coding to maximize reimbursements and minimize denials.
  • Provide oversight and direction for highly complicate claim reviews base on policy, procedure and CMS guidelines.
  • Show more

Claims adjuster vs claims supervisor skills

Common claims adjuster skills
  • Insurance Carriers, 13%
  • Auto Claims, 8%
  • Customer Service, 8%
  • Litigation, 7%
  • Xactimate, 6%
  • Claims Handling, 5%
Common claims supervisor skills
  • Customer Service, 25%
  • Corrective Action, 7%
  • Claims Adjusters, 6%
  • Litigation, 6%
  • Claims Handling, 5%
  • Performance Reviews, 4%

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