Customer service manager jobs in Akron, OH

A manufacturer of industrial components for the aerospace industry is looking for a new Plant Manager. This role is responsible for leading and managing all aspects of manufacturing operations within the facility. The Plant Manager will have the following responsibilities: Direct and oversee all aspects of plant operations to ensure smooth, efficient, and safe production. Lead daily plant activities, ensuring alignment with output targets, quality benchmarks, and safety protocols. Partner with cross-functional teams to meet customer expectations for delivery timelines and product standards. Design and implement operational strategies that enhance productivity, reduce waste, and uphold safety. Track performance metrics and take proactive steps to address inefficiencies or bottlenecks. Manage budgets and staffing levels to stay within the annual business plan. Drive initiatives to improve cost-effectiveness, increase throughput, and optimize resource utilization. Foster a culture of accountability, collaboration, and continuous improvement across departments. The Plant Manager should have the following qualifications: Bachelor's degree in Engineering, Manufacturing, Business Administration, or a related field. 5+ years of progressive leadership experience in manufacturing or plant operations, including direct management of teams. Excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organization. Strong understanding of lean manufacturing, Six Sigma, or other process improvement methodologies.

We're looking for a Plant Manager to lead operations at our baked goods facility. This role ensures production efficiency, product quality, safety, and compliance with food industry standards while driving continuous improvement. Key Responsibilities Oversee daily plant operations (production, packaging, maintenance, logistics). Lead and develop staff, fostering teamwork and safety. Ensure compliance with food safety regulations (HACCP, GMP). Monitor budgets, production metrics, and operational performance. Drive efficiency, reduce waste, and implement process improvements. Qualifications Bachelor's degree preferred; relevant experience required. 7+ years in baked goods manufacturing, 5+ in leadership. Strong knowledge of baking processes and food safety standards. Excellent leadership, problem-solving, and communication skills. Benefits Competitive pay and incentives Health, dental, vision, retirement plans Career growth opportunities

At M&M Industries, we take pride in producing high-quality, innovative plastic packaging solutions that make a difference in everyday life. Our success starts with strong leadership that drives safety, quality, teamwork, and operational excellence across every part of our manufacturing operations. The Plant Manager is responsible for overseeing all daily plant operations, including production, safety, quality, maintenance, warehousing, and distribution. This role ensures that policies and procedures are followed, resources are effectively allocated, and strategic initiatives are executed to meet customer expectations. The Plant Manager leads and develops teams, drives continuous improvement, and ensures optimal performance, efficiency, and productivity across the facility. Key Responsibilities Commit to plant safety procedures; develop and cultivate a strong safety culture focused on behavioral safety. Align quality results with quality expectations, targeting zero external defects, scrap reduction, and true root-cause corrective action. Plan, organize, direct, and run optimum day-to-day operations to exceed customer expectations. Coordinate plant activities through planning with departmental managers to ensure total manufacturing objectives are achieved in a timely and cost-effective manner. Responsible for OEE, production output, product quality, and on-time shipping. Allocate resources effectively and fully utilize assets to produce optimal results. Implement strategies aligned with organizational initiatives and provide clear direction and focus. Provide leadership and training to achieve company goals and objectives. Collect and analyze data to identify sources of waste. Develop systems and processes that track and optimize productivity, standards, metrics, and performance targets to maximize return on assets. Promote shop-floor organization and plant cleanliness among all personnel. Provide direction, development, and leadership to Production Supervisors. Competencies (Knowledge/Skills/Abilities) Knowledge of safety, quality, productivity, demand creation, inventory, and stewardship processes Strong communication skills with the ability to clearly convey goals, expectations, and performance standards Strong decision-making skills with the ability to prioritize, troubleshoot, and respond effectively to changing conditions Financial management awareness, including understanding cost drivers, scrap, labor utilization, and operational efficiency Strong business acumen with the ability to align plant activities with broader organizational goals Effective team-building and people-management skills, including coaching, developing, and motivating employees Commitment to continuous improvement and lean manufacturing concepts Knowledge of ERP systems Intermediate proficiency in Microsoft Excel Education Bachelor's Degree in Business, Engineering, or a related field (required) Experience Five (5) or more years as a Plant Manager (required) Injection molding experience (required) Warehousing experience (preferred) Bilingual experience (preferred) Food-packaging industry experience (required for some plants)

Company: Majors Management Store Manager Reports to: District Manager Job Type: Full Time The Store Manager will be responsible for all aspects of the store's team and operations. This position will be responsible for driving store profitability, managing inventory levels, recruiting and hiring talent, and providing superior guest experience. PRIMARY RESPONSIBILITIES Manage day-to-day store operations Hire talent Training and developing the team Manage employee performance Schedule employee shifts effectively to meet guest demand Drive store profitability Actively manage P&L and inventory by identifying store and category sales trends Forecast and analyze business trends and functionality within payroll, loss prevention, and controllable expenses Implement action plans to generate and drive additional sales opportunities Create an organized and process-oriented environment Communicate company objectives as necessary Create a culture of people-first, superior guest service Set clear expectations for team members, track results, and manage performance for continuous improvement Schedule team members effectively to meet guest demand and deliver a superior experience while maintaining labor controls Other duties as assigned QUALIFICATIONS Minimum of 1 year of retail management experience Must have valid driver's license and MVR The role requires flexibility in hours, including evenings/weekends/holidays, and the ability to work at least 50 hours per week, including one weekend per month Availability to be on call 24/7 EDUCATION and/or EXPERIENCE High School diploma or GED is required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

Title: Field Services Project Manager Schedule: M-F Duration: Permanent Must Have: Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered. Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus. Ability to provide technical proposals and price estimates for projects. Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required. Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.) Must possess the ability to work independently and in a team oriented, collaborative environment. Must be able to conform to shifting priorities, demands and timelines. Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives. Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month) Day to day: Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES. Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work. Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required. Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers. Manages and coordinates field service activities between the customer and the Ross companies. Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects. Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner. Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines. Provides project proposals and estimates to the customer and/or RES for Field Service Projects. Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities. Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc. Controls business expenses and maximizes project profitability. Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs). Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures. Enters confined spaces as required and in accordance with safety policies and procedures. Works indoors and outdoors. Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

Novo Health Services is seeking a dynamic and highly motivated General Manager to lead our Ravenna, OH facility. This is a high impact role with complete facility oversight that requires exceptional leadership, business acumen, operational expertise, and the ability to drive the facility to achieve and maintain various industry accreditation requirements. Responsibilities: Lead and direct the laundry processing operation which involves planning, budgeting and monitoring the daily production activities. Oversee all aspects of facility operations, including production, quality control, safety management, plant maintenance, logistics and supply chain management. Improve efficiencies by utilizing Six Sigma or Lean Manufacturing methodologies to achieve production goals. Optimize processes for maximum productivity and efficiency. Implement and maintain effective inventory management and capacity planning systems. Ensure compliance within our regulatory agency standards including HLAC, EPA and OSHA. Develop and manage the facility's budget, ensuring responsible spending and maximizing profitability. Monitor key performance indicators (KPIs) and make data-driven decisions to improve financial results. Lead, motivate, and develop a high-performing team. Foster a positive work environment through effective team building, delegation, performance management, and employee relations. Drive customer satisfaction by building strong customer relationships and responding timely to concerns or inquiries. Strong financial knowledge and understanding of a P&L, labor utilization reports and capital investments. Qualifications: Bachelor's degree in business administration. Minimum five (5) years of experience in a General Manager or Production Manager capacity or similar leadership role. Proven track record of success in strategic planning, financial management, operational efficiency, and team leadership. Excellent communication, interpersonal, and problem-solving skills. Detail oriented with a logical approach to problem solving Proficiency in Microsoft office

At Sgt. Clean Car Wash, we are committed to delivering the highest quality car wash experience combined with exceptional customer service. Our mission is focused on delivering fast service while creating memorable customer interactions. Through our core values of #SpeedSmileSparkle, we strive to uphold excellence in every aspect of our operations and foster a positive environment for employees and customers alike. Role Description This is a full-time, on-site General Manager position located in Uniontown, OH. The General Manager will oversee day-to-day operations, manage and lead a team of employees, ensure excellent customer service standards, and drive profitability. Responsibilities include staff scheduling, training, handling customer concerns, managing operational budgets, and maintaining equipment and site cleanliness. Additionally, the General Manager will be instrumental in upholding company values and fostering a positive work environment. Qualifications Leadership, team-building, and personnel management skills Strong organizational and multitasking capabilities Customer service expertise with the ability to handle escalations professionally Operational management experience, including scheduling and budgeting Knowledge of equipment maintenance and workplace safety standards is a plus Strong problem-solving and decision-making skills Excellent written and verbal communication capabilities Bachelor's degree in Business Administration or a related field is preferred but not required Prior experience in the car wash industry or retail/service management is a plus

Your Opportunity as the Manager, Customer Commercialization The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. The Manager CC position owns the Joint Business Planning (JBP) for customers to enable category and customer growth and represents customer strategies to key internal constituents. They will also translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Big Picture Support the development of category and account growth opportunities and the long-term sales strategy of The J.M. Smucker Company (JMS) Influence the development of Long Range and Annual Operating Plans (quota, trade, situation assessments) from a Category, Customer, Channel, & Competitive lens Creation of customer/channel specific sales fundamental objectives to achieve priorities and sales controllable objectives: distribution, pricing, shelving, merchandising, and new items Act as internal voice for the customer - be able to speak to customer and channel opportunities (know what is possible) and represent customer and channel strategies at stage-gate and consensus forecast meetings. Influence the development of national sales presentations and tools that are rich in category and shopper insights that help Field Sales execute the initiatives in the marketplace with excellence Communicate key Category, Customer, Competitive insights into volume forecast Assist in the development of trade promotion strategies, trade merchandising plans, and major trade initiatives Understand the efficiency and effectiveness of specific trade promotions/other sales activities and make recommendations, where needed. Help provide regular updates to Field Sales of key marketing elements and initiatives (FSI/Media calendars, Catalina, etc). Provide support for product recalls, label changes, innovation launches, and SKU rationalizations. Day to Day Partner with sales leads (National Account Managers/Regional Sales Managers/Key Account Managers) and brokers to provide execution and communication support of JM Smucker annual sales priorities Lead ongoing analysis of business performance to support daily operations and monthly business reviews Make commercial recommendations to improve both JMS and customer sales and margins to identify potential performance assumption issues and provide commercially viable recommendations Review customer sales performance, profitability and track against sales accuracy to influence demand forecasts Assist in developing and delivering presentations focused both externally and internally The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for Minimum Requirements: Bachelor's Degree 5+ years of experience in the Consumer-Packaged Goods industry Strong strategic thinking ability Ability to problem solve and recommend optimal solutions Ability to lead projects and initiatives while influencing cross-functional partners Collaboration: Ability to work well with others; high levels of self-awareness, empathy; be able to reach consensus. Effective communication skills across all levels of the organization Drive for Results: Sets a high standard of performance while pursuing goals with a high sense of urgency. Ability to manage ambiguity & complexity Demonstrated curiosity and continuous learning mindset Strong analytical skills (Excel, Word, PowerPoint): Experience pulling, analyzing and drawing insights and recommendations from consumption data (Nielsen). Ability to travel ~25% Additional skills and experience that we think would make someone successful in this role (not required): HQ customer marketing or cross-functional experience Learn more about working at Smucker: Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All Follow us on LinkedIn #LI-Hybrid

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description As a Customer Service Supervisor, you will guide and manage a team of frontline associates and ensure smooth daily, remote, call center operations. In this role, you will oversee scheduling, performance metrics, reporting, and workforce management while supporting your team through hands-on coaching, training, and issue resolution. You'll also collaborate with cross-functional departments-including Transportation, Distribution, Pricing, and A/R-to improve the customer experience and support process enhancements. The Customer Service Supervisor plays a key role in advancing departmental goals and acts as a backup to the Customer Service Manager when needed. At FBIN, we value individuals who Think Fast, responding quickly and effectively to dynamic business needs and operational challenges. Work It Together, building trusted partnerships across teams to align service with business priorities and Make the Hard Call, making thoughtful, timely decisions to support customers and business outcomes. Position Location: This is a remote position with standard working hours of Monday through Friday, 8:00 AM to 5:00 PM. What You'll Be Doing: Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals. Oversee daily call center operations, including scheduling, workload balancing, and performance tracking. Provide guidance and support to your team by answering questions and resolving escalated customer concerns. Ensure service standards and procedures are consistently met across all customer interactions. Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence. Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth. Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience. Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs. Support system testing, process audits, and rollout of new technologies and workflows. Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed. Qualifications 5+ years of experience in a call center environment, including prior leadership or supervisory experience. Experience coaching and developing team members, including giving feedback and leading team meetings or training. Demonstrated written and verbal communication skills with the ability to analyze reports and data to track performance and drive improvements. Proficiency in Microsoft Office tools, including Excel and PowerPoint. Experience with contact center systems such as Nice CXone, SAP, Esker, and Webstation. Comfortable collaborating across teams and managing changing priorities in a dynamic environment. Preferred Qualifications Associate's or Bachelor's degree. Experience working on projects with other teams, such as improving processes or launching new tools. Additional Information COMPANY DESCRIPTION: Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. ADDITIONAL INFORMATION: Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $55,000 USD - $88,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional InformationAll your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Supervise, train and support all customer service representatives. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned. * Manage and train customer service reps. * Obtain extensive knowledge of AMT's product line and company policies. * Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc. * Troubleshoot/problem solve with customers via phone and email. * Obtain feedback from customers regarding product and service performance. * Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers. * Perform annual performance reviews of all CS reps. * Collaborate with other departments to resolve complex issues and improve processes. * Must be a team player with excellent communication skills. * Handle daily invoicing. * Conduct regular team meetings to share updates, provide coaching, and reinforce service goals. * Run ERP system reports and work closely with the finance department for credits and setting up new accounts. * Handle escalated customer issues with professionalism and resolution-focused communication. * Maintain and update accounts in the ERP system. * Prepare and present reports on team performance, customer satisfaction, and service trends. * Monitor performance metrics, call quality and response times to ensure service excellence. * Foster a positive and customer-centric culture within the team. * Supervise, train, and mentor a team of customer service representatives. * Other duties as assigned. Supervisory Responsibilities: Supervise, train and support all customer service representatives. Requirements Minimum Qualifications: * Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred). * Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role. * Strong interpersonal and communication skills, both verbal and written. * Proven ability to coach, motivate, and lead a team. * Excellent problem-solving and conflict resolution abilities. * Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word. * Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Microsoft Dynamics is a plus but not required. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons. * Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. * Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: Telephones, computer, other office equipment as needed. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: * Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. * Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. * 401k: AMT matches 100% of your contribution, up to 3% of your salary. * Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! * Family-oriented, Positive Working Environment * Discretionary Yearly Raises * On-site Vending & Gym * Annual Employee Appreciation Picnic * Tuition Reimbursement * Employee Referral Bonus Program * Employee Assistance Program

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Cleveland, Emerald Pkwy Division: Group Job Posting Title: Customs Manager, Air & Sea US - 103556 Time Type: Full Time Summary The Customs Manager will be responsible for managing and overseeing all customs and trade compliance activities for the company. They will ensure that the company's import and export operations follow all relevant laws and regulations, and that all necessary permits and licenses are obtained. The Customs Manager will also be responsible for managing a team of customs and trade compliance professionals, and for developing and implementing policies and procedures to ensure that the company's operations are efficient and effective. Duties and Responsibilities * Manage and oversee all customs and trade compliance activities for the company. * Ensure that the company's import and export operations are in compliance with all relevant laws and regulations. * Obtain all necessary permits and licenses for the company's import and export operations. * Manage a team of customs and trade compliance professionals. * Develop and implement policies and procedures to ensure that the company's operations are efficient and effective. * Provide guidance and support to the company's operations and sales teams on customs and trade compliance matters. * Stay up-to-date on changes to customs and trade regulations and advise the company on any potential impact. * Participate in audits and investigations related to customs and trade compliance. Educational background / Work experience * Bachelor's degree in International Trade, Business Administration, or a related field. * At least 5 years of experience in customs and trade compliance. * At least 3 years of experience in a supervisory or management role. Skills & Competencies * In-depth knowledge of customs and trade regulations and procedures. * Strong leadership and management skills. * Excellent communication and interpersonal skills. * Analytical and problem-solving skills. * Attention to detail and accuracy. * Ability to work under pressure and meet deadlines. * Proficiency in Microsoft Office. Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) * Manage a team of customs and trade compliance professionals. Preferred Qualifications * Master's degree in International Trade, Business Administration, or a related field. * Certification in customs and trade compliance (e.g. Certified Customs Specialist). Language skills * Fluency in English (written and verbal). * Proficiency in one or more additional languages is preferred. Computer Literacy * Proficiency in Microsoft Office. * Experience using customs and trade compliance software is preferred. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $78,500 - $117,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions of up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Job Details ALLIANCE - Alliance, OH DayDescription PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components. We at PTC value our employees' health and wellness. We offer the following: FREE Healthcare HSA option Dental Vision Life Insurance Dependent & Spouse Life Insurance Long Term Disability Cancer & Critical accident coverage 401K plan with company match Referral Bonus Annual college scholarship available for children & grandchildren of PTC employees Tuition Reimbursement eligibility Function: Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representa tives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability. Essential Duties and Responsibilities: Has delegated management responsibility for the inside sales organization functions and personnel as described herein. Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals. Reviews orders for accuracy. Coordinates and directs necessary corrective actions. Coordinates customer visits and mill tours. On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions. Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel. Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency. Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent. Prepares activities reports and statistical data as required. Performs other duties as assigned. The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed. Education and/or Experience: Bachelor's degree (B. A.) from four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Number of Employees Reporting Directly: 6 to 15 Positions Reporting Directly: Customer Service Reps Supervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfac torily. The requirements listed below are representa tive of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: Must possess a valid driver's license for business travel, such as, customer visits, to attend required meetings, seminars, etc. Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e‑mail, established programs, etc.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. #envoy Oversight Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

As a Customer Service Supervisor, you will guide and manage a team of frontline associates and ensure smooth daily, remote, call center operations. In this role, you will oversee scheduling, performance metrics, reporting, and workforce management while supporting your team through hands-on coaching, training, and issue resolution. You'll also collaborate with cross-functional departments-including Transportation, Distribution, Pricing, and A/R-to improve the customer experience and support process enhancements. The Customer Service Supervisor plays a key role in advancing departmental goals and acts as a backup to the Customer Service Manager when needed. At FBIN, we value individuals who Think Fast, responding quickly and effectively to dynamic business needs and operational challenges. Work It Together, building trusted partnerships across teams to align service with business priorities and Make the Hard Call, making thoughtful, timely decisions to support customers and business outcomes. Position Location: This is a remote position with standard working hours of Monday through Friday, 8:00 AM to 5:00 PM. What You'll Be Doing: * Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals. * Oversee daily call center operations, including scheduling, workload balancing, and performance tracking. * Provide guidance and support to your team by answering questions and resolving escalated customer concerns. * Ensure service standards and procedures are consistently met across all customer interactions. * Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence. * Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth. * Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience. * Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs. * Support system testing, process audits, and rollout of new technologies and workflows. * Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed.

Job Description About Us Youngstown Area Goodwill Industries, Inc. is dedicated to empowering individuals through meaningful employment opportunities. We foster an inclusive workplace and warmly welcome applications from individuals with barriers to employment, ensuring everyone has the chance to succeed. Job Summary We are seeking a reliable and enthusiastic Customer Service Supervisor to lead our front-end team at our Goodwill store in Niles, OH. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and supporting staff. The ideal candidate is a dependable leader with strong communication skills and a commitment to regular attendance. Responsibilities Supervise and train customer service representatives to ensure excellent service standards. Handle customer inquiries, complaints, and escalations with professionalism and empathy. Oversee cash register operations, including transaction accuracy and cash handling procedures. Maintain a clean, organized, and welcoming sales floor and checkout area. Assist with scheduling and coordinating staff to meet store needs. Collaborate with management to achieve sales and operational goals. Ensure compliance with store policies and safety standards. Qualifications Proven leadership skills with the ability to motivate and guide a team. Excellent interpersonal and communication skills. Ability to stand for extended periods and lift up to 20 pounds. Reliable with a strong commitment to punctuality and consistent attendance. No criminal background that would be incompatible with a retail environment (background check required). Proficiency in basic math and cash handling. Previous supervisory experience in retail or customer service is preferred but not required. We Welcome Youngstown Area Goodwill Industries, Inc. encourages applications from individuals with barriers to employment, including veterans, people with disabilities, and those seeking a fresh start. We provide training and support to help you thrive in this leadership role. Schedule & Availability Part-time position with flexible hours based on store needs. Possibility of full-time in the future. Storeoperates7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM. Must be available to work weekends and evenings as scheduled. How to Apply Interested candidates can apply in person at the store in Niles, OH or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application. Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success. Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction. Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership. Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition. Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability. Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience. Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences. Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively. Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback. Ensure that the store operates in accordance with safety regulations, company policies, and industry standards. Ensure that all operational procedures and processes align with company policies, standards, and legal regulations. Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc. Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated. May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols. May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency. Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store. Participate in cross-training for flexibility in various departments and responsibilities. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Perform other duties as assigned. Supervisory Responsibilities Yes Essential Qualities for Success At least 2 years of retail experience or equivalent combination of experience and education. Proven track record of success and a desire to take on increasing levels of responsibility and leadership. Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results. Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment. Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely. Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses. Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively. Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment. Proven ability to analyze and optimize complex processes to achieve operational excellence. Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively. Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes. Comfortable navigating computer systems and software to assist customers or manage activities. Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail. Proven track record of consistently producing error-free work and meeting quality standards. Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty. Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks. Proficiency with Microsoft Office Suite or related software. Working knowledge of Microsoft Office Suite. Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements. Physical Requirements Ability to maintain a seated or standing position for extended durations. Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc