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Customer service agent jobs in Eugene, OR

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  • Sales & Customer Success Specialist

    Fastsigns 4.1company rating

    Customer service agent job in Eugene, OR

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you! We're looking for a Sales & Customer Success Specialist - someone who thrives in a hybrid role that combines customer service, sales, and project coordination. You'll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions. What You'll Do: Manage customer interactions via email (Corebridge), phone, text, and in person Handle inbound leads, provide quotes, and follow up to close sales Coordinate internal processes and timelines to ensure smooth delivery Manage the built room and queue, and perform quality control Collaborate with our sales, design, and production teams Use tools like HubSpot and G-Suite to stay organized and on task What You Bring: People-first mindset with strong communication skills Excellent organizational skills and attention to detail Drive to learn and grow (no experience in signs or sales required - we train!) Problem-solving mentality and a proactive attitude Comfort with tech tools (we'll train you on Corebridge and Hubspot) Why You'll Love Working Here: Career Growth - Room to move up and grow into several other parts of our business Great Culture - Team of 22 who value fun, positivity, and making cool stuff! Impactful Work - See your work all over town (“We did that!” moments) Benefits - We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K FASTSIGNS CORE VALUES We go Above and Beyond We Get it Done We Get it Right We Do it Bigger, Faster, Stronger, Smarter We Do What We Say We Have a Positive Mental Attitude Ready to join a winning team? Call Pete at ************ or apply now - we're excited to meet you! Compensation: $20.00 - $25.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $20-25 hourly Auto-Apply 60d+ ago
  • Part-Time Ramp and Customer Service Airport Agent

    Envoy Air 4.0company rating

    Customer service agent job in Eugene, OR

    Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.33 / hr Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyHubL
    $16.3 hourly Auto-Apply 60d+ ago
  • Sales & Customer Success Specialist

    Fastsigns #200501

    Customer service agent job in Eugene, OR

    Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you! Were looking for a Sales & Customer Success Specialist someone who thrives in a hybrid role that combines customer service, sales, and project coordination. Youll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions. What Youll Do: Manage customer interactions via email (Corebridge), phone, text, and in person Handle inbound leads, provide quotes, and follow up to close sales Coordinate internal processes and timelines to ensure smooth delivery Manage the built room and queue, and perform quality control Collaborate with our sales, design, and production teams Use tools like HubSpot and G-Suite to stay organized and on task What You Bring: People-first mindset with strong communication skills Excellent organizational skills and attention to detail Drive to learn and grow (no experience in signs or sales required we train!) Problem-solving mentality and a proactive attitude Comfort with tech tools (well train you on Corebridge and Hubspot) Why Youll Love Working Here: Career Growth Room to move up and grow into several other parts of our business Great Culture Team of 22 who value fun, positivity, and making cool stuff! Impactful Work See your work all over town (We did that! moments) Benefits We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K FASTSIGNS CORE VALUES We go Above and Beyond We Get it Done We Get it Right We Do it Bigger, Faster, Stronger, Smarter We Do What We Say We Have a Positive Mental Attitude Ready to join a winning team? Call Pete at ************ or apply now were excited to meet you!
    $43k-56k yearly est. 27d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service agent job in Eugene, OR

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $33k-39k yearly est. 3d ago
  • Customer Service

    Andrew Core Insurance Agency LLC Farmers Insurance

    Customer service agent job in Eugene, OR

    Job Description Dont wait, take the next step in your career today. Andrew Core Insurance Agency LLC Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Hands on Training Responsibilities Meet new business production goals and objectives as established. Process customer policy change requests. Handle all incoming claim calls from customers and follow-up. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Treat each customer contact as a cross and up-sell opportunity including financial products. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Share training and education knowledge and expertise with team members. Maintain knowledge of new products and services. Generating insurance quotes. Provide exceptional customer service and support. Be outstanding at relationship building. Develop and maintain client relationships. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Schedule appointments for sales staff to meet prospective customers. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Stay up-to-date on industry market trends and best practices. Assess and identify the wants and needs of your customer(s) over the phone. Attend training and continuing education courses. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Must have ability to multi-task. Must be highly self-motivated. Professional phone etiquette. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. A Property & Casualty insurance license is required. Driven and goal-oriented individual. Enthusiasm, optimism, and a willingness to see the good in every situation. Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
    $32k-42k yearly est. 18d ago
  • Customer Support Agent/ Utility Dispatcher

    Peak Internet

    Customer service agent job in Philomath, OR

    Salary: $21.00-24.50 hourly DOE Customer Support Agent/Utility Dispatcher PEAK Internet, the Willamette Valleys premier fiber Internet Services Provider, is looking for an amazing team member to join our Customer Support/Utility Dispatch team. This is a full-time, 40-hour-per-week position. The regular schedule is Friday through Monday, from 9:00 a.m. to 8:00 p.m., consisting of four 10-hour shifts and working out of both the Lebanon and Philomath offices. We offer competitive compensation, a comprehensive benefits package, a four-day workweek, and opportunities for career advancement Working independently and collaboratively with others, the Customer Support/Dispatch Agent is our first point of contact for all new and existing customers. PEAK empowers our Customer Support Agents to handle all calls. From technical questions and troubleshooting to new services and billing inquiries; our Customer Support Agents handle it all! All employees are expected to maintain an elevated level of trust, integrity, and ethical standards. ESSENTIAL FUNCTIONS OF THE POSITION: The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organizations strategic goals. Communicate in a professional, respectful, and courteous manner with all employees, and customers, via phone, email, social media platforms and other communications methods. Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results. Ability to work in a high stress environment and dispatch for emergency and electric utility related issues for our parent company. Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Must be willing to work a flexible schedule, including evenings, holidays, and weekends. Must have reliable transportation. Track and monitor crews in the field by 2-way radio or telephone. Maintain, edit, and update a log of calls and messages received and transmitted. Understand and promote PEAK Internet products and services. Ability to take complex information and explain it in simple terms. Represents PEAK in a manner conducive to good public relations. POSITION REQUIREMENTS: Required Education and Experience High school diploma or GED. Minimum one year's experience in sales, customer service or technical support. Preferred Education and Experience Experience dispatching crews PC and Mac support experience Knowledge of iOS, Android, and mobile devices Knowledge of Windows and Microsoft Office environment. Proficient in social media platforms including Facebook and Instagram. Knowledge, Skills & Abilities Ability to explain complex technical solutions in a clear and straightforward way to non-technical consumers. Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing exceptional customer service. Strong technical, troubleshooting, problem solving, and analytical skills, combined with the ability to prioritize tasks. The ability to multitask is also essential while remaining flexible with changing priorities. Working Knowledge of residential gateways and wireless subscriber technologies AVAILABILITY, PHYSICAL DEMANDS, AND OTHER REQUIREMENTS: Availability and Accessibility Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site. Approximately 40 hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends. Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Receive, understand, evaluate, and appropriately respond to communications from employees, and members of the public using available technology, in person and in a public setting when necessary. Maintain a professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications. Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position. Occasionally lift, transport and/or move up to approximately 15 lbs. in the performance of regular duties and occasionally up to 50 lbs. Must be able to sit for extended periods and perform regular keyboarding and office activities for your entire shift. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may also be required. ENVIRONMENTAL CONDITIONS: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position primarily works in a temperature-controlled office environment. Our office space includes traditional office lighting and office furniture, consistent and frequent noise, interruptions, and other similar distractions. DISCLOSURES: This job description is not an employment agreement or contract. It is intended as a general guide to the job duties and tasks the person in this position may be asked to perform as part of our PEAK team. It is not an exhaustive list of all the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form. Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of PEAK policies and expectations. PEAK is an equal opportunity employer.
    $21-24.5 hourly 27d ago
  • Call Center Representative

    Quantum Recruiters

    Customer service agent job in Springfield, OR

    We are seeking a dependable and customer-focused Call Center Customer Service Representative to join our clients' team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing outstanding service to every customer. This role involves handling inbound and outbound calls, resolving customer inquiries, and maintaining accurate records in our client's system. Responsibilities Answer and manage inbound/outbound calls in a professional and courteous manner Assist customers with account questions, order inquiries, and issue resolution Document all customer interactions accurately in the company's CRM system Follow call center scripts, policies, and procedures Escalate complex issues to supervisors or other departments when necessary Meet or exceed daily and monthly performance metrics Maintain a positive and professional attitude at all times Qualifications High school diploma or equivalent required; associate degree preferred 2+ year of customer service or call center experience preferred Strong communication and active listening skills Ability to multitask and navigate computer systems efficiently Reliable, punctual, and detail-oriented Team player with a positive attitude
    $31k-40k yearly est. 60d+ ago
  • Service Dispatcher

    Reynolds Electric and Plumbing Services, Inc. 4.2company rating

    Customer service agent job in Eugene, OR

    Job Description HVAC Service Dispatcher $23-$25 Per Hour, Depending on Experience If you're organized, resourceful, and thrive in a fast-paced environment where no two days look the same, this is a great opportunity to join a company with a strong reputation and a truly supportive team culture. At Reynolds Electric, Plumbing, Heating and Air, our Dispatcher plays a critical role in keeping operations running smoothly. You're the link between our customers and our field teams, ensuring our electricians, plumbers, and HVAC technicians arrive prepared and on time. Here, your work directly impacts the customer experience and the success of the entire company. With nearly 65 years of trusted service behind us, Reynolds is a place where your work matters and your growth is encouraged. Why You'll Love Working Here We have one of the most positive, professional, and team-centered cultures in the industry. You'll be surrounded by people who support each other, communicate respectfully, and genuinely want everyone to succeed. Our leadership team is committed to giving you the tools, training, and confidence to excel in your role. You'll have access to ongoing development in communication, customer service, scheduling processes, and system navigation. When you work here, you feel supported, valued, and part of something bigger-and it shows. What You'll Do As a Dispatcher, you will ensure an efficient, well-coordinated day for our service teams. Your responsibilities include: Managing the daily schedules of all service technicians Maximizing priority jobs to help reach daily revenue goals Matching technician skills with the right job types and customer needs Communicating clearly and positively with technicians throughout the day Providing updates, rescheduling, and performing follow-up "happy calls" to ensure a great experience Handling escalations with professionalism, empathy and a solutions-first mindset Ensuring proper job setup, including materials, permits, and coordination with logistics team Updating management on job progress and technician status, and any changes that impact the schedule Scheduling outbound calls and tech-generated leads to keep the call board full Correcting job detail errors to ensure accurate reporting Working closely with Customer Service Representatives to prioritize customer needs Maintaining strong follow-through and completing all daily follow-up tasks What We're Looking For Strong verbal and written communication skills, with the ability to work well with a variety of personalities Ability to work in a fast-paced, high-volume environment A positive, adaptable, solution-focused approach Ability to diffuse conflicts, demonstrate empathy, and build trust Comfort navigating multiple software programs and CRM systems Typing speed of 50+ WPM and strong organizational skills Detail-oriented with excellent follow-through Prior dispatching or scheduling experience preferred Basic understanding of electrical, plumbing, or HVAC trades is a plus At least one year of customer service experience Strong attendance and punctuality Self-motivated and able to work independently while also being responsive to direction What's In It For You Competitive Pay Earn $23-$25 per hour depending on experience, plus profit sharing, our Service Dispatchers can earn an average of $60k/year in total compensation Health and Wellness 100% employer-paid medical, dental, and vision for employees, with options to add family members. Financial Security 401(k) with a 3% company match and employer-paid life insurance, with options to add coverage for dependents. Frontloaded PTO + Holidays Start with 80 hours paid time off already in place, plus 7-9 paid holidays each year. Training and Development Grow your skills through ongoing internal training, coaching, and development programs. A Team You Can Count On Work with people who support you, value your contributions, and take pride in doing things right. Join a Team You Can Be Proud Of At Reynolds, you're more than a scheduler-you're a key part of a team that keeps our service running smoothly and our customers confident we've got their back. If you want to grow your career in a place where people care about you, support you, and value the work you do every day, we'd love to meet you. Apply today and be part of a team known for doing great work-and doing it the right way.
    $23-25 hourly 31d ago
  • Customer Service Representative 832318

    Selectemp 3.8company rating

    Customer service agent job in Philomath, OR

    Your Next Opportunity is Here - Now Hiring a Customer Service Representative in Philomath, OR! Job Title: Customer Service Representative Pay: $18.00-$26.00/hour Hours: M-F 8am-5pm during training period(3 months). After training period you will be moved to Wed-Sat 7am-6pm Start Date: ASAP Looking for a people-first role where you can make a real impact? Join a growing Internet Service Provider serving the Mid-Willamette Valley. As a Customer Service Representative, you'll be the frontline connection for our customers by helping troubleshoot issues, answering questions, and ensuring an exceptional experience every step of the way. As a CSR, you'll support customers through clear communication, empathy, and problem-solving skills. You'll play a critical role in maintaining high service standards and helping customers feel heard, supported, and valued. What You'll Do: As a Customer Service Representative, you will: Manage incoming calls and customer service inquiries. Make outbound calls to potential customers inquiring about service. Perform basic network troubleshooting with customers. Maintain detailed documentation of all calls and troubleshooting steps. Perform additional duties assigned by the Customer Service Manager. Understand basic RF, fiber, and networking concepts. Go the extra mile to support each customer. What You'll Bring: The ideal candidate for this role will have: 1 year of customer service experience 1 year of technical support experience preferred Basic understanding of internet, fiber, and networking is preferred High school diploma or equivalent Typing speed of 35 WPM minimum Strong verbal and written communication skills. A customer-first mindset and strong problem-solving abilities. Benefits Upon Permanent Hire: Health, Dental and Vision insurance 401(k) Paid time off On-the-job training Location & Schedule: This position is full-time and on-site in Philomath, OR. Ready to Take the Next Step? If you're ready to join a mission-driven company and deliver exceptional customer experiences, apply today or reach out to our recruiting team to learn more. We're excited to meet you! #STALB
    $18-26 hourly 3d ago
  • Insurance Customer Service Representative

    Bill Cavinee Insurance

    Customer service agent job in Springfield, OR

    Job Description Are you looking for a chance to break into the insurance industry? If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, Allways Insurance Agency in Springfield, might be the right place for you. We are currently looking for a Full-Time Insurance Customer Service Representative to join our growing insurance office. As an insurance customer service representative, you will use your positive attitude and attention to detail to ensure your clients have the best experience and coverage to fit their unique needs. We offer a focused, team environment where we all show up every day to help each other reach their goals. We pride ourselves on our knowledge of the insurance industry and are looking for someone who is willing to learn and grow along with us. If you don't already have your property & casualty license, don't worry! We will help you get licensed to begin your career in the insurance industry! We even have advancement opportunities if you would like to grow into a sales career with our agency. If you are an active listener, quick at building rapport with clients, are motivated, and invested in your own growth and success , this is the perfect position for you. If you love interacting with people and want to provide outstanding service at an agency that cares about both our clients and you, apply today! Benefits Annual Base Salary + Commission + Bonus Opportunities Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Retirement Plan Paid Holidays Monthly Bonus opportunities Team Building Events Growth Opportunities Responsibilities With your keen attention to detail , youll be cross-selling, rounding out client accounts, and taking payments. Your outstanding customer service skills will be essential in issuing insurance documentation. With your excellent relationship-building talents , youll be educating & advising clients on the best policies for their unique needs . Use your savvy skills to assist clients with policy changes. Using your excellent problem-solving skills you will be creating, upadating and processing endorsements. Requirements Detail-oriented and organized. Basic computer software knowledge including typing skills. Excellent written and verbal communication skills including professional phone and office etiquette.
    $30k-39k yearly est. 18d ago
  • Customer Service Representative - State Farm Agent Team Member

    David Hersch-State Farm Agent

    Customer service agent job in Springfield, OR

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. rred.
    $30k-39k yearly est. 28d ago
  • Customer Service Representative - State Farm Agent Team Member

    Cody Fleming-State Farm Agent

    Customer service agent job in Springfield, OR

    Job DescriptionBenefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Cody Fleming - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $30k-39k yearly est. 28d ago
  • Customer Service Representative - Eugene, OR

    Kedia Corporation

    Customer service agent job in Eugene, OR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $30k-39k yearly est. 17h ago
  • Customer Service Representative - State Farm Agent Team Member

    Sherry Schaefers-State Farm Agent

    Customer service agent job in Eugene, OR

    Job DescriptionBenefits: Simple IRA Competitive salary Health insurance Paid time off Bonus based on performance Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Sherry Schaefers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $30k-39k yearly est. 4d ago
  • Customer Service Representative

    Priority One Heating & Air Conditioning

    Customer service agent job in Eugene, OR

    Are you passionate about helping people and delivering top-notch customer service? Do you thrive in a fast-paced, team-oriented environment? If so, Priority One Heating & Air Conditioning would love to meet you! We're currently hiring a Customer Service Representative to be the friendly voice and helpful hand that supports our valued customers. Why You'll Love Working With Us: We're a family-owned and operated company with a strong reputation and deep roots in our community. For six years running, we've been voted the Best Heating & Air Conditioning Company-and it's all thanks to our amazing team. We offer more than just a job. We offer: 100% company-paid health & dental insurance Paid vacation & sick time Year-end bonus Retirement account with company match 6 paid holidays plus Veterans Day if you're a veteran Supplemental insurance Employee purchase program A supportive, respectful, and fun work environment What You'll Do: As a Customer Service Representative, you'll be the first point of contact for our customers-providing friendly, helpful, and professional support. Your daily responsibilities include but not limited to: Answering and making inbound/outbound calls, texts, and emails Providing exceptional service with a courteous and professional attitude Managing and updating customer records accurately Collaborating with team members to ensure smooth operations Representing the company with honesty and integrity Tackling other tasks as needed What We're Looking For: If you're organized, adaptable, and truly enjoy solving problems, you might be the perfect fit. We're looking for someone who is: A great listener with excellent communication skills (written and verbal) Detail-oriented and able to multitask in a fast-paced environment Proficient in Microsoft Word, Excel, and Outlook A quick learner and problem solver Calm under pressure and able to handle stressful situations gracefully If you're ready to join a company that values its employees and provides top-tier service to the community, apply today-we can't wait to meet you!
    $30k-39k yearly est. 60d+ ago
  • Virtual Customer Service Representative- NO COLD CALLS / Work from Home

    Meron Financial Agency

    Customer service agent job in Eugene, OR

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $30k-39k yearly est. 60d+ ago
  • Customer Service Representative

    Thabet Management

    Customer service agent job in Cottage Grove, OR

    Customer Service Representatives must be able to provide prompt, friendly service, be able to make change quickly and accurately, handle all customer requests, and complete all store duties in a timely and efficient manner. Job Responsibilities are as follows: Operate the cash register and other store equipment. Make safe drops as per company policy and maintain safe, secure cash handling. Fuel customers' cars. Wash customer windows. Restock shelving, displays and coolers. Clean and stock fast food area and equipment. Sweep, Vacuum and clean store. Keep work area neat, clean and organized. Pick up trash and clean parking lots. Maintain exterior cleanliness of buildings, islands, and pumps. Promote store's buy2 concept and make upsell suggestions. Report to work promptly, neatly groomed in uniform. Adhere to all company guidelines. Report accidents or incidents to supervisors immediately. Provide exceptional customer service. Be courteous, always greet and thank customers. Other duties as assigned.
    $30k-39k yearly est. 60d+ ago
  • Customer Service Rep(07288) - 225 N. 14th St.

    Domino's Franchise

    Customer service agent job in Cottage Grove, OR

    answer phones, make pizzas, prep Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-39k yearly est. 60d+ ago
  • Part-Time Ramp and Customer Service Airport Agent

    Envoy Air Inc. 4.0company rating

    Customer service agent job in Eugene, OR

    Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.33 / hr Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyHubL We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly Auto-Apply 4d ago
  • Sales & Customer Success Specialist

    Fastsigns 4.1company rating

    Customer service agent job in Eugene, OR

    Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you! We're looking for a Sales & Customer Success Specialist - someone who thrives in a hybrid role that combines customer service, sales, and project coordination. You'll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions. What You'll Do: * Manage customer interactions via email (Corebridge), phone, text, and in person * Handle inbound leads, provide quotes, and follow up to close sales * Coordinate internal processes and timelines to ensure smooth delivery * Manage the built room and queue, and perform quality control * Collaborate with our sales, design, and production teams * Use tools like HubSpot and G-Suite to stay organized and on task What You Bring: * People-first mindset with strong communication skills * Excellent organizational skills and attention to detail * Drive to learn and grow (no experience in signs or sales required - we train!) * Problem-solving mentality and a proactive attitude * Comfort with tech tools (we'll train you on Corebridge and Hubspot) Why You'll Love Working Here: * Career Growth - Room to move up and grow into several other parts of our business * Great Culture - Team of 22 who value fun, positivity, and making cool stuff! * Impactful Work - See your work all over town ("We did that!" moments) * Benefits - We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K FASTSIGNS CORE VALUES * We go Above and Beyond * We Get it Done * We Get it Right * We Do it Bigger, Faster, Stronger, Smarter * We Do What We Say * We Have a Positive Mental Attitude Ready to join a winning team? Call Pete at ************ or apply now - we're excited to meet you!
    $42k-49k yearly est. 5d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Eugene, OR?

The average customer service agent in Eugene, OR earns between $23,000 and $37,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Eugene, OR

$30,000

What are the biggest employers of Customer Service Agents in Eugene, OR?

The biggest employers of Customer Service Agents in Eugene, OR are:
  1. Envoy Air
  2. Alaska Airlines
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