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  • Park Service Managerial Supervisor

    Six Flags Over Texas 4.1company rating

    Customer service manager job in Arlington, TX

    Responsible for assisting the Operations Leadership Team in providing leadership within an assigned area, to ensure delivery of a world class entertainment experience to our guests through “Friendly, Clean, Fast, Safe Service.” This position is a Part-Time position that will offer up to 29 hours a week based on operational need with a payrate of $19/hour. Responsibilities: The purpose of the Supervisor is to provide direct leadership and supervision to the Park Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures Qualifications: Required Skills and Qualifications: · Minimum one to two years leadership experience · Self-motivated, hands-on leadership style, with the ability to motivate others · Ability to maintain a professional appearance and attitude at all times · Excellent administrative skills, including organization and time management · Strong communication and presentation skills, both written and oral · Computer knowledge, including Microsoft Word, Excel, and Outlook required with wiliness to learn more, including Optim8 · Must be able to work flexible shifts and extended hours when needed, including evenings/weekends/holidays · Must be available to report to duty as needed with limited advance notice · Must be able to work well with departments outside of Operations
    $19 hourly Auto-Apply 2d ago
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  • Director of Customer Success

    Canary Technologies

    Customer service manager job in Dallas, TX

    About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role Canary Technologies is seeking a highly skilled and experienced Director of Customer Success to lead our Customer Success team. The Director of Customer Success will be responsible for overseeing a team of Customer Success Managers (CSMs) who are crucial in ensuring customer retention and maximizing customer lifetime value post-product adoption. This role demands a proven leader with a strong emphasis on people management, professional development, and coaching to foster a high-performing and engaged CSM team. Responsibilities Lead, mentor, and develop a team of Customer Success Managers, ensuring their continuous professional growth and skill enhancement Drive customer retention strategies and initiatives, ensuring high levels of customer satisfaction and loyalty Oversee the entire customer lifecycle post-product adoption, ongoing engagement, and renewals Develop and implement best practices for customer success, including playbooks, processes, and tools to optimize team efficiency and effectiveness Collaborate cross-functionally with sales, product, and marketing teams to align customer success initiatives with overall business goals Analyze customer data and feedback to identify trends, areas for improvement, and opportunities for proactive engagement Establish and track key performance indicators (KPIs) for the Customer Success team, regularly reporting on progress and outcomes Foster a culture of continuous learning, collaboration, and customer-centricity within the team Stay informed about industry trends and best practices in customer success to drive innovation and maintain a competitive edge. Qualifications Minimum of 8+ years of experience in customer success, account management, or a similar client-facing role, with at least 2+ years in a leadership or management position Proven track record of successfully leading and developing high-performing customer success teams Strong analytical skills and an aptitude for understanding and leveraging data to drive decision making Exceptional interpersonal and communication skills, with the ability to build strong relationships with both internal and external stakeholders Excellent coaching and mentoring abilities, with a passion for developing talent Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, ChurnZero) Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. $201,000 - $259,000 a year The On-Target Earnings Range for this role is $201,000 - $259,000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
    $201k-259k yearly 2d ago
  • Client Service Manager

    Ascensus 4.3company rating

    Customer service manager job in Dallas, TX

    Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions. Provides client support and customer service for daily client inquiries through both verbal and written communication. Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction. Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues. Excels in high-pressure, fast-paced environments. Participate and engage in open knowledge sharing with colleagues. Provide clear participant guidance, employer communications, retirement education sessions, and collaterals. Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts. Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps. MANAGEMENT RESPONSIBILITIES (NONE) REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS At least 3+ years of experience working in a related position in the retirement services sector Proven relationship management experience Demonstrated project management skills Solid MS Office skills to include Excel PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE * Bachelor's degree in a business-related field or industry experience * DST experience PROFICIENCIES Diversity and Inclusion Creative Problem Solver Proven fiduciary judgment and ethical decision-making Strong organizational skills with an ability to juggle compliance, communication, and operations Tech-savvy with ability to learn and manage recordkeeping platforms Confident communicator, both in writing and in-person presentations Collaborative mindset and ability to work with diverse stakeholders TRAVEL: Up to 10% OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice. The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
    $60k-80k yearly 2d ago
  • Client Service Leader - Water Services

    CDM Smith 4.8company rating

    Customer service manager job in Dallas, TX

    As a member of this team, you would contribute to CDM Smith's mission-critical projects by: Leading and creating client engagement strategies and pursuit plan for municipal clients in the Dallas/Fort Worth and West Texas markets Developing new business, creating and maintaining high value relationships with clients Leading the strategy for client selection, client management, and pursuits in the geography Developing strategies for finding new streams of revenue and promoting technical innovations with clients Working effectively with Project Managers, Key Technical Specialists and other members of the CDM Smith design team regarding success project delivery Being active in professional societies, industry organizations, and appropriate political circles in the Dallas/Ft. Worth area #LI-KM1 Employment Type Regular Minimum Qualifications Bachelor's degree in Civil, Environmental or Chemical Engineering or related discipline. Professional engineering (PE) license. 12 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree. Preferred Qualifications Business development experience in the local and regional TX public sector water/wastewater markets Well-refined written, verbal, and interpersonal skills Strategic thinking, time management and planning skills Strong business acumen with a well-rounded perspective on transformative growth Ability to work flexible hours and attend events outside of the normal workday
    $73k-96k yearly est. 2d ago
  • Manager, Private Client Services (Family Office)

    Alvarez & Marsal 4.8company rating

    Customer service manager job in Dallas, TX

    Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. The Team We're currently growing Our Private Client Services (PCS) practice. PCS works with private companies, their owners, and other domestic and international high net worth individuals, serving as their advisor, advocate, teammate and partner. We are dedicated to helping our clients achieve their long-term goals by delivering highly personalized solutions that suit their unique needs. Due to our tremendous growth, we're seeking a Manager to join our team. How you will contribute As a Manager within Private Client Services, Tax you will: Provide multiple clients with a variety of accounting and support services including but not limited to the following: Responsible for the review and oversight of accounting processes, i.e. timely posting of all financial transactions to G/L, maintain the general ledger, generate & post all journal entries, coordinate monthly close, and prepare financial reports Oversee and manage the accounting functions for specific families that includes; accounts payables, ensuring accurate, authorized invoices and payments are processed in a timely manner Review and analyze financial information to prepare entries to accounts, such as general ledger accounts and documenting business transactions Manage and reconcile bank accounts Reconcile various expenses and intercompany accounts Prepare monthly/quarterly financial packages for clients with related work papers Assist in preparation of annual tax package and supporting documents Establish, modify, document, and coordinate implementation of accounting and accounting control procedures Develop trusted relationships with and collaborate with clients to compile project information and resolve issues Conduct day-to-day management of accounts to ensure delivery of timely and accurate work product Supervise, develop, mentor, and motivate our Associates and Senior Associates by actively participating in their advancement through on-the-job training, providing performance feedback, counseling, and fostering our team-based atmosphere Manage workload and deadlines for Associates and Senior Associates with focuses on quality, efficiency, and effectiveness of the project team Manage client calls to understand critical areas of importance and apply tax technical knowledge to specific client situations Create deliverables that are concise, complete, and address the elements deemed critical by the client Clearly communicate work plan, project objectives, and timelines to multidisciplinary project teams Encourage open expression of ideas and opinions, actively seeks opportunities for others to share diverse experiences and perspectives Build client relationships and demonstrate a working knowledge of client businesses; with opportunity to assume additional responsibility quickly Assist with business development, including add-on work by creating business development resources and proposal materials Qualifications Bachelors degree in Accounting 4+ years' of relevant experience; Private Client Services/Family Office/High Net Worth accounting experience strongly preferred CPA or Licensed Attorney High level of integrity and respect for the confidential nature of the information our Private Client Services Group is privy to Prior proven experience leading and managing work streams and mentoring junior staff Excellent verbal and written skills with the ability to articulate complex tax concepts, establish credibility and influence clients Excellent research, writing, and analytical skills Advanced user of all Microsoft Office products (with an emphasis on Excel) Strong knowledge and experience in QuickBooks Ability to simultaneously work on several projects and effectively manage deadlines High motivation to learn and grow Detail-oriented and possess strong organizational skills Bilingual, a plus Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. The salary range is $110,000 - $140,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
    $110k-140k yearly 2d ago
  • Amazon Growth & Client Success Lead

    Dreamhire.com

    Customer service manager job in Denton, TX

    An established industry player is seeking a dedicated operations professional to enhance client satisfaction and retention. In this pivotal role, you'll oversee client onboarding and offboarding processes, ensuring smooth transitions and effective communication. Your expertise in Amazon Seller Central and project management will be crucial as you manage the Amazon support desk and monitor client progress. This role offers an exciting opportunity to make a significant impact, fostering long-term relationships and driving performance improvements for clients. If you thrive in a fast-paced environment and are passionate about eCommerce, this position is perfect for you. #J-18808-Ljbffr
    $49k-78k yearly est. 5d ago
  • Senior Client Service Manager

    Arthur J Gallagher & Co 3.9company rating

    Customer service manager job in Dallas, TX

    Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you. How you'll make an impact Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and lines of coverage. Client Relationships: Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals. Consultative Approach: Guide your team members in addressing a client's risk management needs through consultative conversations. Talent Development: Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives. Quality Assurance: Conduct periodic audits to ensure compliance standards and service levels are consistently met. Data Management: Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality. About You Skills for Success: * Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally. * Exhibit a strong willingness to collaborate with all Gallagher teams and employees. Requirements: Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR - High School degree/GED with a minimum of 10+ years of client service and/or claims management experience Possess a Property and Casualty Insurance License Desired: * At least 1+ year of supervisory experience #LI-KB1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
    $52k-85k yearly est. 2d ago
  • Assistant Manager Royal Service (Front Office / Operator / Switchboard)

    Accorhotel

    Customer service manager job in Dallas, TX

    Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories. Job Description Lead, supervise, train, schedule, and evaluate Royal Service Agents, ensuring that all procedures are performed to the hotel's standards. Perform the daily responsibilities of a Royal Service Agent and assist where necessary to ensure optimum service to guests, visitors and all departments. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of: scheduled daily activities. in-house groups. hours of operation of each outlet. features and services provided by the hotel. Evaluate the staffing requirements and prepare work schedules weekly. Ensure that the switchboard is attended at all times and that sufficient staffing is present to meet the daily business demands. Document any late or absent colleagues; maintain accurate and current colleague records. Schedule and assign staff breaks. Communicate anticipated business demands daily with each colleague (arrivals/departures, group functions, guest requests, etc.). Ensure staff's knowledge of hotel services, features and amenities. Oversee order-taking process for In-Room Dining Assign specific tasks as they arise to the Royal Service staff. Monitor and ensure that Telecommunication staff perform their job functions to the hotel's expected level of service. Review the accuracy of all guest request logs and Telecommunication Agents' worksheets. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Process billing requests as needed Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Monitor telephone system problems, maintain log of such and coordinate corrections with the telephone company representative. Coordinate emergency procedures as specified in hotel emergency manual. Prepare and submit weekly payroll records. Attend designated meetings Other duties as assigned Qualifications College graduate or equivalent vocational training certificate. 2-years experience in supervisory role Previous guest relations experience and/or operator experience required Previous experience with Opera Cloud and POS Silverware preferred Fluency in English both verbal and non-verbal. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. ascertain departmental training needs and provide such training. direct performance of staff and follow up with corrections when needed. Visa Requirements: Successful candidates must be legally eligible to work in the United States. Additional Information What's in it for you: Complimentary Shift Meal Paid time off Health Benefits and 401K Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academy designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities
    $31k-51k yearly est. 2d ago
  • Enterprise Customer Success Manager

    Leadsonline

    Customer service manager job in Plano, TX

    The Enterprise Customer Success Manager is a highly experienced, field-facing strategic partner responsible for strengthening customer relationships and advising on processes that lead to more effective outcomes for investigations. Drawing on command-level experience in policing and significant exposure to investigative operations, Enterprise CSMs guide agencies in maximizing the impact of LeadsOnline's investigative and intelligence solutions-driving adoption, operational success, and long-term results. Enterprise CSMs focus on our largest customers in the nation (e.g., top ~300) and key regional stakeholders-building executive-level relationships, modernizing investigative practices, elevating intelligence-led policing strategies, and ensuring high-impact utilization of LeadsOnline tools. This role blends relationship leadership, investigative strategy consulting, program development, interagency coordination, and cross-functional collaboration. Overarching Objectives: Ensure optimal health and outcomes for existing investigative/intelligence programs Support successful onboarding, implementation, and adoption of LeadsOnline investigative technologies Drive program awareness, sustainability, and long-term growth across major agencies Key Responsibilities 1. Customer Engagement & Success Build trusted relationships with command-level leaders, understand agency operations, and guide them toward stronger investigative outcomes. Develop deep and broad strategic relationships with command (e.g., Chiefs, Deputy Chiefs, Majors, Lieutenants, Intelligence Unit leaders, etc.) Conduct executive briefings to communicate and share ongoing value Serve as a Enterprise liaison between command staff and the LeadsOnline ecosystem-ensuring alignment, continuity of service & relationship, and a shared understanding of priorities & objectives. Offer pointed and ongoing recommendations to improve & implement investigative best practices-including best use of LeadsOnline products & resources, training, digital evidence workflows, and cross-unit coordination. Analyze agency performance data (usage, outcomes, investigative metrics, trends) to prioritize outreach and guide engagement approaches. Maintain a high-touch cadence with major agencies to drive satisfaction, trust, and long-term partnership. 2. Onboarding & Adoption Ensure major agencies achieve a seamless onboarding experience-leading to early success, strong adoption, and operational readiness. Develop onboarding roadmaps with consideration for command staff, detectives, analysts, special investigations units, and digital evidence teams as applicable. Coordinate training, setup, and operational rollout with Sales, Implementation, Support, and Training teams. Deliver hands-on, scenario-based walkthroughs that reflect real investigative challenges and workflows. Monitor early usage trends & engagement-views, case creation, queries, analytics use across command/users-and intervene to strengthen adoption. Support achievement of early wins: cases advanced, cross-jurisdictional intel gathered, case/query 'hits', inter/cross-agency connections, etc. 3. Drive Program Growth Accelerate investigative and intelligence program maturity, expand services across units/agency, and identify strategic opportunities for growth. Educate agencies on advanced investigative techniques & processes, analytics & intel strategies, and capability gaps to fill. Recommend complementary products, configurations, or workflows (e.g., LeadSuite integrations, NightHawk features & expansion). Lead or participate in regional workshops, state or countywide leadership/intelligence meetings, and national law enforcement conferences. Support city, county, or state-level justification efforts, including legislative briefings, command presentations, funding strategies, and program proposals. 4. Renewal & Retention Management Ensure program stability and continuity by monitoring account health, renewal timelines, and early indicators of risk. Track usage trends, staffing changes, investigative priorities, and organizational shifts to identify early signs of churn risk. Partner closely with Sales on renewal strategies-including pricing, multi-year planning, expansion opportunities, and leadership transitions. Maintain proactive communication with agencies to reinforce value, ensure continued alignment, and strengthen long-term retention. Address escalations quickly and professionally, coordinating with Product, Sales, and Training/Support to resolve operational issues. Assist agencies with budgeting, funding strategies, grant support, and long-term sustainability planning. 5. Operational Collaboration & Thought Leadership Represent the voice of major agencies, contribute to internal alignment, and support national leadership in investigations best practices. Provide structured and actionable feedback to Product, Engineering, Support, Training, Marketing, and Leadership based on agency needs and trends. Contribute to and lead pilots, strategic initiatives, and partnerships with local, state, regional, or federal entities. Support product improvement efforts-helping shape workflow enhancements, training content, best-practice guides, and investigator/analyst resources. Develop or contribute to case studies, success stories, operational wins, and thought-leadership content to elevate the broader investigative community. Represent LeadsOnline as a Enterprise advisor and leadership partner at conferences, association events, intelligence summits, and investigative leadership gatherings. Collaborate across departments to ensure customer journey excellence and optimal positioning for growth. Why Join LeadsOnline? Mission-Driven Impact Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact. Growth & Career Development We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles. Compensation & Benefits Competitive base salary Medical, dental, and vision coverage 401(k) with company match Robust PTO and flexible hybrid schedule Company-paid disability and life insurance Modern office in Plano with snacks, team outings, and a collaborative environment High-Growth Company Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation. Our Core Values Service - We put clients, communities, and teammates first. Energy - We bring passion, persistence, and positivity to our work. Ownership - We act with accountability and drive change. People - We treat others with respect and win as a team Ready to Make a Difference? If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success. Apply today to start your next chapter with LeadsOnline. LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
    $67k-112k yearly est. 4d ago
  • Assistant Manager Royal Service (Front Office / Operator / Switchboard)

    Accor Hotels 3.8company rating

    Customer service manager job in Dallas, TX

    Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories. Job Description Lead, supervise, train, schedule, and evaluate Royal Service Agents, ensuring that all procedures are performed to the hotel's standards. Perform the daily responsibilities of a Royal Service Agent and assist where necessary to ensure optimum service to guests, visitors and all departments. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of: scheduled daily activities. in-house groups. hours of operation of each outlet. features and services provided by the hotel. Evaluate the staffing requirements and prepare work schedules weekly. Ensure that the switchboard is attended at all times and that sufficient staffing is present to meet the daily business demands. Document any late or absent colleagues; maintain accurate and current colleague records. Schedule and assign staff breaks. Communicate anticipated business demands daily with each colleague (arrivals/departures, group functions, guest requests, etc.). Ensure staff's knowledge of hotel services, features and amenities. Oversee order-taking process for In-Room Dining Assign specific tasks as they arise to the Royal Service staff. Monitor and ensure that Telecommunication staff perform their job functions to the hotel's expected level of service. Review the accuracy of all guest request logs and Telecommunication Agents' worksheets. Monitor busy lines; check back with caller on hold to update status and offer to take a message. Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Process billing requests as needed Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Assist in emergency situations as central communication center for hotel. Monitor telephone system problems, maintain log of such and coordinate corrections with the telephone company representative. Coordinate emergency procedures as specified in hotel emergency manual. Prepare and submit weekly payroll records. Attend designated meetings Other duties as assigned Qualifications College graduate or equivalent vocational training certificate. 2-years experience in supervisory role Previous guest relations experience and/or operator experience required Previous experience with Opera Cloud and POS Silverware preferred Fluency in English both verbal and non-verbal. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. ascertain departmental training needs and provide such training. direct performance of staff and follow up with corrections when needed. Visa Requirements: Successful candidates must be legally eligible to work in the United States. Additional Information What's in it for you: Complimentary Shift Meal Paid time off Health Benefits and 401K Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academy designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities
    $29k-37k yearly est. 2d ago
  • Aviation Operations Manager, Cabin Services

    ABM Industries 4.2company rating

    Customer service manager job in Dallas, TX

    ABM Industries is seeking a dynamic and experienced **Aviation Operations Manager - Cabin Services** oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinating with cross-functional teams, ensuring compliance with aviation regulations, and driving service excellence.. **Compensation: Up To:** $60,000.00/ annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. **401(k)** - You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested. **Benefits:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits: Staff & Mgmt (*********************************************************************************************************** a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } **Key Responsibilities** + Lead and manage cabin services operations, including supervision of cabin crew and catering coordination. + Conduct pre-flight briefings, communicate flight details, weather, and safety updates to crew. + Ensure strict adherence to FAA (or applicable jurisdiction) regulations and airline safety protocols. + Oversee in-flight service delivery: meal and beverage provisioning, cabin cleanliness, and entertainment systems. + Handle passenger concerns and disruptions professionally and efficiently. + Coordinate with flight deck, ground operations, and catering teams for seamless boarding and turnaround. + Train, mentor, and assess cabin crew performance, including monitoring certifications and uniforms. + Prepare reports on service performance, incident reports, and flight irregularities for senior management. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } **Required Qualifications** + Minimum of 5 years in cabin services or in-flight operations, including at least 2 years in a supervisory role. + In-depth knowledge of aviation safety regulations (FAA, TSA, EASA, etc.) and procedures. + Strong leadership, communication, and problem-solving skills; capable of handling high-pressure situations. + Customer-focused with excellent interpersonal skills for passenger interaction. + Ability to work flexible schedules, including nights, weekends, and holidays. + Proficiency in aviation operations software and reporting tools. + Aviation experience is preferred. \#200 REQNUMBER: 141211 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
    $60k yearly 4d ago
  • Zone Manager

    at Home Decor Superstore

    Customer service manager job in Grand Prairie, TX

    The ZM is responsible for building, coaching, and maintaining a store team to meet At Homes Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to Manager, Customer Experience, Team Member, Store Director, Retail, Business
    $36k-56k yearly est. 2d ago
  • Zone Manager

    at Home Stores LLC 4.5company rating

    Customer service manager job in Grand Prairie, TX

    $45,500.00yr - $56,875.00yr Zone Manager Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles and Responsibilities The ZM is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches, drives performance, sets goals and, where appropriate, takes follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The ZM makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The ZM reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The ZM oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties based on business need. Open Availability Qualifications and Competencies At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years Management/Leadership experience or equivalent At Home experience. At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft office (Word, Excel) Communicates clearly and concisely with excellent verbal, written and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $45.5k-56.9k yearly 2d ago
  • Service Manager

    Bridgestone Americas 4.7company rating

    Customer service manager job in Fort Worth, TX

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.00 - $28.50 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $19-28.5 hourly 3d ago
  • Client Service Leader - Water Services

    CDM Smith, Inc. 4.8company rating

    Customer service manager job in Dallas, TX

    As a member of this team, you would contribute to CDM Smith's mission-critical projects by: - Leading and creating client engagement strategies and pursuit plan for municipal clients in the Dallas/ Fort Worth and West Texas markets - Developing new b Leader, Client Service, Service, Water, Sales, Business Services, Client, Lead
    $73k-96k yearly est. 2d ago
  • Senior Client Service Manager

    Arthur J. Gallagher & Company 3.9company rating

    Customer service manager job in Dallas, TX

    Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and li Client Service, Service Manager, Manager, Senior, Benefits, Client Relations, Retail
    $52k-85k yearly est. 2d ago
  • Manager, Digital Tax Services

    Alvarez & Marsal 4.8company rating

    Customer service manager job in Dallas, TX

    Manager Digital Tax Services Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M. How you will contribute Alvarez & Marsal's Tax practice is seeking a Manager to join tax technology and automation efforts for the practice's clients. This hire will be responsible for contributing on projects aimed to maximize the impact of clients' existing and emerging technologies, managing the growing data burden, driving efficiencies to create a cost-effective tax function and the need to understand how to make data an asset. The underlying objective is to help clients navigate the digital age of tax transparency and automation while staying up to date on new trends in tax compliance and tax audit methods. Evaluate current processes to determine inefficiencies and identify areas for automation using existing financial or tax systems and/or leading technologies Consult with clients and subject matter experts (SMEs) to craft and implement tax technology solutions Contribute to all aspects of a project's lifecycle: documenting requirements, solution development, system configuration, testing, debugging, and support Leverage technologies to help clients in streamlining their tax processes. Process large tax datasets to make analysis and planning more efficient Improve reporting capabilities to enhance clients' ability to evaluate risk and capitalize on opportunities Qualifications Bachelor's degree in Information Systems, Accounting, Computer Science, Data Analytics, Management Information Systems, or Information Technology & Accounting and/or a Master's degree in related field CPA, admission to the Bar, or other appropriate certification complete or in progress Knowledge of data analysis and visualization tools such as Alteryx, Power BI, Dataverse, or Power Platform is preferred A natural flair for problem solving and an entrepreneurial approach to work A strong interest in technology and its use in business processes Ability to learn and apply new technologies Excellent communication and business writing skills Strong organizational and time management skills Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals. Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs. The salary range is $110,000 - $140,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. #LI-BK1 Inclusive Diversity A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way. Equal Opportunity Employer It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
    $110k-140k yearly 2d ago
  • Assistant Manager Royal Service (Front Office / Operator / Switchboard)

    Accor North America, Inc. 3.8company rating

    Customer service manager job in Dallas, TX

    Lead, supervise, train, schedule, and evaluate Royal Service Agents, ensuring that all procedures are performed to the hotel's standards. Perform the daily responsibilities of a Royal Service Agent and assist where necessary to ensure optimum service Assistant Manager, Operator, Switchboard, Office, Service, Manager, Retail
    $29k-37k yearly est. 2d ago
  • Aviation Operations Manager, Cabin Services

    ABM Industries, Inc. 4.2company rating

    Customer service manager job in Dallas, TX

    ABM Industries is seeking a dynamic and experienced Aviation Operations Manager Cabin Services oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinat Operations Manager, Operations, Aviation, Manager, Service, Manufacturing, Property Management
    $37k-52k yearly est. 5d ago
  • Park Service Managerial Supervisor (Hiring Immediately)

    Six Flags Over Texas 4.1company rating

    Customer service manager job in Arlington, TX

    Responsible for assisting the Operations Leadership Team in providing leadership within an assigned area, to ensure delivery of a world class entertainment experience to our guests through Friendly, Clean, Fast, Safe Service. This position is a Part-Time position that will offer up to 29 hours a week based on operational need with a payrate of $19/hour. Responsibilities: The purpose of the Supervisor is to provide direct leadership and supervision to the Park Services Staff,ensuring departmentaland park goals are achieved. This position is accountable for delivering a superior Guestexperience, while enforcing all park policies and procedures Qualifications: Required Skills and Qualifications: Minimum one to two years leadership experience Self-motivated, hands-on leadership style, with the ability to motivate others Ability to maintain a professional appearance and attitude at all times Excellent administrative skills, including organization and time management Strong communication and presentation skills, both written and oral Computer knowledge, including Microsoft Word, Excel, and Outlook required with wiliness to learn more, including Optim8 Must be able to work flexible shifts and extended hours when needed, including evenings/weekends/holidays Must be available to report to duty as needed with limited advance notice Must be able to work well with departments outside of Operations
    $19 hourly 23h ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Allen, TX?

The average customer service manager in Allen, TX earns between $29,000 and $89,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Allen, TX

$50,000

What are the biggest employers of Customer Service Managers in Allen, TX?

The biggest employers of Customer Service Managers in Allen, TX are:
  1. L&S Mechanical
  2. Public Storage
  3. Apple Roofing
  4. Pakenergy
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