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Computer networker vs help desk specialist

The differences between computer networkers and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer networker and a help desk specialist. Additionally, a computer networker has an average salary of $71,766, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a computer networker include switches, DNS and TCP/IP. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Computer networker vs help desk specialist overview

Computer NetworkerHelp Desk Specialist
Yearly salary$71,766$51,065
Hourly rate$34.50$24.55
Growth rate5%10%
Number of jobs30,06675,004
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 48%
Average age4342
Years of experience22

Computer networker vs help desk specialist salary

Computer networkers and help desk specialists have different pay scales, as shown below.

Computer NetworkerHelp Desk Specialist
Average salary$71,766$51,065
Salary rangeBetween $51,000 And $99,000Between $35,000 And $73,000
Highest paying CitySan Francisco, CANew York, NY
Highest paying stateConnecticutAlaska
Best paying companyAmazonSchulte Roth & Zabel
Best paying industryHospitalityTechnology

Differences between computer networker and help desk specialist education

There are a few differences between a computer networker and a help desk specialist in terms of educational background:

Computer NetworkerHelp Desk Specialist
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeCarnegie Mellon UniversityUniversity of Pennsylvania

Computer networker vs help desk specialist demographics

Here are the differences between computer networkers' and help desk specialists' demographics:

Computer NetworkerHelp Desk Specialist
Average age4342
Gender ratioMale, 88.2% Female, 11.8%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.6% Asian, 13.7% White, 61.4% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between computer networker and help desk specialist duties and responsibilities

Computer networker example responsibilities.

  • Design, install, configure and manage Citrix XenApp/XenDesktop environment.
  • Install and configure switches, routers, and servers in racks and provide physical connections to the LAN's on-site.
  • Support and maintain VoIP phones.
  • Gain familiarity with TCP/IP, network protocols and Linux operating system.
  • Configure TCP/IP addressing on client PCs; as well as DHCP server.
  • Deploy, sustain, troubleshoot and repair standard voice, data and video network infrastructure.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Computer networker vs help desk specialist skills

Common computer networker skills
  • Switches, 12%
  • DNS, 11%
  • TCP/IP, 10%
  • Encryption, 9%
  • Firewall, 8%
  • Windows Server, 7%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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