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The differences between crisis workers and case managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a crisis worker and a case manager. Additionally, a case manager has an average salary of $43,118, which is higher than the $33,805 average annual salary of a crisis worker.
The top three skills for a crisis worker include patients, social work and mental health crisis. The most important skills for a case manager are social work, patients, and community resources.
| Crisis Worker | Case Manager | |
| Yearly salary | $33,805 | $43,118 |
| Hourly rate | $16.25 | $20.73 |
| Growth rate | 9% | 9% |
| Number of jobs | 99,201 | 84,959 |
| Job satisfaction | 4 | 4.5 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Average age | 45 | 45 |
| Years of experience | 4 | 4 |
A crisis worker is a mental health professional specializing in providing counseling and support services to individuals under emotional distress often caused by mental and behavioral issues, conducting interventions as needed. They are usually assigned in institutions or medical facilities, sometimes working for crisis hotlines where they must answer phone calls from clients, remain calm and rational during conversations, offer advice, and refer them to other support agencies to prevent them from taking drastic measures. A crisis worker engages with clients of all ages, requiring them to be proactive at all times.
A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.
Crisis workers and case managers have different pay scales, as shown below.
| Crisis Worker | Case Manager | |
| Average salary | $33,805 | $43,118 |
| Salary range | Between $23,000 And $49,000 | Between $30,000 And $61,000 |
| Highest paying City | Portland, ME | Washington, DC |
| Highest paying state | New York | New Hampshire |
| Best paying company | Northwestern Medicine | Wellpath |
| Best paying industry | Hospitality | Insurance |
There are a few differences between a crisis worker and a case manager in terms of educational background:
| Crisis Worker | Case Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Psychology | Psychology |
| Most common college | California State University - Long Beach | California State University - Long Beach |
Here are the differences between crisis workers' and case managers' demographics:
| Crisis Worker | Case Manager | |
| Average age | 45 | 45 |
| Gender ratio | Male, 25.4% Female, 74.6% | Male, 23.4% Female, 76.6% |
| Race ratio | Black or African American, 7.9% Unknown, 6.2% Hispanic or Latino, 7.9% Asian, 3.1% White, 74.2% American Indian and Alaska Native, 0.6% | Black or African American, 7.9% Unknown, 6.2% Hispanic or Latino, 7.9% Asian, 3.1% White, 74.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 15% | 15% |