This role coordinates supply chain functions as it relates to the customer’s needs in order processing, customer inquiries, shipping, and returns. This position can also work with the Vendor Compliance team regarding processes that directly affect customer requirements and performance metrics. Description Process Customer Orders Answer inbound calls from customers related to orders (approximately 25-35/day) Respond to and compose emails from customers related to orders Manually enter orders into the system Release orders for delivery Provide EDI maintenance (including sku management) Resolve price holds Add/Cancel/Update items on orders Review/process order discrepancies (including credits and returns) Adhere to internal controls and requirements Process orders in a timely fashion without error Communicate with Customers (internal and external) Accept orders from customers via phone or email Communicate changes/updates to orders Provide updates to customers on shipping status, open orders, and product arrival Create spreadsheets with order information, shipping performance, fill rate Provide help with special requests as needed Partner with business units to understand the needs of the customer Customer Compliance Requirements Maintain knowledge of customer compliance requirements Understand shipping, labeling, and document requirements Disseminate critical compliance components to National Operations, Technical Solutions, Sales, Transportation and IT Qualifications Education High School Diploma (or G.E.D.) General Education Required Associate's Degree (or equivalent experience) in Business Administration or related field ExperienceMinimum 3 years – Robust customer service skills, customer facing Experience in high volume data entry Minimum 2 years - Call Center experience LanguagesSpanish PreferredSoftware/Technical Skills MS Office Suite (Word, Outlook, Excel, Powerpoint) Proficient typing/data entry skills Ability to navigate websites, search engines etc SAP or related order entry modules Other Skills/Knowledge/Abilities Excellent Customer Service skills Ability to multi-task and work in a fast-paced environment Strong communication skills, both verbal and written Strong attention to detail and follow-up* Highly motivated self-starter with strong critical thinking skills This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week.
Assigned office days will be determined by managers#LI-Hybrid Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago.
Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico.
For more information, visit www.brother.com.Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.