How to hire a customer leader

How to hire a customer leader, step by step

Here's a step-by-step customer leader hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer leader job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer leader
• Step 8: Go through the hiring process checklist

What does a customer leader do?

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1. Identify your hiring needs

   First, determine the employments status of the customer leader you need to hire. Certain customer leader roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer leader to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer leader that fits the bill.

   The following list breaks down different types of customer leaders and their corresponding salaries.

   Type of Customer Leader	Description	Hourly rate
   Customer Leader	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$38-77
   Customer Service Representative Manager	A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals... Show more	$12-19
   Lead Customer Service Representative	A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes... Show more	$10-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Engagement
   • PET
   • Front End
   • Visualization
   • Core Values
   • Direct Reports
   • Debugging
   • Cash Control
   • QA
   • Groceries
   • Project Management
   • Technical Issues
   • NPS
   • Business Processes

   Check all skills

   Responsibilities:

   • Develop SQL scripts to automate configuration for lab test beds and production nodes.
   • Lead team in redirecting activities to focus on large physician networks for increase ROI.
   • Manage and execute commercial plan by optimizing coverage and developing an operating rhythm to review performance against KPI's.
   • Manage front line associates such as pet care associates and cashiers using company vision and strategy while supporting the merchandise plan.
   • Document every call and navigate multiple screens and internet windows while providing excellent customer service.
   • unload groceries, load carts, load vehicles . )

   More customer leader duties

3. Make a budget

   Including a salary range in your customer leader job description is one of the best ways to attract top talent. A customer leader can vary based on:

   • Location. For example, customer leaders' average salary in mississippi is 45% less than in california.
   • Seniority. Entry-level customer leaders 50% less than senior-level customer leaders.
   • Certifications. A customer leader with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer leader's salary.

   Average customer leader salary

   $114,201yearly

   $54.90 hourly rate

   ---

   Entry-level customer leader salary

   $80,000 yearly salary

   Updated December 17, 2025

   Average customer leader salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$148,687	$71
   2	District of Columbia	$138,056	$66
   3	New Jersey	$133,261	$64
   4	Arizona	$131,477	$63
   5	Washington	$131,287	$63
   6	Massachusetts	$127,127	$61
   7	Maryland	$122,334	$59
   8	Oregon	$121,086	$58
   9	Michigan	$120,134	$58
   10	Texas	$119,573	$57
   11	Utah	$118,728	$57
   12	North Carolina	$118,042	$57
   13	Connecticut	$113,943	$55
   14	Ohio	$112,925	$54
   15	Florida	$110,214	$53
   16	Pennsylvania	$109,488	$53
   17	Delaware	$109,022	$52
   18	New York	$108,050	$52
   19	Colorado	$105,191	$51
   20	Virginia	$105,154	$51

   Average customer leader salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Flexport	$155,243	$74.64	39
   2	Apple	$148,973	$71.62	14
   3	Amazon	$137,304	$66.01	136
   4	Palo Alto Networks	$135,435	$65.11	30
   5	TechDigital	$135,084	$64.94
   6	Asana	$134,870	$64.84	4
   7	Uber Technologies	$134,268	$64.55	3
   8	Best Buy	$133,851	$64.35	11
   9	Google	$133,240	$64.06	61
   10	Macy's	$132,164	$63.54	156
   11	Bloomingdale's	$131,928	$63.43	21
   12	Canva	$130,382	$62.68	2
   13	Randstad North America, Inc.	$128,684	$61.87	33
   14	PetSmart	$127,619	$61.36	74
   15	Maersk Line	$127,301	$61.20	6
   16	Boston Consulting Group	$125,747	$60.46	2
   17	TEKsystems	$125,209	$60.20	155
   18	Microsoft	$125,124	$60.16	25
   19	3M Company	$122,686	$58.98	6
   20	IntegriChain	$121,943	$58.63

4. Writing a customer leader job description

   A customer leader job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer leader job description:

   Customer leader job description example

   As a senior leader in IT Product Management, you'll take a macro view of technology and innovation across the firm to develop solutions that have an everyday impact on customers, clients and businesses around the globe. As a leader of organizational, operational and technological change, you'll build partnerships with business groups across the firm. You'll also manage a high-performing team of IT managers from multiple job families who share your passion for technology and innovation. When you join JPMorgan Chase & Co., you gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community and through our partnerships with some of the most important tech firms in the world.
   This role requires a variety of strengths and capabilities, including:
   BS/BA degree or equivalent experience Expertise in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management) Ability to build an innovative culture Strategic planning (e.g., roadmap creation and execution) Experience in large-scale software development in one or more programming language Expertise in working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals Facilitate tw o-way conversations between Product line and customers to capture, understand and build products based on end user requirements Interpret the needs of the Business sponsor and product cabinet to help shape the strategic direction of the Product Line and drive product adoption C ollaborate with Product General Manager, Product Managers, Engineering Leads, and Experience Leads to define and deliver product strategy, vision, roadmap and outcomes Drive strong partnerships across organization to deliver end-to-end capability and value to internal or external customers
   
   JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
   
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
   
   The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
   
   As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
   
   Equal Opportunity Employer/Disability/Veterans

   Copy this example

   

5. Post your job

   To find the right customer leader for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer leaders they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer leaders who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer leader job on Zippia to find and recruit customer leader candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer leader candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer leader

   Once you've found the customer leader candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new customer leader. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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