Collection teller vs collections, customer service

Differences between collection teller and collections, customer service duties and responsibilities

Collection teller example responsibilities.

• Calculate gross revenue by location and managing the data in AS400.
• Post payments online (AS400).
• Type and process Hud-1 forms, applications, and debt-to-income ratio forms.
• Assist in processing department in Atm deposits, and encoding of checks, and balancing of branch debits and credits.
• Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
• Interpret and accurately process customer requests and transactions according to TCF guidelines.

Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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