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Client support administrator vs support analyst

The differences between client support administrators and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support administrator and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $51,249 average annual salary of a client support administrator.

The top three skills for a client support administrator include client support, troubleshoot and DOD. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Client support administrator vs support analyst overview

Client Support AdministratorSupport Analyst
Yearly salary$51,249$75,989
Hourly rate$24.64$36.53
Growth rate5%10%
Number of jobs152,598107,039
Job satisfaction--
Most common degreeAssociate Degree, 44%Bachelor's Degree, 62%
Average age4342
Years of experience22

Client support administrator vs support analyst salary

Client support administrators and support analysts have different pay scales, as shown below.

Client Support AdministratorSupport Analyst
Average salary$51,249$75,989
Salary rangeBetween $33,000 And $78,000Between $50,000 And $114,000
Highest paying City-Jersey City, NJ
Highest paying state-New Jersey
Best paying company-The Citadel
Best paying industry-Finance

Differences between client support administrator and support analyst education

There are a few differences between a client support administrator and a support analyst in terms of educational background:

Client Support AdministratorSupport Analyst
Most common degreeAssociate Degree, 44%Bachelor's Degree, 62%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of Southern CaliforniaStanford University

Client support administrator vs support analyst demographics

Here are the differences between client support administrators' and support analysts' demographics:

Client Support AdministratorSupport Analyst
Average age4342
Gender ratioMale, 58.4% Female, 41.6%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between client support administrator and support analyst duties and responsibilities

Client support administrator example responsibilities.

  • Configure, maintain, and manage LAN, VLAN, and wireless networks physically, remotely, and wirelessly.
  • Accomplish all troubleshooting issues that arise via the remedy ticketing system, over the phone, or while monitoring servers.
  • Manage day-to-day LAN system operations.
  • Manage information systems on DoD unclassify and classify network.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Provide support for client PC connectivity - Ethernet, TCP/IP and VPN.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Client support administrator vs support analyst skills

Common client support administrator skills
  • Client Support, 14%
  • Troubleshoot, 11%
  • DOD, 7%
  • Computer System, 6%
  • Technical Support, 5%
  • Remote Desktop, 4%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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