Enterprise Solutions Representative
Customer service advisor job in Indianapolis, IN
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Indianapolis, IN area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
Territories
Northern part of IN (South Bend, IN area)
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
Auto-ApplyCustomer Success Consultant
Customer service advisor job in Indianapolis, IN
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Advisor - Technical Services
Customer service advisor job in Indianapolis, IN
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Overview:
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
Position Summary:
This position is part of the Bioproduct Research and Development (BR&D) organization within Lilly Research Labs. The BRD Clinical Trial (CT) manufacturing facility is focused on bringing new protein therapeutics to market by producing bulk drug substance (DS) for clinical trials, along with the associated technical data and documentation to support GMP activities.
The Bioprocess Operations team within BR&D is responsible for the manufacture of DS to support clinical trials within the Lilly portfolio. This includes the internal manufacture of monoclonal antibodies, bioconjugates, and adeno-associated viruses, as well as oversight of DS manufacturing at qualified collaboration partners. This role serves as the Technical Lead for the Downstream Tech Service and Manufacturing Science (TS/MS) team within the BR&D DS CT manufacturing facility. You will combine technical leadership with strategic execution-driving DS batch technology transfer and delivery, ensuring robust clinical manufacturing performance, and acting as a key technical interface across development, operations, automation, and maintenance teams. In addition, you will mentor and develop downstream team members, fostering a culture of technical excellence and continuous improvement.
Responsibilities:
In this role, you will provide oversight of downstream processes for Bulk DS production and lead initiatives that enhance plant performance and reliability. You will partner closely with cross-functional teams to resolve complex technical challenges, implement innovative solutions, and ensure seamless integration of development-stage technologies into clinical manufacturing. Your leadership will extend beyond technical execution to include coaching and developing talent within the team. Responsibilities will include:
Lead and deliver downstream process technology transfer for Bulk DS into clinical manufacturing
Input and authoring for cGMP and PRD Quality System compliant manufacturing master production records and review of executed batch records where applicable
Ensure robust execution of DS batches with adherence to quality and regulatory standards
Active oversight of process and equipment performance, troubleshooting, optimization and real-time data monitoring
Serve as primary technical resource for downstream operations in the DS CT manufacturing pilot plant
Drive alignment between process development and manufacturing execution
Lead plant improvement projects focused on safety, efficiency, reliability, plant digitalization, and scalability of downstream operations
Actively engage with HSE, Quality Assurance, Tech Services, Development, Operations, FUME/C&Q, Automation, Engineering, Maintenance, Environmental Monitoring, and Manufacturing to resolve complex technical challenges.
Coach and mentor team, fostering technical growth and professional development
Promote a culture of collaboration, accountability, and operational excellence
Basic Requirements:
PhD in Chemical Engineering, Chemistry, Biochemistry, Biology, or related discipline with at least 3 years hands-on purification experience OR
MS in Chemical Engineering, Chemistry, Biochemistry, Biology, or related discipline with at least 5 years hands-on purification experience OR
BS in Chemical Engineering, Chemistry, Biochemistry, Biology, or related discipline with at least 8 years hands-on purification experience
Proficiency with UNICORN software for chromatography process control and data analysis
Demonstrated ability to lead cross-functional projects and mentor technical staff
Excellent communication and leadership skills, with the ability to influence and drive change
Additional Preferences:
Understanding of cGMP requirements and regulatory compliance for clinical manufacturing
Experience with scale-up of biopharmaceutical purification operations
Familiarity with automation systems and process control strategies
Understanding of computer system validation and equipment qualification
Familiarity and strong interest in application of digital solutions for GMP DS manufacturing
Additional Information:
Position located in Indianapolis, IN at the Lilly Technology Center North
8-hour days with flexibility to support activities during shutdowns, weekends, and outside of core hours
Physical Demands/Travel:
The physical demands of this job are consistent with an office and manufacturing environment.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment:
This position's work environment is in the office and manufacturing environment.
The
work
environment
characteristics
described
here
are
representative of those an employee encounters while performing the essential functions of this job.
*To perform this job successfully, an individual must be able to perform the role and responsibilities satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$129,000 - $209,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Auto-ApplyMember Relations Specialist - Park 100 Branch
Customer service advisor job in Indianapolis, IN
Join Our Team as a Member Relations Specialist at FORUM Credit Union!Are you passionate about helping others achieve their financial dreams? Do you have retail banking experience and a knack for delivering exceptional customer service? If so, we want you to be part of our member-focused, results-driven team at FORUM Credit Union!FORUM Credit Union is dedicated to providing the best financial advice and customer service to our members. Serving families and businesses across Indiana, we offer convenient branch locations and online access from anywhere. Our mission is to help our members live their financial dreams, and as a Member Relations Specialist, you'll play a vital role in making that happen.
Responsibilities
You'll be a trusted advisor to our members, processing financial transactions and performing advanced account maintenance.
Your daily responsibilities will include:
* Performing advanced account maintenance and financial transactions
* Meeting monthly sales goals and encouraging fellow staff to do the same
* Assisting management staff with member service needs
* Performing outbound calls to gain business
* Opening and closing the branch and member service lines
* Administering cross-training programs for branch employees
* Understanding and recommending all Credit Union products and services
This might be the perfect role for you if:
* You're a problem solver with strong attention to detail
* You produce accurate and thorough results
* You can multi-task and adapt to change
* You're a team player who can also work independently
* You're seeking career growth and opportunity
Qualifications
What we are looking for:
* High School Diploma or Equivalent
* Previous Banking Experience
* Experience in Consumer Lending
* Knowledge of Financial Products
* Proficient Computer Skills
* Enthusiastic and Positive Attitude
Employee Perks:
* Competitive Pay - $20/hour plus incentive
* Student Loan Reimbursement
* Tuition Assistance
* Wellness Programs
* Community Involvement and Paid Volunteer Time
* Professional Development/Award Winning Training Program
* 401K with Match
* Comprehensive Benefits Package
* Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyCustomer Service/Service Advisor
Customer service advisor job in Indianapolis, IN
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCustomer Service Coordinator
Customer service advisor job in Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Why This Role Matters:
The Customer Service Coordinator is responsible for answering inbound telephone inquiries and responding in a professional manner to customers and agents regarding annuities and investment. This role provides a high level of customer service that meets our service level agreements while educating the customer accurately on our products, procedures and regulations. This position must be customer focused: adapting to different customer styles, making sure that each caller's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations.
How You'll Contribute:
* Accurately providing information to all incoming inquiries regarding annuities, investments, tax implications, product information, procedures, and regulations
* Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries
* Partners with our external business partners, when required, to resolve customer inquiries
* Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken.
* Meeting measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals
* Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
* Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager
* Take ownership of customer issues by following requests through to completion and notifying appropriate personnel if problems exist.
* Display a positive attitude while adapting and being receptive to change
* Take initiative in developing skills by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls
* Excel in a culture that involves ongoing coaching and feedback from a variety of sources, to ensure the customer's needs are satisfied
* Ability to work well in a team environment, strong sense of professionalism and reliability
* Display actions that align with the Vision, Mission, and Values
What We're Looking For:
* Requires excellent written and verbal communication skills
* Strong commitment to customer service and quality required
* 3 or more years of customer service experience preferred
* Customer service experience in Financial Services and/or insurance preferred
* Candidate must be detail oriented with strong organization and prioritization skills
* Proven decision-making skills and ability to multi-task required
* Effective analytical, problem-solving, and mathematical skills
* BA/BS degree preferred, or equivalent experience required
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
Auto-ApplyCustomer Service Dispatcher
Customer service advisor job in Indianapolis, IN
Job Description
We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don't stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Customer Service & Issue Resolution:
Respond to customer inquiries related to deliveries, schedules, or service issues during operations.
Answers questions regarding accounts and services.
Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity.
Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers.
Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience.
Surveys customers to ensure their issues have been resolved in a satisfactory manner.
Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.
Onsite Dispatch & Driver Support:
Must be onsite during scheduled shifts to support operations and real-time decision making.
Serve as the primary point of contact for drivers, including delivery status updates and issue resolution.
Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs.
Monitor order activity and driver flow to ensure efficient movement and timely deliveries.
Assists warehouse staff, as needed.
Other Duties & Operational Support:
Ensures compliance with customer Service Level Agreement (SLAs).
Enters and tracks service orders and ensures account information and recorded data is accurate.
Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution.
Solicits interest of new or additional services; handoffs information to appropriate sales representative.
Supervisory Responsibilities: This job has no employee supervisory responsibilities.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired.
Other Skills and Abilities:
Experience in dispatching (trucking or logistics preferred).
Proficiency with dispatch/tracking software and Microsoft Office.
Ability to work in a fast-paced, high-pressure, deadline driven environment.
Ability to manage multiple projects and tasks simultaneously.
Highly organized and detail oriented.
Resourceful and creative.
Analytical skills and problem-solving ability.
Ability to adhere to time and attendance policies.
Must exhibit professionalism and be effective working with customers and drivers.
Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
Ability to handle confidential information.
Maintain regular and punctual attendance.
Effective prioritization and time management skills.
Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.
While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays.
Benefits
As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.
EOE M/W/Vets/Disabled
Customer Service/Service Advisor
Customer service advisor job in Indianapolis, IN
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCustomer Service Advisor - Migrant Help
Customer service advisor job in Indianapolis, IN
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
Inside Sales, Customer Service Professional
Customer service advisor job in Indianapolis, IN
Benefits:
Bonus based on performance
Company parties
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Inside Customer Service Pro - Make $18-21/hr + Bonus*Indianapolis Location - Full-Time Position*
Are you the kind of person who can juggle multiple tasks while keeping customers happy? Do you take pride in being the go-to person who keeps everything running smoothly? At Honest Abe Roofing, we need an ambitious customer service professional who can handle our busy call center, manage our sales pipeline, and keep our crews moving.
What You'll Be Doing:- Own our customer pipeline from first call to final inspection- Be the friendly voice answering calls and converting them into appointments- Track every lead in our CRM with military precision- Send welcome packets and follow-up materials to new customers- Keep our sales team's calendars full and organized- Handle all the paperwork: estimates, contracts, and project files- Run and manage our follow-up campaigns (emails, texts, and mailers)- Turn problems into solutions before they become headaches
Measures of Success:- Track daily call volume and conversion rates- Manage multiple projects at once without dropping the ball- Keep pipeline data updated and accurate- Hit weekly appointment-setting targets- Maintain high customer satisfaction scores
What's In It For You:- Solid starting pay: $18-21/hr based on experience- Full benefits package: Medical, dental, and vision- Regular hours: Monday-Friday, 8am-4pm- Real growth potential in a company that's expanding- Learn the roofing business from the ground up- Join a team that treats you like family
What You Need to Bring:- High school diploma (minimum)- Previous customer service experience (construction industry a plus)- Previous inside sales experience handling inbound and outbound sales (Preferred)- Sharp computer skills - especially Microsoft Office- Experience with CRM systems is a big plus- Rock-solid phone manner that puts customers at ease- The drive to get things done right the first time- A can-do attitude that doesn't quit when things get busy
Must-Have Traits:- Detail-obsessed - nothing slips through the cracks- Born organizer - you love creating order from chaos- People person - you genuinely enjoy helping customers- Problem solver - you find solutions without being asked- Team player - you pitch in wherever needed- High energy - you bring your A-game every day
Ready to Join the Team?Email us your resume and cover letter. Include:1. A short story about how you juggled multiple urgent tasks and kept everything moving2. Your expected hourly rate3. When you could start
Send to: ******************************
*Note: This is a busy office - email applications only, no phone calls please.* Compensation: $14.00 - $17.00 per hour
Honest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. It is our goal to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.
Our Mission is to be the world's most professional and respected roofing company. We do this by creating a culture that supports our team members so they can provide superior customer service. Join the world's most professional and respected roofing company!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.
Auto-ApplySales Ops/Billing Customer Liaison
Customer service advisor job in Plainfield, IN
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Sales Ops/Billing Customer Liaison
Job Description
How You'll Add Value
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You'll Do
* Ensures effective communication between client and Azenta teams.
* Provides support for non-operational client change requests.
* Initiates post-win contract/purchase order change requests to notify and trigger client action.
* Coordinates post-win activities which fall outside of project management or sales functions.
* Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
* Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
* Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
* Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
* Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
* Ensures client responses are completed in a timely manner and according to department quality standards.
* Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
What You Will Bring
* Bachelor's Degree
* 3+ years' experience in finance, billing, and/or sales operations role
* Customer support experience required
* Preferred experience with SFDC (Salesforce.com) or similar solution
* Excellent analytical and organizational skills
* Excellent verbal, written, and presentation skills
* Attention to detail, accuracy, and proactive relevance to company interests
Your Working Conditions
* Office setting
* Employee may occasionally work in an area with potentially infectious materials.
* Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $50,000.00 - $62,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
Bilingual Call Center Specialist
Customer service advisor job in Indianapolis, IN
Knowledge Services is hiring for a Bilingual Call Center Specialist. This is a contract-to-hire role. This person will be required to work on-site in our client's office located on the southwest side of Indianapolis.
$22.00 per hour, Monday-Friday.
Anticipated start date is January 20th.
This position requires strong attention to detail, the ability to multitask, and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.
Responsibilities
Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries.
Access data utilizing basic computer skills.
Communicate professionally using correct grammar, spelling, and punctuation.
Meets the Call Center goals including call handling, Quality, Schedule adherence and other established goals.
Complies with all ethical and confidentiality requirements.
Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.
Qualifications
2 + years call center experince
High School diploma or GED
High attention to detail
Ability to effectively communicate, both orally and in writing
Solid computer skills, Microsoft Office proficiency
Basic math skills
Strong customer service background with a professional demeanor
Physical Requirements:
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact ******************************.
#INDWFM
Auto-ApplyCustomer Service/Dispatcher
Customer service advisor job in Indianapolis, IN
Job Description
Customer Service/Dispatcher
At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work.
We are currently looking to add a Customer Service/Dispatcher to our Team!
Job Summary: Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone.
Pay: - $20.00/hr.-$26.00/hr.-Depending on Experience (Additional Spiff Opportunities)
Work Hours: Monday-Friday, 7:30am - 5pm (staggered start/end times, but availability needed)
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Simple IRA matching (401k)
Company Paid Life Insurance
Company Paid Short-Term Disability
Options for Long-Term Disability
Options for Supplemental Insurance
PTO
2 personal Days
Paid Holidays
Referral program
Weekly Spiff Opportunities
Annual Bonus program
Requirements:
1+ years Customer Service
1+ year Dispatching preferred (not required)
Must have 1+ year in the trades or construction industry
Advanced customer service skills
Ability to multi-task
Highly Organized
Professional phone skills
Advanced Computer skills
Project & Schedule Coordinating experience recommended (not required)
Follow policies and procedures
Qualifications Desired:
HVAC/Plumbing experience
Service Titan experience
Geographical knowledge of service area is a plus
Knowledge of industry recommended but not required
Excellent verbal skills
Strong interpersonal skills
Energetic personality
Able to work independently and on a team
Detail-oriented
Customer Service Agent
Customer service advisor job in Indianapolis, IN
•$10 - $16+/ hour, plus bonus potential •Work from Home - Part-Time or Full-Time •Customer Service by phone and chat openings •Yearly Scholarships •Christmas Bonus
We are actively recruiting for our virtual call center. We offer part-time opportunities that you can work from home or your dorm room. Work with one (or more) of our name-brand clients 15-25 hours each week. Set your schedule up around your life.
NO outbound sales calls ever. Customers call you for help with their orders, vacation planning or roadside assistance depending on which client you are placed with.
To find out more, visit our website and click Apply Now. If a flexible schedule is important to you, check us out and decide if you want to partner with us.
Reservationist
Customer service advisor job in Indianapolis, IN
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
* Answer passenger calls collecting all necessary trip information for the permissible time period.
* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
* Maintain accurate records and appropriate filing systems.
* Communicate effectively with operations staff regarding scheduling or passenger issues.
* Ability to handle multiple tasks accurately and effectively.
* Excellent customer service.
* Professional demeanor and appearance.
* Reliable in attendance.
* Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
* High School diploma or equivalent.
* Able to work in a fast-paced environment.
* Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
* Possess excellent decision-making skills.
* Excellent attendance record.
* Excellent verbal and written communication skills.
* Telephone speaking and/or call center experience.
* Computer experience.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Auto-ApplyCustomer Success Representative - Technical Products
Customer service advisor job in Fishers, IN
$50,000 - $55,000 / year + benefits | Fishers, IN
Be the go-to contact for customers in a high-tech, fast-growing company. Learn technical products, collaborate with engineers, and help customers get the solutions they need.
What You'll Do
Manage customer interactions: quotes, orders, and follow-ups.
Partner with outside sales engineers to keep projects moving smoothly.
Learn technical product details with in-house training.
Work with vendors for best pricing and on-time delivery.
Keep data accurate in our ERP system.
Occasionally assist with shipping/receiving when needed.
What We Offer
$48K-$55K salary + 401(k) match.
Anthem health plans, dental, vision, life, disability.
Paid time off & holidays.
Professional development in a high-demand industry.
You Are
Skilled in customer service, inside sales, or order processing.
Detail-oriented, organized, and comfortable with technology.
Strong communicator and problem-solver.
Interested in growing your technical knowledge while helping customers.
Account Specialist II - Centralized Transaction Operations Customer Service Team
Customer service advisor job in Indianapolis, IN
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations Customer Service Account Specialist's work is creative, exciting, and different every day.
As an Account Specialist II in Centralized Transaction Operations Customer Service department, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
2+ years of customer interaction or customer support experience required, either by phone or face-to-face
1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Preferred qualifications, capabilities, and skills
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Branch experience
Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
Auto-ApplySales and Customer Service Agent
Customer service advisor job in Carmel, IN
We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily.
Sales and Customer Service Agent Key Responsibilities:
Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Sales and Customer Service Agent Skills:
Must be 18+ years of age and eligible to work in the US
Proven experience in customer service, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings
Auto-ApplyFull-Time Personal Lines Customer Service Agent
Customer service advisor job in Muncie, IN
Job Description
Join the Justin Sorensen Agency, a dynamic team based in Muncie, Indiana, committed to providing outstanding customer service for personal lines insurance. As part of our dedicated team, you'll be at the forefront of enhancing client relationships and delivering exceptional service.
In the role of Full-Time Personal Lines Customer Service Agent, you will engage directly with clients, addressing their insurance needs and ensuring they feel valued and supported. Our office environment fosters positive interactions and a welcoming atmosphere, making it an ideal place for those who are motivated and enthusiastic about client service.
If you excel in communication and have a genuine interest in helping people navigate their insurance options, Justin Sorensen offers an exciting opportunity to grow your career while making a meaningful impact on our clients' lives. We invite you to bring your positive energy and commitment to excellence to our team.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Responsibilities
Customer Interaction: Engage with clients to understand their individual insurance needs and provide exceptional service.
Policy Management: Assist in managing clients' personal insurance lines, ensuring policies remain current and tailored to their needs.
Claims Assistance: Provide support and guidance during the claims process to ensure a smooth experience for clients.
Problem Solving: Address client inquiries and issues promptly, offering solutions or escalating matters as necessary.
Relationship Building: Cultivate long-term relationships with clients to ensure continued satisfaction and loyalty.
Cross-selling: Identify opportunities to offer additional insurance products or services that benefit the client.
Requirements
Licensure: A valid Property & Casualty License in the state of Indiana is eventually required but paid support is available..
Communication Skills: Exceptional interpersonal and communication skills are essential for engaging with clients and team members effectively.
Experience: Previous experience in insurance sales or a customer service role is highly desirable.
Problem-Solving Skills: Ability to understand client needs and offer appropriate solutions.
Customer-Focused: Strong commitment to enhancing the client experience and satisfaction.
Team Collaboration: Ability to work collaboratively in a team environment and build positive relationships with colleagues.
Attention to Detail: Strong organizational skills and attention to detail are critical for managing client accounts and documentation.
Customer Service Dispatcher at Ray's Demolition
Customer service advisor job in Clayton, IN
**Job Title: Customer Service Dispatcher**
Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations.
**Key Responsibilities:**
- Coordinate and dispatch drivers to customer locations based on urgency, location, and availability.
- Receive and prioritize customer service requests via phone, email, or web-based applications.
- Maintain clear and effective communication with customers, providing updates and expected arrival times.
- Monitor and track the progress and completion of assigned service tasks.
- Collaborate with the team to allocate resources effectively and address any issues that arise.
- Document all interactions and service dispatches accurately within the company's dispatch software system.
- Support the service team by managing scheduling changes and updating records as necessary.
**Qualifications:**
- Previous experience in a dispatch or customer service role is preferred.
- Good communication and interpersonal skills.
- Strong organizational skills, with the ability to multi-task in a fast-paced environment.
- Proficiency in using web based dispatch software and other relevant computer applications.
- Problem-solving aptitude and the ability to work under pressure.
**Benefits:**
- Competitive salary.
- Comprehensive health, dental, and vision insurance plans, 401k.
- Opportunities for professional development and career growth.
**How to Apply:**
Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team!